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There are some really nasty bugs that hang around after a thorough debugging…

Not all bugs are in your code… they’re all over (and around) your computer.  Learn about some new debugging tools that will help keep you healthier…

After typing on my keyboard all day in meeting after meeting, I noticed that the laptop needed a little attention.  And after putting the kids to bed and using the kitchen PC, I noticed that it was similarly ignored… from a cleaning perspective, that is. 

As the family ran through a rash of colds last week, I thought it a good idea to use a kitchen cleaning wipe on the keyboard after I came across a new UK study: it shows keyboards swabbed from a run-of-the-mill office in London was home to more nasty bacteria than a toilet seat.  The survey noted that keyboards harbour harmful bacteria showed that most users clean their keyboard infrequently (if at all)…

In one case, a microbiologist recommended the removal of a keyboard as it had 150 times the recommended limit of bacteria.

That meant it was five times filthier than a toilet seat that was swabbed in the same test.

The main cause of a bug-infested keyboard is eating lunch at your desk, as the crumbs encourage the growth of millions of bacteria.

So here’s a little free advice: clean your keyboard and your mouse after reading this blog post.

Then head over to MSN to read more in the slide show article Where the Bugs Are in MSN Health & Fitness… from Heather Loeb of Men’s Health…

“Is there a more potent symbol of purity than the fluffy white snowflake, wafting from heaven and landing–ping!–on the tip of your tongue? Well, along comes the journal Science to spoil the fun, noting that bacteria called Pseudomonas syringe are lurking at the dark heart of many an earthbound crystal of frozen water. And if Frosty the Snowman is a target, what chance do the rest of us have?

“A pretty good one, actually– if you make note of the places where the bugs lie and swat them before they can do harm. Here’s an updated to-disinfect list for all the surprising places (and people) contagion clings to.”

Tags: advice, health, sick.

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Unsolicited business proposals to Microsoft: there is a way

My friend, Sean, has a post from January on how he’s not feelin’ the love so much from McDonald’s, specifically how the company doesn’t accept unsolicited proposals.

This was sent to me today:

http://www.mcdonalds.com/contact/contact_us/unsolicited_ideas.html

Not clear if he was offering a new spin on the Filet-O-Fish® or what… (and who knew that the bun has more calories than the patty?)  One of Sean’s comments on the blog noted that…

“Microsoft has no such policy [on unsolicited proposals]…The challenge is more likely that there are too many ways to give suggestions and feedback which makes idea management and follow up difficult. http://connect.microsoft.com/ is one such visible place.”

A commenter notes that Microsoft does have a general policy on unsolicited ideas…

Unsolicited Idea Submission Policy: Microsoft or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, samples, demos, or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Microsoft’s products or marketing strategies might seem similar to ideas submitted to Microsoft. So, please do not send your unsolicited ideas to Microsoft or anyone at Microsoft. If, despite our request that you not send us your ideas and materials, you still send them, please understand that Microsoft makes no assurances that your ideas and materials will be treated as confidential or proprietary.

OK, that’s pretty clear (and note that I formatted the type smaller than is displayed to save on space). But there is a flip side to this legal boilerplate.

I have noted previously that when you live in Oz, you have to remember what life was and is still like in Kansas.  We shouldn’t ignore new opportunities, but you can’t expect that an MS Wish like avenue will allow for proper vetting.  As a company, we recognized that we need a managed and scalable way to accept unsolicited business proposals.

That’s why there is the Proposal Submission Tool at the Opportunity Management Center (OMC), a managed way for companies and individuals to submit their unsolicited business proposals to Microsoft.  The OMC’s tool was designed to provide potential partners with a managed way to submit business proposals to Microsoft.

“If you are interested in working with us and your needs are not met through the programs found on this site, please submit a non-confidential business proposal through the link below. Please ensure that your proposal conforms with our corporate idea policy.”

Remember, it’s for business proposals. There are other links on the page to help you connect with other services at the company 😉

Tags: Microsoft, customer satisfaction, Microsoft culture, Oz, business proposal.

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(Updated 20171025: corrected link to OMC)

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Get some satisfaction: article notes that “complaints can pay off with several basic steps”

NJ.com (The Times site) has an article this week, How to Get Some Satisfaction Customer complaints can pay off with several basic steps by Greg Saitz… 

“It’s likely almost every adult resident of New Jersey has felt stepped on and ripped off, insulted and ignored, bullied and browbeaten by a business or service provider.

