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Is it real or… Find out with Office Genuine Advantage

If you think that the copy of Microsoft Office you purchased may be counterfeit, there’s a way to tell for sure via a new program that TechWeb reported on today.


Microsoft’s Office Genuine Advantage (OGA) and Windows Genuine Advantage (WGA) programs are (as per our web site) “part of Microsoft’s on-going effort to protect customers and partners from counterfeit software and to increase customer awareness of the value of genuine Microsoft software.” The latest OGA program is for users running versions of Office localized in several languages, that checks if you are running an authentic copy of Microsoft Office.


From the article:



“There is a process for receiving a complimentary replacement of the Office software,” the spokesperson said. “It requires that the OGA user submit proof of purchase, the counterfeit CD and a counterfeit report with details of their purchase. Upon fulfilling those requirements, the user qualifies for the complimentary offer.”


More info:



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Does your computer Automatic Update?

Of interest… Russ Cooper wonders in Microsoft Certified Professional Magazine why many computer software and system vendors can’t seem to rationalize the efforts around automatic updates.



“We definitely have a problem with every vendor wanting to use automatic updates. What occurs on setup of a new PC these days is simply ridiculous.


“To solve this mess, PC vendors need to figure out how to get new machines set up at the consumer’s home without this flourish.”


This can be hassle when you buy a new PC on the leading edge of a new major service pack or update. I’ve run into this, where a new PC out of the box had to download a number of updates from Microsoft, as well as from the OEM for on-board systems (like Wi-Fi and graphics chips) and peripherals.


Most OEMs are super and able to get the most of the updates loaded on the PC, but it can be challenging to get it to be up-to-the-minute current. Virtually every computer peripheral I’ve brought into the house had a new update available (even major firmware revisions, as was the case with a wireless router recently).


For me, Automatic Update not only keeps keeps Windows current it also ensures that the latest security updates are installed. 


I have a Windows Media Center at home along with PCs running standard Windows XP Home and Professional, and I haven’t been impacted by any limitatons the author noted… but I recall past glitches with some peripheral vendor updates.


Since moving to Windows XP SP1 and then to SP2, I’ve found that the number of times my PC has to reboot after an update has gone down… my main gripe surrounding reboots with Automatic Update.


Take a look at the Updates & Maintenance site for more information.


More info:




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Link: Microsoft Customer Service for help on non-technical issues

The past few days have been back to back busy in preparation for a number of important discussions and presentations (no name dropping here), so I’ve been lax in posting this week.


The Microsoft Customer Service Site provides assistance on non-technical issues such as product purchases, subscriptions, online services, product information and details on Microsoft education and certification programs.

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Creating strong passwords (and passphrases) in six easy steps

There’s a good article that was recently posted on on the Microsoft Security At Home web site that outlines how to create strong passwords.

Why should you care? Because last year InformationWeek reported that simple passwords created using short, simple key sequences can be easily cracked:

“For example, a lowly P3 PC running a widely available cracking tool at just 500 MHz was able to guess the password “ChEcK12” in only 26 seconds; and today’s top-of-the-line PCs could perform the same crack almost instantly. (For more examples of just how quickly simple password techniques like this can be bypassed, see this page from McMaster University). It’s scary stuff.”

The article from the Security At Home web site recommends six steps to creating a strong, memorable password:

1. Think of a sentence that you can remember. (see more on “passphrases” below)
 
2. Check if the computer or online system supports the passphrase directly.
 
3. If the computer or online system does not support passphrases, convert it to a password.
 
4. Add complexity by mixing uppercase and lowercase letters and numbers.
 
5. Finally, substitute some special characters and symbols for common letters.

And last: Step 6. When you’re done, you can test your new password with Password Checker, a non-recording feature the Microsoft.Com site that tests the strength of your as you type.

I like the suggestion of using a passphrase which when used as a password is as long as the phrase is in number of characters. As the Wiki notes, passphrases are usually longer than a password, with 20 to 30 characters typical of many passphrases, “making some kinds of brute force attacks entirely impractical. Second, if well chosen, they will not be found in any phrase or quote dictionary.”

So, passphrase of “MydogSpotisblackandwhite” may be better than “mydogspot.” Again, InformationWeek suggests that passphrases can be more secure “because they’re made of a series of words rather than totally random characters, they’re much easier to remember than conventional passwords of similar length.”

More information:

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Friday Link: How the customer is always right… unless they’re not

For Friday reading: Seth Godin writes this week about the unwritten rule 3 on Stew Leonard’s famous granite rock:



“If the customer is wrong, they’re not your customer any more.”


This is going in a review deck I’m working on for next week.


I agree that when you treat a customer like they’re wrong, they’ll walk away from your product and tell two friends, and they’ll tell two friends… you get the picture. You only have so many chances to help a customer out, and turn around their perceptions. And if you don’t, you risk alienating them.


Seth is worth reading regularly.


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