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Kindle books on your iPhone? Sure, but the library is so much cheaper.

Today I noted that Amazon unveiled the Kindle Application for iPhone (also available via http://tinyurl.com/ikindle). Whither a version for Windows Mobile? None expected soon is my guess. Amazon is smart to follow the iPhone – although I’d guess that folks with a Windows Mobile device maybe more likely to own a Kindle.

OK, so given the economy I have a hard time shelling out for the Kindle or the iphone… a quick post on http://dingalings.com/ as I noted on Twitter

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Tags: what I write, humor, humour.

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Going to the MVP Summit in Seattle? Here are a few travel tips and local suggestions

Microsoft will host the 2009 MVP Global Summit this week, March 1-4, 2009, at the Washington State Convention and Trade Center in Seattle, and at Microsoft headquarters in Redmond. Hosted by two of my associates, the irrepressible Rich Kaplan and the multi-talented Toby Richards (known in the past for a mean saxophone), I’m looking forward to meeting MVPs this week on main campus and at some of the events in Seattle.

My friend Lawrence Liu alerted me to the use of the #MVP09 on Twitter, so you can see all the Tweets WRT the Summit via this Twitter search.

My hat is off to the many folks visiting us this week. 

(BTW: Have your own addition or suggestion for this page? Send me a Tweet on Twiiter.)

I was asked today for a couple of restaurant recommendations, so here are a few tips for those brave and dedicated souls in Seattle this week for the event:

Flight and Hotel: If you don’t already have either of these, there’s always next year. If you didn’t make it to Seattle, follow the Tweets.

But if you must go, try booking online, going stand-by, or fly and drive from another major city.  As for hotels, call a well-connected travel agent or try to find a room in town. A quick scan of Expedia shows rooms available.

First time to Seattle? Check out the very well designed Seattle Visitor’s Guide courtesy of the City of Seattle.

Pack light.  Keep in mind that it is still quite cool in Seattle this time of year: we just had a couple inches of snow last week.  It will be cool at night and up in the low 50’s during the day this time of year (or about 10 degrees for my friends outside the States).  Check the weather report for Seattle here.  Standard dress is casual and business casual: I get along most days with includes khaki, nice jeans or dark pants, jumpers or pull-overs (dress in layers) and a light weatherproof rain jacket.  See also a few travel recommendations from Colin Cowie on packing.

For the evenings, just spruce up with a nice shirt – please, refrain from gratuitous logos.

Wear great, comfortable shoes.  As per past recommendations, don’t bring the stylish shoes, go for comfort.  Even though you’ll be sitting through sessions, there’s still plenty of walking around and standing.  Many smart folks are often seen roaming the floors walking to and from sessions in walking shoes or sneakers.  My pick: nice walking shoes from anything from Ecco, Rockport or New Balance, which all have nice shoes in black. You won’t need snow shoes or mukluks this time of year, but ensure that the shoes are generally water resistant or waterproof: chances are good you encounter a shower at some point, and puddles abound, even indoors at times.   

Bring your favourite snack food. Not.  See below on booking restaurants early (call before you fly) and be sure to enjoy your favourite portable snack foods at the event – there is sure to be plenty around. I expect that there will be plenty to eat and drink at the event starting with the events on Sunday nite. But for travel, I find that Odwalla bars travel well, particularly the C Monster and Berries GoMega.  

Getting from the airport to anywhere: Assuming that you are like much of the civilized world, you’ll be arriving by plane at SEATAC airport. Remember, if you need to get a taxi cab at SEATAC airport, you’ll find plenty on the main floor across the street from the arrivals and baggage claim.

If you arrive into Seattle with other folks on the same flight, consider getting a large van or a limo if you’re going to roughly the same hotel downtown: that way you’ll pay one fee.  Last, unless you plan on traveling off the beaten path, you don’t really need to rent a car (take a cab): there will be plenty of busses and taxis available. More info available at Sea-Tac Airport: Shuttle Bus, and this courtesy of the Seattle Visitor’s Guide site:

When I commuted to Redmond a few years ago, I found that public transit stopped less than a block from my hotel and whisked me right to the Overlake Transit Center, adjacent the main Microsoft campus. 

