Tag: Zune

Support sites: Zune on line, with info and assistance

Post author By M3 Sweatt
Post date 09/12/2006
1 Comment on Support sites: Zune on line, with info and assistance

I received an email today asking where they could find more information on some of their Zune questions. So I sent them a link to the support site for Zune, now up and running.

The site has how-to pages…

Start

Play

Personalize

Zune to Zune

Marketplace

Accessories

… and quick links on the site:

Warranty Information

Download Manuals for Zune and Accessories

Zune Safety Guide

Hearing Safety Information

Zune Software Release Notes

Contact Support

And some of the top items on quick help:

About the Audio file formats that are supported by the Zune software

About the Video file formats that are supported by the Zune software

How to add music from the iTunes library to the Zune library

How to update the firmware for your Zune device

How to use the Zune software to determine the files that you can burn to a CD

FAQs: Sign Up

Minimum system requirements for Zune software

Error message when you try to install the Zune software on a Windows XP Media Center Edition-based computer: “Operating System Not Supported”

Tags customer service, Your Questions, Zune

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“we never think things are insurmountable”

Post author By M3 Sweatt
Post date 28/11/2006

J Allard — one of the few people with a name shorter than mine — is featured along with several others Microsoftie execs in BusinessWeek. Doug Hebenthal says in the article: “In every case in which I work with J, there is a mountain to climb, there is a clear leader, and most folks would see that mountain as insurmountable,” he says. “The thing about the guys who work with J is that we never think things are insurmountable. In fact, that’s the draw.”

Tags Microsoft culture, People, Zune

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Of interest: Zune podcasts on the NBC Nightly News

Post author By M3 Sweatt
Post date 15/11/2006

Last night, at the end of NBC Nightly News broadcast, anchor Brian Williams announced the launch of the new Nightly News Podcast, which he said is available for iPod and Microsoft’s new Zune… this from the Nightly News web page …

Nightly News Podcasts

Watch when & how you want

• Download or subscribe to the Nightly News video or audio podcasts.
Watch or listen to the entire broadcast on your PC or portable media player. After 10pm ET weekdays.

•

Tags: Microsoft, Zune, NBC.

Tags video, Web, Zune

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CNET Video: What do consumers think about the Zune?

Post author By M3 Sweatt
Post date 15/11/2006
2 Comments on CNET Video: What do consumers think about the Zune?

What do consumers think about the Zune?

How does the public perceive Microsoft’s Zune? CNET News.com’s Erica Ogg talks to consumers at Best Buy in San Francisco about Microsoft’s newest digital audio player. (2 minutes)

And this coverage on Can Zune make Microsoft ‘cool’? CNET folks look at how the Zune stacks up technically.

Also see the special coverage on Zune at News.com.

Tags: Microsoft, Zune.

Tags customer feedback, Your Questions, Zune

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Zune: What’s the “out of box experience” like?

Post author By M3 Sweatt
Post date 15/11/2006
2 Comments on Zune: What’s the “out of box experience” like?

The opening of the Zune.

I went through the “out of box experience” (“OOBE” as it’s called) tonight on a new retail Zune.

It was like opening an origami box, ‘though this one was made in China and used four pieces of adhesive tape as I counted.

I was impressed by the packaging as I was the unit itself: opting for a matte black unit, it has a little more heft than my current music player, but certainly less than the Portable Media Center.

Now recharging, so my commute may be an all new and different experience.

Although machines at home are running Windows Vista, happy that I have one machine running in a dual-boot configurations with Windows XP Media Center and Service Pack 2, as “Windows Vista is not supported at this time.” (If your computer is running Windows XP, it must have Service Pack 2 (SP2) installed. Click here for information about Windows XP SP2. Windows XP Media Center Edition 2005 PCs need to have Update Rollup 2 installed: click here for information about this update.)

Side note: Interestingly, most retailers locally are sold out. So was Buy.com when I checked today, where I was served an interesting video clip ad in the product listing, for the Apple iPod.

Added 111506: RE: USB on VPC: USB devices are not supported in VPC 2007. But it works fine in a dual boot system.

Tags: Microsoft, Zune.

Tags of interest, products, Zune