Tag: MS Product Listing

Your questions: “Where do I go for help with my Windows Phone?” Here’s a link

Post author By M3 Sweatt
Post date 14/12/2010

Wondering where to turn to contact Microsoft Customer Support? See my post on where to turn to contact Microsoft Customer Support.

But if you’re looking for support on Windows Phone, first visit the http://www.microsoft.com/windowsphone/en-us/howto/wp7/default.aspx, as I noted in my post with tips on moving from an iPhone to a new Windows Phone.

There’s also the customer facing site on Microsoft Answers site for Windows Phone at http://answers.microsoft.com/phone/ where you can search, browse, and post questions and answers about Windows Phone.

These and several other options are noted on the Windows Phone Support page.

Added 12/17: There is also this review noted earlier, with great advice and prep details for your new phone: http://www.winsupersite.com/mobile/wp7.asp

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service.

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Tags customer support, MS Product Listing, tips, what i read, Windows Phone, Your Questions

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Wondering where to turn to contact Microsoft Customer Support?

Post author By M3 Sweatt
Post date 09/12/2010

Wondering where to turn to contact Microsoft Customer Support?

I’ve been asked this a couple of times today, so I thought I’d include a couple of helpful links:

Microsoft KB 295539: How and when to contact Microsoft Customer Service and Support

To make sure you receive the appropriate support information for your location, select your region setting from this list and click the arrow button.

Microsoft Support Home Page as shown here:

– Click here to submit your questions or to offer us comments.

– Link to Microsoft Answers, the community-based forums where you can search, browse, and post questions and answers.

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service.

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Support and Information Resources for Microsoft’s .NET Framework

Post author By M3 Sweatt
Post date 22/03/2010

After getting through the initial set of current Microsoft products, we come to the true beginning of the alphabet. Actually, we’ll start with punctuation: with the "dot" as in .NET.

The .NET Framework to be exact.

This is the software framework that provides Windows developers with an extensible common library that can be utilized for developing applications running on a variety of screens – applications and services for apps on mobile and rich client devices, the Web and the cloud…

"The .NET Framework is Microsoft’s platform for building applications that have visually stunning user experiences, seamless and secure communication, and the ability to model a range of business processes. The .Net Framework consists of:

Common Language Runtime – provides an abstraction layer over the operating system

Base Class Libraries – pre-built code for common low-level programming tasks

Development frameworks and technologies – reusable, customizable solutions for larger programming tasks

"By providing you with a comprehensive and consistent programming model and a common set of APIs, the .NET Framework helps you to build applications that work the way you want, in the programming language you prefer, across software, services, and devices."

(OK, enough of the sell. If you’re inclined, you can download the .NET Framework 4 Release Candidate from here.)

As with all good things, for support let’s start at the .NET Framework Support page. There you can Search the forums for an answer to your question, or ask a question if you can’t find the answer, If you are looking for an answer to a question, you can use search to find a resource, ask a question in the forums, or contact Microsoft support for help. If you are looking for a download, please go to the downloads page.

There are many support and informational resources open to developers on MSDN in the .NET framework community, including…

Code Gallery for the latest code samples and to share your own.

CodePlex – where you can find open source projects or start your own projects.

.NET Framework Forums – to discuss and ask questions.

Channel 9 – Get social with the place to meet Microsofties building our technologies, and interact with others leveraging the .NET Framework.

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, .NET, .NET Framework.

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You learn something new each day. Today I found out about Learning Essentials for Microsoft Office

Post author By M3 Sweatt
Post date 18/03/2010

It’s not intended to be a five year mission, but given the long list of products in our ballywick (or is that "bally wick"?) in the effort to address the a question on every one of our products… Next up is Learning Essentials for Microsoft Office. (BTW, the list of the many of the products I cover here are courtesy of our publicly available Microsoft Product Support Lifecycle Index site.)

To be frank, I’d never heard of Learning Essentials ’til now – at first glance, I thought it was a training guide for Office (no offense to my friends in Building 36…)

"Learning Essentials for Microsoft Office is a desktop application that works with Microsoft Office to provide students and teachers a custom Office environment. Learning Essentials includes curriculum-based templates and toolbars for Microsoft Office Word, Microsoft Office PowerPoint®, and Microsoft Office Excel. It also includes academic tutorials and project assistance from leading education publishers. This guide describes the options available for curriculum and IT administrators to customize and deploy Learning Essentials."

Available to Microsoft Academic Volume Licensing customers, Learning Essentials provides teachers and students get tools for the Microsoft Office suite, with templates and tools for Word, Excel and PowerPoint. Academic customers with volume licenses for Microsoft Office 2007, Microsoft Office 2003 or Microsoft Office XP, Professional or Standard editions, are licensed to use Learning Essentials at no additional licensing cost. In other words, Learning Essentials is free for schools that have a license Microsoft Office.

Download Now from the Microsoft Download Center (aka the "DLC")
Download from Microsoft Volume Licensing Service, or
Install from Office with Learning Essentials CD media included in the Licensing kit or orderable from Authorized Education Resellers

Learning Essentials 2.0 is supported thru 7/10/2012.

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Learning Essentials, Microsoft Office.

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Support options for FAST Enterprise Search

Post author By M3 Sweatt
Post date 16/03/2010
1 Comment on Support options for FAST Enterprise Search

Next on my list customer and partner challenge or issue per day is FAST, which Microsoft acquired in April of 2008… FAST Search & Transfer, to be specific…

"Today, Enterprise Search from Microsoft offers best-in-class technologies and cutting-edge innovations that fuel our vision of search: connecting people to information through engaging experiences that drive better results. Our compelling set of enterprise search offerings meets the varying needs of our customers, provides upgrade paths as those needs change, and inspires customers to incorporate search in innovative ways into their workplaces to drive revenue and power business results.

"Folio and NXT customers and partners: We are pleased to announce that on December 2, 2009, Rocket Software completed the acquisition of the Folio and NXT product lines from FAST and Microsoft Corporation. This announcement marks the transition of the Folio and NXT products, services, and support thereof to Rocket. For more information, visit the Microsoft Pathways for FAST website. This site has answers to many of the business questions you may have.

Today is the top level look at information on FAST…

More info on all enterprise search products from Microsoft including FAST can be found at www.microsoft.com/enterprisesearch.

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8:00 AM – 8:00 PM Eastern Time)