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Quick post on a compendium of Microsoft blogs and what else I’ve read recently

A quick post over lunch as I cover some of what has been on my reading list, including a List of Official Microsoft Team and Microsoft Blogs: “The directory below contains a listing of the official Microsoft Team Blogs and essential web feeds organised by category. There are currently 148 blogs listed in the directory below. On BlogMS a summary will be published weekly (each Monday) and monthly providing you a single article with a listing of all the latest announcements. You can then browse through this article saving you valuable time and effort. When you identify articles of interest you will be able to click on the article link, and it will take you directly to the blog.”

For my seven year old Guitar Hero rocker, this post on how a Guitar Hero DS hack lets you shred on a full-size guitar – Engadget — Like many others, Eric Ruckman found that the DS controller add-on for Guitar Hero: On Tour left a bit to be desired but, unlike most folks, he didn’t just go back to playing on his console of choice — he actually went all out and pieced together a full-size rig out of a PS2 Guitar Hero controller. As you can see above, that includes a special housing for the DS itself (it’s still used for strumming), and even a built-in FM transmitter with its own screen, which lets him pump the audio through his home sound system. Still not impressed? Head on past the break to see it in action.

Are “instant on” notebooks the future? | Hardware 2.0 | ZDNet.com — Dell has previewed a new instant on technology that allows users to carry out basic tasks on their notebooks without having to boot up into Windows. Is this the future for notebooks?

MediaPost Publications – Kodak Goes Live At Olympics – 08/18/2008 — See http://PluggedIn.Kodak.com and http://1000words.kodak.com/ WOMMA reports that “In an online effort to bring the Beijing games closer to fans, this Olympic sponsor is looking for the humanized “Kodak moments” at the games, instead of just focusing on medals and wins. Kodak’s on-site blogger and photographer Jenny Cisney is doing her blogger duties with the help of only a digital camera (Kodak, of course) and a PC laptop, offering an in-the-trenches look at how easy it is to blog these classic moments. Kodak has no plans to use the images Jenny posts in their advertising and marketing, but does drive traffic to its online store via the blog, and is selecting one “Kodak Image of the Day” to be broadcast via a variety of media.”

HealthBlog : Microsoft Research: How we watch the computer, how it watches us — “At least once each year I trek on over to visit my colleagues at Microsoft Research. It’s actually not much of a trek. The group’s headquarters are really just a few blocks from my own office on the Microsoft campus. I was especially looking forward to this year’s visit since I hadn’t yet had an opportunity to see MSR’s new building. The group moved into sparkling new facilities back in November. The building hosts a four-story atrium with dazzling open spaces, state of the art conference rooms, and a soothing Northwest decor. It’s the perfect place to think and collaborate.”

Google Privacy Practices Worse Than ISP Snooping, AT&T Charges (Georgeo Pulikkathara’s Blog) — Georgeo writes “Still think security and privacy are no big deal for developers to worry about? Well then take a look at what AT&T testified to in front of the United States Congress early last week. AT&T write below… “And if Google does combine its third-party cookie information, with user’s search histories, with Gmail summaries, and with Google Analytics data, among other data sources, they would be a proper domestic intelligence agency.”

One Louder : I know where they hide the good stuff — Good stuff #1: Smoked Sea Salt: Heather “bought this at the PCC (for you locals), though the company has a website. I have a little bit of a salt fixation. I keep a tray of assorted salts on the counter and this is the one I reach for the most. It is exactly what you think it is, only it’s better. Last night, I made beer butt chicken with it. My favorite use is on whole wheat past with pesto, chicken and roasted tomatoes.The granules are small but they add a little crunch to whatever you put them on. The best part is that aside from salt, they taste of smoked-ness; not that nasty fake smoke flavor.”

