Categories
Uncategorized

You learn something new each day. Today I found out about Learning Essentials for Microsoft Office

imageIt’s not intended to be a five year mission, but given the long list of products in our ballywick (or is that "bally wick"?) in the effort to address the a question on every one of our products… Next up is Learning Essentials for Microsoft Office. (BTW, the list of the many of the products I cover here are courtesy of our publicly available Microsoft Product Support Lifecycle Index site.)

To be frank, I’d never heard of Learning Essentials ’til now – at first glance, I thought it was a training guide for Office (no offense to my friends in Building 36…)

"Learning Essentials for Microsoft Office is a desktop application that works with Microsoft Office to provide students and teachers a custom Office environment. Learning Essentials includes curriculum-based templates and toolbars for Microsoft Office Word, Microsoft Office PowerPoint®, and Microsoft Office Excel. It also includes academic tutorials and project assistance from leading education publishers. This guide describes the options available for curriculum and IT administrators to customize and deploy Learning Essentials."

Available to Microsoft Academic Volume Licensing customers, Learning Essentials provides teachers and students get tools for the Microsoft Office suite, with templates and tools for Word, Excel and PowerPoint. Academic customers with volume licenses for Microsoft Office 2007, Microsoft Office 2003 or Microsoft Office XP, Professional or Standard editions, are licensed to use Learning Essentials at no additional licensing cost. In other words, Learning Essentials is free for schools that have a license Microsoft Office.

Learning Essentials 2.0 is supported thru 7/10/2012.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Learning Essentials, Microsoft Office.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via http://bit.ly/9u9bGX

Categories
Uncategorized

Your questions: With SAP and Microsoft partnering, where do I go for Duet support?

DuetContinuing my effort to cover at least one customer and partner challenge or issue per day, today, it’s about Duet for Microsoft Office and SAP. (Also, info is available on Duet here on our main website.)

Duet is a solution from Microsoft and SAP that enables seamless access to SAP business processes and data via Microsoft Office, revolutionizing how information workers interact with enterprise applications. (More details are available in this overview on our main website.)

Who is providing support for this solution? This from the support page in the link at left…

"Since Duet was jointly developed, it will be jointly supported. Support will be provided by a joint team from Microsoft and SAP and centralized in two locations that will serve the Americas and EMEA markets. If a customer purchased Duet from Microsoft, the first-level support (logging the initial question) will follow the Microsoft Customer Support Services escalation procedures. Second-level support (implementation and use questions) will be done by the joint co-located teams. Third-level support (break-fix) will be completed by back-end experts from each company."

Get that? Duet is jointly supported by both companies.

If you’re a Duet customer, you should get support through the company from which you acquired your licenses. For Microsoft, Duet customers may visit the Duet for Microsoft Office and SAP Support Services Web site for more information, or as your Technical Account Manager if you have one to open a support ticket. Our teams work closely together with SAP and also address customer issues jointly when the need arises. More information is available in the support frequently asked questions.

Other resources:

Duet Insider’s is a community created to connect with customers and partners that are interested in making the most out of their SAP investment. Microsoft customers and partners can find answers, downloads, give feedback, and receive early updates on Duet and complementary technologies developed by Microsoft and its partners.

Duet blogs are managed by the Microsoft and SAP product teams directly. The teams are committed to share valuable first-hand product information and technical knowledge. Customers are free to read postings and ask questions and contribute to the organic growth of this newsgroup.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Duet, SAP.

Clubhouse Tags: Clubhouse, how-to, customer service.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via http://bit.ly/cXdnPY

Categories
Uncategorized

Your questions: “Will Office 2003 work with Windows 7?”

win7o11On today’s WSJ.com in Mossberg’s Mailbox from Nov. 18, 2009 on the allthingsd.com/ site (the blog where venerable technology columnist Walt Mossberg answers readers’ questions) Mr. Mossberg answers several reader questions, including one on Microsoft Office 2003 and Windows 7.  This must be a popular topic, because I received emails this week (thanks, April and Josh) with essentially the same question.

Q: Will Office 2003 work with the new Windows 7 operating system?

A: Microsoft, which makes both products, says the answer is yes, though I haven’t tested it.

I have. It works. I used it until recently at home (one machine recently moved to Office 2007). But you want more than anecdotal information from me.

Well, there’s a web page for that ;).

As I initially reported here, you can find more information on the Microsoft Windows 7 Compatibility Center. Perhaps folks could include a reference to this helpful site when wondering online about Windows 7 application compatibility (aka "appcompat" at Microsoft). Just a thought.

