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How do I change the power option settings for Start button in Windows Vista?

imageToday I was asked…

"How do I change what the start menu power button does in Windows Vista?"

Click on the Start/Windows icon in the lower left hand corner of your screen and type "power options" in the <i>start search</i> text field.  This will take you to Control Panel\Power Options. 

 

 

imageClick on Change Plan settings under any of the listed, selected plans, and then click on Change advanced power settings, which opens the Power Options window. 

 

 

 

imageUnder the Settings look at the Power Buttons and Lid selection and you can customize the settings for how your PC reacts when you press the Start menu Power button. 

 

More information on the power settings is
available here on the Microsoft Answers site, as well as on the Windows Vista Help pages>Windows Vista Help pages</a>. There are also several third-party tutorials are available on the Internet.

Hope this helps. 

 

Tags: Microsoft, customer support, feedback, customer service.

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Hello, World: Visualization is Child’s Play

Over lunch today and before I head off to my afternoon meetings, I read a good post today, Visualization is Child’s Play, from Joshua Allen in Microsoft DPE (whom I had the pleasure of meeting in person this past weekend) on the http://visitmix.com/ site…

"A recurring topic of conversation among parents here at Microsoft is, "how do I teach my children to program?" This desire is motivated in part by the belief that programming ability was important to our own career success, as this funny comic from xkcd.com illustrates. Confirming this diagnosis is the fact that parents often tend to look back to their own introductions to programming for clues to motivating their kids — whether you started with Logo, GW-Basic, HyperCard, or Perl; chances are that is one of the first places you’re tempted to look when predicting what would be useful in teaching your children.

"Children are naturally drawn to other creative pursuits on the computer; kids will spend hours with painting programs, 3D modeling tools like SketchUp, and creating stories or slide shows. But they tend to be less drawn to writing code. Unspoken in many parents’ desire to "get my children interested in programming" is an implicit assumption that these other creative pursuits are less valuable than coding. This assumption is, in my opinion, fundamentally incorrect.

"Children have higher standards, and far more powerful machines to crunch data than we had. Communicating difficult data visually will be a valuable skill, and will require creativity and craftsmanship."

I think that Joshua is right on target.

As I noted, there’s every reason to expose your kids to engineering and in some cases programming. It all depends on interest and aptitude. These are critical skills that are needed to help spur critical thinking, help build imaginations… and as Bill Gates said, "to maintain a competitive edge in technology innovation."

Kids are surrounded by an incredible culture built and supported by new technology. Growing up in such a culture, the ones who will be successful in the future are the ones with a working knowledge of the technology and engineering behind it. But many schools don’t challenge children: Gates said in a 2007 senate education hearing that our children are "digital natives" caught up in an industrial-age learning model," which does not prepare them for future challenges… challenges that many other countries realize are the underpinnings of future success.

Kids should experience many different skills, including good trades. They should be comfortable with a hammer just as they are able to read and draft the plans that map out future innovations.  My kids eagerly await the project from Microsoft Research called Kodu. Having attended Gamemaker and other engineering camps, this will be another tool in their arsenal that provides them a broad education that will hopefully give them the skills they need to be successful. (OK, they’ve got some of my geeky genes, but they also rock.)

 

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Microsoft “Shrimp and Weenies”, 2009 security spending, Windows 7 on Netbooks and more of what’s on my reading list

Clip art from Office OnlineA blast from the past — which many people would benefit reading — is the infamous 1993 "Shrimp and Weenies" Memo, here brought back for your reading pleasure by John Paczkowski of AllThingsD, on Jan 23, 2009.

"Reading through Microsoft CEO Steve Ballmer’s annual state-of-the-company memo, with its efficiency improvements, cost reductions and cutbacks in worker benefits, which are already prompting complaints from Microsoft (MSFT) employees, it’s hard not to recall the company’s now-infamous “Shrimp and Weenies” memo.

This memo was written back in 1993 by Mike Murray, who oversaw our human resources effort, at a time to remind people of more frugal times.  Timeless even today…

"One of the reasons we’re successful (and wealthy) is because we’ve been serving weenies (not shrimp) for the past 17 years! No need to change the menu."

Zune sales plummeted during holidays | Beyond Binary – CNET News from January 23, 2009, posted by Ina Fried — "There were plenty of weak spots that led to Microsoft’s disastrous December quarter, but one of the ones that didn’t get much attention yesterday was how badly the Zune did. But tucked away in Microsoft’s quarterly filing with the Securities and Exchange Commission was a startling figure. Zune platform revenue decreased $100 million or 54 percent. reflecting a decrease in device sales…"

"Apple by contrast, saw its iPod unit sales up 3 percent, while revenue dropped by 16 percent. It still racked up $3.3 billion in revenue, as compared to less than $100 million for Zune."