VolkerW’s WebLog : Favorite Posts of Week 33 — Volker’s collection of favorite blog posts from last week in no particular order. 1. Technical Books for Multi-Core Software Developers on the Intel (r) Software Network. A great collection of books on multithreaded application development and parallel programming. 2. Nuts and Bolts of Multithreaded Programming. 3. Top 10 Usability Highs Of Mac OS on Smashing Magazine. Juul Coolen 4. What is Cloud Computing, Anyway? by Irving Wladawsky-Berger on his personal blog. 5. How to Survive the Multicore Software Revolution (or at Least Survive the Hype). A free eBook from Cilk Arts.

Martin Woodward: Creating a TFS 2008 with SP1 Slipstreamed ISO image — By Martin Woodward on August 12, 2008 2:06 PM — Now that TFS 2008 SP1 is here, time to create a version of the TFS installer media that just contains the bits with SP1 applied. This is essential for installations targeting SQL Server 2008, but also makes the installation process onto Windows Server 2008 much easier and any installation faster (otherwise you have to install TFS 2008, then apply the service pack). Note that this is only required for new TFS installations – if you already have TFS installed then you are best of simply running the excellent service pack installer and it will do the business. Hopefully in a few weeks Microsoft will make a TFS 2008 with SP1 ISO image available, but in the meantime I thought I would write up the process of creating your own as I did mine.

US ISV Developer Evangelism Team : Big Picture of the Cloud Platform Described – Consultant David Chappell has released a Microsoft-sponsored paper that provides a glimpse into the view for enterprises in the cloud platforms. The paper describes what the cloud platform is saying, “this kind of platform lets developers write applications that run in the cloud, or use services provided from the cloud, or both.” It provides the context for Microsoft Software Plus Sevices (S+S) by explaining the rationale for what an operating system provides: a foundation, infrastructure services, and application services. And how a cloud platform applications compare with on-premises applications. He explains how the two application types work in concert with each other.

Ali Mazaheri : SharePoint 2007 Customer Evidence Update – Here is a great video on how TVGuide is leveraging MOSS 2007 enterprise features for its Online Video Guide (One of the MOSS projects that truly yours was involved along with a team of great folks here in U.S and India!): Media Company’s Fast, Relevant Internet Video Search Drives Business TV Guide took advantage of the growing interest in online video content by creating a new service for end-users to search primarily professionally produced video content through a video guide at www.video.tvguide.com. It chose Enterprise Search, an integrated part of Microsoft® Office SharePoint® Server 2007 that delivers fast, accurate results and a pleasant browsing experience to drive customer loyalty…

Featured Windows Download: Anti-Malware Toolkit Builds a Quick Computer Cleaning Toolbox (12 people tagged this as interesting) — Windows only: Free application Anti-Malware Tookit automatically downloads popular anti-malware applications to your computer. In essence the application is a specialized downloader that retrieves the latest and greatest releases of popular anti-malware apps like CCleaner, Spybot S&D, and Hijack This. You can selectively choose which apps you want downloaded and which you don’t, so you can stick to the tried-and-true options and avoid the ones you’re not sure of—perfect for when you’ve left your PC rescue kit at home and are working tech support for the family.

Torvalds: Fed up with the ‘security circus’ – Network World — Creator of the Linux kernel explains why he finds security people to be so anathema, By Ellen Messmer , Network World , 08/14/2008 “Linus Torvalds, creator of the Linux kernel, says he’s fed up with what he sees as a “security circus” surrounding software vulnerabilities and how they’re hyped by security people. “Torvalds explained his position in an e-mail exchange with Network World this week. He also expanded on critical comments he made last month that caused a stir in the IT industry.”

Music File-Sharing Decision To Have Broad Impact – WSJ.com – If New Trial Is Granted, Copyright Violations May Be Harder to Prove, By SARAH MCBRIDE, August 15, 2008; Page B4 “A coming federal-court decision holds consequences for the Recording Industry Association of America and the thousands of people it is suing over shared music files. “Last year, a jury in federal district court in Duluth, Minn., found Jammie Thomas liable for copyright infringement based on songs the RIAA said it found in her computer. Ms. Thomas was told to pay up, to the tune of $222,000. “But the judge in the case, Michael Davis, says his instructions to the jury might have been wrong.”

