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Quick post on a compendium of Microsoft blogs and what else I’ve read recently

A quick post over lunch as I cover some of what has been on my reading list, including a List of Official Microsoft Team and Microsoft Blogs: “The directory below contains a listing of the official Microsoft Team Blogs and essential web feeds organised by category. There are currently 148 blogs listed in the directory below. On BlogMS a summary will be published weekly (each Monday) and monthly providing you a single article with a listing of all the latest announcements. You can then browse through this article saving you valuable time and effort. When you identify articles of interest you will be able to click on the article link, and it will take you directly to the blog.”

For my seven year old Guitar Hero rocker, this post on how a Guitar Hero DS hack lets you shred on a full-size guitar – Engadget — Like many others, Eric Ruckman found that the DS controller add-on for Guitar Hero: On Tour left a bit to be desired but, unlike most folks, he didn’t just go back to playing on his console of choice — he actually went all out and pieced together a full-size rig out of a PS2 Guitar Hero controller. As you can see above, that includes a special housing for the DS itself (it’s still used for strumming), and even a built-in FM transmitter with its own screen, which lets him pump the audio through his home sound system. Still not impressed? Head on past the break to see it in action.

Are “instant on” notebooks the future? | Hardware 2.0 | ZDNet.com — Dell has previewed a new instant on technology that allows users to carry out basic tasks on their notebooks without having to boot up into Windows. Is this the future for notebooks?

MediaPost Publications – Kodak Goes Live At Olympics – 08/18/2008 — See http://PluggedIn.Kodak.com and http://1000words.kodak.com/ WOMMA reports that “In an online effort to bring the Beijing games closer to fans, this Olympic sponsor is looking for the humanized “Kodak moments” at the games, instead of just focusing on medals and wins. Kodak’s on-site blogger and photographer Jenny Cisney is doing her blogger duties with the help of only a digital camera (Kodak, of course) and a PC laptop, offering an in-the-trenches look at how easy it is to blog these classic moments. Kodak has no plans to use the images Jenny posts in their advertising and marketing, but does drive traffic to its online store via the blog, and is selecting one “Kodak Image of the Day” to be broadcast via a variety of media.”

HealthBlog : Microsoft Research: How we watch the computer, how it watches us — “At least once each year I trek on over to visit my colleagues at Microsoft Research. It’s actually not much of a trek. The group’s headquarters are really just a few blocks from my own office on the Microsoft campus. I was especially looking forward to this year’s visit since I hadn’t yet had an opportunity to see MSR’s new building. The group moved into sparkling new facilities back in November. The building hosts a four-story atrium with dazzling open spaces, state of the art conference rooms, and a soothing Northwest decor. It’s the perfect place to think and collaborate.”

Google Privacy Practices Worse Than ISP Snooping, AT&T Charges (Georgeo Pulikkathara’s Blog) — Georgeo writes “Still think security and privacy are no big deal for developers to worry about? Well then take a look at what AT&T testified to in front of the United States Congress early last week. AT&T write below… “And if Google does combine its third-party cookie information, with user’s search histories, with Gmail summaries, and with Google Analytics data, among other data sources, they would be a proper domestic intelligence agency.”

One Louder : I know where they hide the good stuff — Good stuff #1: Smoked Sea Salt: Heather “bought this at the PCC (for you locals), though the company has a website. I have a little bit of a salt fixation. I keep a tray of assorted salts on the counter and this is the one I reach for the most. It is exactly what you think it is, only it’s better. Last night, I made beer butt chicken with it. My favorite use is on whole wheat past with pesto, chicken and roasted tomatoes.The granules are small but they add a little crunch to whatever you put them on. The best part is that aside from salt, they taste of smoked-ness; not that nasty fake smoke flavor.”

VolkerW’s WebLog : Favorite Posts of Week 33 — Volker’s collection of favorite blog posts from last week in no particular order. 1. Technical Books for Multi-Core Software Developers on the Intel (r) Software Network. A great collection of books on multithreaded application development and parallel programming. 2. Nuts and Bolts of Multithreaded Programming. 3. Top 10 Usability Highs Of Mac OS on Smashing Magazine. Juul Coolen 4. What is Cloud Computing, Anyway? by Irving Wladawsky-Berger on his personal blog. 5. How to Survive the Multicore Software Revolution (or at Least Survive the Hype). A free eBook from Cilk Arts.