Travel to and from your hotel to the WSCTC.  Getting to the Washington State Convention & Trade Center is easy – many hotels are in walking distance or are a short cab ride away.  As always, I suggest comfortable walking shoes.  Get to your sessions early as many are filled to capacity, especially the keynotes.

As noted in the Visiting Seattle you find a great Seattle 101, A Guide for Travelers and Tourists online.

Say hello your new best friend: the hotel concierge.  Introduce yourself and hand them a business card.  That one move may come in hand later more than you know.  See ‘dinner’ and ‘getting to the airport’ for starters.  If you plan on doing a lot of schmoozing around town, call them and introduce yourself now to let them know you will be staying at the hotel. 

As Cowie notes, "ask your concierge to make some reservations for you now at top restaurants so you don’t find that you can’t get in when you arrive there in peak season. Tip the concierge the moment you arrive…"  See, you can learn helpful travel hints from a man that you thought only had great party design sense. 😉

There’s always something to eat in Seattle: This city has more restaurants than you’ll ever have time to visit. But there are a few duds amongst the diamonds, so be sure to check out the recommendations at http://www.seattlemag.com/0t12p5/eat-drink/ and http://www.seattlemet.com/. There you’ll find more info on local restaurants and bars, along with more suggestions in Seattle Magazine’s Best of 2008, which includes reviews and information on some of the best places around. Also see the suggestions on Seattle Metro’s eat-and-drink restaurant reviews. In addition, look to stand-bys such as Gayot.com and Frommers.com for more reviews and suggestions.

Some of my local favourites are…

Also of interest when you have free time: Pike Place Market: The Holy Grail of Cheap Eats, "your guide to the best, most affordable handheld (or close to it) meals at the holy grail of cheap eats." A full list of cheap eats from the December issue is available here.

A note on booking tables… Consider booking your table online or through your hotel concierge as noted above: if you haven’t called them in advance, ask for their help in booking a table (tip, please) and get their business card with their phone number after you check in… and give them a tip if they offer a direct dial number.  A good concierge may be able to score a reservation to a hard-to-book place: I have found that your best bet is a well-connected hotel concierge if a direct call to the restaurant doesn’t pan out.  In some dire situations, your credit card company may offer a concierge service to help you book tables or flights.

My favourite: book a table at OpenTable.com. Many of the restaurants still show availability on OpenTable.com as of today, so book early.

Of course, my favourite local chain sandwiches are found via the many local locations of Quiznos and Subway. But again, you’ll be eating well enough that I doubt you’ll need to visit these during the day.

Getting to the airport.  The smart MVP books a car or cab in advance of their departure. So until our new train is up an running to SEATAC, arrange a car in advance through your concierge for more than one traveler.  Or that concierge you tipped earlier just may have arranged a shuttle for a small group that has an opening. 

Additional links from the Port of Seattle: Sea-Tac Airport where you can find more information on flights, transportation and more.

Tags: Microsoft, MVP, travel tips.

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Solved: Word Completion on the AT&T Fuze

I recently solved the Word Completion problem I was having on my AT&T Fuze (HTC Diamond).


I received a new phone from AT&T in late December and found that Word Completion was not working, even when selected in Settings>Input. I found that the phone is configured out of the box with Word Completion ‘off’ which I found annoying. The AT&T reps on campus and in Redmond had no idea what was wrong and swapped out my unit for a new phone as they were unable to fix the setting.  Same problem on that one, too.


But thanks to the wonder of Twitter and Live Search, I received an answer, and posting it here if any others are missing this ability, courtesy of http://www.htcwiki.com/thread/1720237/Word+Completion+Fix+for+6.1+ROM+Update?t=anon:



* After confirming that you have the box checked for “Suggest words when entering text” in the Word Completion tab found in Settings>Input.


