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Your questions: Who do you work with in COSD at Microsoft?

A question received this afternoon from a friend in SiValley (thanks, Kim P.)



“So, who do you work with these days at Microsoft in Windows COSD?”


BTW, COSD = the Windows Core Operating System Division, the group that develops the core bits of Windows technology that ultimately becomes Windows Client (XP, Vista) and Server (2003, Longhorn). (See this article in the Seattle PI and on CNET News for more details.)


I’m still working my way around the Windows buildings and meeting people in the groups, just getting back into the thick of things following my tour of duty on Daylight Saving Time (please, no more “what time is it?” jokes). But for more details on our management team in COSD, one needs to look no further than Channel 9, with a couple of videos of people on the team including this one just posted of…







Mark Russinovich: From Winternals to Microsoft, On Windows Security, Windows CoreArch
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A more technical video, I learned a lot about how Mark spends his days. Of interest to me were…



46.11 – why he’s at Microsoft and how he started as an “Apple II Internals” guy long before Winternals and then to Microsoft, and
48:10 – what he does in COSD


Mark was a co-founder of Winternals and is now a Technical Fellow and on the CoreArch team. For more on Core Architecture, Rich Ward from Core Arch is featured in this video from last year (we need an update). Rich leads Core Arch, focused on the architecture of the Windows system.


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Last summer, Scoble sat down in this Channel 9 interview with Jawad Khaki. Jawad is super passionate about working with our customers and partners: I had the opportunity to work with Jawad in the past when I first joined Windows back in 2003. 








 


We’ll have to get the rest of the management team from COSD on a Channel 9 session one day, with the Windows Core System Team including Ben Fathi (Dev), Darren Muir (Test) and Chuck Chan (PM), as well as Wael Bahaa-El Din from the Engineering System and Services Team (ESS). Pam and Lou, too. 😉


And of course, Scott Charney, know for one of his infamous quotes: “If we don’t do security well, people will migrate away from us. And if we don’t do security right, they should.”


On the customer satisfaction and experiences part of my job, I have the opportunity to work with more of the best and brightest people across the company in the product groups as well as the field and services organizations. Toby Richards in Kathleen Hogan’s group is my partner on Customer and Partner Experience (CPE) and leads the extremely effective and dynamic team across the Sales & Services organization. Gayna Williams joined our team in the prodict groups from Windows, only to return to Windows. 😉


More on that later, as I must now tend to a child (who should be fast asleep) looking for a glass of water.


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Breakfast in Redmond for DST Support Central staff, Day 4

Daylight saving time breakfast today courtesy of the team on site today (thanks, Jason). Pretty full featured omelets bar this morning, served with piping coffee.


 



 


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DST Support Central in Redmond, Day 3

Live here from the DST Support Central in Redmond… it’s now 2:00 AM in our Charlotte facility and all’s well.


We’ve got about 60 people right now on our live DST chat room and we had very few people on our Live Meeting.


Interesting article today on MSN: How people feel about daylight-saving changes



“Americans’ clocks will spring forward three weeks earlier this year (2 a.m. Sunday, March 11), but more than half of Americans (54%) say they’re relaxed and haven’t really thought about the change, a new MSN/Zogby Poll shows.”


          


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DST Support Central in Redmond, Day 2

I just returned from Day 2 in DST Support Central (as Ina Fried reported on CNET News) on the main campus in Redmond, tied 24 hrs a day to our support centres in Charlotte, Las Colinas and Bangalore.

“Aiming to shorten that wait, Microsoft has boosted the number of people addressing the time change issue. Earlier Thursday, the company opened up a “situation room” devoted to monitoring customer issues and providing support to the software maker’s largest customers. The main situation room will be in Redmond, Wash., with centers in Texas, North Carolina and India overseeing things in the off-hours. Microsoft has also added more than 200 workers versed in Exchange and Outlook to its phone lines.”

CNN has also posted a blog regarding the new DST and Microsoft’s efforts on its website (www.CNN.com/situationroomblog). Peter Galli from eweek also includes references to a nuber of support options available to customers – the live chat and webcasts have been popular with plenty of room for people to get answers to their questions in near real-time.

Today wasn’t very busy (in the Centre) but I fielded calls with several customers. Now, it’s off to bed (Sambuca in hand) before we open the Centre in the morning, taking the reins with NC from our staff in India. Many thanks to Manish and the team for their help overnight! I’ll report more from the Support Central tomorrow

A couple of interesting items on our sites:

These from MSN:

MSNBC • Time warp
March 9: Daylight saving time comes three weeks early this year, and that means more daylight to enjoy. But the move is also presenting some challenges for computers and other digital devices. NBC’s Stephanie Stanton reports from Los Angeles.
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Your questions: “What’s Lisa Brummell reading?”

This from a blog reader…



“I saw the photo essay on Steve Ballmer in the New York Times and one picture with Lisa Brummell. Any idea what that ‘simplicity’ book is on her desk? And do you ever sleep? :)”


I believe the book in question is “Simplicity: The New Competitive Advantage in a World of More, Better, Faster” by Bill Jensen. It’s not my favourite book (I’ve skimmed/read it) but it has a few interesting points. I prefer the books by Linda Breen Pierce, such as Choosing Simplity and even a “12-step” simplicity programme.


And yes, I do… at least a few hours.