Problem with an app uninstall leads to a Microsoft Support’s FixIt

Today I received an email from my old friend, Steve, who said that he was having an issue after he had installed and then uninstalled Google Chrome… and then found that his hyperlinks didn’t work for various Office applications.

Well, there’s an app for that. Or at least a FixIt.

I found that Google’s acknowledges this issue here on their support forum for Chrome, and provides information to a fix which takes a few steps. Apparently. some registry keys are changed on installation that is not resolved when uninstalling the product.

Steve followed Google’s recommended solution and all was well. But when I attempted again, I received the message, "This operation has been cancelled due to restriction in effect on this computer. Please contact your administrator."

He followed the potential solutions suggested (as noted in Microsoft Knowledge Base Article 310049) and Microsoft Fix It was offered as a potential solution for this issue:


All’s well that ends well. 😉

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, FAST, enterprise search.

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