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Net Neutrality: will it help spur improvements for customers, or slow infrastructure and development?

The kids are asleep and I’m catching up on my Sunday reading, mail and a few bills. I noticed as I paid the cable bill online that I received a link to a Seattle Times editorial this weekend, tackling the challenge in DC around a network neutrality bill that Congress could pass later this year.  (See also this companion piece that calls attention to issues around the current level of service.) 

“Free the Internet …

“Democracy is meaningless without structure. It requires support and infrastructure to become a word capable of giving entire nations voice and freedom.”

The concept is that the Internet is, in the US, owned by the people.  Given that the Internet was a started by DARPA and funded by the US government (read “taxpayers”), the basic framework of the Internet in the States (and now, around the world) is “free” — it’s essentially the last mile (or a couple of DSL to the CO) and the network management I pay for in a monthly fee to my cable and telco providers. 

Now, I (along with several hundred million folks in this country) may own the airwaves, but I pay for the pipes to get television into our household. It’s the same story for a majority of people who live in this country (as well as many others), paying a premium so our kids can get their fill of Hannah Montana and the Discovery Channel. 

The NCTA estimates that of the 111.3M television households in the States, 65.5M are basic cable subscribers: that’s almost 60%.  About half of those households (33.5M) are cable broadband subscribers.  And to keep the Internet flowing to and from my home, connecting me to the world, cable companies spent more than $12 billion last year on construction and upgrades

Given all that investment, I would like to see my basic connection speeds rise in tandem with my monthly cable bill, especially when you compare access speed/price around the world.  But even as milk and eggs get more expensive with each passing year, I see the same amount in the carton: why should the Internet be any different?  As a consumer, I expect to see certain prices for other “free” bandwidth fall, such as telephony. We’ve seen competition in basic mobile phone offerings increase, and correspondingly costs drop year over year; of course, mobile carriers offer more and more value-added services to keep my monthly bills up.

Back to ‘net access.  The US is not at the top of the stack rank when it comes to Internet access as compared with Asia, where I  noted last year that you could get 100Mbps access for less than the average cost of 6Mbps in the States… 

“Hong Kong’s City Telecom offers 100Mbps service for about US$25 a month… [and] for the same price as 1Gbit access in HK, you can have up to 30Mbps in New Jersey and other major markets. .”

.. and 100 Mbps FTTH for $36 a month in Japan.  Population density certainly helps, but even in major North American downtown metropolitan areas you don’t see that sort of offer from your local ISP. 

Counterpoint is this commentary from Randolph J. May in the The National Law Journal last year, Net Neutrality Would Violate the First Amendment Rights of ISPs. In it, May says…

“As a matter of policy, Congress should be very hesitant to pass a law in anticipation of conjectured harms that may never materialize. As the Internet continues to evolve, such a law almost certainly would turn out to be overly broad in application, restricting efficient business arrangements that otherwise would allow ISPs to make available services demanded by consumers at lower costs. Moreover, the vague terms of the mandates would be grist for the litigation mills for years to come.

AT&T (in their merger with SBC) agreed not to sell premium access Internet to customers for two years.  But that’s not what concerns me as a customer: even past that short moratorium, IMHO ISP’s shouldn’t have the option to degrade any third-party service over my connection.  With a multitude of offerings from cable and telco providers, I trust that I won’t see the equivalent of a gas or electric meter attached to the side of my cable hookup — data is data and should be treated equally. 

There are ISP services and offerings that may help win my future business as a consumer, including IPTV, with network DVR and HDTV.  And higher network bandwidth, especially as the boys spend more and more time on the net doing their homework 😉

More links of interest:

Tags: net neutrality, consumers, ISP, Internet.

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Your questions: are there two Windows updates for the new DST rules?

In reference to the information out there on product updates for the upcoming daylight saving time changes, Larry asks…


“Why are there two Windows updates for the new DST rules?  Did the rules change after the first update was pushed?”


Great question.