Switched On: Rethinking the living room PC – Engadget — Even as Microsoft continues to support broadcasting standards around the world to bolster Media Center’s support for broadcast television, the future of noisy, black 17-inch-wide boxes sharing a cramped cabinet with your stereo receiver remains in jeopardy. Indeed, the future of the living room PC may be sitting in your lap. When Microsoft announced the Media Center edition of Windows XP, it was in some ways the desktop counterpart to the Tablet PC mutation. Whereas the Tablet PC was envisioned as a new form factor for notebooks, Media Center held the promise of transforming the desktop into its own new form factor. Indeed, in one of Bil Gates’s final CES keynotes promoting innovative PC designs, he didn’t mention desktops…

Mike Swanson’s Blog : Windows Presentation Foundation Tools and Controls (182 people have tagged this one) – “Instead of writing individual blog posts for each WPF tool or control that I become aware of, I thought I’d create a single page that I can keep up-to-date. Over time, I hope that this becomes a useful reference for WPF developers and designers. This page is not intended to link to all WPF applications; I will only include software that can be used to help build applications for the Windows Presentation Foundation. These lists are in no particular order. If you’re aware of a tool or control that I don’t have listed here, please contact me via e-mail and send a one- or two-sentence description along with a link.”

Work-Life Balance: How to Get a Life and Do Your Job – BusinessWeek readers make it seem possible. Here’s how some have succeeded in a balancing act Edited by Michelle Conlin, August 14, 2008, 5:00PM EST “There is a species of knowledge worker that seems transcendentally competent when it comes to finessing work-life balance. These are the people of the tidy desks and tidy homes. The work-life super class. They don’t skulk in late like the rest of us. They don’t wear rumpled clothes, miss deadlines, or weaken before the vending machine. Are these people for real? Is work-life balance achievable? We asked our readers. Some responders groaned that, owing to a hypercompetitive workplace and the race for status, the answer was no. But more disagreed, having found ways to make their lives less chaotic when it comes to juggling what often feels like two full-time jobs. Sanity actually exists, they say. Hallelujah!”

Digital TV: Rough on Rabbit Ears – What to expect when the analog signal goes dead on Feb. 17—and how to get ready by Stephen H. Wildstrom, August 13, 2008, 5:45PM EST “You’ve probably heard that over-the-air television as the U.S. has known it for the last 60 years is going to die next Feb. 17. The industry has been running portentous ads to let everyone know that the complete transition to digital is at hand. But it still hasn’t informed people of just what it means and what they must do to prepare. The great majority of American households get their signals via cable or satellite. New or old, their televisions will work fine after Feb. 17. I suspect, however, that many houses are like mine. Though cable is my primary source of TV service, I have a couple of old sets—one to fend off boredom while using an elliptical training machine, the other a tiny black-and-white set in the kitchen…”

3M’s Seven Pillars of Innovation — MAY 10, 2006 By Michael Arndt — It may be 104 years old, but the company churns out cutting-edge products like a brash new startup. Here are the secrets of its success. “So how does an old company stay so inventive? Larry Wendling, vice-president of 3M’s corporate research labs at its St. Paul (Minn.) campus, thinks he knows. In fact, Wendling, an engineer who joined 3M right out of graduate school in 1977, has boiled it down to a seven-point list. You might call it “The Seven Habits of Highly Innovative Corporations.”

Where Customers Go to Praise (or Bash) You – There are a dozen or so Web sites that review local businesses across the country. Take a look, and read what people say behind your back by Ricky McRoskey August 15, 2008, 11:38AM EST “In a 2007 study of over 2,000 Internet users by online analytical firm comScore (SCOR), 24% of respondents said they looked at an online review before making an offline service purchase in the three months prior to being surveyed. The study showed that local review sites are attracting new visitors at a rate four times as high as the rate at which overall Internet use is growing. It also found that more than three-quarters of respondents call online reviews “influential” in their purchase decision process.”

