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FYI: Xbox 360 extended warranties go into effect after the first year

I mentioned earlier that the Xbox 360 now has a one year warranty. I also read on the Xbox forums that there was a little confusion WRT how extended warranties purchased by customers would be recognized.


Well, I received a confirmation today from the Xbox team that, for customers who purchased an extended warranty on their Xbox 360, the warranty extension they purchased (the one- or two-year extension, I think) will take effect after the first year. So, my understanding is that customers who purchased a two-year extended warranty will now be covered for a total of three years from the date of purchase.


I believe that the Xbox team will make this more clear on the web site and the warranty pages in the near future. Hope this helps.


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Microsoft Extends Xbox 360 Warranty to One Year

In case you missed this in the news, Microsoft is extending the Xbox 360 warranty to one year from the original 90 day warranty in the United States and Canada. That’s in line with many other parts of the world that already enjoy a one year warranty on the product. This increase in the warranty applies to both new purchases and for customers who already have an Xbox 360 and are within their first year of ownership.



“Customer satisfaction is a central focus and priority for the Xbox 360 system,” said Jeff Bell, corporate vice president of Global Marketing for the Interactive Entertainment Business at Microsoft. “In addition to jaw-dropping features such as high-definition graphics, an amazing catalog of over 160 games, and social online and entertainment experiences on Xbox Live(R), the Xbox 360 system now offers this extended warranty upgrade. It is truly the industry’s most compelling home entertainment offering.”


If you are a customers who already paid for out-of-warranty repair charges within your first year of owning the Xbox 360, watch for a reimbursement for console service. “Reimbursements will be automatically distributed, so customers need not contact Microsoft.”


And if you have questions about the new warranty or are having a problem with your new Xbox, visit http://www.xbox.com/en-US/support/contact.

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Daylight Saving Time updates via SUS, WSUS for Windows XP and Server 2003

As I mentioned in my previous post on Daylight Saving Time changes, there are updates available now and some scheduled to come down. Here’s the info from the latest KB article:



Update for Windows Server 2003 and Windows XP (928388)


Locale: All
Deployment: Windows Update, Microsoft Update, WSUS, SUS 1.0, and Catalog
Classification: Updates, Non-Security
Target platforms: Microsoft Windows Server 2003 and Microsoft Windows XP
Approximate file sizes:



  • Windows XP Update: ~514 KB

  • Windows Server 2003 Update: ~522 KB

  • Windows Server 2003 IA-64 Update: ~1056 KB

  • Windows Server 2003 x64 and Windows XP x64 Update: ~717 KB

Description: Installing this update enables your computer to automatically adjust the computer clock on the correct date in 2007 because of revised Daylight Saving Time laws in many countries. After you install this update, you may have to restart the computer. http://support.microsoft.com/kb/928388


Also see this reference in the update for Australia…



Australia has implemented Daylight Saving Time in the West Australia (Perth) time zone starting in December 2006 for a trial period of three years. Install this update to enable your computer to automatically adjust the computer clock on the correct date. After you install this item, you may have to restart the computer. http://support.microsoft.com/kb/929120


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What do candy, Microsoft products and Congress have in common?

And the answer? Daylight Saving Time. Let’s just say it’s been a popular discussion topic around the office this week.


A 2001 public service announcement for the upcoming turning back of the clocksFor the history of how this came to be — and to know who you can thank for the extra hour of sleep once a year — look to none other than our multi-talented founding father, Benjamin Franklin. You can read more about DST on NPR’s site. Note that it is not “Daylight Savings Time” (with an extra “s”) as it’s often referred: according to the Wikipedia, this is a “common variant… frequently heard in speech and appears in some dictionaries.”


Now, back to our story. As reported in the news, there’s a change coming in the calendar as we will all be asked to move to Daylight Saving Time a full three weeks earlier than in previous years. This year, we’ll move our clocks on March 11 rather than on the first Sunday in April. To be precise: “daylight saving time (DST) start and end dates for the United States will transition to comply with the Energy Policy Act of 2005. DST dates in the United States will start three weeks earlier (2:00 A.M. on the second Sunday in March) and will end one week later (2:00 A.M. on the first Sunday in November).”


You can also thank the US Congress for enacting the Energy Policy Act of 2005, much to the joy of one industry in particular: candy manufacturers, who reportedly lobbied for an extension to DST. This sunny extension will allow trick-or-treaters to scream “trick-or-treat” and collect candy for an additional hour. (Or, as we said in Canada, when I bantered about in the Northern dark, ringing doorbells and crying out “Halloween Apples!”) See also this article in the Provodence Journal for more perspectives on DST.


So what does this have to do with Windows?


Glad you asked.


A change to DST means a change to many Microsoft products, including Microsoft Windows XP, Windows Server 2003: for these there is “a single global time zone update which will include changes for the United States DST change,” including changes that have been released as hotfixes and noted in various KB articles.


For end-users customers, updates for Windows XP SP2 and Windows Server 2003 will be available via Windows Update, Automatic Update, and WSUS starting on December 12, 2006.


For our customers and partners, we have a section on our website dedicated to helping you prepare for daylight saving time changes in 2007. Watch the site over the next couple of weeks as it is being updated regularly with information.



“Microsoft will be producing an update for Microsoft products affected by the new United States daylight saving time transition dates. These updates will be released through a combination of channels including Microsoft Customer Support Services (CSS), hotfixes incorporated in Knowledge Base articles, Windows Update, Microsoft Update, Windows Server Update Services (WSUS), and the Microsoft Download Center.”


For Windows Vista, Office 2007 and Exchange 2007, I believe no updates will be needed, as updated time zone definitions are already included in the products.


Here’s the real fun: Congress may decide to move back to the old schedule. They retained the right to fall back (pardon the pun) to the old 1986 law if after the study period they find that this new change is “unpopular or if energy savings are not significant,” according to the Washington Post. If I were a betting man, I might just take that bet.


More information: We’ll be updating the content on the DST 2007 information page, providing links to key documents and articles that provide more information on DST adjustments for other Microsoft products, including…



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Also available via http://bit.ly/1SqZ2e

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Try out the new Microsoft.com home page

You can try out the new Microsoft.com home page by going to http://labs.microsoft.com/en/us/. It’s slick, fast, easy-to-use and visually appealing.


Joe Wilcox at Microsoft Watch noticed:  



“The software giant is testing a new home page, and do I detect some AJAX? The new Microsoft.com also introduces visual concepts, like thumbnails, similar to those used in Windows Vista.


“The shared Windows Vista design heritage is one of approach. It’s quite brilliant, if intentional, and lucky, if accidental. One way for Microsoft to take back the Web–rather than Google and Web 2.0 companies taking the desktop–is to unify the user experience across its desktop software, Websites and Web services. Office 2007 and Windows Vista offer an unprecedented number of visual cues, at least compared to their forebears.”  


Kudos to the Microsoft.Com team!