Short answer:  yes, the rules changed. It turns out that assorted countries around the world try out or change to new DST rules, and even invent new time zones.  These changes occur more times in a year than the-artist-formerly known-as-Prince has changed his name.

Longer answer:  it can be a little complicated. There are changes to DST and time zones (TZ) that happen around the world that we may not be aware of, some that have been happening for years.  Most applications look to Windows for this information. To keep up to date we have to continuously release new updates.

So, to your questions: In most cases, we’re able to capture the worldwide updates in regular maintenance OS updates.  But due to the number and timing, we’re moving to a more regular cadence of shipping out semi-annual OS updates for DST and TZs.  The two updates Larry mentions are the ones we issued this past Spring in North America (Feb ’07) and more recently in August for the Fall Back changes. 

After we released KB931836 (the February ’07 time zone updates for the Windows OS), we saw changes in New Zealand (in April) and Jordan plus a few other changes.  This resulted in KB 933360, the August ’07 time zone Updates for the Windows OS.  So technically, there will only be one current update roll-up of time zones and DST rules, which today is KB 933360.

There’s an exception to every rule, of course… and this includes the countries that make changes annually. Take Brazil and Israel for a moment: there, the entry and exit dates (Spring Forward and Fall Back) change based on governmental decree and religious calendar, respectively.  Some countries (and even individual states in the US) trial different times as Western Australia did a couple of years ago.  And some change with very short notice (as Egypt just did – more on that below).  I posted some general advice here

And some countries decide on changes just weeks prior to the shift, as Egypt did in late August (with a shift just a couple of weeks later.  I think that Venezuela’s president will announce/ confirm changes tomorrow (Sunday, 16 Sept) in his weekly radio address, as noted here.  In these cases, we have the option to release hotfixes for the impacted areas, which in some cases not all end users need apply to their systems. (Hotfix information for these countries: Egypt is KB940427, and Venezuela is KB938977.)

Now, add that a few applications and services don’t reference the underlying OS for their TZ and DST rules (as we have with a few Microsoft products included on this list and some from third-parties) and you can see the complexity. We’re working to improve the situation across the company and move more and more products and services to reference the OS, allowing Windows to maintain an up-to-date database listing of the current DST and TZ values.

As they say, watch this space for more details.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST, 638,405; 915,153; 1,750,000+

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How to: Videos on daylight saving time preparations for Microsoft products

previewIf a picture’s worth a thousand words, then these are priceless.

Steve Justice and Joel Schaeffer, two of our incredible Escalation Engineers from Microsoft Product Support, have put together some instructional videos to assist your DST planning efforts.  These videos are now up on-demand hosted by Channel9.MSDN.com and can be streamed for live viewing. 

 

DST: Cumulative Time Zone Update for Microsoft Windows
https://channel9.msdn.com/ShowPost.aspx?PostID=341535

DST: Using the Outlook v2.0 Time Zone Data Update Tool
https://channel9.msdn.com/ShowPost.aspx?PostID=341649

DST: How to Address Daylight Saving Time in Exchange Server by Using the Exchange Calendar Update Tool v2.0
https://channel9.msdn.com/ShowPost.aspx?PostID=341747

 

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST, 638,405; 915,153; 1,750,000+

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What I’ve read… earlier this month

Can you believe that it’s already mid September?

A not-so-sunny day as I take a quick break from email (and lunch finally!), with the expectation of sun this weekend. Here are a few articles from the reading file for your commute home (thru August 19th).

As noted these are all (for the most part) available for download, making it easy to save for reading on mobile devices on your commute if you’re not on one of those snazzy new Microsoft Connector busses.

Have a good weekend.

 

A Borrower or a Lender Be – Prosper.com – Microfinance – Loan (Fast Company) – How Prosper.com is personalizing personal finance. From: Issue 114 | April 2007 | Page 24 | By: Michael A. Prospero | Illustrations by: Christopher Sleboda … saved by 2 other people

Monsoon Marketing – Stag – Umbrella – Ebrahim Currim & Sons (Fast Company) – How an Indian umbrella maker survived low-cost competition. From: Issue 114 | April 2007 | Page 22 | By: Anupam Mukerji | Photographs By: Raghu Rai

Inside InventionLand (Forbes.com) – By Kerry A. Dolan 11.27.06 George Davison peddles hope to inventors who are down on their luck. Who’s he really helping?