Martin Woodward: Creating a TFS 2008 with SP1 Slipstreamed ISO image — By Martin Woodward on August 12, 2008 2:06 PM — Now that TFS 2008 SP1 is here, time to create a version of the TFS installer media that just contains the bits with SP1 applied. This is essential for installations targeting SQL Server 2008, but also makes the installation process onto Windows Server 2008 much easier and any installation faster (otherwise you have to install TFS 2008, then apply the service pack). Note that this is only required for new TFS installations – if you already have TFS installed then you are best of simply running the excellent service pack installer and it will do the business. Hopefully in a few weeks Microsoft will make a TFS 2008 with SP1 ISO image available, but in the meantime I thought I would write up the process of creating your own as I did mine.

US ISV Developer Evangelism Team : Big Picture of the Cloud Platform Described – Consultant David Chappell has released a Microsoft-sponsored paper that provides a glimpse into the view for enterprises in the cloud platforms. The paper describes what the cloud platform is saying, “this kind of platform lets developers write applications that run in the cloud, or use services provided from the cloud, or both.” It provides the context for Microsoft Software Plus Sevices (S+S) by explaining the rationale for what an operating system provides: a foundation, infrastructure services, and application services. And how a cloud platform applications compare with on-premises applications. He explains how the two application types work in concert with each other.

Ali Mazaheri : SharePoint 2007 Customer Evidence Update – Here is a great video on how TVGuide is leveraging MOSS 2007 enterprise features for its Online Video Guide (One of the MOSS projects that truly yours was involved along with a team of great folks here in U.S and India!): Media Company’s Fast, Relevant Internet Video Search Drives Business TV Guide took advantage of the growing interest in online video content by creating a new service for end-users to search primarily professionally produced video content through a video guide at www.video.tvguide.com. It chose Enterprise Search, an integrated part of Microsoft® Office SharePoint® Server 2007 that delivers fast, accurate results and a pleasant browsing experience to drive customer loyalty…

Featured Windows Download: Anti-Malware Toolkit Builds a Quick Computer Cleaning Toolbox (12 people tagged this as interesting) — Windows only: Free application Anti-Malware Tookit automatically downloads popular anti-malware applications to your computer. In essence the application is a specialized downloader that retrieves the latest and greatest releases of popular anti-malware apps like CCleaner, Spybot S&D, and Hijack This. You can selectively choose which apps you want downloaded and which you don’t, so you can stick to the tried-and-true options and avoid the ones you’re not sure of—perfect for when you’ve left your PC rescue kit at home and are working tech support for the family.

Torvalds: Fed up with the ‘security circus’ – Network World — Creator of the Linux kernel explains why he finds security people to be so anathema, By Ellen Messmer , Network World , 08/14/2008 “Linus Torvalds, creator of the Linux kernel, says he’s fed up with what he sees as a “security circus” surrounding software vulnerabilities and how they’re hyped by security people. “Torvalds explained his position in an e-mail exchange with Network World this week. He also expanded on critical comments he made last month that caused a stir in the IT industry.”

Music File-Sharing Decision To Have Broad Impact – WSJ.com – If New Trial Is Granted, Copyright Violations May Be Harder to Prove, By SARAH MCBRIDE, August 15, 2008; Page B4 “A coming federal-court decision holds consequences for the Recording Industry Association of America and the thousands of people it is suing over shared music files. “Last year, a jury in federal district court in Duluth, Minn., found Jammie Thomas liable for copyright infringement based on songs the RIAA said it found in her computer. Ms. Thomas was told to pay up, to the tune of $222,000. “But the judge in the case, Michael Davis, says his instructions to the jury might have been wrong.”

Switched On: Rethinking the living room PC – Engadget — Even as Microsoft continues to support broadcasting standards around the world to bolster Media Center’s support for broadcast television, the future of noisy, black 17-inch-wide boxes sharing a cramped cabinet with your stereo receiver remains in jeopardy. Indeed, the future of the living room PC may be sitting in your lap. When Microsoft announced the Media Center edition of Windows XP, it was in some ways the desktop counterpart to the Tablet PC mutation. Whereas the Tablet PC was envisioned as a new form factor for notebooks, Media Center held the promise of transforming the desktop into its own new form factor. Indeed, in one of Bil Gates’s final CES keynotes promoting innovative PC designs, he didn’t mention desktops…

Mike Swanson’s Blog : Windows Presentation Foundation Tools and Controls (182 people have tagged this one) – “Instead of writing individual blog posts for each WPF tool or control that I become aware of, I thought I’d create a single page that I can keep up-to-date. Over time, I hope that this becomes a useful reference for WPF developers and designers. This page is not intended to link to all WPF applications; I will only include software that can be used to help build applications for the Windows Presentation Foundation. These lists are in no particular order. If you’re aware of a tool or control that I don’t have listed here, please contact me via e-mail and send a one- or two-sentence description along with a link.”