* Open up a new email or text message.


* Go to the bottom of the screen and change your letter input method to Full QWERTY (using the down arrow next to the “pencil”, “keyboard” , etc. icon).


* In the bottom left hand corner of this Full QWERTY keyboard, just to the right of CAPS/shift button, is a button to toggle between T9 and ABC.


* Click the button and make sure that T9 appears below ABC. Apparently the opposite appears as a default setting.


* Switch back to Block Recognizer, Keyboard or Letter Recognizer and Word Completion should be active for you!


https://twitter.com/HTC, please explain: why doesn’t word completion or auto spell correction work out of the box on my AT&T HTC Diamond?


Tags: Windows Mobile, HTC, blogs, Customer service.


 



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Being foolish about customer and partner satisfaction at Microsoft

I recalled tonight an old quote: Fortuna favet fatuis.  If you know me, you’ll likely understand my personal, off-hours affinity for such a quote and my penchant for Monty Python humour.

Clip art from Microsoft Office Online But in all seriousness, I’m reminded of a past post in which I noted that fools may find fault with ease. It takes the persistent to note that the customer experience isn’t a commodity, and to course correct when we find fault…

Benjamin Franklin and Dale Carnegie both said that “any fool can criticize, condemn, and complain – and most fools do.” But if you listen to the criticism and respond to it — take the criticism and do something positive with it — then you can course correct and improve the customer experience.

So, what the heck does this have to do with anything?

These days, I hear many people at the office talking about how they’re working to keep Customer and Partner Experience (CPE) a top priority, especially important now more than ever.  That’s a positive.  Steve Ballmer said previously that Microsoft has more work to do to please our customers and partners, noting that “we’ve only begun to tap the real potential of computers to help you communicate, find answers, solve problems and be more productive.”

When you’re thinking about new products and services, one of the pieces of advice I offer is to think about course correcting wherever needed and whenever you should. Question the wisdom of others when it’s particularly foolish. Thinking for a moment of the Motley Fool’s description for where they came up with the namesake…

“The Motley Fool’s name comes directly from the beginning of Act II, scene vii of Shakespeare’s As You Like It. In the days when Shakespeare was writing about kings, Fools were the merry fellows paid to entertain the king and queen, using self-effacing humor that instructed as it amused. In fact, Fools were the only members of their societies who could tell the truth to the king or queen without having their heads rather abruptly removed from their shoulders.

“In Fooldom, readers like you are the royalty.”

Taking the Motley Fool’s advice to heart, your customers and partners are the royalty, and it’s your job to do our best to find answers, solve problems, tell the truth, and don’t settle for anything less than what your customers and partners deserve. And…

“… use whatever you may learn for good rather than evil, and that you pass your Foolishness on to others who may need help. If a fellow Fool is stumped by a question you know you can answer, we hope you’ll consider lending them a hand.”

If you think that something doesn’t make sense from their perspective, fix it.

Be foolish. (But respectful, of course. 😉

Tags: articles, what I read, blogs, Customer service.

 

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CTP of Microsoft Recite, Economic lessons from the 1930’s, reviews from the Mobile World Congress and more of what I’ve read

Pogo markets The end of a long weekend for the kids, and I’m reminded about finances and the need to finish compiling all the records for our taxes.  OK, I’ll get that done this coming weekend.  But I was reminded by Guy Kawasaki of the these investment lessons of the 1930s in the post 1930s Lessons: Stocks for After a Crash from WSJ.com. (also available at http://adjix.com/ce7a)

FEBRUARY 14, 2009 1930s Lessons: Brother, Can You Spare a Stock? By JASON ZWEIG

"In the worst of times, which are the best of stocks? So many readers have emailed me to warn that we are going into another Great Depression that I decided to find out which companies and sectors did best after the Crash of 1929. With the Standard & Poor’s 500-stock index down 39% last year and another 8.5% this year, it can’t hurt to learn what separated the winners from the losers back then.

