Six months and Google finally acknowledges I’m me: the troubles with “real” identities

(Written late last night, this addresses the long saga I’ve had with Google in confirming my name on their services.)

Busy week this, given we have so many great people in town for TechReady 14 in Seattle, but I’ll still try and find time to celebrate my eleventh anniversary at Microsoft. In my time here and in the industry, I’ve seen my share of interesting emails and headlines: last year at this time it was about the Transition to IPv6 and how it’s “not the End of the World”. (We’re still working hard on that transition, as are many of our customers, partners and much of the industry.) Today I reflected on another headline, especially poignant given some of the headlines we’re seeing today on our awareness campaign: “Google to give closed-door briefing on policy changes.”

Today’s interesting email comes from the oddest of places when you consider the topic…


If you’ve read some of my past posts, you know that it’s been several months since I first noted Google doesn’t believe I’m me, and the troubles with real identities. Back in August, I noted that Google’s new services had some trouble with my name and had suspended my profile (note that’s my emphasis in bold)as I violated the Google+ Names Policy.….

“It appears that the name you entered doesn’t comply with our Names Policy. The Names Policy requires that you use the name that you are commonly referred to in real life in your profile. Nicknames, maiden names, and so on, should be entered in the Other Names section of the profile. Profiles are currently limited to individuals; we will be launching a profile for businesses and other entities later this year.

“Your profile will be suspended until you do edit your name to comply with the Names Policy…”

Hmmm… I’ve heard something like that before: “You will comply. Resistance is futile. You will be assimilated.” Ah, okthxbai.

This was around the time that many folks were noting a heavy handed and less than level approach the company in Mountain View was applying, just as I encountered on Facebook. (But that was fixed… twice.)  I’ve been me longer than Google’s been Google (or perhaps their real name is actually “googool”? 😉 But I’ll let that slide for the moment. And I’ll pass on how less-than-NSFW spammers had better luck registering for Google’s service: see this post of “Google asleep at the switch” in ComputerWorld.

Columnist extraordinaire Violet Blue wrote last December in her post 2011: Nymwars Year Zero of how Google Plus with its “real names” policy ignited the Nymwars. She ran into the account suspensions buzz saw in Google+, running into a similar situation as I had, highlighting “Google Plus’ contradictory behavior: Google+ was simultaneously, blatantly allowing certain people to violate the policy.” (Vic, I wonder who they’re talking about?)  Liz Gannes wrote about this challenge in her article on how Google & Facebook want to unify our identities w/ single account (theirs). Mike Swift over at the San Jose Mercury News reported on the ‘Nymwars‘ debate over online identity, and just who decides how a person is known on the Internet. And several good folks noted the problem in Google + posts but to no avail, including this post on “Real unconventional names = bad. Fake ‘normal’ names = OK” from Mike Elgan, and this excerpt from an eloquent post by my friend, Jon Pincus…

“Dj ASHBA and Chamillionaire the Ceo are ok; Doc Popular, Technogran, and Kaliya IdentityWoman aren’t. 50 Cent and Jennifer 8. Lee are cool; M3 Sweatt isn’t.”  [ I hope that I’m still cool in some Circles. 😉 ]

A week ago, Violet Blue noted in her updated post how covered some of the new Google+ name policy changes, referencing Bradley Horowitz’s announcement in regard to the use of pseudonyms and nick names, and the need to allow these for many valid reasons. The new policy allows the addition of a nickname to a users’ pre-existing display name, and allows the use of pre-existing pseudonyms (with “a modicum of provable fame/notoriety). But I found little in the way of clarification or expedience on approving what they already outlined around “the name that you are commonly referred to in real life.” In his post, Mr. Horowitz continued their analysis of all name appeals on Google+, a majority wanted to add nicknames, about 20% were business names, and the last 20% would either prefer to use a pseudonym or another unconventional name. Which put me into that last bucket. What I found somewhat incredulous was this part of his post:

“Since launch we’ve listened closely to community feedback on our names policy, as well as reviewed our own data regarding signup completion. The vast majority of users sail through our signup process — in fact, only about 0.1% submit name appeals.”

Really? (/sethmeyers emphasis)  If you consider the “law of large numbers” and take the company’s membership numbers as gospel, you get figure of something like 90,000 appeals on the high side. Which makes me part of the 0.1%. 😉  More from Mr. Horowitz’s post:

“If we flag the name you intend to use, you can provide us with information to help confirm your established identity. This might include:
– References to an established identity offline in print media, news articles, etc
– Scanned official documentation, such as a driver’s license
– Proof of an established identity online with a meaningful following”

Check, check and check: I’d provided all of these things in all prior attempts, just as I did with Facebook previously. I decided to submit my appeal one last time with the requested documentation, this time citing search engine results from Bing and Google… and one additional item: a list of names of folks I know at the company in Mountain View.

