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CNET on IT Pros and consumer guidance for handling daylight saving time changes

It’s so hard to get all of the details in a small sound bite. 😉


 


I had the pleasure last week to speak with CNET’s Erica Ogg (disclaimer: I read her blog on CNET’s Crave) as she was writing a story on the impacts of Daylight Saving Time. The article, “IT pros battle clock and code in time change,” covers the challenges that IT professionals and systems administrators (as well as regular consumers with PCs and devices in the home and businesses) may have around the whole DST change this year.


 


Yes, we do have detailed guidance for IT professionals which has quite a bit of detail. We have worked on making it accessible and provide the depth of information that professionals demand.  Erica wrote that I said “What’s not clear to some people is that we provide a lot of documentation of these tools. It’s not a single page.” 


 


That’s right. For IT pros and sysadmins, we provide information in several areas, and we’ve added to it since we first published our DST web pages in mid 2006…



For consumers, we provide a step-by-step wizard at http://support.microsoft.com/gp/cp_dst for determining the appropriate actions and updates for your computer. We also have a new wizard available on Office Online article, “Prepare Outlook calendar items for daylight saving time changes in 2007” (go there by clicking on the pictiure at right).


Depending upon the type of customer you are (consumer, working in a company with an IT-managed network, a developer or other), the path you follow to update your computer may be different. That’s the step-by-step wizard I mention above.


For IT pro guidance, note that the guidance we provide to IT pros based on what products and systems they have on their network, particularly for creating and accessing calendar items. In these cases, we have different guidance if you’re primarily an Outlook-based organization, if you create a lot of recurring meetings with OWA, or you’re a heavy user of Blackberry BES or Goodlink messaging servers.


 


For IT Pros, we provide is a summary of five different scenarios captured based on the various configurations we’ve found in place in customer systems:


 


Below is a summary of five different scenarios captured in Microsoft Knowledge Base (KB) article 933146 that you may encounter as you update your Exchange organization with the Daylight Saving Time (DST) 2007 updates, and how you can address these scenarios using the patch for the Microsoft Outlook Time Zone Data Update tool.  The patch includes additional command-line parameters that have been added to the Outlook Time Zone Data Update tool specifically to address these five scenarios:


 


1)      Ensuring that single instance items created after the date on which the operating system time zone updates were applied are not rebased.


2)      Rebasing calendar items and suppressing calendar updates.


3)      Rebasing resource mailboxes.


4)      Rebasing calendars items stored in public folders.


5)      Reporting the changes made by the Outlook Time Zone Data Update tool.


   


For more details please see these Microsoft Knowledge Base Articles:


·         KB article 931667 “How to address the daylight saving time changes in 2007 by using the Time Zone Data Update Tool for Microsoft Office Outlook”


·         KB article 933146 “Description of the hotfix package for the Time Zone Data Update tool for Microsoft Office Outlook”


  


This guidance has been incremental rather than different – it provides recommendation which depends upon the kind of network you have in place, the types of mailboxes you’re rebasing and the type of meetings you create.


 


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Your questions: Have the DST 2007 updates for Microsoft CRM been released?

“have the DST 2007 updates for Microsoft CRM been released?”



A: Yes, the Microsoft Dynamics CRM 3.0 Time Zone Data Updates (KB 925874) and Microsoft Dynamics CRM 3.0 Update Time Zones Wizard (KB 932984) have been released to the Microsoft Download Center. The associated Microsoft Knowledge Base articles have also been published.


Microsoft Download Center:
http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&familyid=8A7319E6-5B86-4E7A-9BE1-763F2072BE21&displaylang=en


 


Knowledge Base:
http://support.microsoft.com/kb/933453 (Overview)
http://support.microsoft.com/kb/925874 (CRM 3.0 Update to Time Zone information for client and server)
http://support.microsoft.com/kb/932984 (CRM 3.0 Update Time Zones Wizard)
 

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FYI: Update to Windows Mobile Devices Daylight saving time 2007 updates

Latest info on the new updates for Windows Mobile Devices, which replace the previously released updates at http://www.microsoft.com/windowsmobile/daylightsaving.


If you have been using the previously released updates, you may still continue to use it for Windows Mobile 2003 devices and Windows Mobile 5.0 Smartphones. This newer patch is required for Windows Mobile 5.0 Pocket PC based devices, and recommend for all other Windows Mobile devices as well and fixes the following issues:



1.  On Windows Mobile 5.0 Pocket PC (including Phone edition) devices, it fixes an issue where if the visiting time zone was in DST, the home time zone would be overwritten during the transition.
2.  Makes the installation of the patch easy for all versions by automating the manual steps the previous patch required.
3.  Provides a combined cab file for Windows Mobile 5.0 easing users need to figure out whether they have a Pocket PC or Smartphone device


Download links for the updates: The patches are now live at the download center, and the end user website at MS.com will be refreshed by Monday morning. Until then, you can use the links provided below. 


