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Microsoft vs. Apple: Who patches zero-day vulnerabilities faster? The Swiss chime in with an answer

So, the controversy is nothing new, and nearly as old as the as Apple 1984 commercial.  I’ve posted previously at Mac and PC Security and noted that — no matter what connected platform you use — there’s no immunity from security vulnerabilities.  And there is certainly no shortage of news on Macintosh vs. Windows vulnerabilities.

This week it appears that the efforts to improve security over the last few years had paid a dividend: Computerworld notes the Swiss research that examines which company patches zero-day vulnerabilities faster.  And the answer isn’t likely to show up in an Apple ad any time soon…

Apple’s teasing commercials that imply its software is safer than Microsoft’s may not quite match the facts, according to new research revealed at the Black Hat conference on Thursday.

Researchers from the Swiss Federal Institute of Technology looked at how many times over the past six years the two vendors were able to have a patch available on the day a vulnerability became publicly known, which they call the 0day (zero-day) patch rate.

They analyzed 658 vulnerabilities affecting Microsoft products and 738 affecting Apple. They looked at only high- and medium-risk bugs, according to the classification used by the National Vulnerability Database, said Stefan Frei, one of the researchers involved in the study. [Click here for the paper in PDF format.]

What they found is that, contrary to popular belief that Apple makes more secure products, Apple lags behind in patching.

Frei is with the Computer Engineering and Networks Laboratory (TIK) at the Swiss Federal Institute of Technology, ETH Zurich. The paper is “0-Day Patch – Exposing Vendors (In)security Performance, 2008” in which the researchers look at the “0-day patch rate as a new metric to measure and compare the performance of the vulnerability handling and patch development processes of major software vendors.”

I hear the Swiss are traditionally neutral. 😉

More at http://www.techzoom.net/risk/ and the Computerworld article at Microsoft vs. Apple: Who patches zero-days faster?

Tags: Microsoft, security, Macintosh, Stefan Frei, 0 Day, vulnerability.

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Your questions: is there free support for Windows Vista SP1 installation? In a word, yes

I woke up today and logged on to mail to find not one or two messages, but more than a few questions about support from Microsoft on SP1…



“Is Microsoft helping customers with SP1 installations?”

“If someone went to [Windows Update] last week and downloaded SP1 to a machine that person bought from an OEM, is MSFT providing free support if they need it?”

“where can i get help for Vista and how do I install it?”

“Can I get some help with getting the new service pack on to my computer?”


In a word, yes.

An article on Computerworld noted…


“Microsoft, however, has done little to broadcast news of the free SP1 support. The home page for the Windows Vista Solution Center, the operating system’s help and support starting point, makes no mention of it, nor does Microsoft’s main Windows Vista SP1 site.”


Well… good feedback, point taken, and I forwarded that suggestion to the support team just moments ago.  But IMHO, I think that the Vista support team is responding quite well to the feedback as it comes in.

For the story on support in the US, visit Windows Vista Service Pack 1 support page, where you’ll find the following notice…


Unlimited installation and compatibility support is available at no charge until March 18, 2009.


Support for Vista SP1I’d say that’s pretty clear. (Heck, it’s in bold, red type 😉


If you call in for support, listen carefully to the options on the line as you wait and navigate for support.  When you speak with an operator, be sure to tell the customer support agent that you would like support related to the installation of Service Pack one (or “SP1”) of Windows Vista.  I’ve also seen the wait time drop from 30 minutes for individual chat support to less than 10 just in the last few minutes.


This shouldn’t be a surprise, as Microsoft has previously provided free support on service pack installations (as noted in this Live Search).  But IMO it’s important to be clear and ensure that the message is out there.  I recall when I first moved to Redmond and we rolled out Windows XP SP2: Microsoft offered free, direct from Microsoft support for the service pack.  No matter the policy or how ubiquitous the message, we can always do more to get the word out, just as we’ve found on other areas (er, like daylight saving time and time zone changes ;).


For no-charge support requests for SP1, call (in the States) (866) 234-6020. The number for TTY/TDD help requests is noted on the same page.


[added 032408, 10AM PAC]  For more information on updating Windows Vista, please visit the Windows Vista Solution Center.  If you need more help, click on the link at the bottom of the page… 


Need More Help?  Contact a Support Professional by Email, Online, or Phone.

Tags: Microsoft, customer support, feedback, customer service, Windows Vista, Vista SP1.


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It’s really official: Windows Vista SP1 Available on Windows Update

Now it’s really official.  And not just on Amazon.com… 😉 

As noted this morning by Nick on the Windows Vista Team Blog, Windows Vista SP1 has been released to Windows Update

“Today, you can now download Windows Vista SP1 via Windows Update. For those of you eager to receive the benefits of Windows Vista SP1 – you can now do so! We’ve seen quite a bit of questions in our comments so we want to communicate as much as possible surrounding Windows Vista SP1 and today’s release to Windows Update as we can.”

