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Six months and Google finally acknowledges I’m me: the troubles with “real” identities

(Written late last night, this addresses the long saga I’ve had with Google in confirming my name on their services.)

Busy week this, given we have so many great people in town for TechReady 14 in Seattle, but I’ll still try and find time to celebrate my eleventh anniversary at Microsoft. In my time here and in the industry, I’ve seen my share of interesting emails and headlines: last year at this time it was about the Transition to IPv6 and how it’s “not the End of the World”. (We’re still working hard on that transition, as are many of our customers, partners and much of the industry.) Today I reflected on another headline, especially poignant given some of the headlines we’re seeing today on our awareness campaign: “Google to give closed-door briefing on policy changes.”

Today’s interesting email comes from the oddest of places when you consider the topic…

Google.

If you’ve read some of my past posts, you know that it’s been several months since I first noted Google doesn’t believe I’m me, and the troubles with real identities. Back in August, I noted that Google’s new services had some trouble with my name and had suspended my profile (note that’s my emphasis in bold)as I violated the Google+ Names Policy.….

“It appears that the name you entered doesn’t comply with our Names Policy. The Names Policy requires that you use the name that you are commonly referred to in real life in your profile. Nicknames, maiden names, and so on, should be entered in the Other Names section of the profile. Profiles are currently limited to individuals; we will be launching a profile for businesses and other entities later this year.

“Your profile will be suspended until you do edit your name to comply with the Names Policy…”

Hmmm… I’ve heard something like that before: “You will comply. Resistance is futile. You will be assimilated.” Ah, okthxbai.

This was around the time that many folks were noting a heavy handed and less than level approach the company in Mountain View was applying, just as I encountered on Facebook. (But that was fixed… twice.)  I’ve been me longer than Google’s been Google (or perhaps their real name is actually “googool”? 😉 But I’ll let that slide for the moment. And I’ll pass on how less-than-NSFW spammers had better luck registering for Google’s service: see this post of “Google asleep at the switch” in ComputerWorld.

Columnist extraordinaire Violet Blue wrote last December in her post 2011: Nymwars Year Zero of how Google Plus with its “real names” policy ignited the Nymwars. She ran into the account suspensions buzz saw in Google+, running into a similar situation as I had, highlighting “Google Plus’ contradictory behavior: Google+ was simultaneously, blatantly allowing certain people to violate the policy.” (Vic, I wonder who they’re talking about?)  Liz Gannes wrote about this challenge in her article on how Google & Facebook want to unify our identities w/ single account (theirs). Mike Swift over at the San Jose Mercury News reported on the ‘Nymwars‘ debate over online identity, and just who decides how a person is known on the Internet. And several good folks noted the problem in Google + posts but to no avail, including this post on “Real unconventional names = bad. Fake ‘normal’ names = OK” from Mike Elgan, and this excerpt from an eloquent post by my friend, Jon Pincus…

“Dj ASHBA and Chamillionaire the Ceo are ok; Doc Popular, Technogran, and Kaliya IdentityWoman aren’t. 50 Cent and Jennifer 8. Lee are cool; M3 Sweatt isn’t.”  [ I hope that I’m still cool in some Circles. 😉 ]

A week ago, Violet Blue noted in her updated post how covered some of the new Google+ name policy changes, referencing Bradley Horowitz’s announcement in regard to the use of pseudonyms and nick names, and the need to allow these for many valid reasons. The new policy allows the addition of a nickname to a users’ pre-existing display name, and allows the use of pre-existing pseudonyms (with “a modicum of provable fame/notoriety). But I found little in the way of clarification or expedience on approving what they already outlined around “the name that you are commonly referred to in real life.” In his post, Mr. Horowitz continued their analysis of all name appeals on Google+, a majority wanted to add nicknames, about 20% were business names, and the last 20% would either prefer to use a pseudonym or another unconventional name. Which put me into that last bucket. What I found somewhat incredulous was this part of his post:

“Since launch we’ve listened closely to community feedback on our names policy, as well as reviewed our own data regarding signup completion. The vast majority of users sail through our signup process — in fact, only about 0.1% submit name appeals.”

Really? (/sethmeyers emphasis)  If you consider the “law of large numbers” and take the company’s membership numbers as gospel, you get figure of something like 90,000 appeals on the high side. Which makes me part of the 0.1%. 😉  More from Mr. Horowitz’s post:

“If we flag the name you intend to use, you can provide us with information to help confirm your established identity. This might include:
– References to an established identity offline in print media, news articles, etc
– Scanned official documentation, such as a driver’s license
– Proof of an established identity online with a meaningful following”

Check, check and check: I’d provided all of these things in all prior attempts, just as I did with Facebook previously. I decided to submit my appeal one last time with the requested documentation, this time citing search engine results from Bing and Google… and one additional item: a list of names of folks I know at the company in Mountain View.