Security spending 2009: The good and bad news — Security on CNET News, January 23, 2009, Posted by Jon Oltsik — "Recent Enterprise Strategy Group data indicates that security spending should maintain its current pace in 2009. There will be spending increases in some vertical sectors, like the U.S. federal government, but overall, things should remain relatively flat."

Amazing 2-in-1 Tech Products – Reviews by PC Magazine, 01.23.09 — A home theater system that doubles as a TV stand and an MP3 player that functions as a breathalyzer are just some of the coolest items on double duty. By Jennifer L. DeLeo.

Satisfy Me : Advisory: Concerned about the Conficker worm? Run the Microsoft Windows Malicious Software Removal Tool

Dare Obasanjo aka Carnage4Life – Dealing with the Seven Year Itch, Working at Microsoft and a few thoughts on the Google Hiring Process — "In my almost seven years in the software industry, I’ve had a number of friends go through the sense of needing change or career dissatisfaction which leads to the seven year itch. Both at Microsoft and elsewhere. Some of them have ended up dealing with this poorly and eventual became disgruntled and unhappy with their jobs which turns into a vicious cycle. On the other hand, I know a bunch of people that went from being unhappy or disgruntled about their jobs to becoming happy and productive employees who are more satisfied with their career choices. For the latter class of people, here are the three most successful, proactive steps I’ve seen them make…"

Video of Windows 7 Installed on Netbooks – Fujitsu 2010, Eee PC 900A and Mini 1000 get Windows 7 OS – Softpedia — "… the guys over at jkkmobile went a bit further and installed the OS on three different netbooks, namely the Fujitsu U2010, the Eee PC 900A and the HP Mini 1000."

Microsoft to merge Windows Live and Office Live, on ZDNet.com — "To simplify and improve the customer experience around its Live services, Microsoft made the decision to converge Windows Live and Office Live into an integrated set of services at one single destination. Additionally, Rajesh will not be leaving the Microsoft Business Division. There are no changes to the org structure. Rajesh’s title remains corporate VP, Microsoft Office Live and Exchange."

Vista Capable lawsuit damages to Microsoft could be $8.5 billion, from NetworkWorld.com Community, 01/23/09 – 11:41am. — "News today is circulating that Microsoft might have to come up with between $3.92 billion and $8.5 billion to pay customers caught by its 2006 "Vista Capable" marketing program, according to documents unsealed by a federal court."

Microsoft misses memo, launches DRM-laden mobile music store — By David Chartier, January 23, 2009 – "Microsoft hopes new sponsors and shows will spark interest in MSN. Retailers from Amazon to Real have launched their own DRM-free MP3 music stores in recent years. Faced with the competition, Apple finally put the last nail in the coffin of á la carte music DRM earlier this month with the iTunes Store, but don’t tell Microsoft. The world’s largest software maker just launched a mobile phone-based music store in the UK that charges nearly twice the price for media while offering even fewer rights."

I’m sorry: ringtones for $4.05 (£3)? Puh-lease.

Google Puts The Squeeze On Free Apps by Michael Arrington on January 23, 2009 — "Google says the vast majority of the 1 million businesses that use Google Apps opt for the free advertising supported version. To make the free option less attractive they’ve been quietly lowering the number of user accounts that can be associated with a free account. Now as businesses grow, they’ll be forced to move to the paid version much more quickly than before."

The End Of An Era – Flight Sim Is No More By Steve on January 22, 2009 — "It really does appear that Microsoft has shutdown the ACES game studio and axed the entire staff. A lot of my friends are now looking for something else to do… "

Photl.com – Free Stock Images — "As anyone with a blog knows, it’s hard to get good pictures for your posts. There are thousands of stock photo sites, but Photl.com is a welcome addition to that family."

I get my images from Office Online, as noted with the hot dog above.

Lian-Li’s PC-888: if the Burj Al Arab were a PC chassis – Engadget by Darren Murph, posted Jan 23rd 2009 — "We’re not sure what percentage of each PC-888 sale goes straight to the owners of Dubai’s Burj Al Arab, but it better be a lot. Lian-Li’s latest eye-popping PC chassis looks pretty much exactly like the aforesaid hotel, and it’s constructed from a significant amount of blue anodized aluminum."

Seattle tops ‘Forbes’ most wired cities list, January 23, 2009, Posted by Jim Kerstetter — "The list-happy business magazine Forbes Thursday released its annual survey of the nation’s most wired cities. Topping the list is Seattle, the home of Amazon.com, Starbucks, and Microsoft (well, it’s in a suburb). Surprisingly, none of California’s famed tech cities are in the top 10. San Francisco dropped to No. 11 from No. 4 last year, mainly because of its lack of high-speed access options. But take heart, San Franciscans: Forbes still says you’re the most tech savvy city in the country, since you have the highest percentage of home broadband Internet users in the country. Following right behind the "city by the bay" are San Diego and Los Angeles."