What Makes GE Great? (Fortune) – For the sixth time, GE is America’s most admired company. Its success does not come easy. Plus 7 Experts Talk About GE’s Strengths. by Geoffrey Colvin, February 24, 2006: 11:02 AM EST … saved by 1 other person

(Fortune: What Makes GE Great? : Download Library : News : GE – PDF of Fortune article above, courtesy GE.)

Google is the number one best place to work – Jan. 8, 2007 – The people are brilliant. The perks are epic. But can Google’s founders build a culture that doesn’t depend on the stock price? By Adam Lashinsky, Fortune senior writer. January 10 2007 … saved by 20 other people

Our Challenge Is Change, Not Globalization (Forbes.com) – Rich Karlgaard 11.27.06. America’s role in the world–regarding terrorism, foreign wars, immigration and economic globalization–was the alpha issue of the Nov. 7 election. It is certain to be the big issue again in 2008.

APC Tech support is top rate (PC Magazine Vol. 25, Iss. 18) – APC is not a huge company, and it sells fairly simple products. But if this Rhode Island tech company can get [tech support] right, what’s stopping Dell, HP, and others?

Mystery shoppers help businesses offer the best service (santa cruz sentinel) – August 19, 2007 by Teresa Thomae. Mystery shoppers help businesses offer the best service Mystery shopping. Secret shopping. Professional snoops. Anonymous audits. Telephone checks. Spotters. They all describe an estimated $600 million industry focusing

At Netflix, Victory for Voices Over Keystrokes (New York Times) – By KATIE HAFNER, August 16, 2007 – Ms. Funk is one of 200 customer service representatives at the Netflix call center here, 20 miles west of Portland, where she is on the front lines of the online movie rental company’s efforts to use customer service … saved by 1 other person

OSx86 Project Wiki – Welcome to the OSx86 Project – the undisputed leader in information regarding OS X on x86 hardware and Apple’s Intel transition. Open since 2005, the OSx86 Project offers users a place to trade and share information about OSx86 and the various hardware … saved by 1249 other people

Inside Apple: A Closer Look at the iSuites (PC Magazine) – 08.15.07 by ThinkSecret.com Staff. Apple took advantage of last week’s media event to blow out a series of product announcements, few of which should have come as a surprise to readers of this column. Among the list of new items were the widely expected…

Our Favorite Music Services, Part 2 (PC Magazine Review) – Our Favorite Music Services, Part 2 08.16.07 Even with heavy royalty fees threatening to cripple Internet radio sites, there are still some cool music services managing to provide an awesome platform to find the music you love. … saved by 3 other people

How To: Rip Netflix “Watch Now” movies to your hard drive – Lifehacker … saved by 86 other people

Featured Windows Download: Batch process images with FastStone Photo Resizer – Lifehacker – Image processor FastStone Photo Resizer can edit, correct, crop, rename, and watermark your digital images in batch mode—that is, in big bunches all at once. … saved by 59 other people

10 reasons to deploy Microsoft Office SharePoint Server 2007 | 10 Things | TechRepublic.com – August 9th, 2007, by Tiffany Songvilay. If you’re currently running Windows SharePoint Services (WSS) v2 in your enterprise, you’ve probably maxed out all the creative ways you can use Content Editor and Page Viewer Web Parts — and your users still … saved by 3 other people

Q&A: Jonathan Schwartz on Sun’s open-source business strategy | Tech news blog – CNET News.com – August 8, 2007 10:39 PM PDT Q&A with Jonathan Schwartz on Sun’s open-source business strategy, Posted by Matt Asay. “Jonathan Schwartz is a man on a mission. While at Linuxworld today, I took an hour to visit with Jonathan Schwartz, CEO of Sun Microsystem … saved by 12 other people

CIO India – Microsoft Boosts Vista’s Speed – Microsoft Corp. this week released a pair of Windows Vista updates that had leaked onto the Internet at the end of July, but the company didn’t say when it will begin pushing them to users via Windows Update.

