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Your questions: What the heck are you doing at Microsoft and what is CPE?

I was asked today: "just what are you doing at Microsoft these days? And what is this CPE thing I read about"

More of the same actually, as I originally noted here. (As well as this humourous look.)

In short, I work with product and services groups across the company to improve satisfaction with our customers and partners.  These customer-focus efforts are some of key tenets of our work that we refer to inside Microsoft (in both the business groups and SMSG) as the Customer and Partner Experience (aka CPE, another $MSFT TLA). More on the work we do at Microsoft to improve the Customer & Partner Experience – or CPE at the company – can be found in this Executive Summary and in my succinct post here.

Related to CPE is the work we do on the Microsoft GRS.

Uh oh, another Microsoft three letter acronym (TLA ;).

Every year, Microsoft turns to the Microsoft Global Relationship Study (GRS) to better understand the customer satisfaction our customers and partners though their thoughts, concerns and ideas. Their feedback has helped increase our understanding of their business needs, improve our products, and make it easier for them to do business with us. We focus on the results of the survey (and other research, such as product satisfaction) and make key changes. More information available at http://www.microsoft.com/ireland/grs/default.aspx.

And as Eric noted in his post, Microsoft also has many sites available "to share your experiences and connect with Microsoft to find solutions, learn about resources and much more." Here are a few:

 

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Tags: misc, CPE, Microsoft, Windows 7, customer satisfaction.

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Your questions: “Where do I go for help with my Windows Phone?” Here’s a link

Windows Phone logoWondering where to turn to contact Microsoft Customer Support? See my post on where to turn to contact Microsoft Customer Support.

But if you’re looking for support on Windows Phone, first visit the http://www.microsoft.com/windowsphone/en-us/howto/wp7/default.aspx, as I noted in my post with tips on moving from an iPhone to a new Windows Phone.

There’s also the customer facing site on Microsoft Answers site for Windows Phone at http://answers.microsoft.com/phone/ where you can search, browse, and post questions and answers about Windows Phone. 

These and several other options are noted on the Windows Phone Support page.

Added 12/17: There is also this review noted earlier, with great advice and prep details for your new phone: http://www.winsupersite.com/mobile/wp7.asp

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service.

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Moving from an iPhone to a new Windows Phone 7? Here are some tips

Get a new Windows Mobile phone but not sure what to do first?

First of all, be sure to follow the instructions before turning on your new device, and possibly moving over to a new SIM card.

Initially, I was wondering the best way to move from my HTC Fuze (for heavy meeting days), HTC Pure, and (gasp) Apple iPhone 3GS to a new AT&T Samsung Focus device, and I had no idea how some of the basics would be or should be moved to the new device. Unlike my past moves, which have been primarily moves of one Windows Mobile Phone to another, moves were easy with Outlook and Exchange handling the bulk of the duty.

But an iPhone?

Frankly, I had no idea where to get the basics besides mail and contacts (thank you, Outlook, for making that easy) – namely, an easy way to move my notes, photos and bookmarks.

imageGuess what? Outlook makes easy work of the process, along with some help from iTunes, IE and good old drag-to-copy. More to that in a minute – I’m getting ahead of myself.

My first stop is the Windows Phone site on Microsoft.com. You’ll find a good resource page for Help & How-to information, with my first stop on (quaintly enough) Start Here.

I also recommend reviewing the information on the Windows Phone 7 Get Started page, and go and get the Zune software if you don’t yet use the service. (For us, it’s a staple for music and video.)

Selecting a Windows Live ID for your phone

As you might know, Windows Phone 7 knows about you based upon your Windows Live ID. But what if you have more than one WLID (as I do, and I’m sure many of you do, too)?  That’s where the Windows Live ID Selection Wizard comes in. If you already have a WLID associated with your Hotmail, Zune Tag or Xbox gamertag, thw Wizard will help you choose the right one for your new phone.

Signing in with your Windows Live ID lights up many of the services on your phone. You use it when you download apps or buy music and videos from Marketplace, play Xbox LIVE games, or use a Zune Pass. If you already have contacts, messages, a calendar, and photos stored on Windows Live, they’ll all be automatically synced to your phone when you sign in.

If you have more than one Windows Live ID, you’ll need to choose just one to sign in on your phone. Some IDs are harder to change than others, so we’ve created this Windows Live ID Selection Wizard to help you decide which one to use.