Work-Life Balance: How to Get a Life and Do Your Job – BusinessWeek readers make it seem possible. Here’s how some have succeeded in a balancing act Edited by Michelle Conlin, August 14, 2008, 5:00PM EST “There is a species of knowledge worker that seems transcendentally competent when it comes to finessing work-life balance. These are the people of the tidy desks and tidy homes. The work-life super class. They don’t skulk in late like the rest of us. They don’t wear rumpled clothes, miss deadlines, or weaken before the vending machine. Are these people for real? Is work-life balance achievable? We asked our readers. Some responders groaned that, owing to a hypercompetitive workplace and the race for status, the answer was no. But more disagreed, having found ways to make their lives less chaotic when it comes to juggling what often feels like two full-time jobs. Sanity actually exists, they say. Hallelujah!”

Digital TV: Rough on Rabbit Ears – What to expect when the analog signal goes dead on Feb. 17—and how to get ready by Stephen H. Wildstrom, August 13, 2008, 5:45PM EST “You’ve probably heard that over-the-air television as the U.S. has known it for the last 60 years is going to die next Feb. 17. The industry has been running portentous ads to let everyone know that the complete transition to digital is at hand. But it still hasn’t informed people of just what it means and what they must do to prepare. The great majority of American households get their signals via cable or satellite. New or old, their televisions will work fine after Feb. 17. I suspect, however, that many houses are like mine. Though cable is my primary source of TV service, I have a couple of old sets—one to fend off boredom while using an elliptical training machine, the other a tiny black-and-white set in the kitchen…”

3M’s Seven Pillars of Innovation — MAY 10, 2006 By Michael Arndt — It may be 104 years old, but the company churns out cutting-edge products like a brash new startup. Here are the secrets of its success. “So how does an old company stay so inventive? Larry Wendling, vice-president of 3M’s corporate research labs at its St. Paul (Minn.) campus, thinks he knows. In fact, Wendling, an engineer who joined 3M right out of graduate school in 1977, has boiled it down to a seven-point list. You might call it “The Seven Habits of Highly Innovative Corporations.”

Where Customers Go to Praise (or Bash) You – There are a dozen or so Web sites that review local businesses across the country. Take a look, and read what people say behind your back by Ricky McRoskey August 15, 2008, 11:38AM EST “In a 2007 study of over 2,000 Internet users by online analytical firm comScore (SCOR), 24% of respondents said they looked at an online review before making an offline service purchase in the three months prior to being surveyed. The study showed that local review sites are attracting new visitors at a rate four times as high as the rate at which overall Internet use is growing. It also found that more than three-quarters of respondents call online reviews “influential” in their purchase decision process.”

Are You Being a Jerk? Again? (BusinessWeek) – If you are, it may be because you’re following a bad leader By Robert I. Sutton, Aug 14, 2008 A salient theme of my book, The No Asshole Rule, is that although some people act badly wherever they go, all of us are capable of turning into demeaning creeps under the wrong conditions. That is why I urge people (and try to remind myself) to avoid situations that turn them into jerks.

India: R&D Stronghold (BusinessWeek) – With giants like Cisco and GE driving demand and staffed more by skilled expats, India’s offshore R&D centers are booming, despite spiraling wages by Pete Engardio

BetaNews | Latest AOL acquisition could pair SocialThing with AIM — By Scott M. Fulton, III, BetaNews August 15, 2008, 12:36 PM In a move which could end up meaning either everything or nothing, the developers of a “lifestreaming” application have agreed to be acquired by a company whose track record with acquisitions hasn’t always been pretty.

BetaNews | Internet firms admit to tracking users’ behavior for advertising — By Ed Oswald, BetaNews August 12, 2008, 5:41 PM Responses to a congressional inquiry into targeted online advertising indicate that some companies were indeed tracking their users without first asking their consent. In letters to the House Energy and Commerce Committee released Monday, several companies admitted to the practice. Altogether, some 33 companies were queried last August 1 about their position and actions surrounding targeted advertising.

BetaNews | Google ‘feels your pain’ after the latest Gmail outage — By Tim Conneally, BetaNews August 12, 2008, 11:50 AM Yesterday, many Gmail users found themselves unable to access their mailboxes, as Gmail returned a “Temporary Error (502).” Google later posted an apology in the official Gmail Blog that gave a clue as to how big the outage was. “We don’t usually post about problems like this in our blog, but we wanted to make an exception in this case since so many people were impacted,” Gmail Product Manager Todd Jackson posted. About 20 million users visit Gmail daily, and there are more than 100 million accounts in total.

BetaNews | Cablevision DVR ruling bumps Internet Radio decision to September — By Scott M. Fulton, III, BetaNews August 11, 2008, 1:33 PM Last week, an appeals court determined that Cablevision wasn’t liable for copyright infringement if their customers chose they programs it recorded. Could that ruling present a new loophole for Internet streaming radio?