Ick, old married guys on Facebook (Perspectives, CNET News.com) – By Sabena Suri Published: August 15, 2007, 4:00 AM PDT perspective: It’s Sunday night and I’m trying to write that paper on The Great Gatsby I’ve been procrastinating on. Oh, and I’ve still got that math project. … saved by 2 other people

Microsoft Office is dead meme revived (Between the Lines, ZDNet.com) – August 14th, 2007 Posted by Dan Farber “…is StarOffice, Google Apps or whatever Adobe, Zoho, Zimbra, ThinkFree and others are doing a game changer, massive disruptors that will eviscerate Microsoft’s super-profitable Office business and free users…

The Vacuum Man Takes On Wet Hands (BusinessWeek) – JULY 2, 2007, By Steve Hamm. James Dyson moves beyond cyclonic vacuums to bring the world a better hand dryer… saved by 2 other people

Unchained From The Cable Box (businessweek) – JUNE 18, 2007 By Stephen H. Wildstrom. The FCC is breaking the cable hold on set-top boxes and letting rivals step in.

The Real Cost Of Offshoring (BusinessWeek) – JUNE 18, 2007 By Michael Mandel. U.S. data show that moving jobs overseas hasn’t hurt the economy. Here’s why those stats are wrong… saved by 14 other people

What Works In Women’s Networks (BusinessWeek) – JUNE 18, 2007, By Diane Brady and Jena McGregor. How three corporations crafted organizations for female employees that have an actual impact.

Napa Cabernet: Variations On A Theme (BusinessWeek) – By Robert Parker, June 18, 2007. Many types of wine are produced in California’s Napa Valley, but much of the region’s reputation is built on cabernet sauvignon. Fine cabs should be dense blue-black in color and have aromas that include black currants…

Also see Chart: It Was A Very Good Year? – Robert Parker’s chart for Napa Valley cab vintages

Building a Better Mouse – Robert Iger and Disney (TIME) – By SONJA STEPTOE, June 14, 2007. A look at Walt Disney CEO Robert Iger and his impact on Disney in Burbank, California… saved by 2 other people

Seven Secrets of Great Advertising (Aviza Group) – WESTFIELD, N.J., Aug. 8 /PRNewswire/ — Most advertising professionals know what makes great advertising. But they work in a volatile business and are generally afraid to talk about it — so they keep it a secret.

Business Processes – How To Optimize Your Contact Center (CIO) – By Katrina Howell, August 8, 2007 8:44AM. As today’s contact centers make the transition from cost center to strategic asset, accurate and effective matching of customer interactions to agent skills and availability is a fundamental requirement.

 

Tags: misc, articles, what I read.

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Thanks for the (Webcast) memories… on daylight saving time and time zones

DST Webcast presenters Sophia, Beth, Will and RichThis morning we reprised our daylight saving time webcasts with a Webcast on (wait for it) “Preparing for Daylight Saving Time.” 

We presented an overview of information on Microsoft products and resources available to help businesses and individuals prepare for the coming changes this fall in North America and around the world to daylight saving time and time zone changes.  The Webcast will be available for online viewing in the next couple of days.

I would like to thank the many attendees we had today and to everyone from Microsoft on their participation in the LiveMeeting today.  Thanks to my co-presenters, Rich, Will, Elizabeth and Sophia (as pictured here – I was behind the camera phone), and shout out to Steve, Joel, Ronna, Jim, Sue, Shannon, Tim, Alon, Keith and the many people who assisted on our tech chat.

We have a technical web chat coming up on September 24th – watch the Webcast page for more details.

For more details, please visit http://www.microsoft.com/dst2007.

 

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST, 638,405; 915,153; 1,750,000+