Turns out the best Windows Live ID is the one I use to manage my Zune, Xbox Live and one of my (main) web-based email accounts.

Saving and Importing imageContacts

On to contacts. The FAQ’s on site titled “Import contacts from my old phone” is a good general reference. If you are like me, Outlook running with Exchange is the master of all your contacts. As phones on GSM networks (such as AT&T and T-Mobile) use SIM cards, you can use the SIM to save your contacts and import them directly on to your phone. But if you’re like me, you received a new SIM card with your new phone – and if you’re using an iPhone with Apple’s iTunes (or any other phone that doesn’t connect to Outlook directly), you’ll have to ensure that you set iTunes up to sync with Outlook in Windows or export your contacts.

In the case of my wife who uses Outlook to sync with her mail via POP3, I chose to have iTunes sync her contacts with Outlook. As she also has a Hotmail account, I installed the Office Outlook Hotmail Connector to allow her email to sync not only at home on her PC with Outlook, but also be available anywhere via the Internet on Hotmail – and as I set up her Live ID to also be the same as her home email address, it all looks the same to her and the people she mails.

The Windows Phone 7 group has posted this overview of how to get contacts onto your phone, and this on on importing contacts from your PC.

Saving your Photos

Once again, iTunes iTunes syncs everything to and from your iPhone, including video and photos. Historically I have chosen to drag copy the photos and videos from the iPhone directly (from the Desktop) to a folder in My Photos in Windows 7 – that way I was able to pick and chose what ended up in My Photos, in addition to a safety copy backed up by iTunes.

Getting to your Notes & Bookmarks

imageimageSpeaking of backing up your old phone, one thing that wasn’t clear to me (even after having used devices with Outlook for so many years) was how do I make sure that all my notes on my iPhone would be backed up and saved somewhere on my Windows PC? I knew that my music and photos were synced, but where were those notes? I may not have as many notes in the pad as I have email, but they’re important none the less.

Turns out that since iOS v3, Notes can be backed up in iTunes. If you connect your iPhone to iTunes, you’ll see a new option to “Sync notes with Outlook.” You can now save notes without having to use third-party software as had been the case previously. (The same is true with bookmarks as shown here: you simply select “Sync bookmarks with Internet Explorer” and they’ll appear in your list.)

Where do you find the synced notes on your PC? With Outlook, they’re in your appropriately named Notes pane (via the Go menu option). Once you sync your iPhone with iTunes after setting up the “Other” section, you’ll see your synced Notes appear.

There are different ways to sync files on your phone, depending on the type of file and where i’s stored. TO learn more, take a look at the article on syncing files with your phone.

Using OneNote to sync your notes (added 11/24/10):  I’m a huge OneNote fan and OneNote Mobile lets you take notes and sync existing OneNote notebooks with your new Windows Phone 7. It integrates easily with Windows Live SkyDrive (I love having 25GB of free online storage in the cloud). For information about syncing notes between your phone and SkyDrive, see Use Microsoft OneNote Mobile.

Ready to start up your phone?

Once you’ve successfully backed up your phone and migrated your service per the instructions you received with your new device. In my case, AT&T noted that I should wait at least 15 minutes to turn on the phone once I’d charged the battery. “Doing otherwise may compromise the activation process.” OK, duly noted.

Setting up your Email and Applications

For me, this was one of the easiest email setups on a new device since I don’t know when. I easily synced my phone with my Exchange server, and set up my email addresses as noted in the “Set up an email account instructions” on the WP7 site. In my case, this was all done easily with the wizards right on my phone. For my wife, once we confirmed that her LiveID still worked and that her POP3 mail was flowing to it, it was easy to sync up her mail as well.

On to the applications: After doing a quick inventory and assessment over the last few weeks of the applications I really use (yes, Angry Birds is cute, but I’m stuck in the middle of level 9), I found that most of the apps I need are available on Windows Phone 7. For work, that includes the basics of Outlook, messaging an the like. For work outside of work, there’s apps for eBay, FaceBook, Foursquare, Yelp, OpenTable, Twitter and more. For entertainment, I have YouTube, Fandango, Netflix and finally (thank you!) Zune.

Let me say that I love the Zune subscription music service… and I’d say that even if I wasn’t a Microsoft employee (as I pay for the monthly service just like everyone else). With Zune, I’m able to sync my wife’s favourite music to her new Zune phone, er, I mean Windows Phone 7 ;), my own musical tastes to my phone, and my son’s libraries to their Zunes.