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My Labour Day Best Buy and Apple Store Customer Experiences

(Note 030609: A thanks to Rob Pegoraro’s Tweet today. You should also read my follow up to this post, “Best Buy Revisited: Buying a PC at retail isn’t as bad as I first found”. In this economy retail needs to shine. See more in my Apple Store experience post: http://tinyurl.com/c28vuf.)

I twittered over the weekend about my retail experiences at two different stores, a local Best Buy (aka a big box electronics store) and our local Apple Store.  I was prompted to visit after I read Matt Richtel’s article in the Times, in which Geek Squad management said that their “agents have one thing over Apple and Microsoft engineers. We spend most of the day talking to people.”

Do they really have something “over” Apple and Microsoft?  Casting aside all my preconceptions of such stores, I decided to check this out.

First stop: Best Buy…

I drove over to my local Best Buy, which for full disclosure I must admit is often a regular stop on my weekly agenda.  I don’t go there necessarily for advice, as I find myself more often than not consulting on-line reviews and feedback when considering a new purchase.  I do go there for staples and items that may require a return (increasingly it’s gifts).  I go there with my kids to check out the latest electronics, cameras and video games (‘though Game Stop is usually what our kids identify with most these days).  On that late Friday after work, I twittered that I found the store quite full, with many folks stacked up in the computer department late in the day. 

I first noticed that the computer department had several long displays, each with six to seven computers lined up for inspection.  On average, more people were looking at laptops slash notebooks than desktop PCs.  (Not surprising as analysts such as IDC have noted that notebook sales are rising as desktop sales decline, with almost 2/3 of all notebooks sold to consumers.)

Geek Squad Customer ServiceWithin a few minutes, I ended up like many others there: a frustrated shopper at a big box store.  As I found my way back to the computer area, I glanced over at the combination Geek Squad slash customer service desk and didn’t see a single Geek behind the desk.

I saw only only one sales person for a dozen customers in the department.

About twenty minutes into my visit, mulling about the laptops, netbooks and peripherals near the central sales counter, I was still waiting. I noticed two other salespeople finally walking by, but they were intent on finding keys to the store room to unlock an Asus netbook for a customer: I overheard that he’d been waiting for “a <expletive deleted> half an hour” with his friend.  I did spot another sales rep in a blue shirt talking to the on-site Clearwire rep about PCs. Well, they were actually talking about the performance of gaming sites on the Clearwire wireless service: I could hear them quite clearly.

Apple Stand at Best BuyLooking left of the generally Windows computers, I saw that there were no sales people in the Apple in-store display, and only one, lone customer looking at Macs.  For the duration of my visit, I saw perhaps two customers in the Apple area.  

And all the while, I still didn’t see a single white-shirt, black-trouser Geek Squad staff anywhere in eyeshot.

Meanwhile, while finally seeing a rep appear behind the computer terminal looking up a spec or something for a customer, another customer behind me asks “is this the line to get some help?” 

I looked around and saw five people queued up behind me, and just as many around the notebooks fiddling with keys and admiring screens. Time in the store so far according to my tweet: 35 minutes.

Finally, after joking with the gentleman behind me in line about getting some assistance before the store closed (his joke, not mine) a sales rep and asks “Can I help you?”

Oh, yes, says me. “I’m looking to purchase a new notebook and I have a few questions about a couple of the models on the floor.”

“Oh, sorry, I’m from Clearwire wireless here tonite. One of the other guys can help you with that.”

With that, he walks away and motions to the blue shirt hastily tapping on the keyboard: he looks up from his computer terminal, apparently delivering his other customer into the hands of the Clearwire wireless rep notebook and strides over to see me.

Finally, a sales guy. I typed “this should be interesting…” on to Tiny Twitter about 40 minutes now into my visit.

Over the course of the next ten minutes or so, the rep answered most of my questions as we compared a few of different models with similar specs and features: a couple of Dell notebooks, a Toshiba and two HPs.  Coming into the store, I had all but decided on a particular Dell model that was on sale, but had questions on the design and features of the closest comparable HP and Toshiba (as we have all three brands represented at home, in addition to Apple, Gateway and my custom-built Shuttle).  The rep was able to answer most of my questions but had to refer to the specs printed on the note cards in front of each of the models for a few items… understandable as there were nearly two dozen (or more) models on the floor. 

As I finally decided on the model to purchase, I expected that the rep was preparing to kick into the standard shtick on extended warranties… but no: he surprised me with the first thing out of his mouth:

“The models you’ve looked at really don’t have any anti-virus or security software on them, they’re really pretty empty.  For $129, we will add complete anti-virus and security software, and install it for you.  We’ll also clean out and remove all the junk on the computer and fix the registry.”