For some who found quick resolution, it took knowing the right person on the new social service, or getting through to Natalie Villalobos via Twitter. Others have had their requests languish for months, many ignored by what seems to be a less than optimal submission process that might get your name reviewed by a real person. I submitted information not once, twice, three times, but at least four. I even sent personal notes to old friends in Mountain View, including a couple to my former associate Vic Gundotra.

It’s taken me about six months since the Google robot reviewers adjudicated on my moniker. Today I found the following mail in my Inbox, the first email I’ve received from anyone at Google on the subject…

From: 111238458468081184848-noreply@google.com
To: M3 Sweatt
Subject: Your Google+ Appeal

Hello,
Thanks for sending us your appeal. You’re right: your name does comply with the Google+ Names Policy. Your name has been updated on your Google+ profile. If you submitted the appeal during sign up, your profile has now been restored. Log in to Google+.
Sorry for the inconvenience,
The Google+ team.
Log in to Google+. You can’t reply to this message.

Wow. Gee, kthxbai. I’m live on G+ here.

Actually, IIRC it does comply with the original Google+ Names Policy, but not the updated version of the policy that disallows the use of numbers, symbols, and obscure punctuation. The transliterated version of my name, 斯维特埃姆三, sailed through review, but I fear that folks like Bo3b Johnson will have a difficult time.

The last line in which I find indicative of this entire escapade: you can’t reply to this message. You may find it difficult to get a hold of a real person to review your real name (I’m not the only one getting a hold of customer support as noted here on theinquirer.net). I know how frustrating it is when you can’t reach a real person to resolve an issue with a big company, even at a company the size of Microsoft – hey, that’s one of the very things I spend my days working to improve across our product and services teams. We’re certainly not perfect, but we work really hard at improving our record.

Closing thoughts on all this? Unless you’re persistent, someone takes note of the issue, and have good support and documentation, you may have a long wait until someone agrees that you’re really you. Which frankly I don’t need Google to tell me that: Bing and other search engines help affirm what my friends, family and associates already know. In the end, Google still refers to me as a number (111238458468081184848), so it’s ironic numbers aren’t supported.

When a company asserts to manage my identity, they should work harder to correct their mistakes.

Tags: CPE, Microsoft, customer satisfaction, Social, Google

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Six months and Google still doesn’t believe I’m me: the troubles with “real” identities

Remember when I noted that after three months, the nameless folks at Google insisted I wasn’t me ?

Well, I’ve been suspended by Google…

“Your profile has been suspended.

“It appears that the name you entered does not comply with the Google+ Names Policy.

“The Names Policy requires that you use the name that you are commonly referred to in real life in your profile. Nicknames, previous names, and so on, should be entered in the Other Names section of the profile. Profiles are limited to individuals; use Google+ Pages for businesses and other entities.”

In other words, I do not comply. 😉

After all these months, I’ve not been able to reach anyone in Google’s customer service department (do they have one?) or been contacted by the company for more information. I can’t even comment on the issue when raised on Google Plus, as raised by Mike Elgan.

Oh, well.

As I noted previously, perhaps Google should Bing it. Similar results on Google’s search site, too. To be frank, I was “M3” long before Google was, well Google,. And even then, I wonder if Google had tried to register their name, they’d be denied as it wasn’t their name wasn’t correct (see googol). And it’s been the subjuect of web humour and discussion as noted here and here. 

danah boyd wrote in her post about the the value of pseudonymity that “enforcing “real names” policies in online spaces is an abuse of power.” Since then, we have seen several high profile examples that have come to light, where both pseudonyms as well as real-life names were wantonly eradicated as Google enforced its “real names” policy.

As eloquently put by my friend, Jon Pincus,a few months ago when Plus was referred to a still being in the pilot phase…

“Meanwhile, back on the nymwars front, several of the people on the suggested users list have names that violate the guidelines.  It really highlights the inconsistency of Google’s policies: Dj ASHBA and Chamillionaire the Ceo are ok; Doc Popular, Technogran, and Kaliya IdentityWoman aren’t.  50 Cent and Jennifer 8. Lee are cool; M3 Sweatt isn’t. Once again, to quote Vic, there’s still a ways to go.”

True dat.
 
