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Your questions: How do I install ring tones on a Windows Mobile Phone?

Today this question from Mary…


“I am thinking about getting a new Windows [Mobile] phone and was wondering how to install ring tones? Can I use any files? I’m also looking at the new iPhone but I read that you have to purchase ring tones for the iPhone.”


Is it ringtone or ring tones?  I have no idea.

There are free and commercial ring tones, and you can also make your own.  IMHO, Windows Mobile certainly seems easier to customize ring tones, even if the process is a little more involved than on the iPhone.  As noted in Wired magazine’s recent article on iPhone ring tone hacks, the process isn’t very streamlined on the iPhone with iTunes… 


“Users have to pay Apple $1 for a song, plus an extra $1 to convert that song into a ringtone. Of course, hackers immediately set out to find a way to generate iPhone ringtones for free. In a classic game of cat and mouse, Apple has spent the last few days trying to block iPhone owners from installing free ringtones on their devices — only to watch hackers come up with workarounds just hours after each patch is released.”


As noted on the Windows Mobile Total Access site, you can use just about any Windows Media Audio file for a ring tone, or download free ring tones from Total Access. (Click here for installing ring tones via Windows Vista, or here for Windows XP Users.)  It’s best to select an audio file that is less than 20-30 seconds in length (WMA, or MP3 seems to work fine, too).

To transfer the file to your phone, connect your phone to your computer and on Vista, use the Windows Mobile Phone Center to drag copy the ring tones into the Sounds or My Ring Tones folder on your phone.

If you receive a ring tone via email or download one via the Internet on to your phone, you can choose to save it to your Ring tones folder by clicking on the file and selecting to save the file (with Save As…) to the Ring Tones folder in your main memory.

To select a new ring tone on your phone, press Start, and then click on Settings and then click on the Sounds & Notifications icon (WM6) or on the Sounds icon (WM5):


  • On WM5, on the Ring tone drop-down menu, choose the ring tone you’d like to use. To hear a ring tone, simply wait a few seconds after making each selection. When you’ve found the ring tone you want, press Done.
  • For WM6, click on the notifications tab and scroll down the pop up menu next to Event, and select ‘Phone: Incoming call’ and select the ring tone of your choice from the pop up menu.

Tags: Microsoft, Windows Mobile, ringtones, mobile phones, customer support.

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Surviving MGX: A few helpful travel tips for Atlanta

If you’re heading to the US for MGX (Microsoft Global eXchange – the Microsoft Sales & Services annual event), I’ve posted here a few hints along the lines of my notes from Surviving CES in Las Vegas.


(Please note that an updated post with new information is available at http://blogs.msdn.com/mthree/archive/2009/07/20/mgx09-072009.aspx)


Flight and Hotel: Given the event is invitation only, if you don’t already have either of these, good luck.  You’ll have a better chance of seeing a mid-day temperature under 85 degrees than finding either at this late date.  


Overall, stick to the plan: MGX is a well-run, professional event.  Remember to use the shuttle busses, go to the planned events and have fun.


Pack light.  Keep in mind that it is hot in Atlanta this time of year (high 80s, and lends to the given the nickname, Hotlanta), and the weather will be in the high 60s/ low 70s at night, and humid as all get out (up into the 30s at mid-day, and about 18-20 degrees for my friends outside the States).  Check the weather report for Atlanta here.  Standard dress includes light khaki pants or shorts and comfortable shirts: think Hawaii. 


Bring sunglasses, a hat that doesn’t brand you a tourist, and wear great, comfortable shoes.  And don’t bring the stylish shoes, go for comfort as you will be standing and walking.  A lot.  My pick: anything from Ecco, Rockport or New Balance. And see also a few travel recommendations from Colin Cowie on packing.    


Getting from the airport to anywhere: Remember, if you need to get a taxi cab at the airport, look to the departures area where people are exiting the taxi.  (Just a suggestion, not an endorsement.)  You’ll receive a number of suggested modes of transportation, but always good to pair up (or three or four) with folks going to the same hotel and split the $30 taxi fare into town.


Getting around town: Metropolitan Atlanta Rapid Transit Authority (or MARTA) is one of the easiest and inexpensive ways around Atlanta and the surrounding area.  Taxis are readily available from most major hotels, and likely there are a number of places to see within a short walking distance from your downtown hotel. 


