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What I’ve read and caught up on (102906)

A sunny then rainy weekend, filled with costume making and Halloween prep. Here are a few articles from the reading file and ones I re-read during the commute last week. Thankfully, most are available for download, making it easy to save for later reading on mobile devices.

BusinessWeek


Bill Gates Gets Schooled – “Why he and other execs have struggled in their school reform efforts, and why they keep trying.” By Jay Greene & William C. Symonds – June 26, 2006. Then read the follow up in the Readers Report, “What Else Bill And Melinda Need To Know,”  where BW readers responded to the story.


More Elbow Room On The Net – A pending upgrade will provide an almost limitless number of addresses. Nov. 6, 2006.


Big Blue Shift – “IBM is reorganizing its global workforce to lower costs without skimping on service.” By Steve Hamm – June 05, 2006. Also IBM’s India Pep Rally.


Net Calls Get A Better Hearing – I like Stephen Wildstrom’s articles. In this one, he covers “two new products can turn your laptop into a high-quality speakerphone” (June 05, 2006): “In many situations, a quality speakerphone provides an attractive alternative. The basic designs of the ClearOne Chat 50 ($149) and the Polycom Communicator ($129, available in June) are quite similar. These allow the portable versions to function as “full-duplex” speakerphones, meaning that parties on both ends can talk at once, with very good audio quality.” He preferred the Polycom for its sleek design and low price.


The View Beyond Vista – “Microsoft’s monopoly on operating systems may face new competition.” By Stephen H. Wildstrom – May 08, 2006. dowload the podcast here. Also see Vista Offers Brighter View for PC Gaming as “Microsoft’s Rich Wickham talks about the introduction of operating system Vista and what it means for the future of the industry.”


Hauling In The Hollywood Hackers – Interesting, short read on “how undercover FBI agents nab the bootleggers who threaten the movie biz.” By Roger O. Crockett – May 15, 2006


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Dawn Of The Idea Czar – “When the ‘I’ in CIO is for innovation, the post should go to a jack-of-all-trades.” By Jena McGregor, April 10, 2006, who writes:


“The structure of the role varies widely: Some CIOs have sizable teams while others are more like internal consultants, and the job may be most closely tied to strategy, marketing, or R&D. But able candidates are drawn by the position’s high visibility and the rewards that could accompany any successes. “If they’re incubating truly new businesses, they could ultimately go run [one of them],” says Spencer Stuart consultant Cathy Anterasian. “That’s very exciting.”


Google’s “Not Office” Launches – “Google has just launched “Docs & Spreadsheets,” notes TechCrunch’s Mike Arrington, one of the bloggers who got an early look. Yeah, yeah, they’re not trying to do an online version of Microsoft Office. Sure. Just the next thing that could…” By Rob Hof – October 11, 2006. and…


Google Vs. Microsoft, For Real – “So Google’s moving forcefully at last into the business software market, at least in a test version” with Google Apps for Your Domain. By Rob Hof – August 27, 2006


From Business 2.0


The mighty micro-multinational – The garage goes global as a new breed of startup operates worldwide in the battle for technology, talent, and customers. By Michael V. Copeland, July 28 2006. 


How to hacker-proof your business – “Is the information stored by your company secure? Here’s how to make sure your confidential data remains top secret.” By Kevin Poulsen, October 27 2006


Microsoft’s big nightmare: free online apps – “A new generation of browsers is about to make Web applications better than downloadable desktop software.” By Om Malik, October 23 2006


Fast Company


Like, Um, You Know – by Alyssa Danigelis, 2006-05-01. “Verbal tics may be holding you back. How to identify them and overcome them. Totally.”


The Future of Design – by Linda Tischler,  2006-07-01.


Fortune – free access


The big surprise is Enterprise – Quietly beating out rivals Hertz and Avis, this privately held outfit reigns as the No. 1 car-rental company in America, and the Taylor family aims to keep it on top.” By Carol J. Loomis, Fortune editor at large, July 14 2006. At Enterprise, “keeping customers happy is an obsession.”