"With the help of the Center for Research in Security Prices, or CRSP, at the University of Chicago’s Booth School of Business, I sought to answer this question: If you had invested on Jan. 1, 1930, after the crash already had destroyed a third of the stock market’s value, where would you have gotten the greatest gains?"

Time to rebalance the portfolio in Oz.

But back here in Kansas, today was the first day of the Mobile World Congress and Harry McCracken reported on Sixteen New Phones (February 16, 2009)

"Phones. More phones. Phones that look a lot like iPhones, except for the ones that don’t. Phones that may never show up in the good old US of A. Phones that are full of style, and ones that seem to be devoid of discernible personality. That, in short, was my Monday at Mobile World Congress in Barcelona, where I spent the entire day bopping from press conference to press conference, learning about new handsets from most of the major manufacturers (as well as laptop titan Acer, which announced today that it’s getting into the phone biz). "So here’s a stab at a convenient, concise guide to nearly every new phone I encountered as of Monday evening (I left off a couple of far-off models which Acer mentioned only fleetingly and cryptically). Most of these phones have been announced only in GSM models, except for the two HTCs. Nobody revealed anything about American carriers today, although in some cases you might be able to make educated guesses."

Also of interest: Jesus Diaz has a Hands On review of Windows Mobile 6.5 in Gizmodo today and says that "The New Interface Rocks". I like.  http://tinyurl.com/b9fz8f 

"I like the new Windows Mobile 6.5 interface, specially the new home screen, which is brilliantly executed. Running on the new HTC Touch Diamond 2, everything looked smoother, cleaner, and matched the iPhone’s lick factor."

And now to more items from my reading pile – have a good, shortened week.

Computer Repair Utility Kit @ Technibble "A Resource for Computer Technicians: Welcome to our "holy crap, the social sites are slamming our servers so we had to static-ize this page" layout. The first version of Technibbles Computer Repair Utility Kit was so popular, we’ve created a second version. For those of you who don’t know, the Computer Repair Utility Kit is a combination of computer repair tools in one easy to use pack. The Computer Repair Utility Kit allows you to run all of the repair tools from your portable drive (eg. USB Flash Drive, External Hard Drive, IPod etc.) and comes with an easy to use, right-click menu. A must in any computer technicians kit."

Jeff Sandquist’s Microsoft Office Window Camera. Jeff created a webpage with Disqus for his Microsoft Office Window Webcam. Check it out at http://bit.ly/p3VPt.

Microsoft Unveils the “Windows Phone,” “Windows Marketplace” and “My Phone” Service By Michael Santo, Editor-in-Chief, RealTechNews, 021609 – "None of this is unexpected, but at the Mobile World Congress in Barcelona, Microsoft finally took the wraps off the Windows Mobile 6.5, their new App Store (called Windows Marketplace) and My Phone, a free sync service along the lines of Apple’s ($99 annually) MobileMe. Microsoft is also taking another tack in terms of marketing: while the OS is still Windows Mobile, they will refer to devices running the OS as Windows phones."

A Look at the New Windows Mobile – Bits Blog – NYTimes.com, February 16, 2009, 9:00 am By Saul Hansell – "I had a chance to preview the new Windows Mobile 6.5 cellphone operating system that Microsoft is introducing today. I was unimpressed with the new graphic flourishes that are the bulk of the changes. But the demo reminded me of some of the nicely open aspects of Microsoft’s approach that have always been there. Most of Microsoft’s changes to the operating system are meant to update it to work better on phones that people touch with their fingers rather than tap with a stylus…"

Some LG Cellphones to Use Microsoft System – NYTimes.com, By KEVIN J. O’BRIEN, February 16, 2009, BARCELONA, Spain — "Microsoft said on Monday that LG Electronics had agreed to use Microsoft’s new mobile operating system on 50 of its smartphone models, increasing the software maker’s bid to gain a bigger share of the fast-growing mobile software business. Microsoft’s Windows operating system software powers more than 90 percent of all personal computers, according to the research firm Gartner. But Microsoft trails its rivals in mobile software for smartphones."