Huh?  What’s that?  Clean out the junk?  Fix the registry?  These were new computers.  What is in need of fixing?  I made a note of what he said in my notebook that I had tucked under my arm, to be sure I captured it in the entirety.  I wrote this down among the notes and specs I had brought with me on the various computers on my short list, compiled from various web sites.  The rep continued:

“You see, the computer comes with a bunch of junk and software that just clogs up the machine, and really slows them down. And the computers only come with some limited time offers for security protection. So the Geek Squad has a deal where we take of all that for you, and it doesn’t take very long.”

“Really?” I asked, scribbling his words into my notebook.  “Well, I don’t think that I need the security software, as I already have packages at home for AV and security.”

“Oh.  Well, we also offer ‘crapware removal’ and optimization of the registry from the Geek Squad for just $30. They’re pretty fast and can take care of it while you wait. 

<pause>

“I think that I even have a couple of units of the computer you’re purchasing already cleaned if you’re interested.”   

“Uh, I don’t think so,” I said.  I was concerned about the ‘crapware removal’ and optimization of the registry offered by the Geek Squad.  The fact that the sales rep even offered me a preconfigured and “pre-cleaned” units already in stock was an interesting offer.  As I said, I declined: being a self-acknowledged geek, I’m not thrilled with the idea that a tech had already opened the computer packaging and monkeyed about with the contents of the drive and the registry.  Mind you, $30 is less than the $50 fee Sony proposed for their “Fresh Start” programme.  As Ken Fisher of Ars wrote back in March…

“We learned at 2007’s International CES, straight from Michael Dell himself, that “crapware” generates significant revenue for the PC industry, accounting for some $60 of revenue per machine at Dell. In an industry with razor-thin margins, it’s not hard to see why crapware is popular with OEMs like Dell and Sony.”

As such, I wonder if Dell is thrilled with Best Buy’s action, or perhaps other OEMs: I noticed in the locked cabinets bordering the computer area that units from all manufacturers — Sony, HP, Gateway — on the floor had been similarly “de-Geeked” of OEM installed software, their registries mucked with, awaiting purchase.  Given reviews I’ve seen in many of the popular trade magazines on the ever increasing amount of “bloatware” and “trialware” I can imagine that some customers take advantage of the service.  To prove this hypothesis, I found that upon a follow up visit to Best Buy a couple of days later, all of the units of the make and model I purchased that had been “pre-Geeked” had been sold.

“OK, how about an extended warranty… we have a…”

I quickly (but nicely) cut him off, explaining that I was fine with the standard one year warranty from the manufacturer, happy in the knowledge that my credit card company will double the warranty to two years for free.

After a little over an hour (one hour and 13 minutes, to be exact), I’m in the car with my new notebook, still sealed in the carton and imaginably laden with all the software the OEM had intended, and the limited security software the sales rep had warned me about.

Let me reiterate that: I spent over an hour to get maybe five to ten minutes of time with someone who knew what they were talking about, resulting in a sale. 

As I left the store, I looked over at the Geek Squad area and saw a line of two or three people waiting to speak with the lone Geek manning the station.  I also noted three similarly clothed Geeks at the entrance to the back service area, talking and laughing with a couple of blue shirted Best Buy floor manager types. 

Perhaps that’s what the Geeks mean when they say that they “spend most of the day talking to people.”  They’re referring to the deep discussions they have with other staff behind the counter.

On to Apple…

Now, on to run an errand at the mall with my son, Max, in an effort to trade in some old video games for new ones… and a stop at the Apple Store.  I’ve posted items about a visit last year to my local Apple Store and a brief post here.

As his family is all Apple Macintosh (my brother-in-law is a creative type VP at a design firm), we recently purchased a new black MacBook for our nephew.  I was interested in comparing the differences between the model we selected and the current crop of Apples (or would that be ‘harvest’?).  Max at the Apple Store

In addition, our Zune-toting son, Max, still craves the ultra slim and tiny iPod Nano, and enjoys the iPhone (tho’ far too young for a mobile): techno lust knows no age boundaries.

At the Apple Store, we find a good ratio of salespeople to customers, I count 8 – no 9 – people on the floor, with one busy guy at the Genius Bar. I was greeted by a couple of people and one came over to me and asked if I had any questions.

Apple Store employee Edgar answered all of my questions on the differences between the white and the black MacBooks, and even steered me to a less expensive model than I had originally considered. He outlined that the savings I found could be better spent on more memory given that our nephew was into animation and film making in high school.  During the discussion he seemed genuinely interested in my questions, offered good, thoughtful answers, and wasn’t there for the hard sell.