“It’s amazing how so many businesses turn a deaf ear to things,” said Herbert Rotfeld, a marketing professor at Auburn University and editor of the Journal of Consumer Affairs. “I blame the impersonalization of things.”

Saitz writes that consumers have options and outlines the ways to complain, in a step-by-step format which he notes “should not only get a company’s attention, but also get results.”

I agree – and think that it’s a good list. 

“These suggestions come from Rotfeld; Susan Grant, director of consumer protection at the Consumer Federation of America; Bob Russo, president of the Consumers League of New Jersey; the National Consumers League and Consumer Action, a group based in San Francisco.

1. Take a deep breath and figure out what it is you want to say. Collect all the pertinent information [and have it available… and] find out what your rights are for the particular situation by calling a consumer rights group or governmental agency.

2. Make the call or write the letter/e-mail, but keep your cool.  Don’t yell…  But if you’re not getting anywhere with a rep, ask for their boss.

3. Go in person.

4. Go to the top. When sending a letter, direct it to the chief executive, president, etc.

5. Keep copies of everything. 

6. Turn up the heat. If you’re not getting anywhere with the company, file complaints with the Better Business Bureau, the state Division of Consumer Affairs or applicable regulatory agency.

For more, see my post on how to complain (and get results), in which I include a link to an article in the Seattle Times, “Firing of an e-mail? Make sure of your aim,” which offers a look at how an email exchange that lacks clarity can raise someone’s ire. (This was a response to my blog posting on emailing Steve Jobs.)

“I have seen my share of letters and emails on various issues and problems (even some notes of appreciation), some that are forwarded to me by execs to be routed to the right people in the product groups. I thought about what goes into a good email or snail mail note.

“So here are a few tips I thought of this morning while the kids were happily eating their breakfasts and watching mindless cartoons.”

Enjoy.

And read these ways to help when your trying to get service in a retail shop setting.

Tags: Microsoft, support, customer servicecustomer support.

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Slate: how to get a refund on Amazon and other helpful customer service info

Back from a long weekend of Thanksgiving merry making and Black Friday weekend shopping…


Leave it to a new article on Slate.com to help me get a refund when I see the price drop on that new widget or whachamacallit that I just purchased on Amazon…



Timothy Noah, tired of companies hiding from their customers—by creating Web sites that offered no contact information for consumers in distress, for example—took on a mission: “to compel Web-based retailers to take phone calls from the public.” With the holiday shopping season upon us, and with consumers in need of these numbers more than ever, Slate presents his findings once again.

In 2003, after diligently probing Amazon.com’s SEC filings to locate its corporate address, Noah tracked down the Web site’s elusive customer service number. That January, still in the sleuthing spirit, he revealed Amazon’s 30-day price guarantee, just in time for post-holiday markdowns: If you buy an item from Amazon and its price drops within a month, the company will refund you the difference. Last year, Noah triumphantly unearthed the even-more-elusive iTunes customer support number, and he details the six simple steps needed to get an actual human being on the phone.


Also of interest, see Seattle Times: Via phone, MS is “worse” than 2005, but better than many, which includes a link from the Seattle Times to a compiled list of shortcuts for thwarting the phone systems at 60 local and national companies and government agencies. The complete table of companies surveyed by the Seattle Times (many here in the pacific NW are listed) can be found in this list (PDF).


Tags: Microsoft, Customer Service, Customer Support.

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How to: Videos on daylight saving time preparations for Microsoft products

previewIf a picture’s worth a thousand words, then these are priceless.

Steve Justice and Joel Schaeffer, two of our incredible Escalation Engineers from Microsoft Product Support, have put together some instructional videos to assist your DST planning efforts.  These videos are now up on-demand hosted by Channel9.MSDN.com and can be streamed for live viewing. 

 

DST: Cumulative Time Zone Update for Microsoft Windows
https://channel9.msdn.com/ShowPost.aspx?PostID=341535

DST: Using the Outlook v2.0 Time Zone Data Update Tool
https://channel9.msdn.com/ShowPost.aspx?PostID=341649

DST: How to Address Daylight Saving Time in Exchange Server by Using the Exchange Calendar Update Tool v2.0
https://channel9.msdn.com/ShowPost.aspx?PostID=341747

 

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST, 638,405; 915,153; 1,750,000+