Kickfire: Data Analytics for the Masses, Written by Tony Bain, January 22, 2009 — "You may not realize it, but the data analytics market is buzzing. In this post we analyze one of these vendors, Kickfire."

Bartz Gets Millions; Yahoo Bails on Pay Increases for Rank and File – Tech Check with Jim Goldman – CNBC.com — "For the first time in its history, Yahoo has suspended scheduled pay increases for the company’s rank and file, even as it signs up new CEO Carol Bartz with a pay package that some say could be worth as much as $40 million over the next few years."

Also see Truemors: Yahoo Freezes Pay Increases, Jan 23, 2009 — Carol Bartz has kicked off her gig as Yahoo head honcho with a bang, announcing today that the Sunnyvale-based company will freeze annual pay raises. The freeze won’t affect workers on tap for promotions or Yahoo’s annual bonus giveaway. Carol Bartz grade, so far: B.

Plinky | Let’s spruce up your corner of the web. — "Plinky makes it easy for you to create inspired content. Every day we provide a prompt (i.e. a question or challenge) and you answer. We make it simple to add rich media and share your answers on Facebook, Twitter and blogs."

Tags: articles, what I read, blogs.

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My life as a customer, part 2: Three red lights flash on my Xbox 360 Ring of Light (again!) RROD much?

rrod013109Sitting down with a glass and a controller in my hands, I logged into Xbox Live for a post getting-the-kids-to-bed Xbox 360.


Ooh, that’s a new screen.


Turn off the non-responsive Xbox 360.


RROD


Another Groundhog Day: it’s Saturday night, after the phone agents are gone at 1-800-4MY-XBOX, but you can now you can initiate a repair ticket online at http://support.xbox.com/ and even print a shipping label directly from the Xbox Support Web site. image



To start the repair process, first select the console that you want to have repaired.
If the console that you want to have repaired isn’t listed below, either the console is not registered or your console is not registered to the Windows Live ID you are signed in with.


Printing the label should reduce the time to have the console repaired. Luckily, I have an Xbox 360 shipping box from the last time I returned a unit for repairs.


I sympathize with any other customers running into this failure over the weekend.


I’ll update this post as I follow the repair process.



Update 22:35: Error message using the information that was pulled up from my Windows Live ID….



First correct the following errors and click submit



  • Invalid characters found in first name.

Uh, no, I don’t think so.  But we’ll try something creative to get around the problem.



Thank you, your repair request is complete!


Note to self: send message to the Live ID team about recognizing names with alphanumerics.  I know three or four people that this ‘bug’ impacts.



You selected to ship your Xbox console using an e-label from UPS. Please check your e-label to ensure that your shipping information is correct before printing. Once you print your e-label, affix it to the box you are using for shipment of your console.


Printed, packed and ready to go to the Xbox Repair Facility… on Monday.


Update 020209, 8:00h: The Xbox will soon be winging its merry way to a repair centre somewhere far south of here. I received an automated mail from “Xbox_ AOC Web EN” indicating that “it will take 2-3 Weeks to return” the unit to me. Clock’s ticking…


Update 020909. 08:30h: An automated message from the Xbox 360 Service Center…



Good news, we have received your Xbox console at our Service Center.  You can track the status of your order online by accessing http://service.xbox.com/servicesignin.aspx. You will also receive an e-mail notification when your repair has been completed. Thank you for your patience.


Update 020909. 08:30h: Exactly 24 hours after the last email, I received an automated message update An automated message from the Xbox 360 Service Center…



We are happy to share with you that your service request is completed and your Xbox console is now ready for return shipment.  We will e-mail you again with the shipment tracking information when your Xbox console has been shipped.


Update 020909. 08:30h:  Received an update by phone today from UPS alerting me that our package will be delivered tomorrow, along with the UPS tracking info.  We found that the unit left Texas on February 11…



REDMOND, WA,  US  02/16/2009  7:34 P.M.
HERMISTON, OR,  US  02/16/2009  3:08 P.M. 
SALT LAKE CITY, UT,  US  02/13/2009  5:17 P.M.
COMMERCE CITY, CO,  US  02/13/2009  4:07 A.M. 
SALINA, KS,  US  02/12/2009  10:08 A.M. 
DEPARTURE SCAN MESQUITE,TX 02/11/2009  8:53 P.M. 


Tags: Microsoft, Xbox 360, customer support





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My life as a customer: this week, it’s about cable television… and more than the 2009 DTV move

Customer satisfaction clip art from Microsoft Office OnlineMy life as a customer. This week, it’s cable television and the proposed digital television transition… not be confused with that other digital TV transition… as Tweeted today.