Are You Being a Jerk? Again? (BusinessWeek) – If you are, it may be because you’re following a bad leader By Robert I. Sutton, Aug 14, 2008 A salient theme of my book, The No Asshole Rule, is that although some people act badly wherever they go, all of us are capable of turning into demeaning creeps under the wrong conditions. That is why I urge people (and try to remind myself) to avoid situations that turn them into jerks.

India: R&D Stronghold (BusinessWeek) – With giants like Cisco and GE driving demand and staffed more by skilled expats, India’s offshore R&D centers are booming, despite spiraling wages by Pete Engardio

BetaNews | Latest AOL acquisition could pair SocialThing with AIM — By Scott M. Fulton, III, BetaNews August 15, 2008, 12:36 PM In a move which could end up meaning either everything or nothing, the developers of a “lifestreaming” application have agreed to be acquired by a company whose track record with acquisitions hasn’t always been pretty.

BetaNews | Internet firms admit to tracking users’ behavior for advertising — By Ed Oswald, BetaNews August 12, 2008, 5:41 PM Responses to a congressional inquiry into targeted online advertising indicate that some companies were indeed tracking their users without first asking their consent. In letters to the House Energy and Commerce Committee released Monday, several companies admitted to the practice. Altogether, some 33 companies were queried last August 1 about their position and actions surrounding targeted advertising.

BetaNews | Google ‘feels your pain’ after the latest Gmail outage — By Tim Conneally, BetaNews August 12, 2008, 11:50 AM Yesterday, many Gmail users found themselves unable to access their mailboxes, as Gmail returned a “Temporary Error (502).” Google later posted an apology in the official Gmail Blog that gave a clue as to how big the outage was. “We don’t usually post about problems like this in our blog, but we wanted to make an exception in this case since so many people were impacted,” Gmail Product Manager Todd Jackson posted. About 20 million users visit Gmail daily, and there are more than 100 million accounts in total.

BetaNews | Cablevision DVR ruling bumps Internet Radio decision to September — By Scott M. Fulton, III, BetaNews August 11, 2008, 1:33 PM Last week, an appeals court determined that Cablevision wasn’t liable for copyright infringement if their customers chose they programs it recorded. Could that ruling present a new loophole for Internet streaming radio?

Tags: articles, what I read, Microsoft, blogs (082108)

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My Labour Day Best Buy and Apple Store Customer Experiences

(Note 030609: A thanks to Rob Pegoraro’s Tweet today. You should also read my follow up to this post, “Best Buy Revisited: Buying a PC at retail isn’t as bad as I first found”. In this economy retail needs to shine. See more in my Apple Store experience post: http://tinyurl.com/c28vuf.)

I twittered over the weekend about my retail experiences at two different stores, a local Best Buy (aka a big box electronics store) and our local Apple Store.  I was prompted to visit after I read Matt Richtel’s article in the Times, in which Geek Squad management said that their “agents have one thing over Apple and Microsoft engineers. We spend most of the day talking to people.”

Do they really have something “over” Apple and Microsoft?  Casting aside all my preconceptions of such stores, I decided to check this out.

First stop: Best Buy…

I drove over to my local Best Buy, which for full disclosure I must admit is often a regular stop on my weekly agenda.  I don’t go there necessarily for advice, as I find myself more often than not consulting on-line reviews and feedback when considering a new purchase.  I do go there for staples and items that may require a return (increasingly it’s gifts).  I go there with my kids to check out the latest electronics, cameras and video games (‘though Game Stop is usually what our kids identify with most these days).  On that late Friday after work, I twittered that I found the store quite full, with many folks stacked up in the computer department late in the day. 

I first noticed that the computer department had several long displays, each with six to seven computers lined up for inspection.  On average, more people were looking at laptops slash notebooks than desktop PCs.  (Not surprising as analysts such as IDC have noted that notebook sales are rising as desktop sales decline, with almost 2/3 of all notebooks sold to consumers.)

Geek Squad Customer ServiceWithin a few minutes, I ended up like many others there: a frustrated shopper at a big box store.  As I found my way back to the computer area, I glanced over at the combination Geek Squad slash customer service desk and didn’t see a single Geek behind the desk.