When in Buckhead, ride the Buc: The Buc Shuttle is a free shuttle bus service that connects MARTA’s Lenox and Buckhead stations to popular places in Buckhead, including hotels, restaurants, Phipps Plaza and Lenox Square. Important to note when visiting some of the clubs and restaurants noted below.)  According to the Buc info site, “the shuttle runs every 8-15 minutes between 7 a.m. and 10 p.m. Monday through Friday on a five-mile loop.” So, for heading home from a late evening, take a cab to MARTA or back to the hotel.


If you arrive into Vegas with other folks on the same flight, consider renting a limo or get together an impromptu set of people going to roughly the same hotel on the strip: that way you’ll pay one limo fee.  Last, unless you plan on traveling off the main strip, don’t rent a car (take a cab) unless you enjoy paying daily hotel parking rates akin to what you would pay for a flat in SoHo.


Say hello your new best friend: the hotel concierge.  I’ve said it before and I’ll say it here, too: the concierge is your connection when you don’t have connections in town.  When you arrive at the hotel with a concierge on staff, introduce yourself and hand them a business card.  That one move may come in hand later more than you know.  See ‘dinner’ and ‘getting to the airport’ for starters.  As Cowie notes, “ask your concierge to make some reservations for you now at top restaurants so you don’t find that you can’t get in when you arrive there in peak season. Tip the concierge the moment you arrive…”  See, you can learn helpful travel hints from a man that you thought only had great party design sense. 😉


Eating out: You’ll no doubt have some free time one or two nights, and Atlanta is a wonderful place.


Best breakfasts:


See these suggestions on sneakysunday.com and if you’re game, check out my favourites…


Alon’s, a great local bakery and breakfast joint, with brunch offered at their Dunwoody location on Saturday and Sundays. 1394 North Highland Avenue, Atlanta, GA 30306
Tel: (404) 872-6000


Java Jive, for the authentic Atlanta Southern breakfast, with homemade biscuits and traditional “big, American breakfasts” with eggs and bacon. It’s a very busy place but worth the trouble.  790 Ponce de Leon Avenue, Atlanta, GA 30308, Tel: (404) 876-6161


Lunch and Dinner:


Around town: Check out the MSN MSN City Guide for Atlanta here, as well as their restaurant guide.  Also, my favourite web spot for ratings and information is Zagat’s, with links to a few of my favourites – you can also book many of these restaurants for free via OpenTable.com:



  • Bacchanalia – The food at Bacchanalia is still among the best in Atlanta. You can order a la carte or from a sampler menu (prix fixe), featuring local fare and excellent wine.  It’s expensive, so don’t pad the expense account… eat at the bar and get the same food as in the main restaurant.  1198 Howell Mill Rd NW, Atlanta, GA 30318, (404) 365-0410

  • Aria – this is one of my favourite restaurants in Atlanta.  (http://www.aria-atl.com/) and on many top restaurant lists, serving a great fare ranging from local fish (I see that Mountain Trout with crab smashed potatoes, haricots vert
    and pecan brown butter is on the menu this week), chicken, duck, and meats.

  • Bone’s Restaurant – When in Buckhead, one of the best place for steaks is Bone’s, a nice local alternative to Ruth’s Chris’ or Morton’s, with starters of excellent starters, steak and seafood. The restaurant has excellent service and a very good wine list.

In addition, there are a few tried and true spots in Atlanta, including these two high-end chains:



  • Capital Grille – Atlanta.  Technically, it’s in Buckhead, which has plenty of late-night fare and entertainment, and a classic steak house in the vein of The Palm, with plenty of lobster and seafood.  A very nice wine list, excellent service and a full menu in the bar if you are there for a simpler evening or can’t get a table. Tel: (404) 262-1162

  • Oceanaire Seafood Room.  Oceanaire is a great choice for fresh seafood from all over the world.  1100 Peachtree Street, Atlanta, GA 30309 – Tel: (404) 475-2277.