With a nod to my friend, Oliver, as I’m unable to get on + with the name that I am commonly referred to in real life, I transliterated it. Perhaps now someone at Google will approve it. 😉
 
More at https://plus.google.com/u/0/103606875168508866506
 
Given Vic Gundotra’s first name is Vivek, I wonder if his profile would’ve been denied? Or perhaps he’s leading the way on the use of ‘nyms, as they’re called. 😉 
 

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What will the PC look like in five years? Here’s one look at my son’s possible Windows PC in 2016

The other day I mused about my past predictions of future PCs, noting how far we’ve come for price/performance over the last few years since 2004…

Way back in 2003, I worked in the Windows Hardware group, and was asked [in 2004] to present at an industry conference about “the PC of tomorrow”. Looking at what we had shown off that year at our Windows Hardware Engineering Conference (WinHEC), I suggested the machine of PC of 2008 would be a multi-processor, 8GB machine with a 200GB HDD, DVD-multi optical and integrated web cam and telephony for under a grand (US$).”

Last night after the kids went to bed, I decided to address the question of what I thought my son’s PC would look like in four or five years. (This is my own look at one possible scenario, and not to be taken as a definitive view from our company on the direction of the PC. Now you know a little more about how I spend my spare time. #geek)

My initial thought in 2008 was that by the time our eldest son would be in high school (that will be this fall), he’ll be taking a light and sleek, slim-line, multicore notebook with slot-loading DVD, wide screen display, 16GB or memory and a 256GB SSD drive… all for under $1,000.

But I said that his main device will be a phone.

Since that prediction in 2008, we’ve seen comparatively incredibly powerful machines available for under $1,000, noting the recent addition at our home of a new Sony VAIO AIO, complete with an Intel core i5 processor, 4GB of memory, a 1TB HDD, touch input and much more in a very stylish package. By this fall, you’ll likely see similar packages complete with a faster processor, more memory and a larger HDD for the price I recently paid. Given inflation, the price in 2016 may be higher than $1,000, but it’s likely you’ll still be able to find a good PC at that level, and at various price points depending on your needs.

My guess in 2008 that he would spend more time on his phone than he does his notebook is probably true, but that’s changing: he now creates much more content with his PC than ever before. Today he has a sub $1,000 Alienware M11x notebook as his primary PC, with an Intel core i5 processor, 8GB of RAM and a 500GB HDD, which may be upgraded to a larger traditional HDD or even a new solid state drive (SSD) in the fall (shhh… don’t tell him). The processor and RAM may be fine… but we’ll see what the market offers during the back to school and holiday 2012 shopping season.

But what about the time our oldest is ready for college, in 2016?

First, I’ll bet he’ll have more than one PC, but with a similar user experience on all of them.

  • One computer will have a keyboard in addition to touch input. That’s the convertible tablet notebook PC.
  • The other will likely be light, streamlined and have very few moving parts. That’s the slate.
  • The last will be a smartphone.

Last year, Steve Ballmer said that there were three areas of innovation to watch:

“No. 1, your computer will learn to recognize you, even more than it does today. It will see you. It will recognize your gestures, your voice, your fingers,”

“Secondly, “My computer will actually learn to understand me,”

“Then he mentioned cloud computing, where software and data are stored at remote servers run by companies like Microsoft and Amazon.com. People access the software through computers, mobile phones and televisions.

“The cloud is essentially a buzzword that refers to using the Internet to connect you even more seamlessly to the people and information that’s important to you,” Ballmer said. “Those phenomena, in the large, will be the source of so many new companies … that it will be a really exciting time over the next five, 10 years.”

All good things to consider in the PC of five years in the future. Perhaps even this fall, given some of the advances we see today, particularly when it comes to touch input and speech recognition, plus the incredible shift to the cloud (for storage and services).

As my son will be editing video, writing code, playing very involved online games and managing his multimedia website empire, his primary PC will likely be a convertible tablet the size of a magazine that is power-smart and runs for hours on a single charge, plugs into a nice dock and large screen/TV on his desk, complete with array mics, HD quality cameras (front and back), and a HD quality multi-touch screen. He’ll still type and mouse, given the need to interact with content (audio, video and code) as well as having his computer handle day to day dictation. Today, I like having the option of using my current HP Elitebook 2760p either as a slate or a full fledged notebook PC with attached keyboard (that also protects the screen). I’m also intrigued by the form factor of the Acer Iconia Tab W500 (at right), providing the mobility of a slate with the productivity of a notebook.  (I wonder if this approach will catch on in the future or be supplanted by a slate with an external keyboard.)

I think that his slate, used for consumption, reading assignments, social media, entertainment content and some limited game play, will have very similar specs –  just as we see in the specs closely shared by the current Samsung Series 9 notebook PC and the complimentary Samsung Series 7 slate PC (shown at right) – both running the same Windows OS.