I saw only only one sales person for a dozen customers in the department.

About twenty minutes into my visit, mulling about the laptops, netbooks and peripherals near the central sales counter, I was still waiting. I noticed two other salespeople finally walking by, but they were intent on finding keys to the store room to unlock an Asus netbook for a customer: I overheard that he’d been waiting for “a <expletive deleted> half an hour” with his friend.  I did spot another sales rep in a blue shirt talking to the on-site Clearwire rep about PCs. Well, they were actually talking about the performance of gaming sites on the Clearwire wireless service: I could hear them quite clearly.

Apple Stand at Best BuyLooking left of the generally Windows computers, I saw that there were no sales people in the Apple in-store display, and only one, lone customer looking at Macs.  For the duration of my visit, I saw perhaps two customers in the Apple area.  

And all the while, I still didn’t see a single white-shirt, black-trouser Geek Squad staff anywhere in eyeshot.

Meanwhile, while finally seeing a rep appear behind the computer terminal looking up a spec or something for a customer, another customer behind me asks “is this the line to get some help?” 

I looked around and saw five people queued up behind me, and just as many around the notebooks fiddling with keys and admiring screens. Time in the store so far according to my tweet: 35 minutes.

Finally, after joking with the gentleman behind me in line about getting some assistance before the store closed (his joke, not mine) a sales rep and asks “Can I help you?”

Oh, yes, says me. “I’m looking to purchase a new notebook and I have a few questions about a couple of the models on the floor.”

“Oh, sorry, I’m from Clearwire wireless here tonite. One of the other guys can help you with that.”

With that, he walks away and motions to the blue shirt hastily tapping on the keyboard: he looks up from his computer terminal, apparently delivering his other customer into the hands of the Clearwire wireless rep notebook and strides over to see me.

Finally, a sales guy. I typed “this should be interesting…” on to Tiny Twitter about 40 minutes now into my visit.

Over the course of the next ten minutes or so, the rep answered most of my questions as we compared a few of different models with similar specs and features: a couple of Dell notebooks, a Toshiba and two HPs.  Coming into the store, I had all but decided on a particular Dell model that was on sale, but had questions on the design and features of the closest comparable HP and Toshiba (as we have all three brands represented at home, in addition to Apple, Gateway and my custom-built Shuttle).  The rep was able to answer most of my questions but had to refer to the specs printed on the note cards in front of each of the models for a few items… understandable as there were nearly two dozen (or more) models on the floor. 

As I finally decided on the model to purchase, I expected that the rep was preparing to kick into the standard shtick on extended warranties… but no: he surprised me with the first thing out of his mouth:

“The models you’ve looked at really don’t have any anti-virus or security software on them, they’re really pretty empty.  For $129, we will add complete anti-virus and security software, and install it for you.  We’ll also clean out and remove all the junk on the computer and fix the registry.”

Huh?  What’s that?  Clean out the junk?  Fix the registry?  These were new computers.  What is in need of fixing?  I made a note of what he said in my notebook that I had tucked under my arm, to be sure I captured it in the entirety.  I wrote this down among the notes and specs I had brought with me on the various computers on my short list, compiled from various web sites.  The rep continued:

“You see, the computer comes with a bunch of junk and software that just clogs up the machine, and really slows them down. And the computers only come with some limited time offers for security protection. So the Geek Squad has a deal where we take of all that for you, and it doesn’t take very long.”

“Really?” I asked, scribbling his words into my notebook.  “Well, I don’t think that I need the security software, as I already have packages at home for AV and security.”

“Oh.  Well, we also offer ‘crapware removal’ and optimization of the registry from the Geek Squad for just $30. They’re pretty fast and can take care of it while you wait. 

<pause>

“I think that I even have a couple of units of the computer you’re purchasing already cleaned if you’re interested.”   