A note on booking tables… Consider booking your table through your hotel concierge as noted above: if you haven’t called them in advance, ask for their help in booking a table (tip, please) and get their business card with their phone number after you check in… and give them a tip if they offer a direct dial number.  A good concierge may be able to score a reservation to a hard-to-book place: I have found that your best bet is a well-connected hotel concierge if a direct call to the restaurant doesn’t pan out.  Also, look to your credit card company (many offer a concierge service) or try your hand (or mouse) booking a table at OpenTable.com. Many of the restaurants still show availability on OpenTable.com as of today, so book early.


Stuff to see: Always a good reference for the best restaurants, clubs and activities in Atlanta, see 10best.com, and visit MSN Travel Guide to Atlanta


(Added 072009) Thanks to Jeff for his suggestions on other cool sites in and around town (for any free time between events you may have…):



I’d also recommend that folks who have a few minutes to spare might enjoy the Georgia Aquarium and/or World Of Coca-Cola. If you have enough time, you can take a walk around Centennial Olympic Park (bonus points if you can find the nail imprints on the metal statue from the Olympic Park Bomb). News junkies may enjoy the CNN Tour.


Getting to the airport.  Finding a cab on the last day of MGX or any large event in the Peachtree capital is like finding a street in the City without a ‘peach’ in the title.  Arrange a car in advance through your concierge for more than one traveler.  Or that concierge you tipped earlier just may have arranged a shuttle for a small group that has an opening.


Added July 2009…


Ask your friends and followers on Twitter.  Follow the discussion about MGX on Twitter here via the #MGX hashtag: http://search.twitter.com/search?q=%23mgx


Have fun.


Tags: Microsoft, Atlanta, MGX, travel tips.

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Seth Godin on treating customers right

From Seth’s Blog: Learning from frustration



“If you have to put me on hold, don’t play bad 1980s music. Play me Bill Cosby or Steven Wright. Or why not give me a choice of 100 songs/audiobooks to choose from?


Here’s the big lesson, I think: The person calling in is a person, a customer, potentially a blogger, potentially the CEO of a company you might want to sell to tomorrow, and yes, the person you’ve spent all that time and money marketing to.


Tags: seth godin

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Diversify Your Backups to Prepare for a Data Disaster (MSN Tech & Gadgets)

Rick Broida of PC World has an article on MSN Tech & Gadgets, Diversify Your Backups to Prepare for a Data Disaster

If a natural disaster wipes out your hard drive, it will probably destroy your local backups, too. Here’s a backup plan that will get you through even the worst-case scenario.

Method 1: The full-system backup, with external 300GB hard drives readily available for as little as $100 [and ] a drive-cloning utility

Method 2: The remote, data-only backup, with an online backup service …

Method 3: The spare-PC backup – create a “backup network” that leverages everyone’s hard drives? All you need is SyncToy 2.0, one of Microsoft’s free PowerToy utilities. With it, you can create “folder pairs” between PCs, copying files between them with a single click.

…and several more

My favourite back up method right now is via simple and integrated USB smart drive like the Sandisk Cruzer, for quick and relatively inexpensive and pain-free back ups of basic files, settings and documents.  For larger content stores (like photos and videos) I back up on an external USB 2.0 drive (like the Western Digital My Book) and the HP MediaSmart Windows Home Server for music and disc images.  Plus, I also archive to DVD-RW (for files I intend to modify, such as video edits) and DVD-R.  My next step is to move some of the basic file backups into the cloud.

Now, go and back up your important documents, contacts, email and photographs of the kids.

More from MSN Tech & Gadgets…

Tags: Advice, utilities, Windows, Windows Vista.

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Your questions: Where’s the best place to look online for support on Microsoft products?

Once again, I received the following question on support…

“I just installed Service Pack 3 for [Windows] XP.  Where’s the best place to look online for support on Microsoft products?”

(thanks, Shawn and Paul)

For Technical Support on Windows XP Service Pack 3 (SP3), please visit the SP3 support site.  If you applied the SP3, you are entitled to free unlimited installation and compatibility support for Windows XP SP3, valid until April 14, 2009. (Visit the page for more info on service options and the policy).

For all other Windows XP issues, visit the Help and Support site at Help and Support site, and then choose your product.

imageAnd the best place to start for any technical support issue, try starting here on the Microsoft Support site to choose your product.  That will take you to the main page (at right), where you can select a product to see what assisted support options are available. 

Tags: Microsoft, customer support, feedback, customer service, Windows XP, SP3.