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December Cumulative 2008 Daylight Saving Time and Time Zone Update for Windows Released

Thanks to a note from the hard working folks in Windows Sustained Engineering (!), I’m happy to announce that the 2008 Cumulative Time Zone Update for Windows has just been released to the Microsoft Download Center for currently supported Windows Operating Systems (including Windows XP, Windows Server 2003 and Windows Vista). This update can be found in KB article 942763 (http://support.microsoft.com/kb/942763)

As noted previously, the 2008 Cumulative Time Zone Update for Windows is an annual update that sets the known, correct dates for 2008 in the Windows OS (including 2008 changes for Australia, Brazil and other countries we know that have changed their observance of DST entry/exit dates or time zones in 2008). This early drop of the update allows IT professionals and sysadmins to test the installation and deployment of the cumulative update roll-ups prior to broad distribution. 

The update packages will be distributed to computers via Windows Update in early December (the second Tuesday, Dec 11).

As I was typing, I was asked: “Does this mean I have to install the updates manually?” 


No.  Generally, consumers should wait for the updates to be installed via Windows Update rather than download and install these from the DLC.  And for end users who have their PCs managed by a central administrator, your IT folks will handle the distribution and updating of your PCs over the network.  (When in doubt, ask. 😉


Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST. 4,020,000; 10,600,000; 649,000+

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Slate: how to get a refund on Amazon and other helpful customer service info

Back from a long weekend of Thanksgiving merry making and Black Friday weekend shopping…


Leave it to a new article on Slate.com to help me get a refund when I see the price drop on that new widget or whachamacallit that I just purchased on Amazon…



Timothy Noah, tired of companies hiding from their customers—by creating Web sites that offered no contact information for consumers in distress, for example—took on a mission: “to compel Web-based retailers to take phone calls from the public.” With the holiday shopping season upon us, and with consumers in need of these numbers more than ever, Slate presents his findings once again.

In 2003, after diligently probing Amazon.com’s SEC filings to locate its corporate address, Noah tracked down the Web site’s elusive customer service number. That January, still in the sleuthing spirit, he revealed Amazon’s 30-day price guarantee, just in time for post-holiday markdowns: If you buy an item from Amazon and its price drops within a month, the company will refund you the difference. Last year, Noah triumphantly unearthed the even-more-elusive iTunes customer support number, and he details the six simple steps needed to get an actual human being on the phone.


Also of interest, see Seattle Times: Via phone, MS is “worse” than 2005, but better than many, which includes a link from the Seattle Times to a compiled list of shortcuts for thwarting the phone systems at 60 local and national companies and government agencies. The complete table of companies surveyed by the Seattle Times (many here in the pacific NW are listed) can be found in this list (PDF).


Tags: Microsoft, Customer Service, Customer Support.

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News: Venezuela to change to a new time zone on December 9

We have reports (thanks, Jose!) that Venezuela will move to a newly created time zone, shifting by 30 minutes to -4:30h UTC on December 9th. For those of you keeping score, that’s at least the seventh change to the start date.

According to news reports on the official Venezuelan government news site, (see http://www.windowslivetranslator.com/BV.aspx?MKT=en-US&lp=es_en&a=http%3A%2F%2Fwww.abn.info.ve%2Fgo_news5.php%3Farticulo%3D111435%26lee%3D7 for an English translation) Venezuela will change to a new time zone on December 9th, subject to “constitutional reform.” 

As previously noted, the updated Venezuelan time zone is included in the hotfix available via KB 938977 (see below).  We expect that customers should move their Windows clients to the new time zone after this new time zone goes into effect: at that time, clocks should be moved back 30 minutes, from UTC -4:00 to UTC -4:30. We expect that this change will begin at 11:59:59 PM local time on the start date, when non-system clocks should be moved back to 11:30:00 PM rather than advancing to 12:00:00 AM (midnight).  

[Correction (112907): the change will occur at 3:00AM on Dec 9th. More info coming soon on the DST & TZ hottopics page at http://support.microsoft.com/gp/dst_hottopics.]

Further, we expect that December 9 will be the official change date for the time zone and will follow up with more detailed information as it is available, around Dec 2.

What to do now: 


KB Article 938977 provides more information on how customers may request the hotfix update for the Windows operating system (available now) to allow customers and partners to test and implement the new time zone for Caracas, Venezuela, prior to an official move to the new time zone.

Updating Calendar items following the change with the Outlook TZ-DUT:  As previously noted, documentation is available around how to remediate regions such Venezuela using the Outlook Time Zone Data Update Tool (affectionately known as the “TZ-DUT” or “Outlook Tool”) for the upcoming change in the blog post on time zone moves at http://blogs.technet.com/dst2007/archive/2007/10/04/time-zone-move-and-the-outlook-time-zone-data-update-tool.aspx.  

In Venezuela, after moving a Windows client to the new time zone, Outlook calendars will display items in the “wrong” place after the time zone move.  As such, “rebasing” of the items will be required to allow them to display at the proper time.  Here are detailed instructions for using the Outlook TZ-DUT to move your calendar items to the new time zone.  These instructions will be included in a future knowledge base article (currently being written). 

Please see the top-level customer guidance/ information provided on the DST & TZ hottopics page at http://support.microsoft.com/gp/dst_hottopics on potential challenges customers may have during this change.  

News articles:  


http://www.el-nacional.com/www/site/detalle_noticia.php?q=nodo/3284 http://buscador.eluniversal.com/2007/11/23/ccs_art_estudian-cambiar-hus_609836.shtml http://www.minci.gov.ve/noticias_-_prensa/28/16725/venezuela_podria_tener.html http://www.mct.gob.ve/publico/noticias/det_noticias.php?co=1249 http://www.abn.info.ve/go_news5.php?articulo=111435&lee=7


Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST. 4,020,000; 10,600,000; 649,000+

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Your questions: “How do I archive mail in Microsoft Outlook?”

Lisa and Jeannie asked…

“How do we archive our mail in Outlook?”

Look no further than Microsoft Office Online website for more info on how to file or archive your e-mail on your own computer.

“Learn the different Microsoft Outlook methods for storing e-mail on your own computer. Understand their benefits so that you can make an educated decision about which method will work best for you.”

Quite simply, you can use the AutoArchive feature to save or delete old e-mail messages from your In box by creating a new .pst file.  See this page on how to turn AutoArchive on and off.

To turn AutoArchive on…

  1. On the Tools menu, click Options, and then click the Other tab.
  2. Click AutoArchive.
  3. Select the Run AutoArchive every n days check box.
  4. Type or choose a number in the box for how often you want AutoArchive to run.
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Turning down the spam comments on my blog

Just a quick note that I am reducing the timeframe for comments as I’m getting way too much spam comments on older posts.  If you have a specific comment, feel free to use the “email me” feature in the left-hand nav.