Not only will these devices recognize his voice, his face and his fingerprints, with the Windows OS and the right Office suite 😉 they will understand his schedule, his likes and dislikes, priorities and help him make better decisions (with a great decision engine, no doubt ;).

Given our household, I expect we’ll have a future iteration of the Windows Home Server – perhaps a networked NAS device that also connects and synchronizes with offline storage for cloud access and back up to avoid catastrophes. When you consider today that each member of our household has 25GB in the cloud for free on Windows Live (via SkyDrive), signing in to Windows with a Windows Live ID will be a more seamless experience, and (as Steven noted in the linked post) more personal and easier to set up as it protects your privacy and safety. As connections to these servers gets faster and more efficient, new scenarios that have not been fully available before will be possible. We’ve started to outline some of the ways that the cloud will be a mainstream way to access and leverage content from just about anywhere you have a connection.

Common to these devices will be incredibly fast boot times. You can also imagine that 16 to 32GB of RAM will be more common, and given recent market research report estimates, the top size of a single very large capacity disk drive will increase to 8TB, with 1TB (perhaps 2TB) of on board SSD storage – maybe half that on the slate – will be available. The processors on these PCs of 2016 will have power that easily bests the Core i7-3960X of today (with six cores and a 15MB L3 cache) to manage what’s there on the PC, as well as his constant communications over the mobile Internet.

Absent on both of these: DVD-multi optical. Just as the floppy disk disappeared from view a few years ago (is there a mainstream OEM offering an on-board floppy?), I expect that mostly desktop machines will feature Blu-Ray DVD read/write support, with most slim notebooks looking to the Web for content and apps, on occasion utilizing external drives for adding archived content and installing legacy applications (for installing classics like Zoo Tycoon 2, of course).

Still prevalent will be the ubiquitous RJ-45 Ethernet port, headphone and mic jacks, USB 3.0 and Thunderbolt ports, and of course the SD card slot. I’ll still be using SD cards for the vacation photos and video on 128 and 256GB SD cards from my HD camcorder on the PC, for editing, publishing and archival.

In 2003, I suspected that telephony would be better integrated into the PC of 2008 – perhaps not as literal as the telephone handset of our Athens PC prototype shown in the mock ad above, but integrated with an array of microphones and integrated. That’s there as well, just as it is today, via a headset or on-board audio, but I expect even better integration with mobile phones. I expect that he’ll make most of his phone calls from that PC as well, multitasking as he does today: chatting away while playing games, doing homework and working on his various projects on a slim, fact slate/notebook.

The icing on this hardware cake will be the additional power outside the box. Given he’ll be connected to the most powerful servers on the planet anywhere and everywhere, the cloud will provide the real computing horsepower he needs to handle heavy computer lifting.

So I’ll stick with my wager: off hours, my son’s primary technology consumption and communication device will be a phone… with his two PCs and cloud storage allowing him to express his creativity and manage his life. (What the phone will look like is anyone’s guess, but I do like where we’re going with the Windows Phone form factor – eventually I’ll be able to replace the contents of my slim wallet with my phone, but I’m not sure we’ll get there by 2016.)

Now if I could only get him to clean up his room to make it as organized as his Windows desktop. 😉

Additional perspectives:

Q&A: “Athens” Prototype PC Inspires Innovations Showcased at WinHEC 2004: A blast form the past, in an interview with Tom Phillips at the 2004 Windows Hardware Engineering Conference, talking about the evolution of the PC as a center for information-worker communication and collaboration.

Microsoft’s Home of the Future: If you want to get a glimpse of one Microsoft view on the Home of the Future, then take a tour with Steve Clayton, as shown here:

Microsoft Office Productivity Future Vision: Find out how technology could transform the way we get things done at school, at work, and in the home over the next 5 to 10 years. (Video release: 2009)

Tags: Windows, Windows 7, Microsoft.

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Surviving CES in Las Vegas: A few helpful hints for 2012

 

 in this post, I offer a few tips for those heading off to CES 2012 in Las Vegas this week…

As you may already know, CES 2012 begins this week in Las Vegas (officially, CES is January 10-13). Yes, it’s true that researchers have determined that stress may cause the brain to become disconnected, but you don’t have to be disconnected at when traveling to Las Vegas.

BTW, you can find Microsoft this year at Central 7244 (here’s a map). Yes, we announced that the 2012 CES tech show will be our last where we have a booth.

As noted in the Wall Street Journal

“CES, as the event is universally called, is used by many high-tech companies to show off what they have developed—as well as product plans for the rest of the year. The event has assumed increased importance as consumer purchases of goods have topped revenue from business customers for many electronics companies.”