For some who found quick resolution, it took knowing the right person on the new social service, or getting through to Natalie Villalobos via Twitter. Others have had their requests languish for months, many ignored by what seems to be a less than optimal submission process that might get your name reviewed by a real person. I submitted information not once, twice, three times, but at least four. I even sent personal notes to old friends in Mountain View, including a couple to my former associate Vic Gundotra.

It’s taken me about six months since the Google robot reviewers adjudicated on my moniker. Today I found the following mail in my Inbox, the first email I’ve received from anyone at Google on the subject…

To: M3 Sweatt
Subject: Your Google+ Appeal

Thanks for sending us your appeal. You’re right: your name does comply with the Google+ Names Policy. Your name has been updated on your Google+ profile. If you submitted the appeal during sign up, your profile has now been restored. Log in to Google+.
Sorry for the inconvenience,
The Google+ team.
Log in to Google+. You can’t reply to this message.

Wow. Gee, kthxbai. I’m live on G+ here.

Actually, IIRC it does comply with the original Google+ Names Policy, but not the updated version of the policy that disallows the use of numbers, symbols, and obscure punctuation. The transliterated version of my name, 斯维特埃姆三, sailed through review, but I fear that folks like Bo3b Johnson will have a difficult time.

The last line in which I find indicative of this entire escapade: you can’t reply to this message. You may find it difficult to get a hold of a real person to review your real name (I’m not the only one getting a hold of customer support as noted here on I know how frustrating it is when you can’t reach a real person to resolve an issue with a big company, even at a company the size of Microsoft – hey, that’s one of the very things I spend my days working to improve across our product and services teams. We’re certainly not perfect, but we work really hard at improving our record.

Closing thoughts on all this? Unless you’re persistent, someone takes note of the issue, and have good support and documentation, you may have a long wait until someone agrees that you’re really you. Which frankly I don’t need Google to tell me that: Bing and other search engines help affirm what my friends, family and associates already know. In the end, Google still refers to me as a number (111238458468081184848), so it’s ironic numbers aren’t supported.

When a company asserts to manage my identity, they should work harder to correct their mistakes.

Tags: CPE, Microsoft, customer satisfaction, Social, Google

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Of interest: Daylight Saving Time Issues with Alarms on Apple iPhones

As I noted earlier today, It’s Time To Fall Back An Hour in the US and Canada as Daylight Saving Time Ends This Sunday.

I know of several customers who use Apple iPhones in their Windows environments and of note is an issue in Apple’s iOS that impacted their European customers recently…

Apple notes this issue in their article on iOS 4.1: Repeating alarms may trigger incorrectly before or after DST change (

Symptoms: In some regions, shortly before or after the daylight saving time (DST) change, repeating alarms created in the Clock app may work incorrectly.

Products Affected: iPod touch (4th generation), iPod touch (3rd generation), iPhone 3G, iPhone 4, iPhone 3GS, iPod touch (2nd generation)

Resolution: To resolve this behavior for existing alarms, set the repeat interval to Never. You will need to reset these alarms for each day you need them. After November 7th, 2010, you can set your alarms to repeat again.

Users of the iPhone and iOS should please note that there may also be a problem for systems over this coming weekend (thanks, Will) with the move to DST in North America:

Users who depend on the iPhone to wake them up should create one-time alarms specifically for Monday morning, said Apple spokeswoman Natalie Harrison.

"We suggest customers set nonrepeating alarms for now and reset after November 7 to resolve the issue," she told CNN.

Of course, good to know that “Later this month, Apple will release an updated version of its mobile software, iOS 4.2, which will permanently fix the problem, Harrison said.”

It’s not clear whether or not this update will be available prior to the upcoming "fall back".


Tags: Microsoft, Daylight Saving Time, Daylight Savings Time,DST:

References to DST on Bing: 15,400,000 (up several million items); 15,500,000; 2,890,000.

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What’s on your TV: cable, satellite or OTA + the Web?

Someone asked today on a local mailing list for suggestion on local television options: Dish, DirecTV or Comcast (our local MSO).

I noted that it used to be that if you wanted to get reasonable TV service throughout your home, cable offered the best option requiring no additional set top boxes for a good variety of programming. That changed last year when Comcast changed their channel map: as you’ll see here, I am no fan of that move nor Comcast’s practices, as they forced customers to install new set top boxes last year.

Although we wanted to cancel Comcast, we kept the service (as noted here) as WRT the alternative, they offered the best value for television and we remain a customer (full dsclosure: as they offer to many concerned customers, they offered us an excellent deal on free set top boxes and discounted HD-DVRs). However, with Hulu’s new subscription model, Netflix on-demand, good digital TV reception in much of Medina (free, over-the-air channels, including our local affiliates), we are considering dropping cable TV once again. YMMV.