If you read my post about my email and Tweet exchanges with Comcast, you’ll recall that I wrote to register my complaint of having to add another set top box to my "already-ready-for-digital-TV" TVs: I have televisions that include a digital tuner, and capable of receiving the free to air digital channels, which Comcast rebroadcasts on their channel map.

Given the time to explain the situation and the less-than-basic response I received from the first tier email support folks (I appreciate the effort!), I sent an email last week to Steve Kipp.  He’s the regional VP for Communications at Comcast in the Seattle region.    

I sent Mr. Kipp a copy of my brief email exchange with Comcast’s customer service representative, with my request for more information about the status and availability of digital channels available in the clear (clearQAM).  In part, here’s what I received from Comcast:

In order to keep up with the demand for more HD channels, more programming options, and faster internet speeds, we must move out the analog signals. For every one analog channel, you can fit up to 10 standard digital definition channels or up to 3 HD channels. I apologize that you don’t think our efforts to assist customers through the digital migration is not enough.

Yep, I get that.  But they didn’t seem to understand my frustration or answer my question.

For our home, I’m happy to have Comcast phase out the analog and move the entire 1-99 channel map to digital, provided these channels that are currently provided in the clear are not encrypted (meaning, that Comcast customers need a set top box to decrypt the channels).

We have TVs at home with digital tuners that work just fine pulling in the few digital HD channels I get today from Comcast, and the remainder of the channels from 2 (local news) to 99 (which happens to be the CBC, thank you very much). Most of the channels we seem to enjoy most seem to be above Channel 29 including CNN, CNBC and various kid-friendly programming. Which means the capabilities in our new digital ready TVs will be redundant and – even worse – marginalize: it’s expected that the inexpensive boxes that Comcast intends to provide "for free" won’t provide the clarity or experience customers get today from digital HD provided via the cable connection today.

Back to my email to Mr. Kipp.

In my mail, I asked him just which channels will be available with a television equipped with a QAM tuner once Comcast pulls the switch to move more of the local channel map from analogue to digital. I explained that I hadn’t heard from anyone following my last email, I sent my email directly to him to register my dissatisfaction with the planned digital change on Comcast’s network…

I understand that Comcast intends to offer two STBs per HH for free which will no doubt be a cost to your company. In order to avoid some of this capex cost, it stands that you could offer the current analog channel map broadcast in the clear to your customers with digital and HD ready equipment capable of receiving clearQAM channels. It seems that this approach would allow Comcast to eventually migrate to an all-digital format, encouraged as more and more customers purchase new TVs and home AV equipment capable of viewing clearQAM. This would also highlight the benefits of an advanced STB, offering VOD, HD and DVR beyond the basic digital TV’s tuner. In fact, I would be inclined to add a new advanced STB on our main HD TV while allowing digital clearQAM channels on other TVs in our HH.

My objection is that contrary to Comcast’s advertising at the end of last calendar year, it seems that I will have to change our set up on our televisions at home and add simple STBs in order to view channels above channel 30. Surely, you can understand a customer’s frustration over this need to add a STB to nearly every TV in the home, and why instead I’m looking at ways to eliminate the need for such a STB and move (regress?) to an attic-mounted antenna distributing OTA ATSC to the digital-ready TVs in our home.

That was sent on January 26.

Yesterday, I received a letter dated the same day (Jan.26), noting that…

The Executive Customer Care Department for Comcast in the Seattle Market has received your blog regarding the analog migration. I have left messages to attempt to answer your questions. Due to no response received from you, Comcast will consider this matter resolved.

Hmmm. I received one phone message – which I really did appreciate – and attempted to call them back the following day (I left a message, as it seems they’re busy). But I find it interesting that in response to my original email, I received a letter and one phone message (again, truly appreciated)… but no email response.  And it appears that they waited less than a day before considering the matter resolved. Email much?

You might ask, why would I bother to escalate this?

In the Windows group at Microsoft, I often receive emails directly from customers or partners with questions or issues that haven’t been resolved.  Sometimes the emails or letters come to me via other managers and execs at the company, asking to route to the appropriate group for a response. You’d be surprised at the number and breadth of mail we receive from people, and we do our best to respond to these mails across the board. 

Building on that concept, I decided to escalate when it appeared that my emails to the general customer service inbox at Comcast had stalled.  I sent my emails as a customer of a service provider, unhappy with the proposed migration headache this move will likely cause in our home. 

I’ll let you know how this turns out.  I expect that unless a customer advocacy organization or some oversight committee steps in, we’ll be adding new, cheap set top boxes to all the TVs in our home once Comcast encrypts the channels we view today without a set top box.

Tags: Comcast, television, DVR, FCC, policy.

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