Once again, I was asked not once, not twice but a half dozen times in the last day for a couple of restaurant recommendations and a link to my past, popular post, “Surviving CES in Las Vegas: A few helpful hints“. So with a tip of the hat to my old friends and definite foodies at Rogers (love Aureole), I offer a few tips for those heading off to Vegas this week for the event, updating the bits from previous blog posts.

I’ll add additional tips this week as they come in. I can’t wait to see what there is to offer from Microsoft and many other exhibiting companies.

Attending CES virtually:  I certainly agree that regular visits to Engadget and Gizmodo is a good start start, particularly as Robert notes…

“Engadget has more than 10 people walking the floor for you. Why? So you don’t have to!”

I’ll be watching the CES feed from ZDNet and other reporters on the scene, and following some of the suggestions and links in Scoble’s “how to-survive CES without getting off the couch. 

Who to follow on Twitter: If you want to watch the tweet streams in the Twittershpere from are a great number of folks attending CES active on Twitter,follow the unfiltered Tweet stream in the Twittershpere by searching the Twitter hash tag #CES12 and hash tag #CES.

You’ll also find many Microsofties, reporters and commentators (including the erudite , , and ) as well as many media outlets.

As noted by @ednmagazine recommends you follow the (my view) irrepressible @sylviebarak, in addition to @Patrick_Mannion, @awolfe58, @junkoyoshida, @EDNmagazine, @DesignNews and @ee_times.

Real-time coverage and daily wrap ups: In addition to the Microsoft CES News Center, the central online resource for Microsoft news at CES, here are a few more feeds to watch:

And don’t forget Steve Ballmer’s keynote, taking place LIVE on our Facebook page this Monday, 1/9 at 6:30pm PST at http://on.fb.me/ywDHN1 (per our own Kristina Libby, Frank Shaw and others).

Additional “be prepared tips” for CES:  For some additional tips, see Betsy Aoki’s Tips for surviving CES, and other survival tips courtesy of Bing, including CES 2012 survival tips from Reginald Levine of the Atlanta Examiner, and Preparing for CES 2012: Trends, Tips, Keynotes, & Hotspots by Canadian Marketnews’ own Christine Persaud.

Microsoft At CES

As noted above, the Microsoft booth at CES is at Central 7244 (here’s a map). Yes, we announced that the 2012 CES tech show will be our last where we have a booth. And no, once again, I will not be there: you have to leave someone at home. (I have already seen a few cool new things making a debut at CES, such as the very sexy [redacted] from [redacted] and the incredible [redacted] from [redacted]. 😉

For more on all the Microsoft and partner happenings at CES, be sure to visit The Microsoft CES News Center, the central online resource for Microsoft news at CES.

Steve Ballmer’s CES Keynote: Planning on going to Steve Ballmer’s keynote? Remember that attendees attending in person must have their CES conference badge, required for admission. While no other special credentials are required, you should plan on getting there at least one hour prior to the keynote: general admission is first-come, first-served and seating begins at 6 PM. Watching virtually? Steve’s keynote will take place LIVE on our Facebook page this Monday, 1/9 at 6:30pm PST: http://on.fb.me/ywDHN1.

A Few General Travel Tips for CES

Flight and Hotel: If you don’t already have either of these, good luck. You’ll have a better chance of winning big on nickel slots than finding either at this late date. Stay home and read the daily CES blogs.

But if you must go, try booking online, going stand-by, or fly and drive from another major city. As for hotels, call a well-connected travel agent or try to find a room in town (downtown Las Vegas)… otherwise, find a friend staying at the Embassy Suites across from the LVCC and snag the pull-out couch, offering to go Dutch for dinner at Aureole (where you’ll be buying the wine, of course ;).

Show Passes: If you haven’t already done so, register now. This year, use use priority code AN14 when registering. You can also register at the Las Vegas Convention Center (CES Central Plaza, Main Registration Area, or the Las Vegas Hilton Ballrooms) and at the Venetian Meeting Rooms, Level 2).

If you have your badge… Go straight to any Badge Holder pick-up location. As the CES notes, be sure to bring your personal ID, such as a driver’s license or passport. You’ll also need one business ID such as a business card.

As CES reminded me, “if you received your badge in the mail, be sure to bring it with you to the show. Each registrant who received a badge by mail will need to go to a badge holder pick up location to get their official International CES badge holder. Admittance without a badge holder is not permitted.”

To avoid lines at registration, pick up your badge holder at any of the following badge holder pick up locations starting on Sunday at McCarran Airport, ARIA, Circus Circus, Excalibur, MGM Grand, Mirage, Riviera, Westin Casuarina, Wynn and Venetian, or on Monday at the LVCC.