I would like to see AT&T or Verizon apply for a TV franchise and offer a competitive package. Dish and Direct now over some interesting packages worth considering.

If you have a high-speed data service and all you want is basic channels, with local affiliates and some premium programming, try starting with an OTA digital antenna (if your TV is digital ready – if not, invest in an inexpensive converter box as referenced here) and a service such as Hulu. There are some very competitive offerings from Qwest for high-speed data that offer incredible speeds for a lot less than Comcast you may want to consider.

What do you think?

Tags: Comcast, television, DVR, FCC, policy.

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What to buy: an iPad or a Windows 7 Tablet PC? Here are a few suggestions

I saw this evening that my friend Beth (aka techmama) is considering a new tablet for general computing, like surfing the web, editing her blogs and (no doubt) tweeting.

I mentioned that she should consider getting an inexpensive Windows 7 convertible tablet PC vs. an iPad. There are lots of nice choices these days from many OEMs, including Asus, HP and Lenovo.

Given my recent post with updated tips on buying a new PC, I thought, why not provide some examples of the current crop of Tablet PCs on the market? I won’t spur on the debate around the slate (sans keyboard) vs. convertable Tablet PC (often a convertable these days that can be used as a traditional laptop or folded back akin to a slate).

Both designs are attractive and best suited for different applications. Of course, I’m biased: I use both form factors, and in my daily work the Tablet PC is the most versitile for me as I still type far faster on a real keyboard and find myself needing the connectivity and ports more often than not. Tablet PCs provide good portability, the latest with improved touch interfaces and the benefit of a keyboard when you need it (like now as I type away on my blog). The latest crop of these PCs have good battery life, many connectivity options and great specs in terms of peed, storage and expandability (with lots of USB ports, SD card slots, external monitor options and more). I’ve been a user of Tablet PCs since I first started with the Toshiba M200 that I ultimately (and successfully!) updated to Windows 7 and love the benefit of the new screens with integrated touch, and even more flexible when you can also use a stylus for more detailed applications. 

When looking at Windows 7 Tablet PCs in the same price range as the WiFi enabled iPad ($499 to $699), here are a few suggestions:

Be sure to research via your favourite sources (including the venerable PC Magazine and PC World) and via the Bing links above. And check out your favourite coupon and tech deal sites for more discounts and savings.


Tags: shopping, RSS, Microsoft, New PC, articles, blogs, Microsoft, Windows 7, Tablet PC, iPad.

Clubhouse Tags: Clubhouse, Windows Vista, Windows 7, computers, hardware, how-to, Tablet PC

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Your questions: “Will Office 2003 work with Windows 7?”

win7o11On today’s in Mossberg’s Mailbox from Nov. 18, 2009 on the site (the blog where venerable technology columnist Walt Mossberg answers readers’ questions) Mr. Mossberg answers several reader questions, including one on Microsoft Office 2003 and Windows 7.  This must be a popular topic, because I received emails this week (thanks, April and Josh) with essentially the same question.

Q: Will Office 2003 work with the new Windows 7 operating system?

A: Microsoft, which makes both products, says the answer is yes, though I haven’t tested it.

I have. It works. I used it until recently at home (one machine recently moved to Office 2007). But you want more than anecdotal information from me.

Well, there’s a web page for that ;).

As I initially reported here, you can find more information on the Microsoft Windows 7 Compatibility Center. Perhaps folks could include a reference to this helpful site when wondering online about Windows 7 application compatibility (aka "appcompat" at Microsoft). Just a thought.

With respect to Office 2003, we have tested it and you can see the results for yourself on the Windows 7 Compatibility Center, specifically on these pages for the Office 2003 Suites (and be sure to get Office 2003 Service Pack 3 provides the latest updates).

atd101309 You can get information on more products on the Windows 7 Compatibility Center, and by using the Windows 7 Upgrade Advisor. A few weeks ago, Katie Boehret (a reporter for the Wall Street Journal who pens the weekly Mossberg Solution column), talked about this Windows 7 Upgrade Made Easy just before we released Windows 7 on October 22:

"Windows 7 Upgrade Advisor Beta [my note: it’s released now], Microsoft’s own tool, analyzes what will and won’t work properly when the newest version of Windows installs."

More info: if you’ve got questions about Windows 7, look thru the posts from community experts on the Microsoft Answers site about Windows 7 (in 11 languages!) at


Tags: Windows Vista, what I read, twitter, Microsoft, Windows 7, FAQ, your questions.

Clubhouse Tags: Clubhouse, how-to, upgrade, Windows 7, Office.

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