The company’s “Enterprise Service Quality index, or ESQi, derived from prompt follow-up phone calls to one out of every 15 Enterprise customers. The survey asks just two questions: First, on a scale ranging from “completely satisfied” to “completely dissatisfied,” how would you rate your last Enterprise rental experience? Second, would you rent from Enterprise again? The answers to the first question are next compiled into an index. Each segment of the company – each branch, for example–then gets its score. And here is the kicker: If the ESQi for your bailiwick doesn’t at least meet the company average, you don’t – absolutely don’t – get promoted.”  


PC Magazine


Build It: The Ultimate Game Room – By Dan Evans and Nathan Edwards – 030106 – “Make your game room a vip room, with custom-painted PCS, a giant-screen plasma TV, an Xbox 360, and the world’s first LAN scoreboard.”


Smarter Homes – PC Magazine writers “take you inside three of the smartest homes in America to show you what they’ve done and how they did it. We also give you DIY tips and product recommendations for creating your own high-tech habitat.”


From Forbes.com (subscription/registration sometimes required)


Move Into the Light – August 14, 2006, By David Armstrong – “Philips finally figured out how to make money selling TVs in the U.S. Credit a funky backlight–and a stern threat from the boss.”


Is The Internet Out Of Room? – April 11, 2006. A look at the move to IPv6.


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CNET review: T-Mobile Dash vs. Motorola Q

Email this afternoon on my Smartphone: “I am thinking about switching providers. Which of the new Smartphones should I get: the Dash of the Q?”


OK, last Dash post until we get one: we decided this weekend that this is the phone for my wife.


As noted previously, the new T-Mobile Dash Smartphone is now available, and is proving to be quite popular. Now CNET has a review comparison between the Motorola Q and the T-Mobile Dash


Motorola Q
Motorola Q


T-Mobile Dash
T-Mobile Dash


“When it first debuted, the Motorola Q was undoubtedly a knockout. The Windows Mobile device was sleek and sexy, unlike any other smart phone before it, and generally delivered on performance. However, when you’re sitting there at the top, there’s always going to be someone who wants to knock you down, and let’s just say the T-Mobile Dash is ready for a fight. This new kid on the block is throwing up some big claims, with its own slim design, productivity tools, and wireless options.”


The winner in the review? The T-Mobile Dash with 63 total points, and the Motorola Q close behind with 58. Unless you’re on the Verizon’s 3G EV-DO network, the Dash is a good choice. It really depends on the provider coverage in your area – they are both great phones. If you need a Smartphone with a QWERTY keyboard, these are pretty good choices, and a little slimmer than the popular Cingular 8125, the new and popular Palm Treo 700wx smartphone on Sprint’s network.


For more Smartphones in North America, see the Windows Mobile home page, and in the States and Canada see the Windows Mobile Devices for the Americas.

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Of interest: Dvorak on the best digital SLR camera for the money

John C. Dvorak wrote in his Inside Track column (v25n10) about the Best Camera for the Money Dept. Now, this was from May when he noted that at a keynote address at one of the largest users groups still operating that “every other member was shooting photos, and all of them were using the same camera: the Panasonic Lumix DMC-FZ30.”


“This camera does a lot right. Although it has a fixed-mount lens, it looks like a hot digital SLR, both stylish and professional. Its 12X Leica zoom lens, combined with an 8-megapixel sensor and image stabilization with in-camera image processors, is pretty much all you need short of professional gear.


“The camera is underappreciated because Panasonic still shows zero marketing prowess. If these guys ever wake up, they will dominate the industry along with Sony, another company that fell asleep at the wheel. I visited with both companies at the Photo Marketing Association show, and Panasonic still talks a big game and Sony is still arrogant. I see no changes. It’s now getting funny.”


More info:



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At BMW, “Risk-taking is part of the job”

At BMW, “Risk-taking is part of the job.” But rick-taking can also hit your customer’s perception of your quality, and potentially their overall satisfaction.