If you don’t have your badge… go to one of the CES registration areas to pick it up. See just below for locations or check out the yellow highlighted areas on this show locations map. Again, bring your personal ID, such as a driver’s license or passport. You’ll also need one business ID such as a business card.

If this is your first time at CES… check out the CES official newbie guide. CES includes a few helpful hints of their own on navigating The CITY

CES TechZone: More than 20 targeted areas focusing on technologies and topics that interest you. From the latest in 3D to ZigBee, you can see all the 2012 CES TechZones here.

Official CES Social information… New and improved for 2012, CES Social Circle is the official social media site for the 2012 International CES. In association with CEA, digital marketing firm Pyxl designed and developed this dynamic data visualization site. Social Circle intelligently finds, indexes and aggregates social content from around the web in one easy-to-digest visual dashboard. By utilizing a variety of social media APIs, Social Circle visualizes articles, tweets, Facebook posts, photos, videos and official CES content, before, during and after the event. Visit Social Circle at http://social.cesweb.org, and find CES on:

       

CES Registration assistance numbers and email addresses:

Inside U.S.: 866-233-7968, and CESreg@CE.org

Outside U.S.: +1 301-694-5243, and Internationalreg@CE.org

Press: 703-907-4365, and Press@CE.org

Exhibitor: 866-233-7968, and Exhreg@CE.org

What to Wear

Pack light. Keep in mind that it is cold in Vegas this time of year: the weather will be near freezing at night (“but it’s a dry cold”) and up in the mid 50-60’s during the day (or about 10-15 degrees for my friends outside the States). Check the weather report for Vegas here.

image

CES attire: depends who you are, what you’re doing there.  If you are doing demo duty, chances are the standard dress includes khaki or dark pants and company provided shirts: ask for two shirts and have one laundered daily if you are on booth duty each day. (Shame on the companies that only give out one shirt to booth staff, and double for those companies that don’t spring for padding under the carpet at the booth.) See also a few travel recommendations from Colin Cowie on packing.

For after the day’s event, you’ll need bring a jacket that you can wear as you brave the winds from the Arctic tundra as you make your way from the LVCC to your hotel. But wear a stylish shirt underneath just in case for the late-night antics around town… or better, bring a nice shirt allowing for a quick change prior to dinner and doesn’t require a trip back to the hotel. I mean, c’mon: this is Vegas… (Please note that this part of the post is shallowly geared towards the boys: ladies heading off to Glitter Gulch should pack accordingly, but still bring comfortable shoes for the show floor. They may not be pretty, but you’ll be happier come dinner time.)

No matter what: wear great, comfortable shoes. And don’t bring the stylish shoes, go for comfort as you will be standing and walking. A lot. If you’ve been to CES in Vegas previously, you’ll recall that many smart execs are often seen roaming the floors in walking shoes or sneakers. My pick: anything from Ecco, Rockport or New Balance, which all have nice shoes in black to go with your winter wool suit or trousers.

Getting around CES and Las Vegas

Getting from the airport to anywhere: Remember, if you need to get a taxi cab at McCarran airport, look to the departures area where people are exiting the taxi. (Just a suggestion, not an endorsement.) If you arrive into Vegas with other folks on the same flight, consider renting a limo or get together an impromptu set of people going to roughly the same hotel on the strip: that way you’ll pay one limo fee.

Cars and parking: Last, unless you plan on traveling off the main strip, generally don’t rent a car (take a cab). You’ll avoid the hassle of trying to find a space in a short period of time, and any hassles with daily hotel parking – it used to be that rates on the Strip were as near and dear – and just as expensive – as a flat in SoHo. My Twitter friend Mary Branscombe notes at CES 2012, many hotels on the strip (or nearby) offer free parking, which is great if you’re driving to Las Vegas. But CES recommends and encourages attendees to take the shuttles as parking at the LVCC and around the strip can be tough during the show, as well as a hassle (I once waited 30 minutes for my rental car at one theme hotel).

Travel from the strip to the LVCC. On the strip, well, you’re on your own. I suggest comfortable walking shoes. Lots of good info on the CES site when it comes to travel via car and parking,  Most CES-affiliated hotels have shuttle busses to the LVCC, but get there early as many are filled to capacity. When leaving the LVCC and faced with a bus line longer than the The Road Ahead, check out the busses with shorter lines destined for other hotels that may be within walking distance of your destination (get the map of shuttle bus stops for more details).

Shuttle busses: While taxis are ubiquitous around Vegas, there are other modes of transportation to get to and from CES. The International CES offers complimentary shuttle service on all four days of the International CES. We’ll even help you get to the airport as you head home after several successful days of networking and deal making.

