Categories
Uncategorized

Support.microsoft.com: One-stop for help and support

Over the last few days, I’ve answered these two questions multiple times:


Where do I go to get more info on Windows XP Service Pack 2?


Where can I find the latest update to Office 2003 ? (BTW, that would be Service Pack 2, aka SP2.)


If you’re looking for help on one of Microsoft’s many products that you purchased for your PC, start your search at http://support.microsoft.com/, your first stop on getting the help you need with your Microsoft products.


For example, if you have a question about your computer with Microsoft Windows XP Home Edition installed that you purchased through a retailer or directly from a computer manufacturer (OEM) in the US, you should first contact the computer manufacturer. In my personal experiences, the on-line prodcts support sites at Dell, HP and Gateway have been very helpful when diagnosiing issues I’ve had with computers at home. And Microsoft provides two support requests submitted online (by email or IM chat) or by phone at no charge (see the support page for detail).


Microsoft offers no-charge virus and security-related support online for home users, dedicated to help you obtain support for security-related issues such as viruses and security updates. Call 1-866-PCSAFETY (1-866-727-2338) for virus and other security-related support. It is available 24 hours a day for the U.S. and Canada. For phone numbers outside of the U.S. and Canada, just select your region.


More info…




  • Post support questions to newsgroups and collaborate with others who use our products, including Microsoft Most Valuable Professionals (MVPs).


  • TechNet provides detailed How-To information for IT professionals about Microsoft products.


  • MSDN provides detailed information for development professionals about Microsoft products.


  • Post support questions to newsgroups and collaborate with others who use our products, including Microsoft Most Valuable Professionals (MVPs).


  • Search the Knowledge Base to use keywords and search Microsoft’s Knowledge Base of articles for more information.

  • Tags: , , .


    Also available via http://bit.ly/12ejvF

    Categories
    Uncategorized

    Weekend Q&A: How do I convert other video files to WMV?

    This week, I received a question that my home video / prosumer side enjoys: “What software should I use for converting [name of video format here] to Windows Media Video files?”

     

    At home, I use TMPGEnc 3.0 XPress and Riverpast’s VideoCleaner for doing transcodes between a variety of different formats. They’re both excellent products, and I like TMPGEnc as it has good editing and video correction utilities built in. A popular option for professional video conversion is Autodesk Cleaner XL (which I think used to be Media Cleaner Pro).

     

    A good resource for doing conversions, video formats and tools, I really like the http://www.videohelp.com/ site. It’s well organized and has links to just about every piece of video software out there.

     

    Tags: , , , , , .

    Categories
    Uncategorized

    Friday fun: MSNBC on “The Digital Life”

    MSNBC has a series on “The Digital Life” (note: it does not feature any hotel heiress TV icons), a look at new technology for the home, from your garage to the kitchen and the backyard.


    This week the installment is on the digital bath, and although it doesn’t offer any helpful information or recommendations on how to wire your room with sound coming from a streaming media player in the living room, it does offer a look at how you might get a snide comment or two from small appliances:



    “Connected via the Internet, the [health monitor] devices have small LCD screens that ask questions — “How are you feeling today?” — and then prompt the patient through whatever testing procedure is appropriate, such as taking blood sugar or testing lung function. The device asks more questions about how the patient is feeling and then sends on the results of the “visit” to the doctor for follow up.”


    Oh, well.

    Categories
    Uncategorized

    Of interest: Cyber-sleuths Catching Cyber-crooks

    EWeek has an interesting article on the Secret Service’s Operation Rolling Stone, the fed’s latest effort to fight cyber-crimes.


    One of the things that the article highlights is that it’s not just high-tech investigative techniques that crack the case: often, it’s the crook’s own stupidity that helps the investigators.


    For instance, the feds convinced one suspect to be paid by Western Union rather than PayPal, tagging them for wire fraud. And another suspect provided his real name for payment.



    “… another defendant who went through great pains to keep his credit card creation company efforts secret, but proceeded to buy much of his equipment publicly on eBay—using the same name he used for deceptions. Correction: He changed one letter. (Second note to cyber-bandits in training: This is not a job for the lazy.)”


    Click here to read more about Operation Rolling Stone.


     

    Categories
    Uncategorized

    Tom’s HWG outlines specs for Vista-capable PC tiers

    Tom’s Hardware Guide posted an article today on “How capable is a ‘Vista-capable’ PC?” In it, the author collected information from various reports and specs from across Microsoft and outlines the hardware requirements for different Windows Vista hardware configurations that meet the logos requirements:


































      Designed for Windows XP Windows Vista Capable Windows Vista Ready (Basic tier) Windows Vista “Compliant” (Premium tier)
    Main memory 128 MB 512 MB 512 MB (req.)

    1 GB (rec.)

    1 GB (req.)

    2 GB (rec.)

    Graphics driver support DirectX 7 DirectX 9 DirectX 9.0L (for WDDM) DirectX 9.0L w/ Pixel Shader 2.0
    Dedicated graphics memory None None (req.)

    64 MB (1280 x 1024) (rec. for Aero)

    None 128 MB (1280 x 1024)
    Graphics memory bandwidth N/A 1800 MB/s (rec. for Aero) None 1800 MB/s


    Tom’s reported…



    “The Windows Vista Capable PC Program,” a spokesperson for Microsoft told TG Daily late yesterday, “is a program that will provide information to customers about PCs they can buy today that will be able to run the next version of Microsoft Windows operating system.  PCs with the Windows Vista Capable logo will ensure the best possible computing experience today, while helping create a seamless transition to Windows Vista.”


    As I mentioned over the weekend re: the Windows Vista Capable PC Program, I’ll stick by my plans for new machines, but add an additional 1GB of RAM and at a minimum a 128MB graphics card that supports DirectX 9.0L… ‘though I’ll consider a reasonable 256MB card. 


    Tags: , , .