In all, we spent just a little more than 20 minutes in the store, with at least (if not more) half of that time spent among the tables of white plastic as Max oogled over the iPhones and iPod nanos. He obviously enjoyed that no one shoo’ed him away from playing with the hardware, pawing at the touch screens and bounding from one table to the next, happily asking questions and getting answers. Similarly, I saw a large number of parents in the Apple Store in tow with kids who happily played with the Macs and music players, all with the assistance of a helpful rep. No pressure, no push and even though the store was full, no wait.

I did see a few people behind the counter at the back, ringing up sales and handing out bags of merchandise, another lone Genius at the Bar doling out advice to a growing line of people in the store (many with hardware in hand). There didn’t seem to be much time for chit chat amongst the staff: they all appeared to be engaged, answering customer questions.

I believe that the customer experience is well summed up in an article from the Times last year, “Inside Apple Stores, a Certain Aura Enchants the Faithful” by Katie Hafner

“Whenever we ask consumers to cite a great retail experience, the Apple store is the first store they mention,” said Jane Buckingham, president of the Intelligence Group, a market research firm in Los Angeles. “Basically, everything about it works. The people who work there are cool and knowledgeable. They have the answers you want, and can sell you what you need. Customers appreciate that. Even the fact that they’ll e-mail you a receipt makes you feel like you’’re in a store just a little bit further ahead of everyone else.”

There are a few ‘it’ retailers for various things, retailers that I will visit even if it entails a long drive out of my way, but not too many choices for computers these days. (As noted, ComputerWare set the bar for many computer retailers in Silicon Valley, as did Kepler’s for books).  As I’ve noted on this blog previously, I’ve used and owned many different computers over my career, for the most part dominated by Macs and PCs since the mid 1980’s, including several NeXT Cubes and slabs (and one poor attempt at setting up and using a Linux system).  The best customer experiences I recall have been in Macintosh hardware and software stores.  It’s no wonder that (as Fortune noted) Apple Store sales per square foot in New York are more than four times Best Buy.

[Update 090809: Full disclosure: As of today, we have several different brands of Windows computers in our home, including Dell, HP, Samsung, Sony, Toshiba, recently retired Gateway and Shuttle PCs, and a newly installed, home built moneaul media centre. Being an equal opportunity computer user, I also have a couple of Apple Macintosh PCs, given I have been using the brand since the first Mac 128K, and before that with the Apple II (and before that too numerous to mention). Somewhere in storage is my original C64! At work, I use a variety of PCs, my main models being from Asus, Dell and Toshiba (not to mention different smartphones). One day soon I’ll write a post describing what we use the various PCs for; until then, thank heaven for mesh computing and my Windows Home Server to manage it all!]

Is there a retail store with the service of ComputerWare today for personal computers, one that isn’t marked by a side view of a popular Washington state fruit?  I’m not sure.

Tags: Apple, Microsoft, Vista, Windows, Best Buy, retail, whack, Customer Service.

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[edited 090308: fixed link in first paragraph]

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Talk to Mark Russinovich via the Springboard Series on September 24th

Mark RussinovichI just ran into Mark Russinovich (of Sysinternals fame) in the hallway and was reminded that on September 24th, he will host a virtual roundtable for IT pros worldwide to explore as I’m told “top of mind performance issues, common misconfigurations, and tips on how to fix them. From boot times and applets to disk performance and battery life, this is chance for IT pros to find out how to optimize Windows Vista and what they can do to improve overall system performance.”

Tell your friends to save the date and join Mark on September 24th at https://ms.istreamplanet.com/springboard.  As posted previously, Mark has hosted these live Springboard Series virtual roundtables discussing issues such as Windows Vista security .

As part of the “virtual” experience, you may submit questions about performance and optimization to Mark and the rest of the panel live during the event, or submit questions in advance to vrtable@microsoft.com.

Also of note: Mark’s Blog covering topics such as Windows troubleshooting, technologies and security.

springboard


Save the date! Wednesday, September 24, 2008 9:00am Pacific Standard Time.  To learn more, visit the Springboard Series site.


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My baker’s dozen of recent, interesting MSDN blogs posts (082208)

Late on a Friday, the kids are finally in bed and I just burned through the rest of my mail and feeds from MSDN blogs… so here are a few posts I found of interest and recommend…


As Ian mentioned here, a “Huge congratulations to some of my colleagues who have just won recognition from the Computer Weekly Blog Awards.”



  • Steve Clayton’s “Geek in Disguise” blog won the “Company Blogs” category
  • Jason Langridge’s “Mr Mobile” blog won the “Wireless and Mobile Blogs” category
  • Mike Taulty’s “Bits and Bytes” blog won the “Programming and Technical Blogs” category
  • Ray Fleming’s “UK Schools” blog won the “Public Sector Blogs” category

Super effort!