With respect to Office 2003, we have tested it and you can see the results for yourself on the Windows 7 Compatibility Center, specifically on these pages for the Office 2003 Suites (and be sure to get Office 2003 Service Pack 3 provides the latest updates).

atd101309 You can get information on more products on the Windows 7 Compatibility Center, and by using the Windows 7 Upgrade Advisor. A few weeks ago, Katie Boehret (a reporter for the Wall Street Journal who pens the weekly Mossberg Solution column), talked about this Windows 7 Upgrade Made Easy just before we released Windows 7 on October 22:

"Windows 7 Upgrade Advisor Beta [my note: it’s released now], Microsoft’s own tool, analyzes what will and won’t work properly when the newest version of Windows installs."

More info: if you’ve got questions about Windows 7, look thru the posts from community experts on the Microsoft Answers site about Windows 7 (in 11 languages!) at http://bit.ly/ZbSp6.

 

Tags: Windows Vista, what I read, twitter, Microsoft, Windows 7, FAQ, your questions.

Clubhouse Tags: Clubhouse, how-to, upgrade, Windows 7, Office.

Delicious Bookmark this on Delicious Bookmark and Share

Also available via http://bit.ly/4itwVB

Categories
Uncategorized

Advisory: Important Information on SharePoint Server 2007 Service Pack 2

As I posted on Twitter, the SharePoint team has posted important information about SharePoint Server 2007 Service Pack 2 for customers on their team blog:

Attention: Important Information on Service Pack 2

We take product quality seriously and make every effort to avoid and resolve issues that adversely impact our customers.  Unfortunately, we have recently discovered a bug with Service Pack 2 (SP2) that affects all customers that have deployed it for SharePoint Server 2007. 

During the installation of SP2, a product expiration date is improperly activated. This means SharePoint will expire as though it was a trial installation 180 days after SP2 is deployed. The activation of the expiration date will not affect the normal function of SharePoint up until the expiration date passes. Furthermore, product expiration 180 days after SP2 installation will not affect customer’s data, configuration or application code but will render SharePoint inaccessible for end-users.

We are working to release a hotfix to automatically fix this issue. A manual work-around is currently available and involves customers re-entering their Product ID number (PID) on the Convert License Type page in Central Administration.  For more information and detailed steps please read this KB article. (The KB link is not currently active, it will be available within the next 48hrs)

We want to assure our customers that this issue does not impact data integrity or their SharePoint deployment in any other way.

For your convenience, below are some answers to questions that you may have and we will update this blog post with a link to the hotfix as soon as it’s available.

We apologize for any inconvenience this issue may cause you.

Jeff Teper
Corporate Vice President
SharePoint.

More details and Q&A are available via the post, and (as posted) Microsoft KB article 971620.

Tags: announcements, SharePoint.

Clubhouse Tags: clubhouse, Office, SharePoint

Delicious Bookmark this on Delicious Bookmark and Share

Available at http://bit.ly/TPImY

Categories
Uncategorized

The new year rings in another bonus: a rise in bogus electronic greeting cards

It’s that time of year again when fake online greeting cards increase in the daily Outlook mailbox and in web based mail as well).

A common give away? The sender is often listed only by first name – no last name – and includes links to various e-card sites: this was from Michelle offering "Happy Wishes!"

Michelle has created the ecard.

Here’s your greeting card: [this one from included a URL from greetingcardcalendar.com]

Thank you, greeting-cards.com team.

As I noted in a post last year on the subject, Brian Krebs of the Washington Post highlighted this problem in his post on Not-So-Friendly Greeting Cards.  Krebs noted that the rise of fake online greeting cards that can install keystroke loggers on to your computer, rather than delivering what you thought to be an innocent e-card from a long lost aunt.

"You might want to think twice before opening that e-greeting card sent to you via e-mail. Cyber crooks have recently been blasting out millions of fake online greeting cards in the hope that recipients will click on the included links and infect their computers with password-stealing viruses.

"Previous e-greeting card scams harbored their viral payload in an infected e-mail attachment, but fraudsters now are simply embedding links in the fake card messages. Anyone who clicks on such a link without the benefit of the most recent security updates for their Web browser is likely to have their PC silently whacked with an invasive keystroke-logging program.

"… It is sad that the state of e-mail security has come to this, but Microsoft Windows users would be well-advised to simply delete any e-greeting cards that land in their inboxes."

For more info, see the Wiki link on the Storm Worm, and here on Symantec’s site.

Also, here’s the link if the embedded links above don’t work: http://blog.washingtonpost.com/securityfix/2007/07/notsofriendly_greeting_cards_1.html

And see my past note on how there’s no immunity from security vulnerabilities.

More info:

Tags: Microsoft, security, antivirus, antispyware, Windows Defender.

Bookmark and Share

http://tinyurl.com/bogusecards