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M3 Sweatt
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Tag: retail

Dude, I’m returning a Dell: the hard drive failed on our new PC

September 13, 2008 M3 Sweatt 3 Comments

I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared…

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Filed under: advice, customer feedback, customer support, hardware, retail

Best Buy Revisited: Buying a PC at retail isn’t as bad as I first found

September 10, 2008 M3 Sweatt 1 Comment

Over the weekend I twittered about a follow up visit to Best Buy.  Given the volume of mail I received…

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Filed under: Apple, customer satisfaction, customer service, Microsoft, retail, Windows Vista

Microsoft Gurus coming soon to enlighten you at retail

September 5, 2008 M3 Sweatt 1 Comment

Well, the news has hit publicly, so I can now talk about the coming of help at retail in our…

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Filed under: Announcements, customer service, Microsoft, retail, Windows Live, Windows Vista

My Labour Day Best Buy and Apple Store Customer Experiences

September 2, 2008 M3 Sweatt 5 Comments

(Note 030609: A thanks to Rob Pegoraro’s Tweet today. You should also read my follow up to this post, “Best…

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Filed under: Apple, customer service, hardware, Microsoft, retail, Windows Vista

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