Your questions: What are the support options for Microsoft Robotics Developer Studio Concurrency and Coordination Runtime (CCR) and Decentralized Software Service (DSS) Toolkit 2008? (Whew!)

Microsoft Office Clip ArtToday I continue the effort to cover at least one customer and partner challenge or issue per day … Turns out I wasn’t far off in my estimate of current supported products. Thanks to Jared I have the current list of in-support products we have today, most noted on the Microsoft Lifecycle support Information site.

Ignoring the various versions (e.g. Service Pack 1, 2 and 3, I’ll look at the latest supported SP), I’ll pass by the Alacris Identity Validation Server/Client and look today at the Concurrency and Coordination Runtime and Decentralized Software Service Toolkit 2008 (aka, thankfully, "CCR and DSS Toolkit 2008 R2" ;).

The CCR and DSS Toolkit delivers a set of .NET and Compact Framework class libraries and tools that enable developers to better deal with the inherent complexities in creating loosely-coupled concurrent and distributed applications. (More info on the Toolkit is available here.)

It’s designed to help developers take advantage of the CCR and DSS, originally released as part of Microsoft Robotics Developer Studio (Microsoft RDS), a Windows-based environment for academic, hobbyist, and commercial developers to easily create robotics applications across a wide variety of hardware. The CCR and DSS Toolkit targets early adopters by providing access to select technologies today, transitioning to Microsoft’s .NET Framework in the future.

You can see the various support options here on the CCR and DSS support page, including these support forums on MSDN:

You can also get Assisted Support via a Microsoft Support Professional; MSDN Subscribers can contact a Microsoft Support Professional using an incident provided with their subscription.

Or, if you need Worldwide support for CCR and DSS, you can find worldwide support resources here.


Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, CCR, DSS, Toolkit, Robotics.

Clubhouse Tags: Clubhouse, how-to, customer service, CCR, DSS, Toolkit, Robotics.

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Your questions: “Will you answer questions on any Microsoft product? How long does Microsoft support their products?”

Diane asks…

"Will you answer questions on any Microsoft product? How long do you [I assume she means Microsoft] support the products?" 

Sure, I’ll try to provide answers and of resources available for the product line. This is not a replacement for our support system for products that are currently supported (aka in mainstream support) — which I might add is really an incredible machine when you consider the breadth. It’s more of an attempts to cover all of our various products and provide information of where you can get support, such as assisted support, updates, hotfixes and more.

Clip Art from Microsoft Office OnlineAs for how long we support our products, that depends on the product.

First there’s "mainstream support." What’s that? Glad you asked.

See Jared’s post on technet

For all products, the Microsoft Support Lifecycle policy begins with the Mainstream Support phase.  In this phase, we are able to provide all of the standard support services that Microsoft offers.  For example, in-the-box support, paid incident support, design change requests, non-security hotfixes, security updates and online self-help support may all be available during the Mainstream Support phase.
Consumer products that are released annually are provided a total of 3 years of Mainstream Support.  Some examples of these are Microsoft Money, Encarta, Streets & Trips, etc.

For the rest of Consumer, Hardware and Business & Developer products, the Mainstream Support phase is provided for a minimum of 5 years or 2 years after the successor product is released, whichever is longer.

At the end of the Mainstream Support phase, support for Consumer products comes to an end.  Business & Developer products, on the other hand, are provided a minimum of another 5 years of support in the Extended Support phase.

When it comes to direct customer support, your options may vary. For example, support for our Windows is available to users directly )phone, email) from Microsoft for the first 90 days at no charge, but your computer OEM (aka Original Equipment Manufacturer) – the likes of Acer, Asus, Dell HP, Gateway, Panasonic and more – may offer a year of free support (or more!) through their support lines. Users of products like Microsoft Office get the first 90 days of support for free, too. YMMV depending on the product.

There are also our free support forums (like Microsoft Answers, metioned yesterday), a community-based support site where you can ask and answer questions, or just browse other’s answers.

Then there’s Extended Support, as Jared discussed in his post on the end of support for Windows 2000 and Extended Support phase transition for Windows Server 2003. (This support extends primarily to business customers that license our software directly.)

If you missed my last post, we recently discussed the upcoming end of support for Windows Vista with no service packs installed and Windows XP SP2. In a similar vein, in this post I want to discuss support transitions that will primarily impact our enterprise customers.

First, let’s discuss the upcoming changes for Windows 2000. All editions of Windows 2000 will reach the end of the Extended Support phase on July 13, 2010. This will be the end of support for Windows 2000.

As you may recall, at the end of the Extended Support phase, Business & Developer products are no longer publicly supported, although Self-Help Online support (such as Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources) will be available for a minimum of 12 months after the product reaches the end of its support. This means that there is no more paid support, no support assistance and no further security updates. Due to this, customers are highly encouraged to move to a supported product as soon as possible.

After Extended support, Microsoft offers custom support that "may include assisted support and hotfix support, and may extend beyond 10 years from the date a product becomes generally available. Strategic Microsoft partners may also offer support beyond the Extended Support phase. Customers and partners can contact their account team or their local Microsoft representative for more information."

For more on this and the support options, visit the Microsoft Support Lifecycle Policy FAQ page.


Tags: Microsoft, customer support, feedback, customer service, Microsoft Product List 2010.

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