The Las Vegas Monorail connects the Las Vegas Convention Center (LVCC) and Las Vegas Hilton to a variety of hotels, including MGM Grand, Bally’s, Flamingo, and Harrah’s. Traveling at a top speed of 50 mph, the monorail is often the quickest travel option to and from the International CES. And the Las Vegas Monorail is a deal when you consider the costs (in cash and time): $5 per ride or the incomparable deal of the three-day pass for $40. Heck, you’ll spend that much in a single cab ride in the wrong line of traffic.

Food

Bring your favourite snack food. See below on booking restaurants early (call before you fly) and be sure to bring your favourite portable snack foods (such as trail mix, snack bars) as the food selection on the show floor leaves something to be desired. (Note that the cafeteria at the main entrance does serve a reasonable selection of breakfast items.)

Personally, I find that Odwalla bars travel well, particularly the C Monster and Berries GoMega. You’ll be the envy of all waiting in line for the hot dogs that have been slowly rotating on the burners since 2007. (I’d also like to call out Mrs. May’s Trio bars for quick, light snacks. Rob Pegoraro is partial to Clif Bars, which will do in a pinch, tho’ I find them quite woodsy for my tastes. 😉

There’s nothing like dinner in Lost Wages: I like standing in lines waiting for a table about as much as enduring some of the things you probably won’t ever see on the evening news. Unless you already have a reservation at one of the better places on the strip, and if you lack an invite to a team or company event (or even if you have one and they chose the buffet at Circus Circus – private joke), there are lots of great places to consider for dinner (many of them off the strip, if you don’t mind a drive). Let me know your own best selections for the area!

For starters, check out Vegas ratings on Gayot.com’s list of top Vegas restaurants as well as Frommers.com list of top Vegas eateries.

  • On the strip… price-is-no-object favourites include Aureole (awesome), The Rosewood Grill (with huge, photogenic lobsters), Piero’s Italian, The Palm Steakhouse, Emeril Lagasse’s Delmonico Steakhouse, Nobu for sushi at the Hard Rock and Seablue at the MGM. If you are dining with a small set of people (two or three people) then consider eating at the bar at one of the better places: you’ll bypass the wait and often get the same food as in the main restaurant.  Mary also raves about the fantastic food at Shibuya in the MGM.
  • Off the strip… favourite restaurants include the India Palace, Thai Spice, Roy’s… and my personal favourite, Rosemary’s Restaurant, which reminds of the great food of New Orleans, courtesy of Michael and Wendy Jordan.
  • To keep within your per diem… I like the always wonderful Lotus of Siam for Thai (just off the strip), Market City Caffe at the at the Monte Carlo Hotel, the Burger Bar at the Mandalay Bay, Capriotti’s Deli and the Bougainvillea Cafe at Terrible’s Hotel (great breakfasts). Add to that in addition to the buffets at many of the top hotels (a great list is on gayot.com noting top buffets). One way top top out the per diem in a single sitting (but so worth it) is at L’Atelier de Joël Robuchon at the MGM Grand Hotel is an awesome value for the money, with an incredible French tasting menu.
  • For breakfast or dinner, go for the amazing French cuisine at Bouchon at the Venetian, from Thomas Keller of the famed French Laundry restaurant in Napa Valley. A great place to splurge. As noted above, yogurt and basics are available at the LVCC entrance. Avoid anyone on the street offering you a flyer “to a great place for breakfast” that looks like anything but a great place for breakfast. If you’ve been to Vegas previously, you know what I mean.

A note on booking tables… Consider booking your table through your hotel concierge as noted above: if you haven’t called them in advance, ask for their help in booking a table (tip, please) and get their business card with their phone number after you check in… and give them a tip if they offer a direct dial number. A good concierge may be able to score a reservation to a hard-to-book place: I have found that your best bet is a well-connected hotel concierge if a direct call to the restaurant doesn’t pan out. Also, look to your credit card company (many offer a concierge service) or try your hand (or mouse) booking a table at OpenTable.com. Many of the restaurants still show availability on OpenTable.com as of today, so book early.