“Uh, I don’t think so,” I said.  I was concerned about the ‘crapware removal’ and optimization of the registry offered by the Geek Squad.  The fact that the sales rep even offered me a preconfigured and “pre-cleaned” units already in stock was an interesting offer.  As I said, I declined: being a self-acknowledged geek, I’m not thrilled with the idea that a tech had already opened the computer packaging and monkeyed about with the contents of the drive and the registry.  Mind you, $30 is less than the $50 fee Sony proposed for their “Fresh Start” programme.  As Ken Fisher of Ars wrote back in March…

“We learned at 2007’s International CES, straight from Michael Dell himself, that “crapware” generates significant revenue for the PC industry, accounting for some $60 of revenue per machine at Dell. In an industry with razor-thin margins, it’s not hard to see why crapware is popular with OEMs like Dell and Sony.”

As such, I wonder if Dell is thrilled with Best Buy’s action, or perhaps other OEMs: I noticed in the locked cabinets bordering the computer area that units from all manufacturers — Sony, HP, Gateway — on the floor had been similarly “de-Geeked” of OEM installed software, their registries mucked with, awaiting purchase.  Given reviews I’ve seen in many of the popular trade magazines on the ever increasing amount of “bloatware” and “trialware” I can imagine that some customers take advantage of the service.  To prove this hypothesis, I found that upon a follow up visit to Best Buy a couple of days later, all of the units of the make and model I purchased that had been “pre-Geeked” had been sold.

“OK, how about an extended warranty… we have a…”

I quickly (but nicely) cut him off, explaining that I was fine with the standard one year warranty from the manufacturer, happy in the knowledge that my credit card company will double the warranty to two years for free.

After a little over an hour (one hour and 13 minutes, to be exact), I’m in the car with my new notebook, still sealed in the carton and imaginably laden with all the software the OEM had intended, and the limited security software the sales rep had warned me about.

Let me reiterate that: I spent over an hour to get maybe five to ten minutes of time with someone who knew what they were talking about, resulting in a sale. 

As I left the store, I looked over at the Geek Squad area and saw a line of two or three people waiting to speak with the lone Geek manning the station.  I also noted three similarly clothed Geeks at the entrance to the back service area, talking and laughing with a couple of blue shirted Best Buy floor manager types. 

Perhaps that’s what the Geeks mean when they say that they “spend most of the day talking to people.”  They’re referring to the deep discussions they have with other staff behind the counter.

On to Apple…

Now, on to run an errand at the mall with my son, Max, in an effort to trade in some old video games for new ones… and a stop at the Apple Store.  I’ve posted items about a visit last year to my local Apple Store and a brief post here.

As his family is all Apple Macintosh (my brother-in-law is a creative type VP at a design firm), we recently purchased a new black MacBook for our nephew.  I was interested in comparing the differences between the model we selected and the current crop of Apples (or would that be ‘harvest’?).  Max at the Apple Store

In addition, our Zune-toting son, Max, still craves the ultra slim and tiny iPod Nano, and enjoys the iPhone (tho’ far too young for a mobile): techno lust knows no age boundaries.

At the Apple Store, we find a good ratio of salespeople to customers, I count 8 – no 9 – people on the floor, with one busy guy at the Genius Bar. I was greeted by a couple of people and one came over to me and asked if I had any questions.

Apple Store employee Edgar answered all of my questions on the differences between the white and the black MacBooks, and even steered me to a less expensive model than I had originally considered. He outlined that the savings I found could be better spent on more memory given that our nephew was into animation and film making in high school.  During the discussion he seemed genuinely interested in my questions, offered good, thoughtful answers, and wasn’t there for the hard sell.

In all, we spent just a little more than 20 minutes in the store, with at least (if not more) half of that time spent among the tables of white plastic as Max oogled over the iPhones and iPod nanos. He obviously enjoyed that no one shoo’ed him away from playing with the hardware, pawing at the touch screens and bounding from one table to the next, happily asking questions and getting answers. Similarly, I saw a large number of parents in the Apple Store in tow with kids who happily played with the Macs and music players, all with the assistance of a helpful rep. No pressure, no push and even though the store was full, no wait.