Microsoft Updates Windows Mobile To Make It More Like The iPhone. (My Phone, Anyone?) by Erick Schonfeld on February 16, 2009 — "Once again, Microsoft is throwing some flattery Apple’s way by following its lead. Earlier today at the Mobile World Congress in Barcelona, Spain, Microsoft announced the latest version of its mobile operating system, Windows Mobile 6.5. The new OS takes cues directly from the iPhone. It has “an improved touch-screen interface, making it easy to take action with a finger” (so advanced) and a dashboard-like interface with different application icons in honeycomb cells (screen shots)."

Barry Schwartz on our loss of wisdom | Video on TED.com — Feb 2009 – "Barry Schwartz makes a passionate call for “practical wisdom” as an antidote to a society gone mad with bureaucracy. He argues powerfully that rules often fail us, incentives often backfire, and practical, everyday wisdom will help rebuild our world. About Barry Schwartz Barry Schwartz studies the relationship between economics and psychology, delivering startling insights into modern life. His latest field of inquiry: wisdom."

Lawsuit targets Microsoft over Vista-to-XP downgrades – A Calif. woman paid extra for XP, blames ‘anticompetitive’ licensing for Vista By Gregg Keizer, February 13, 2009 (Computerworld) show."

Google Apps Unseats Incumbent Microsoft Office in Washington, DC – Written by Rick Turoczy, October 13, 2008 1:15 AM — "With a US presidential campaign in full swing and a current president at his term limit, the world is prepared for changes in Washington, DC. But abandoning Microsoft Office? "Enter the dark horse Google Apps – the new platform for day-to-day business operations in DC – now that Vivek Kundra, Chief Technology Officer for the District of Columbia, has decided to switch the District’s 38,000 employees from the installed Microsoft Office suite to the Web-based Google suite."

What Microsoft Can Learn About Retail from Apple and Best Buy | Robert Scoble’s innovator’s and geeks’ blog By: Robert Scoble, Feb 13, 2009 at 5:52 PM — "Now that Microsoft has decided to open up its own retail stores, they need some help from all of us in building a great retail experience. Remember, this isn’t Microsoft’s first time. Microsoft used to have a store at San Francisco’s Metreon but that was a good example of what to do wrong. Here’s some things they did wrong on that effort…"

pocketwit – A twitter client for the Windows Mobile platform

No Stopping the Mobile Internet Growth from Om Malik, February 15, 2009. "By now you all know, despite the spotty coverage and expensive rate plans, I am a big fan of Mobile Internet. Down economy or not, I want my 3G wireless connection. Apparently, I am not the only one.According to a survey of 50,000 wireless customers in US and five major West European mobile markets, nearly 71% of wireless users are likely to use some kind of wireless data services. These countries collectively have about 200 million mobile data users and more than half expect to increase their mobile data usage. The survey was conducted by Nielsen on behalf of telecom equipment maker, Tellabs."

Mining The Thought Stream — "Listening to Twitter’s investors gives a good sense of how they think Twitter can become a game-changer in real-time search. While it is instructive, it is also important to note that much of this vision has yet to materialize. Twitter’s current search is extremely crude, as Borthwick readily admits. It simply brings up the most recent Tweets with the keyword you are looking for. There is no ranking or clustering beyond that. An undifferentiated thought stream of the masses at some point becomes unwieldy. In order to truly mine that data, Twitter needs to figure out how to extract the common sentiments from the noise (something which Summize was originally designed to do, by the way, but it was putting the cart before the horse—you need to be able to do simple searches before you start looking for patterns). But what is the best way to rank real-time search results—by number of followers, retweets, some other variable? It is not exactly clear."