A few still have yet to make it over to WP7, including PayPal (which I read on PayPal’s site is of interest), reader support for Amazon’s Kindle and the apps supporting my banks. (If you’re waiting for the Kindle reader like I am, head over to Amazon’s site and sign up to be notified when Kindle for Windows Phone 7 is available.)  I noted that when it came to travel, there are several Windows Phone equivalents for popular iPhone apps – a couple of these still have to appear on Windows Phone 7, such as Gowalla, WiFi Radar, and others. Over at ZDNet, Matthew Miller asked “What five Windows Phone 7 apps are missing to meet your needs?” He notes that like me, he’s looking for a banking app, an eBook reader and a few other items.  You can also see a list of some of the WP7 apps under development on the 1800pocketpc site.

More reading & resources 

A good resource is Paul Thurrott’s post on Getting Ready for Windows Phone where he details some of the things you’ll want to do first, including creating a Windows Live ID, import contacts from Outlook, Facebook, Gmail and other places, and more.

Popular topics on the Windows Phone 7 site

What do the icons on my phone mean?  What do the icons on my phone mean? Baffled by the hieroglyphics at the top of your screen? This handy guide will help you decipher them.

Tags: articles, what I read, blogs, SXSW, Microsoft, travel tips, Windows Phone 7.

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Is that really an email from the EFPTS? Don’t get caught buy a phishing attempt

animals,boys,children,fishes,fishing,fishing nets,fishing poles,leisure,persons,Photographs,sports,sports equipment So, you may be asking yourself: why is the EFTPS contacting me? And who the heck is EFTPS?

It’s likely a phishing atempt.

The EFPTS is a service offered free by the U.S. Department of the Treasury to help business and individual taxpayers conveniently pay all their federal taxes electronically (as noted on their website). This time of year, people receiving an email from the EFPTS may be concerned as they may make Federal tax payments on line in the States

But, as noted on their home page the EFTPS, this is someone trying to get your bank information and other personal identifying information, also known as “PII”. This from their home page at https://www.eftps.gov/:  

Remember! EFTPS values your privacy and security and will never attempt to contact you via e-mail. If you ever receive an e-mail that claims to be from EFTPS or from a sender you do not recognize that mentions a payment made through EFTPS, forward the e-mail to phishing@irs.gov or call the Treasury Inspector General for Tax Administration at 1.800.366.4484.

After reporting a phishing attempt, you will receive an email from the IRS confirming your submission:

Please note that the IRS does not contact individuals by email.
Therefore, if you received an email claiming to be from the IRS it is a phishing attempt and should be reported to us.

Additional information on IRS phishing can be viewed here:
http://www.irs.gov/newsroom/article/0,,id=155682,00.html

Additional information on avoiding phishing scams can be viewed here:
http://www.antiphishing.org/consumer_recs.html

So, if you receive a mail from someone at the EFPTS, it’s likely not genuine. You may forard the mail (as an attachment is best) to the EFPTS as noted above.

For more info to avoid getting caught in a phishing scheme, see my post “Did you win £450,000 in a “Microsoft Lottery”? Think again: it’s a phishing attempt“.

 

Tags: Windows Vista, Security, what I read, twitter, Microsoft, Windows 7, Microsoft Security Essentials.

Clubhouse Tags: Clubhouse, how-to, Security, download, Microsoft Security Essentials.

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Problem with an app uninstall leads to a Microsoft Support’s FixIt

Today I received an email from my old friend, Steve, who said that he was having an issue after he had installed and then uninstalled Google Chrome… and then found that his hyperlinks didn’t work for various Office applications.

Well, there’s an app for that. Or at least a FixIt.

I found that Google’s acknowledges this issue here on their support forum for Chrome, and provides information to a fix which takes a few steps. Apparently. some registry keys are changed on installation that is not resolved when uninstalling the product.

Steve followed Google’s recommended solution and all was well. But when I attempted again, I received the message, "This operation has been cancelled due to restriction in effect on this computer. Please contact your administrator."

He followed the potential solutions suggested (as noted in Microsoft Knowledge Base Article 310049) and Microsoft Fix It was offered as a potential solution for this issue:

image

All’s well that ends well. 😉

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, FAST, enterprise search.

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