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DST Support Central in Redmond, Day 5 – closing down

Post author By M3 Sweatt
Post date 12/03/2007
2 Comments on DST Support Central in Redmond, Day 5 – closing down

Live here from the DST Support Central in Redmond… it’s now 5:30 PM in our Redmond facility and all’s well, and we’re closing down our centre here (‘tho support remains live through our regular channels).

We’ve got about 80 people right now on our live DST chat room and we had very few people on our Live Meeting today. As Joris Evers reported today, we saw fewer problems than we planned for (as my Cub Scout son says, “be prepared”):

“The bulk of the problems arose for people who had not updated their computers or had decided to postpone patching to the last minute, according to Microsoft, which created a dedicated “DST Support Central” to help customers. The symptom: clocks running an hour behind because they did not automatically adjust.”

And as I noted, the systems I had the most difficulty with here in the support centre? The analogue clocks in our situation room were wrong at the spring forward.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST. 786,613; 1,106,004; 1,264,772

Tags DST

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Breakfast in Redmond for DST Support Central staff, Day 4

Post author By M3 Sweatt
Post date 11/03/2007
1 Comment on Breakfast in Redmond for DST Support Central staff, Day 4

Daylight saving time breakfast today courtesy of the team on site today (thanks, Jason). Pretty full featured omelets bar this morning, served with piping coffee.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST. 786,613; 1,018,800; 1,230,742

Tags DST, Microsoft culture, misc

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It’s 2:00… no, make that 3:00 AM Pacific Daylight Time

Post author By M3 Sweatt
Post date 11/03/2007

All of my devices in the DST are now reading 3:00 AM given that we just switched over to daylight saving time here in the Pacific Time Zone (Redmond, to be specific).

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DST Support Central in Redmond, Day 3

Post author By M3 Sweatt
Post date 11/03/2007
1 Comment on DST Support Central in Redmond, Day 3

Live here from the DST Support Central in Redmond… it’s now 2:00 AM in our Charlotte facility and all’s well.

We’ve got about 60 people right now on our live DST chat room and we had very few people on our Live Meeting.

Interesting article today on MSN: How people feel about daylight-saving changes

“Americans’ clocks will spring forward three weeks earlier this year (2 a.m. Sunday, March 11), but more than half of Americans (54%) say they’re relaxed and haven’t really thought about the change, a new MSN/Zogby Poll shows.”

More on this Topic:

Tags: Microsoft, Windows XP, Windows, Daylight Saving Time, Daylight Savings Time, DST, CNET. 745,586; 1,015,377; 1,229,332

Tags DST, Microsoft culture, of interest, People

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DST Support Central in Redmond, Day 2

Post author By M3 Sweatt
Post date 10/03/2007
3 Comments on DST Support Central in Redmond, Day 2

I just returned from Day 2 in DST Support Central (as Ina Fried reported on CNET News) on the main campus in Redmond, tied 24 hrs a day to our support centres in Charlotte, Las Colinas and Bangalore.

“Aiming to shorten that wait, Microsoft has boosted the number of people addressing the time change issue. Earlier Thursday, the company opened up a “situation room” devoted to monitoring customer issues and providing support to the software maker’s largest customers. The main situation room will be in Redmond, Wash., with centers in Texas, North Carolina and India overseeing things in the off-hours. Microsoft has also added more than 200 workers versed in Exchange and Outlook to its phone lines.”

CNN has also posted a blog regarding the new DST and Microsoft’s efforts on its website (www.CNN.com/situationroomblog). Peter Galli from eweek also includes references to a nuber of support options available to customers – the live chat and webcasts have been popular with plenty of room for people to get answers to their questions in near real-time.

Today wasn’t very busy (in the Centre) but I fielded calls with several customers. Now, it’s off to bed (Sambuca in hand) before we open the Centre in the morning, taking the reins with NC from our staff in India. Many thanks to Manish and the team for their help overnight! I’ll report more from the Support Central tomorrow

A couple of interesting items on our sites:

These from MSN:

MSNBC • Time warp
March 9: Daylight saving time comes three weeks early this year, and that means more daylight to enjoy. But the move is also presenting some challenges for computers and other digital devices. NBC’s Stephanie Stanton reports from Los Angeles.

Technology and Science

• Will daylight saving time clean your clock?

• Ready your devices for daylight saving

Tags DST, Microsoft culture, of interest, People