In the recent issue of BusinessWeek, there’s a brief look at BMW in “BMW’s Dream Factory, which provides a view in how the company is “sharing the wealth, listening to even the lowest-ranking workers, and rewarding risk have paid off big time.” (Also see this related article, The World’s Most Innovative Car Factory.) From the article on taking risks:



“Launching into a riff on the wonders of melding the virtual world with the nuts and bolts of an automobile, Vögel says the next generation of BMW 5 Series and 7 Series sedans will be the most Net-savvy cars on the road. And if he’s right, it’ll be because Vögel had the vision to see the importance of the technology and the gumption to build it so everyone at the automaker could recognize its potential. “We are encouraged to make decisions on our own and defend them,” says Vögel. “Risk-taking is part of the job.”


From the best practice ideas in the article:



  • DEEP-SIX THE EGOS   Rigorously screen new hires for their ability to thrive as part of a team. Promote young talent but hold back perks until they’ve shown their stuff.

  • BUILD A SHARED MYTHOLOGY   New hires learn about 1959, when BMW nearly went bankrupt. Its recovery remains the centerpiece of company lore, inspiring a deep commitment to innovation.

  • WORSHIP THE NETWORK   Teams from across the company work elbow to elbow in open, airy spaces, helping them to create informal networks where they hatch ideas quickly and resolve disagreements.

  • WORK OUTSIDE THE SYSTEM   The sleek Z4 coupe exists because a young designer’s doodle inspired a team to push his concept even though management had already killed the program.

  • KEEP THE DOOR OPEN   From the factory floor to the executive suite, everyone is encouraged to speak out. Ideas bubble up freely, and even the craziest proposals will get a hearing.

Balance this effort with BMW’s overall rank in quality: previously, BusinessWeek reported that…



“BMW ranks 27th out of 37 brands in overall quality. No, the Ultimate Driving Machine isn’t conking out on the highway: BMW tied with Toyota brand for third place in terms of quality defects. It was complaints about iDrive and other softer design issues that shoved Bimmer down in the overall rankings. Owners of BMW’s new 3-Series also complained that the window and door lock mechanisms either were hard to reach or use.”


“What if you want the latest gadgetry without having to read a manual as thick as a phone book? According to the latest Power study, Lexus is the brand to beat. Toyota’s luxe nameplate is No. 1 for fewest defects and No. 5 for fewest design flaws. Says Ivers: “Lexus has the functionality, just not the complexity.” What a concept.”


So you can take innovative gambles (as BMW did on the iDrive), and possibly take a hit to the perception of your overall product quality. At least they heard the feedback from their customers and responded. Perhaps that’s one of the reasons BMW went to great lengths recently to make the iDrive simpler and easier to use, as PC Magazine reviewed recently in their Technoride article, “MidCourse Correction for BMW’s iDrive.”


(More here on the challenges around iDrive.)


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Articles I’ve read this week, 10.19.06

Here are a few articles I’ve just re-read during the commute to the office this week. (Not by car but via mass transit, a great alternative especially in wet weather.) Thankfully, most are available for download, making it easy to save for later reading on mobile devices.


Steve Clayton’s blog (MS), on Wired’s article Microsoft: where are we going tomorrow?


Speed Demons – BusinessWeek’s look at how smart companies are creating new products — and whole new businesses — almost overnight. Also of interest is the subsection on 37signals: Programming At Warp Speed: “The lesson: Create a simple product as fast as you can, then get feedback from customers and make it better.” By Steve Hamm, with Ian Rowley in Tokyo – March 27, 2006


Don’t Hand Me That Gu Ge – Forbes, August 14, 2006 – Google is searching for a winning strategy in China. Also see Schmidt Defends Google’s Cooperation With China from April 2006. 


Staying Cool At Nokia, By Jack Ewing, with Moon Ihlwan in Seoul – July 17, 2006 – BusinessWeek looks at “how new design chief Alastair Curtis keeps the hot handsets coming.”


Fast Company on Integrity Matters – “So say the folks who took our latest survey, by a huge margin. Too bad they find it in such short supply among today’s leaders.” From: Issue 98 | September 2005 | Page 52


The Elements Get Some Style – Wired, Issue 13.10 – October 2005. Philip Stewart, an Oxford ecology professor, has his improvement on the table of the elements, modeled after the Andromeda galaxy.