I did see a few people behind the counter at the back, ringing up sales and handing out bags of merchandise, another lone Genius at the Bar doling out advice to a growing line of people in the store (many with hardware in hand). There didn’t seem to be much time for chit chat amongst the staff: they all appeared to be engaged, answering customer questions.

I believe that the customer experience is well summed up in an article from the Times last year, “Inside Apple Stores, a Certain Aura Enchants the Faithful” by Katie Hafner: 

“Whenever we ask consumers to cite a great retail experience, the Apple store is the first store they mention,” said Jane Buckingham, president of the Intelligence Group, a market research firm in Los Angeles. “Basically, everything about it works. The people who work there are cool and knowledgeable. They have the answers you want, and can sell you what you need. Customers appreciate that. Even the fact that they’ll e-mail you a receipt makes you feel like you’’re in a store just a little bit further ahead of everyone else.”

There are a few ‘it’ retailers for various things, retailers that I will visit even if it entails a long drive out of my way, but not too many choices for computers these days. (As noted, ComputerWare set the bar for many computer retailers in Silicon Valley, as did Kepler’s for books).  As I’ve noted on this blog previously, I’ve used and owned many different computers over my career, for the most part dominated by Macs and PCs since the mid 1980’s, including several NeXT Cubes and slabs (and one poor attempt at setting up and using a Linux system).  The best customer experiences I recall have been in Macintosh hardware and software stores.  It’s no wonder that (as Fortune noted) Apple Store sales per square foot in New York are more than four times Best Buy.

[Update 090809: Full disclosure: As of today, we have several different brands of Windows computers in our home, including Dell, HP, Samsung, Sony, Toshiba, recently retired Gateway and Shuttle PCs, and a newly installed, home built moneaul media centre. Being an equal opportunity computer user, I also have a couple of Apple Macintosh PCs, given I have been using the brand since the first Mac 128K, and before that with the Apple II (and before that too numerous to mention). Somewhere in storage is my original C64! At work, I use a variety of PCs, my main models being from Asus, Dell and Toshiba (not to mention different smartphones). One day soon I’ll write a post describing what we use the various PCs for; until then, thank heaven for mesh computing and my Windows Home Server to manage it all!]

Is there a retail store with the service of ComputerWare today for personal computers, one that isn’t marked by a side view of a popular Washington state fruit?  I’m not sure.

Tags: Apple, Microsoft, Vista, Windows, Best Buy, retail, whack, Customer Service.

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[edited 090308: fixed link in first paragraph]

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Success: I have Windows Mobile 6.1 update on my AT&T Tilt

Earlier this week I twittered that I was going to embark on a perilous effort to (gasp) install Windows Mobile 6.1 on to my AT&T Tilt, given that HTC finally released the update on their site(http://tinyurl.com/5uqey2).  I was about right that it would take an evening — about two hours in fact.

I walked through the set up process fairly quickly as the installer is pretty straight forward.  After downloading the file from HTC’s web site and installing on my PC, I ran the update package and was presented with a series of screens to verify that I in fact was aware that I was updating the ROM.  I ended up updating from ROM image 1.57.502.2 to 3.57.502.2 as noted here…

htctilt1

… and then began the update procedure…

htctilt2 htctilt3

… but then whoops!

 htctilt4

What happened? 

The cable seemed to be fine but the device lost connection during the update.  Luckily, running the installer again from the beginning corrected the problem and my device was updated in less than the estimated 10 minutes.

htctilt5htctilt6

That was the easy part.

Device clearing storage: that took the better part of an hour.

And then reestablishing the partnership with my PC, logging on to the network, installing my contacts and updating mail and my standard applications?  That took another 45 minutes or so. 

All in all, I was done in around two hours and the interface is now updated, the phone’s battery life seems to last much longer, I now have the much envied HTC Home Screen that my wife enjoys on her HTC Touch, and I’m able to send and receive phone calls (always good with a phone).  I haven’t put the phone fully through its paces, with the Video Share Calling and Remote Desktop Monitor, but I’ll get there soon enough. 

For now, I’m quite happy with my new phone, and highly recommend it.

