Tag: customer support

Categories
Uncategorized

Problem with an app uninstall leads to a Microsoft Support’s FixIt

Today I received an email from my old friend, Steve, who said that he was having an issue after he had installed and then uninstalled Google Chrome… and then found that his hyperlinks didn’t work for various Office applications.

Well, there’s an app for that. Or at least a FixIt.

I found that Google’s acknowledges this issue here on their support forum for Chrome, and provides information to a fix which takes a few steps. Apparently. some registry keys are changed on installation that is not resolved when uninstalling the product.

Steve followed Google’s recommended solution and all was well. But when I attempted again, I received the message, "This operation has been cancelled due to restriction in effect on this computer. Please contact your administrator."

He followed the potential solutions suggested (as noted in Microsoft Knowledge Base Article 310049) and Microsoft Fix It was offered as a potential solution for this issue:

image

All’s well that ends well. 😉

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, FAST, enterprise search.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via

Categories
Uncategorized

Support options for FAST Enterprise Search

image Next on my list customer and partner challenge or issue per day is FAST, which Microsoft acquired in April of 2008… FAST Search & Transfer, to be specific…

"Today, Enterprise Search from Microsoft offers best-in-class technologies and cutting-edge innovations that fuel our vision of search: connecting people to information through engaging experiences that drive better results. Our compelling set of enterprise search offerings meets the varying needs of our customers, provides upgrade paths as those needs change, and inspires customers to incorporate search in innovative ways into their workplaces to drive revenue and power business results.

"Folio and NXT customers and partners: We are pleased to announce that on December 2, 2009, Rocket Software completed the acquisition of the Folio and NXT product lines from FAST and Microsoft Corporation.  This announcement marks the transition of the Folio and NXT products, services, and support thereof to Rocket. For more information, visit the  Microsoft Pathways for FAST website. This site has answers to many of the business questions you may have.

Today is the top level look at information on FAST…

More info on all enterprise search products from Microsoft including FAST can be found at www.microsoft.com/enterprisesearch.

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8:00 AM – 8:00 PM Eastern Time)

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, FAST, enterprise search.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via http://bit.ly/az27mK

Categories
Uncategorized

Support for Fable: The Lost Chapters for the PC is not a lost chapter

imageAs I continue my five year mission (no, not really) on covering our current products (my product support challenge of the day), today, we’re up to Fable: The Lost Chapters for the PC.

Based on the best-selling award-winning Xbox title Fable, Fable: The Lost Chapters is available on Windows – for more, check out http://www.microsoft.com/games/fable/.

http://support.microsoft.com/fablelost where you’ll find everything from what to make of that MSXML Error Message to how to improve game performance.

For Fable PC product support, please visit http://www.microsoft.com/games/fable/support.aspx

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Fable.

Clubhouse Tags: Clubhouse, how-to, customer service.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via http://bit.ly/c47xQe

Categories
Uncategorized

Support options for Engyro Product Connector for Microsoft Operations Manager 2005 and System Center Operations Manager 2007

Next on my list customer and partner challenge or issue per day, today, it’s about Engyro CorporationEngyro Product Connectors for Microsoft Operations Manager 2005 and System Center Operations Manager 2007.

What is Engyro you say?

Engyro provides software solutions to integrate, consolidate, and simplify IT operations with the Engyro Product Connectors. Microsoft acquired Engyro back in 2007, and is now a wholly owned Microsoft subsidiary.

The Engyro Product Connector provides enterprises of all sizes with complete event sharing and event synchronization between Microsoft System Center Operations Manager (Ops Mgr) and other enterprise management tools. Most enterprises utilize best of breed tools to manage their networks, systems and applications. Management tools, typically focused on individual technologies within an IT environment, do not share eventing data well enough to permit cross-platform, business system level, correlation analysis. The Engyro Product Connector solves this problem and enables true business system level management.

Microsoft now provides the Engyro Product Connectors as a no cost addition for your Operations Manager 2007 environment via the following form.

Customers may obtain tech support for the connectors via Microsoft support, either through an existing Microsoft support contract or through your Microsoft sales person or local Microsoft office. Per incident support is also available by contacting Microsoft Incident Support in the States at +1 (800) 936-4900.

Self Service Support for the Engyro Product Connectors is available through the TechNet Connectors Newsgroup, where you you can review common problems and solutions and post questions to the OpsMgr community. You can also find more information on this and other Operations Manager releases on the Operations Manager blog.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Engyro, System Center, Operations Manager.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via http://bit.ly/95czbC

Categories
Uncategorized

Your questions: With SAP and Microsoft partnering, where do I go for Duet support?

DuetContinuing my effort to cover at least one customer and partner challenge or issue per day, today, it’s about Duet for Microsoft Office and SAP. (Also, info is available on Duet here on our main website.)

Duet is a solution from Microsoft and SAP that enables seamless access to SAP business processes and data via Microsoft Office, revolutionizing how information workers interact with enterprise applications. (More details are available in this overview on our main website.)

Who is providing support for this solution? This from the support page in the link at left…

"Since Duet was jointly developed, it will be jointly supported. Support will be provided by a joint team from Microsoft and SAP and centralized in two locations that will serve the Americas and EMEA markets. If a customer purchased Duet from Microsoft, the first-level support (logging the initial question) will follow the Microsoft Customer Support Services escalation procedures. Second-level support (implementation and use questions) will be done by the joint co-located teams. Third-level support (break-fix) will be completed by back-end experts from each company."

Get that? Duet is jointly supported by both companies.

If you’re a Duet customer, you should get support through the company from which you acquired your licenses. For Microsoft, Duet customers may visit the Duet for Microsoft Office and SAP Support Services Web site for more information, or as your Technical Account Manager if you have one to open a support ticket. Our teams work closely together with SAP and also address customer issues jointly when the need arises. More information is available in the support frequently asked questions.

Other resources:

Duet Insider’s is a community created to connect with customers and partners that are interested in making the most out of their SAP investment. Microsoft customers and partners can find answers, downloads, give feedback, and receive early updates on Duet and complementary technologies developed by Microsoft and its partners.

Duet blogs are managed by the Microsoft and SAP product teams directly. The teams are committed to share valuable first-hand product information and technical knowledge. Customers are free to read postings and ask questions and contribute to the organic growth of this newsgroup.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Duet, SAP.

Clubhouse Tags: Clubhouse, how-to, customer service.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via http://bit.ly/cXdnPY