After the release of MS08-037, Microsoft became aware of reports of ZoneAlarm customers experiencing issues after applying the security updates. According to Christopher on the post on the MSRC blog…
"We started investigating these reports as soon as we heard about them and have been working to research this issue. We’re still working on this issue but we do have some information from our investigation so far, which we’ve put into the bulletin.
"Specifically, we’ve identified that customers who are running either ZoneAlarm or Check Point Endpoint Security (previously named Check Point Integrity) who apply MS08-037 may lose network connectivity after applying these updates. Our investigation so far has shown that no other customers are affected by this issue.
"We’re still investigating this issue but we encourage customers who are using ZoneAlarm to review the appropriate ZoneAlarm Web site and Check Point Endpoint customers to review the appropriate Check Point Web site for the latest guidance or software updates and factor this information into your risk assessment, testing, and deployment planning."
See also CheckPoint’s ZoneAlarm’s tech note and press release, as KB951748 impacts ZoneAlarm users on Windows XP/2000…
Platforms Affected: ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
Download and install the latest versions which solve the loss of internet access problem here (English only):
ZoneAlarm Internet Security Suite ZoneAlarm Pro ZoneAlarm Antivirus ZoneAlarm Anti-Spyware ZoneAlarm Basic Firewall
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