If you use have turned on Automatic Update, then don’t worry: SP1 will start downloading to PCs automatically beginning in mid-April.  The update is available in five languages: English, French, German, Japanese and Spanish.  (A second wave of SP1 languages will be released in April.) 

As Nick reminds, “this happens only if you have your Windows Update configured to automatically download updates and SP1 will automatically download but not automatically install).  But if you want to get the benefit of a year’s worth of improvements right now, go check Windows Update today…(Hit the Start Menu, All Programs, and select Windows Update).”

See the blog post for more details, and info on why you may not see Windows Vista SP1 listed on Windows Update (eight reasons are noted here).

Nick also offers more info on the driver situation in the blog and hoted that “many… issues were fixed between the release candidate (RC) and the final version.  We identified a small number of device drivers that may be problematic after an update from Windows Vista to Windows Vista SP1.  Check out the list here; we’ll keep it updated with any additional drivers that we identify.”

Tags: Windows Vista, Vista SP1.

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It’s official: Vista SP1 to be available tomorrow (Tuesday, March 18)

Thanks to a confirmation on Computerworld, Gregg Keizer writes that the release of Windows Vista SP1 will be out tomorrow



“In an e-mail meant to clarify when Amazon.com could begin shipping retail copies of Vista SP1, a company spokeswoman noted that Vista users could get the update on March 18.

“When looking at Amazon’s site, you will see separate listings — one for pre-orders of Windows Vista with SP1 integrated, and the current version of Windows Vista, which does not include SP1, and can be purchased now and easily updated with SP1 online beginning March 18,” the e-mailed statement read…

“If Microsoft holds to plan, Vista users will see SP1 in Windows Update tomorrow as an optional download, but only if their PCs do not harbor one of the balky drivers. Alternately, users will be able to download a much larger stand-alone installer from Microsoft’s download site, also beginning Tuesday.”


Visit Windows Update, or make sure Automatic Update (AU) is turned on once it goes live to AU.  [added 3/18] And watch http://windowsvistablog.com/ for the announcement of availability via WU. 


Tags: Windows Vista, Vista SP1, Gregg Keizer.

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It’s Time To Spring Forward An Hour in the US and Canada: Daylight Saving Time Arrives Sunday

Brace yourselves… it’s that time again.


That’s right: it’s the start of Daylight Saving Time in much of the US and Canada, as noted in more than 2,200 news articles today.



“Huh?  It’s not for a couple of more weeks,” one person said yesterday.


“Nope, it’s this weekend… we updated our products last year to account for the change,” I heard another manager say. (Nice to hear that the message got out. 😉


This year, DST in much of the US and Canada begins on March 9, several weeks earlier than in years prior to 2007. As you may recall, last year the US and Canada “sprang forward” a few weeks earlier than in past years in accordance with the US Department of Energy’s Energy Policy Act of 2005 that was passed into law. DST will end later than usual, on the first Sunday of November (in 2008, November 2); more details on the new DST start and end times can be found here). This results in a new DST period that is approximately three to four weeks longer than in previous years.

So what should you do to make sure that your computers are ready for the change?  If you use Microsoft Update on your PC at home, chances are you’re already covered.  The December Cumulative 2008 Daylight Saving Time and Time Zone Update for Windows should already be installed on your PC.  If you’re not sure, visit Microsoft Windows Update to check your PC and install important updates.  At work, if an IT Pro (aka ‘hero’) manages your network, chances are good that the needed updates have already been installed on your computers and devices automagically.


If you manage servers and a host of Microsoft software, visit http://www.microsoft.com/time for more details.  And visit the support web sites of any other software companies to see if you need to apply any updates – it’s not just Microsoft software that may require updates.  Keep in mind that it’s not just the US and Canada that made changes to DST and time zones: we have an upcoming change in Australia and others noted on the DST and Time Zone Hot Topics page.


In Australia, there are changes to Eastern & Central zones. Australia Eastern (New South Wales, Victoria, Australian Capital Territory and Tasmania) and Central (South Australia) time zones will extend daylight saving and also harmonize start and end times commencing April 2008. From April 2008, daylight saving will end on the first Sunday in April and recommence on the first Sunday in October in all states.


For a summary of the status of product updates, we recommend that customers review the information on the Australia Eastern & Central 2008 Daylight Saving Changes page.  As noted there, the official Australian Government Time web site is a resource to prepare and educate end users and businesses. 

 In most cases, customer will find that these changes have been addressed when the latest cumulative time zone update for Microsoft Windows operating systems was applied (released December, 2007, as noted at http://support.microsoft.com/kb/942763).  Some of the updates are not specific to the Australia Eastern and Central changes and can be applied immediately; other products (for example Office Groove) require manual adjustment after application of the time zone update to the host Windows operating system.

And remember: time is a precious thing. Never waste it.


Of interest, these top news articles for daylight saving time



[update 2:40PM] And thanks to Mary Jo for mentioning this post on her blog to increase awareness.


Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST. 3,530,000 (down a million items); 6,950,000; 649,000+