Meet Marvell – Forbes, August 14, 2006 – “It has quietly and ruthlessly become the superhero of the chip industry, thriving in every market it has entered and making its founders billionaires.”


Just Don’t Call It Retirement – By Sarah Lacy – March 06, 2006. A look at Carol Bartz’ retirement from Autodesk. I worked in the mid 90’s at Autodesk, in Carl Bass’ division, with Carol Bartz in the CEO slot.


BusinessWeek on The Plot To Hijack Your Computer – By Ben Elgin, with Brian Grow – July 17, 2006 – “They watch you surf the Web. They plague you with pop-up ads. Then they cripple your hard drive.” See Also Spyware Underground


PC Magazine’s The Worst Products of Q3 2006 – “Here’s a list of the worst products we saw in the third quarter of this year.”


Play By Play In Podcast – BusinessWeek, by Mark Hyman – March 13, 2006 – “First it was blogs. Now podcast mania is catching on quickly in the sports world. The PGA Tour has a podcast … sports talk fix. They can be found at the Web sites listed or at podcast clearinghouses podcastalley.com, podcast.net, and itunes.com.”


BW’ s Stephen H. Wildstrom on discussion on Net Neutrality in The War For The Net’s Future – July 17, 2006. Also Wildstrom’s podcast on Net Neutrality: “… phone and cable companies on one hand and big Internet players like Google and Microsoft on the other, want you to believe this is about freedom and innovation.”


How To Win at Everything – Secrets and advice from Americas biggest winners from Men’s Journal (August 2005). Of interest: the general positives that Lance Armstrong cites. In the same issue is an informative article on the “The Great American Checkup” by Chip Brown, which covers the exec checkup at the WellMax Centre for Preventative Medicine in California.


Here’s an excitinig job: Fortune on the Corporate bank robber (05.17.2006) – “It’s a fantasy job to rob a bank. It’s the greatest. I get hired by banks around the country to help tighten security policies.”


BW on Going Global For An MBA – Info on studying abroad, at international B-schools. By Jack Ewing, with Kerry Capell in London and Andrea Zammert in Frankfurt – March 13, 2006


Cleaning Up Boeing – Can outsider Jim McNerney rid the scandal-plagued aerospace giant of its rot? He’s off to a strong start. By Stanley Holmes – BW, March 13, 2006


Space: The Digital Frontier – Stephen H. Wildstrom looks at PC storage solutions. BW, MARCH 2, 2006


Fortune’s Real Estate Survival Guide – “Hear that sound? There’s an ill wind blowing through the housing market. Here’s what the end of the boom means for home values, the economy, and you.” By Shawn Tully, FORTUNE Magazine Senior Writer, May 11, 2006


BW’s Annual Tech Buying Guide Slide Show (November 7, 2005). It’s from a year ago, but an interesting list. Also see Dive Into HDTV, Music, Lights, Action With One Click, The House That iPod Built, The Call Of The Web Phone and High Tech For The Road.


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In the same issue of BW is “Mosh Pits” Of Creativity – Innovation labs are sparking teamwork — and breakthrough products. By Joseph Weber in Chicago, with Stanley Holmes in Seattle and Christopher Palmeri in Los Angeles – November 07, 2005. See right for their “best practice ideas.”


PC Magazine on Windows Vista and your games – 07.12.06 – They “dedicated hours of playtime to the latest prerelease version. Here’s the scoop.”


In “Attention Technology Shoppers!” Jeremy Kaplan asks if you can buy good gear at big box stores, and takes a look at the deals and the chaff.


And from Business 2.0 Magazine…


The Business Traveler’s MacGyver Kit – “It’s cheap, compact, and filled with everything you need when things go wrong on the road. Pack it up, put it in your suitcase, and forget about it–until disaster strikes.”


How to build a bulletproof startup – Michael V. Copeland and Om Malik present their 16-step guide to help you turn a great idea into a great company. May 24, 2006


The Art of Shaving’s strategy: A cut above  – (06.22.2006) An article on the Art of Shaving’s flagship store in NYC.


Freedom of the Press – “Lulu.com founder Bob Young wants to liberate authors from the tyranny of the book-publishing industry.” By John Heilemann – May 18, 2006


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