Tags: Windows Mobile, Microsoft, HTC

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Says Geek Squad: “[our] agents have one thing over Apple and Microsoft engineers. We spend most of the day talking to people.”

I twittered tonite (I can stop any time) that Matt Richtel wrote in his article in the Times yesterday, Industry Rethinks Moneymaking Software Practice…

"Before they ship PCs to retailers like Best Buy, computer makers load them up with lots of free software. For $30, Best Buy will get rid of it for you.

"Robert Stephens, head of Geek Squad, said of removing preinstalled software, “We’ll give consumers what they want.”

Mr. Stephens of Geek Squad says he agrees with H. P. that the future is in allowing computer buyers to choose and download what they want. But he said he believed Best Buy, not H. P., was in the best position to help people choose what works for them because, he argued, the in-store technicians are in closest contact with them.

"Geek Squad agents have one thing over Apple and Microsoft engineers. We spend most of the day talking to people," he said.

Questions? Really?  In my experience at some retailers, rarely do I see any of the in-house support agents (such as Squad members) answering questions for the customers with the puzzled looks shopping in the computer department.

Road trip: I’ll be visiting a couple of local electronics retailers tomorrow as a customer to pick up a product.  Let’s see what happens.

Tags: Best Buy, Retail, New York Times, Customer Service

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Advisory: Daylight saving time changes in Brazil and Pakistan for 2008

What time is it?As I twittered today, there are a couple of new changes to daylight saving time in the world.  You may already know about the changes to daylight saving time in Morocco as well as the new move to daylight saving time coming to Mauritius in October.  Now, here are a few more changes coming in Brazil and Pakistan:

Brazil has published new dates for daylight saving time (known in the country as the início do Horário de Verão) for 2008-2009.

As confirmed on Brazil’s Ministry of Energy web site, the Electric Power Sector Monitoring Committee (aka the Comitê de Monitoramento do Setor Elétrico, or CMSE) set the new dates for DST, which will begin on October 19, 2008, and end on February 15, 2009.

See this link for more details (in Portuguese) or this link for the translation into English.

Pakistan will delay their "fall back" this year, as confirmed on the DAWN site here, Pakistan’s federal cabinet extended DST to Oct 31/November 1, which initially began on June 1 this year.  This is a delay of the change that was supposed to happen on September 1: as such, clocks will "fall back" by one hour on November 1 rather than September 1.  (This information has also been updated here: here on the faridi.net new site.)  It appears that the information has not yet been posted to any government sites in Pakistan.

Important information to note at the moment on these changes: there is currently no hotfix available at this time to update Windows Operating Systems with the new 2008-2009 DST dates for Brazil, and the current version of KB 914387 or does not contain information about the new DST settings for Pakistan. More on remediation and mitigation in coming soon. 

You should be aware of these changes and verify any meetings that occur in these countries.  One challenge (as I have said a few times on this blog) is that when you install either DST hotfixes or cumulative updates, and governments make late-breaking changes to DST and TZ rules,  appointments on your Office Outlook calendar could end up being be off by an hour for a few weeks. For example, say that you do business in Pakistan, and you have meetings scheduled between September 1 and November 1 (the delta period).  Chances are that after applying the August 2008 DST & TZ update, KB951072, meetings that occur during this delta could be off by one hour. 

<soapbox>

I have to recommend that in order to achieve more seamless transitions to new DST rules and time zones, governments should provide…

  1. official confirmations of planned changes to DST and time zones that are well publicized, and
  2. provide ample advance notice and concentrated efforts on promoting the change to the affected citizens is a requirement. 

If you look at how Turkey considered a move to DST, and Australia approached their changes this year (this past April, 2008, as noted here), governments allow a reasonable amount of time between the announcement and the actual change.  A step further, as noted on the Australia Eastern & Central 2008 Daylight Saving Changes page, the Aussies set up the official Australian Government Time web site to educate end users. 

</soapbox>

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, RSS, DST, Mauritius, Morocco, Brazil, Pakistan; 3,690,000 (up from 3.4M a week ago); 2,490,000 (up from 900K a year ago); 1,472,886

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