Microsoft Recite Voice Technology Preview Home — Microsoft Recite — an easy way to remember, search and retrieve mental notes and reminders. http://recite.microsoft.com for Windows Phones.

Also see the Microsoft Recite Announcement of the Technology Preview (15 February 09).  "What Is Microsoft Recite? Microsoft Recite is a search technology for your voice that runs on Windows Mobile* devices. With Microsoft Recite, you can use your voice to easily store, search and retrieve the things you want to remember, where and when you need them. Microsoft Recite is available as a free technology preview beginning February 16, 2009. *Microsoft Recite can be used on devices running Windows Mobile version 6.0 or higher. Not sure what you’re running? A complete list of devices can be found at http://recite.microsoft.com ."

Is America Ready to Quit Coal? – NYTimes.com, By MELANIE WARNER, 021409 – "With concerns over climate change intensifying, electricity generation from coal, once reliably cheap, looks increasingly expensive in the face of the all-but-certain prospect of regulations that would impose significant costs on companies that emit large amounts of carbon dioxide and other greenhouse gases. As a result, utilities’ plans for new coal plants are being turned down left and right. In the last two-and-a-half years, plans for 83 plants in the United States have either been voluntarily withdrawn or denied permits by state regulators. The roughly 600 coal-fired power plants in the United States are responsible for almost one-third of the country’s total carbon emissions, but they are distinctly at odds with a growing outlook that embraces clean energy. "

Ping – How Google Decides to Pull the Plug – NYTimes.com By VINDU GOEL, Published: February 14, 2009 "GOOGLE recently set the blogosphere abuzz by announcing that it was pulling the plug on several products. What’s that, you say? You don’t care? You couldn’t tell a Jaiku from a haiku, and the last time you thought about dodgeball was in elementary school gym class? You’re not alone. When evaluating nascent projects, Google takes a hard look at interest — and in these cases, the interest simply wasn’t there. “There’s no single equation that describes us, but we try to use data wherever possible,” said Jeff Huber, the company’s senior vice president of engineering. “What products have found an audience? Which ones are growing?”

America’s Best Social Entrepreneurs – BusinessWeek is launching its inaugural search for the most promising social entrepreneurs in the U.S. "We are looking for companies that aim to both turn a profit and solve social problems. To do so, we’re asking for your suggestions of for-profit companies based in the U.S. that are tackling social problems in new and innovative ways here or abroad. Concepts are great, but we insist that companies that warrant coverage have been in operation for at least one year. What do we need from you? Send us your nominations using the form on this page and tell us why the particular company you have in mind stands out. Tell us what it does, what it has achieved so far, and explain what sets it apart. Our reporters and editors will also be scouring the field."

11 Most Overlooked Deductions in the washingtonpost.com By Kevin McCormally, Kiplinger’s Personal Finance, Sunday, February 15, 2009; Page F04 — "Every year, the IRS dutifully reports the most common blunders taxpayers make on their returns. And every year, at or near the top of the "oops" list is forgetting to enter a Social Security number or making a mistake when entering those nine digits at the top of the tax form. "Before you bemoan such stupidity of your fellow Americans, ask yourself a simple question: Is that the most common error? Or just the most easily noticed goof?"

Change Happens – O’Reilly Radar — "We’re in the midst of enormous upheaval right now, between the Scylla and Charybdis of economic meltdown and climate change, with the promise of the Singularity visible in the distance like Apollo or Athena might have appeared to Odysseus’ frightened sailors. "This is not new. History is full of optimism and despair, discovery and upheaval, with distant hope inspiring us to the great efforts that alone can save us. And despite all our attempts to prognosticate, it has a way of surprising us. The makers of The Man in the White Suit were fascinated and frightened by the possibilities of industrial chemistry: it had all the magic that today we associate with great advances in computing or synthetic biology. And inventions of new materials did in fact change the world, though not in ways that the film’s creators lampooned."

Tags: articles, what I read, blogs.

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