–          Windows Mobile Updates for Daylight Saving Time (Desktop Tool) – http://download.microsoft.com/download/a/8/8/a8896b5f-69d7-4381-b12d-6fe27ff0d07a/Setup.msi


–          Windows Mobile Updates for Daylight Saving Time (Windows Mobile 2003 for Pocket PC) – http://download.microsoft.com/download/8/d/4/8d400259-a258-41da-884e-24a743ccc166/WM2k23DST_unsigned.cab


–          Windows Mobile Updates for Daylight Saving Time (Windows Mobile 2003 for Smartphone)- http://download.microsoft.com/download/b/9/d/b9dfaf55-eeae-4d70-ac8f-cdcdeccab40d/WM2k23DST_signed.cab


–          Windows Mobile Updates for Daylight Saving Time (Windows Mobile 5.0) – http://download.microsoft.com/download/a/5/9/a599c3e6-f3ab-422d-b3d2-7eeee5f4ee63/WM5DST_signed.cab 


Customer experience with the new updates: All users should install the patch prior to Mar 11th 2007 00:00 hrs in their currently active time zone for the patch to take effect properly. Particularly on Pocket PC devices, the users should not change the timezone during the night of Mar 11th when the transition occurs to avoid missing the automatic switchover.


On Windows Mobile 5.0 devices using the cab files:



1.       Download cab file to the device
2.       Execute the cab files.
3.       If any storage cards are present, the user may be asked to select the installation location. The user needs to select “device” as the installation location.
4.       During the installation, the device will automatically restart to complete the installation.


On Windows Mobile 2003 devices using the cab files:



1. Download cab file to the device
       i. PPC PE devices should download the unsigned cab files
      ii. SP devices should download the signed cab files
2. Execute the cab files.
3. If any storage cards are present, the user may be asked to select the installation location. The user needs to select “device” as the installation location.
4. After installation there will be no restarts.


Using the desktop installer:



1. Please ensure that the device is connected via the latest version of ActiveSync to the PC
       i. If the device is not connected the installation will not occur properly
2. Download and run the setup.msi file
3. The installer will install the appropriate patch on the device
4. If any storage cards are present, the user may be asked to select the installation location.
The user needs to select “device” as the installation location.
5. After installation
      i. Windows Mobile 5.0 devices will automatically restart
     ii. Windows Mobile 2003 devices will not restart


Notes:


1. If there is an error dialog displayed with the following text: “Error processing timezone, please manually set the timezone” after restart on Windows Mobile 5.0, the user should complete the installation by a soft reset of the device.


2. If the device locks up for any reason after the installation of the patch, the user should perform a soft reset.

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Your questions: How do we get the daylight saving time OS updates via WSUS?

“How can customers leverage WSUS to obtain the daylight saving time OS updates?”


WSUS can only be used to push the http://support.microsoft.com/kb/931836 OS updates for Windows 2003 SP1 and Windows XP SP2.  It cannot be modified to push other updates.  If you are having difficulty seeing this update in WSUS, first make sure that updates with the classification of Update Rollups are selected under…



Options –> Synchronizaton Options. 


On that same page the appropriate products (OS versions) should be selected as well. 


Once those are confirmed to be in place make sure the catalog has synchronized without error.  With the synchronization successfully completed, make sure that updates with the classification of “Update Rollups” are not filtered out from the view under…



Updates –> View frame –> “Products and Classifications”


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Outlook Time Zone Data Update Tool with New Hotfix Patch Available for DST

Microsoft Outlook Time Zone Data Update Tool and New Patch


Please find attached the documentation for the released Patch for the Microsoft Outlook Time Zone Data Update Tool.  (The existing tool is available on the Download Center).


 


Scenarios Addressed by the Patch for the Microsoft Outlook Time Zone Data Update Tool:


This is a summary of five different scenarios captured in Microsoft Knowledge Base (KB) article 933146 that you may encounter as you update your Exchange organization with the Daylight Saving Time (DST) 2007 updates, and how you can address these scenarios using the patch for the Microsoft Outlook Time Zone Data Update tool.  The patch includes additional command-line parameters that have been added to the Outlook Time Zone Data Update tool specifically to address these five scenarios:


 


1)      Ensuring that single instance items created after the date on which the operating system time zone updates were applied are not rebased.


2)      Rebasing calendar items and suppressing calendar updates.


3)      Rebasing resource mailboxes.


4)      Rebasing calendars items stored in public folders.


5)      Reporting the changes made by the Outlook Time Zone Data Update tool.


 


For more details please see these Microsoft Knowledge Base Articles:


·         KB article 931667 “How to address the daylight saving time changes in 2007 by using the Time Zone Data Update Tool for Microsoft Office Outlook”


·         KB article 933146 “Description of the hotfix package for the Time Zone Data Update tool for Microsoft Office Outlook”


 


This currently encompasses the released offerings from Outlook Team prior to the Daylight Saving switch on March 11th.  Please review these scenarios carefully and pay close attention to the issues outlined for each of the scenarios that are addressed in this Patch.  Each of these must be considered very carefully keeping in mind your environment. While we evaluate every issue on an individual customer basis, the hard time constraint of the March 11th change for Daylight Saving Time means that there will be no further updates to the Outlook tool before the time change occurs.  New issues will still be evaluated and included for future needs.


 


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