Tag: Windows XP

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Running into issues with an update to Windows XP SP3? There’s free help available

Patrick Marshall has a weekly column in the The Seattle Times where he answers reader questions “about everything from recovering deleted files to the pros and cons of handheld technology.”  Today he has a column in which he responded to a reader having difficulty installing Windows XP Service Pack 3 (SP3) and noted that Installing Service Pack 3 is worth the trouble…

Q:I have a Dell Deminsion 8300 PC with Windows XP Home Edition, Service Pack 2. Periodically I receive pop-ups from Microsoft asking me to download a software update. Last week I received a request from Microsoft to download the Service Pack 3. I started the download, which seemed to take a long time so I left the PC for about 45 minutes. …

Now when I turn on the PC it is still asking me to install Service Pack 3, but I am afraid to try again. Should I give it another try or ignore this download request from Microsoft?

A: Installing updates can be frustrating, but if you want to keep using Windows XP, I’d recommend that you install Service Pack 3. It contains dozens of major enhancements and fixes, including security patches.

As I posted previously here, Microsoft offers free Technical Support on Windows XP Service Pack 3 (SP3), available on the SP3 support site. [updated: if you are unable to get to the XP SP3 support site via the previous link, please visit http://support.microsoft.com/ph/1173.]  Customers are entitled to free unlimited installation and compatibility support for Windows XP SP3 when they update their older versions of Windows XP (from Windows XP RTM, SP1 or SP2), valid until April 14, 2009. (Visit the page for more info on service options and the policy).

Tags: Microsoft, customer support, feedback, customer service, Windows XP, SP3.

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At TR7 with some down time? Consider a trip to Bainbridge Island

Coming to TR7 in Seattle and wondering what to do with a day off? sure, there’s plenty to do and see in Seattle but consider this: Hop the ferry to Bainbridge Island – the weather is quite nice this weekend (so far) and if you walk on to the boat, it’s a short walk into town for a quiet day. Nice shops, lots to see and very god food: lunch or dinner at the Winslow Way café (save room for dessert) or Nola’s.
bainbridgeisland.jpg

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More on Mojave: new site online

Check out the site for the Mojave Experiment that just went live along with Ina Fried’s latest post, noting that “Microsoft has created a teaser site for its Mojave project.”
 

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Advisory: New Daylight Saving Time and Time Zone updates available for Windows

A quick note to let you know that Knowledge Base article http://support.microsoft.com/kb/914387 “How to configure daylight saving time for Microsoft Windows operating systems” reflects the manual changes and additions DST and TZ.  KB 914387 should contain all DST changes made since RTM.
 
The cumulative DST packages for Windows have been released to the DLC for supported versions of XP, WS03, Vista and Server 2008.
http://support.microsoft.com/kb/951072

The next release of the 2008 Cumulative Time Zone Update for Windows (and other products) is scheduled to release in Nov/December. 
 
The above packages will be pushed out via Windows Update next month.

More info to be available soon at Microsoft DST & Time Zone updates

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Advisory for ZoneAlarm customers with Microsoft Update KB951748 (MS08-037)

After the release of MS08-037, Microsoft became aware of reports of ZoneAlarm customers experiencing issues after applying the security updates. According to Christopher on the post on the MSRC blog…

"We started investigating these reports as soon as we heard about them and have been working to research this issue. We’re still working on this issue but we do have some information from our investigation so far, which we’ve put into the bulletin.

"Specifically, we’ve identified that customers who are running either ZoneAlarm or Check Point Endpoint Security (previously named Check Point Integrity) who apply MS08-037 may lose network connectivity after applying these updates. Our investigation so far has shown that no other customers are affected by this issue.

"We’re still investigating this issue but we encourage customers who are using ZoneAlarm to review the appropriate ZoneAlarm Web site and Check Point Endpoint customers to review the appropriate Check Point Web site for the latest guidance or software updates and factor this information into your risk assessment, testing, and deployment planning."

See also CheckPoint’s ZoneAlarm’s tech note and press release, as KB951748 impacts ZoneAlarm users on Windows XP/2000…

Platforms Affected: ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

Download and install the latest versions which solve the loss of internet access problem here (English only):

  • ZoneAlarm Internet Security Suite
  • ZoneAlarm Pro
  • ZoneAlarm Antivirus
  • ZoneAlarm Anti-Spyware
  • ZoneAlarm Basic Firewall

    • See more news on the issue here.

    Tags: Microsoft, security, ZoneAlarm, MS08-037.