A few general travel tips for CES

Say hello your new best friend: the hotel concierge. Introduce yourself and hand them a business card. That one move may come in hand later more than you know. See ‘dinner’ and ‘getting to the airport’ for starters. If you plan on doing a lot of schmoozing at CES, call them and introduce yourself now to let them know you will be staying at the hotel. As Cowie notes, “ask your concierge to make some reservations for you now at top restaurants so you don’t find that you can’t get in when you arrive there in peak season. Tip the concierge the moment you arrive…” See, you can learn helpful travel hints from a man that you thought only had great party design sense. 😉

Know what’s going on off-show hours. “No, really… we were entertaining clients at ‘O’ last night…” Before you depart, visit the New York Times’ guides to Las Vegas and go to the Time Out Las Vegas Site for a list of sights and attractions around this gambling capital. Vegas is not just about casinos and floor shows: there are fine art museums like the Venetian Guggenheim, the roller coaster at New York New York (which is usually quite crowded).

Unfortunately, with a nod to my own geekyness (and many others in Windows, not naming names) the Star Trek: The Experience at the Hilton closed. A toast to my old friend, Ian, who I believe will likely be in LV for CES: he originally introduced me to Quark’s Bar and Grill long ago (in a galaxy…) which actually had some reasonable lunch fare. C’est la vie.

The Times has a great 36 Hours in Las Vegas guide that should not be missed (Bookmark or print an XPS file of their Las Vegas restaurant listings and main attractions).

See the Review Journal’s Best of Las Vegas site prior to heading to Vegas. The Journal has the rankings from everything from the best restaurants to the best Elvis Impersonator (it’s Trent Carlini, according to the ‘Next Best Thing’). Great shows include Blue Man Group, Celine Dion, Donny & Marie (really!), the always classic Mystère Cirque du Soleil, O Cirque du Soleil, and the incomparable Penn and Teller.

All in all, try to have fun… just don’t try to expense it. And if you must, tell folks that the night out at Penn and Teller really was for a business meeting, that you had to go and it wasn’t very good. (But careful, as it truly is a great show.)

Going Home

Getting to the airport. Finding a cab on the last day of CES is like looking for your 25-character product ID code for software you first installed a year ago. Trust me on this one. Arrange a car in advance through your concierge for more than one traveler. Or that concierge you tipped earlier just may have arranged a shuttle for a small group that has an opening.

If you don’t have a ride from the LVCC… I have found that when leaving the LVCC directly for the airport, go to the head of the line and ask if anyone else is destined for the TSA security screener at McCarran… and if there’s room, offer to pay for their ride. Best if you have carry-on luggage and not the 12-spaces high demo rack destined for cargo check in. (Please note that I have used this tactic once or twice and found it to be tremendously helpful, but do not endorse the practice… particularly when the line is long and tempers are high. In these cases, be discreet 😉 This strategy also works in hotel lines, just don’t do it within earshot of a taxi driver. (You saw “Taxi Driver,” right?)

If you’re press (blogs are press, right?) there is a shuttle service to McCarran every 30 minutes on January 9 and Thursday from 10 am to 7 pm from the LVCC and Sands front entrances for $5 per person one-way, cash only. (Thanks to Tara, Jaime and Sarah for the info on their site, and see Sarah’s tips here on surviving CES with links to the items that “other CES veterans have brought to past shows here.“)

Tags: Microsoft, Xbox 360, CES 2012, CES, travel tips.

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Three months now and Google insists I’m not me. The troubles with “real” identities and the latest ‘nymwars’

Interesting article in today’s San Jose Mercury News: Who has the right to decide how you’re known on the Internet — you, or the online service you’re using?

‘Nymwars’ debate over online identity
explodes

Who has the right to decide how you’re known on the Internet
— you, or the online service you’re using? That simmering question, which
erupted with the launch of the new Google (GOOG)+ social network
this summer, rolled into a boil this week with two high-profile developments.

First, Facebook decided to enforce its “real names only” policy against internationally
known author Salman Rushdie, changing his page — without his consent — to the name
on his passport, Ahmed. Next, the Justice Department told Congress that it needs the ability to prosecute people who provide false information to websites with the intent to harm others, stirring fears across cyberspace that people might be busted for lying about their weight and age on Match.com.

It’s been three months: as noted in a prior post, Google doesn’t believe I’m me. This started in mid August when I found the following note from Google on my profile…

“After reviewing your profile, we determined that the name provided violates the Google+ Names Policy.”

Really?

This from Google’s policy…

“Your common name is the name your friends, family or co-workers usually call you. For example, if your legal name is Charles Jones Jr. but you normally use Chuck Jones or Junior Jones, any of these would be acceptable.”

Maybe Google should Bing it. Similar results on Google’s search site, too.

At least Facebook has a customer service group of sorts to resolve these types of issues (although it took some time as I noted here).
Friends have still managed to find me on their network.
And an interesting side note: Given Vic Gundotra’s first name is Vivek, I wonder if his profile would’ve been denied? Or perhaps he’s leading the way on the use of ‘nyms, as they’re called. 😉

Tags: Social, Google

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