OneNote Videos on TeacherTube (Thoughts and Information from Alfred Thompson)Mike Tholfsen, the OneNote Ninja, found some time to record and upload a bunch of videos about OneNote to Teacher Tube. The video he did on the OneNote 2007 Toolkit for Teachers is included in the collection. Mike is promising a bunch more that are specifically targeted at education users including teachers and students.

Free Download To Help You and Your Customers Save Energy and Carbon Emissions (Reaching Out to Microsoft Partners in Australia) — “I installed the Edison PC Power Management application today. It’s a great piece of software we are officially endorsing and it provides a consumer-friendly interface to help the users decide how much power saving they want to do – but it also tells you in environmental language…


Terry Zink’s Anti-spam Blog : Strengths and weaknessesTerry says that “From time to time, I like to reflect upon my own personal strengths and weaknesses. I may be a spam fighter, but I’m also a professional working within Microsoft and I want grow my entire asset base of skills, not just in spam analysis. You know how on interview coaching, they say to you “If you’re ever asked one of your weaknesses, give one of your strengths that if overdone, could be a weakness”? For example, you could say “Sometimes I work too hard” which is overdoing dedication to the job. It’s kind of a way of weaseling out of the question.”


Free Download To Help You and Your Customers Save Energy and Carbon Emissions (Reaching Out to Microsoft Partners in Australia) — “I installed the Edison PC Power Management application today. It’s a great piece of software we are officially endorsing and it provides a consumer-friendly interface to help the users decide how much power saving they want to do – but it also tells you in environmental language…”


Thomas Cheah – the Speaker Idol winner (MSDN Malaysia blog) — “The experience in Speaker Idol competition at TechEd SEA 2008 was great. It reminds me of those debating competitions that I participated when I was in high school. Presentation skills are something that will go a long way in your career. Most people have no problems giving presentation, but not many can see how well they are presenting. Speaker Idol is a good testing ground for this. With the 10 minutes time limit, it requires you to focus on giving the most captivate presentation that is within the attention spans of most audiences. Most people tend to be long winded and afraid to miss out every single detail in the presentation. This risks losing the audience attention before the core message is presented.”


Adrian Ford on XPS et cetera : Automatically Opening XPS files from MXDW — MXDW – the Microsoft XPS Document Writer – includes the ability to open XPS files that are created. To enable this, you’ll need to dig into the preferences dialog where you’ll find the following on the XPS Documents tab…”


//steve clayton: geek in disguise : The Fall of Google, the Rebirth of Microsoft and the Changing Face of Apple and Linux — Steve says that “I usually try to re-title my posts from the originator but on this occasion I felt the title of a recent post had to stay. “There is a whole load of commentary in Rob’s post that is of course music to my ears, and on Apple in particular he was joined this week by a hard hitting post from Michael Arrington. What really caught my eye in Rob’s post was this part where he talks about Microsoft Equipt…”


MIS Laboratory – Teaching Resources for Information Systems Faculty : Microphone on Facebook: Converse with Microsoft — Randy says that “The Microsoft educational community has launched a new application on Facebook called “Microphone”. Microphone is a Facebook application (http://apps.facebook.com/microphone) that links the Facebook community directly with experts and enthusiasts from Microsoft Corporation. Since it is a Facebook application, members of Microphone will be kept current on all things Microsoft relating to new products, training and workshops, conferences, technology careers, research, and the Digital Lifestyle.”


Architects Rule! : Herows will always ruin your it organization — Philippe says that “Working in an IT organization can be challenging. There are exhausting late night emergencies and deadlines, unpredictable technical complexities as well as executive management commonly suffering from extreme ADD. “As this leads to countless hours away from family, friends and your own precious solitude, you find those few who stand out willing to sacrifice everything to accomplish success.”


RFID Momentum (Microsoft Manufacturing & Resources Blog) — July 29, 2008 4:12 PM “I asked Greg Walker, a Supply Chain Specialist on our US Manufacturing team to guest blog with me on this topic. RFID Momentum is building and we wanted to jump in and share some perspectives from Microsoft.”


The Web and Microsoft : Photosynth really can be practical — 22 August 08 04:14 PM (klevereblog) “When something like Photosynth is released you begin to wonder what are the practical use cases. I found this “synth” on the site today that really shows the power of Photosynth. It essentially is photo tour of the Art Gallery of South Wales. Not only do you get a 360 view of the room, you also are able to zoom in closely and see the artwork on the walls. There are several similar situations where this could be used. Real Agents would love something like this. I think the real power in something like Photosynth would be potential for social scenarios. I know there has been talk before where individuals would be able to combine their pictures into a single “synth”.


imageAnd last but far from least: the award-winning Jason Langridge posted this in reference to something he “Spotted this over on Steve’s Blog and couldn’t help by repost it.   Our Office Labs team has released a prototype tool that helps you manage email overload. This concept test provides a “do not disturb” button that temporarily pauses new email arrival, and prioritizes email with a 0-3 star rating system. You can get more details here…”

OK, one more from TechNet:

Dave posted a video of his chat with Brad Anderson on Virtualization and X-Plat Support: “A few weeks back, I had a chance to sit down with Brad Anderson, GM of Microsoft’s Management and Services Division (the folks who build System Center). We talked for a handful of minutes about virtualization, Ops Manager x-plat extensions, and some strategic developments and perspectives on what’s coming in the near future. Money quote:


“I think it’s kind of ironic that our major competitor in the area of virtualization is not heterogeneous … and Microsoft is.”


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Your questions: ‘If we installed the December 2007 Microsoft daylight saving time updates, are we covered for the changes this Fall?’

Recently, I received a question similar to one I answered last year on daylight saving time and time zone updates to Windows:


“We updated our systems earlier this year for daylight saving time [the rules for the US and Canada].  Is there anything we need to do?  Should we also update our systems with the last DST update? [referring to the August 2008 cumulative update]


Generally, the answer is yes.  As I noted earlier here, it depends.

See this blog post for a top-level look at the latest DST and TZ updates for Windows.  We also tell our customers that for some companies that don’t have a presence in an affected time zone, no DST updates may be required. However, Microsoft strongly recommends that customers apply the time zone updates for all affected products. There are a couple of reasons for this:



  • First, customers may have users who travel to an affected time zone, and as such, their applications could be affected by not having the current time zone updates installed on their client machines.



  • Second, applying the current DST updates to all machines and applications keeps their environment up-to-date and consistent with worldwide changes. This could be important when communicating with another end user or company in an affected time zone, or where different IT environments come together and coexist.


Overall, Microsoft strongly recommends DST patch installation on all affected systems, devices and applications to ensure consistency with the world’s current time zone information.  Customers should review the updates available and posted at http://support.microsoft.com/gp/dst_prodlist for the latest and updated information of Microsoft products affected by daylight saving time, as well as the main DST and TZ page at http://www.microsoft.com/dst2007.

Customers who need the latest updates for the recently-added and revised countries (including new time zone rules for Argentina, Morocco and Pakistan), should get the latest update.  Consumers may update their PCs by visiting Microsoft Update at http://www.update.microsoft.com/. Also, network managers and sysadmins should be able to get the latest Windows OS update as published this month (August 2008, KB 951072) as an “Update Rollup” via WSUS. See this past post illustrating the availability of the update from 2007. 

Technically, there are scenarios where updates and patches are not required, but Microsoft strongly recommends DST patch installation on all affected systems, devices and applications to ensure consistency with the world’s current time zone information.

Microsoft’s product update schedule:  As I originally posted here, most Windows applications (and some services) reference the underlying OS for DST and time zone information, but some do not.  Microsoft Windows has established an annual update schedule (as outlined here); as noted in a prior post, many of our product teams are also following a similar annual product update cadence, with provisions for semi-annual as needed.  For each, the window closes for additional updates a few months (generally four to six) prior to the release date.  The regular Windows release provide a regular schedule for other product groups to follow.

Following the Windows regular cadence for publishing newly legislated DST rules and time zone updates, our “Cumulative DST and Time Zone Updates” will be released in November/ December (to the Download Centre and via Windows Update respectively) for the coming calendar year; when needed, we will also provide a semi-annual update in the July/August timeframe.  The group will also publish the new or modified TZI keys in an update to Microsoft KB article 914387 for IT professionals and sysadmins who may need that information.  We hope that this will provide a more predictable way for our customers to anticipate and plan for our scheduled product updates as they are published.

Implementing changes:  A note on making changes to daylight saving time and time zones: as officials consider changes to DST and time zone rules in their regions, in order to achieve more seamless transitions it is recommended that…  


  1. official confirmations of planned changes to DST and time zones, and

  2. ample advance communications and notice of the change be provided, along with concentrated efforts on promoting the change.  

Although such changes may be seen as a minor, local inconvenience (and not just for our customers in the impacted region but for enterprises around the world regardless of the systems in place), it is advised that long lead times be provided to implement these changes.  Ample advance notice and concentrated efforts on promoting any change should be provided to the people and businesses impacted.  In general, less than six months until such a change may not be enough time to get consumers, businesses and service providers alerted to the change.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST. 3,410,000; 2,490,000 (up from 900K a year ago); 1,472,886


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