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A few examples of how Microsoft product groups integrate the voice of customers into the development cycle

j0402594A couple of years ago, Steve Ballmer talked about in his email to customers how Microsoft can do a better job of serving its customers. One of the ways we did this was through the creation of the Security Development Lifecycle (aka SDL) in 2004, which helps to improve the security, privacy and reliability of the company’s software. Today I shared with one of our teams today the links to Steve Lipner’s book on The Security Development Lifecycle and an overview of the Microsoft SDL.

In addition to the SDL, I thought that I should also reference a couple of the following available documents on how a couple of our largest product groups integrate the voice of customers at key touch points throughout the software development lifecycle.

Integrating customer feedback during the Windows 7 dev cycle was critical to its success. As you’ll read in this post, the need to include the voice of the customer starts before we’ve written any code, with feedback from our OEM and ODMs, consumer and commercial accounts at all levels. When you have a product like Windows that serves such a large set of customers, we work hard to ensure that the OS release serves the broadest set of needs.

During the Windows 7 development cycle, we featured in this post an overview of the Windows Feedback Program that allow us to bring the voice of the customer into the development process.  And a practical application of how we use CEIP was provided in this post when we considered how to approach and present UAC in Windows 7, by examining customer feedback and telemetry. (You can also find more info here on the CEIP )

Given that we RTM’ed Microsoft Office 2010 has RTM’ed (more on this at http://blogs.technet.com/office2010/) let me also shine the light on that team: see Shawn Lipstein’s post on the Office engineering blog gives you such great insight on how our usability labs in the CEIP impacts the drive research and insight into everything we do.

 

 

Tags: Microsoft, how to, Windows 7, Office 2010, feedback, customer feedback.

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Suggestions for weekend reading, Bill Gates explains why vaccines matter, and more of what I’ve read this week

United States Library of Congress's Prints and Photographs Division under the digital ID cph.3c05139This week John C. Maxwell offered this famous QOTD:

Many of life’s failures are people who did not realize how close they were to success when they gave up. – Thomas Edison

To end the work week, Dominic Carr offers his own suggestions for weekend reading on the Microsoft Blog

It’s Friday afternoon again, and time to wrap up some of the interesting things that happened this week that you might not have seen.  It is Super Bowl weekend here in the US and so it only seems fair to start with something sports related.

Jordan Brand taps Microsoft technologies:  The Jordan Brand turns 25 this year, and Microsoft technologies are helping with the celebration in partnership with Wirestone.  First up is a social mosaic called Mosaic 23/25.The Mosaic uses Silverlight 3 and Deep Zoom to create a huge mosaic of the man himself, all built from hundreds of individual pictures uploaded by fans.  And Windows Azure, Microsoft’s cloud operating system helped to make it possible.  There is more to come with Microsoft Surface and Windows 7.   If you are interested in more details on how the technology works, then read the Silverlight team blog and the Windows Azure blog.

Internet Explorer 8 is very popular:  This week NetApplications released their browser market share report and it showed that Internet Explorer 8 is the most popular browser, just less than a year after launch.  Brandon LeBlanc has more details on the benefits of IE8, and on reasons to upgrade from older browsers in his post over on the Windows Blog.

Using technology to help the planet:  BBC Radio covered the European Environment Agency’s Eye on Earth project, a partnership with Microsoft and based on Microsoft technology such as Bing maps, Windows Azure and SQL Azure.  The project aims to combine inputs from citizens with scientific data to provide a better understanding of air and water quality in a given location.  You can listen to the the BBC Radio story with the Eye on Earth project starting at 6:45mins.  

SharePoint Gets Social:  This week seven startups from around the world (all participants in Microsoft’s BizSpark program)  came together at  Microsoft’s Silicon Valley campus for SharePoint 2010 SocialFest.  The goal; see how each team could take advantage of some of the new features in SharePoint 2010 to extend their social networking applications.  Each team worked closely with the SharePoint team over 4 days and showed off their work to a panel of judges.  The Brits won, and you can read more, and watch the videos in this Microsoft News Center article or in Techcrunch.

Microsoft Tag:  You may not yet have heard of Microsoft Tag, but the band We the Kings certainly has and is putting it to good use.  Microsoft Tag lets you snap a picture of a “Tag” and get access to more information online about the particular person, product or service.  You don’t need to rememeber a URL or text a short code.  Just take a picture.  We the Kings has teamed up with Microsoft Tag to give away free concert tickets.

Well Done Bill:  Microsoft Research Principal Researcher Bill Buxton has been recognized by Business Week as one of the world’s most influential designers.  Congrats, Bill.  You can read more about Bill and his work on things like Natural User Interface and Microsoft Surface in the News Center article, or this video.

And finally just when we thought we could go home the Bing team announced enhanced cooperation with Facebook on search.  This will give users a more complete search experience with access to some great Bing features, and expands the Bing-Facebook search integration beyond the US so that the more than 400 million people who use Facebook around the world will see the fruits of the partnership

And here are a few of my favourites found on Twitter during the week:

isdixon: Controlling Windows Media Center with an iPhone: http://goo.gl/fb/Mciy

nytimesbits: In an effort to compete with Google and Apple, Nokia makes its mobile phone software free of charge.  http://bit.ly/dyHWgT

PCMag – How to Buy the Right Netbook http://bit.ly/2cFkAX [If you’re not thinking about getting a powerful, cheap netbook, you should be.]

Pogue – My email column today: Why home videos matter. It’s a good one! http://bit.ly/a9CG42

andreaplattdyal – Measuring Microsoft’s Work by Its Broad Impact: http://bit.ly/9DFFeg

MSFT_IT – White paper on the benefits of Office 2010 + SharePoint 2010 (something to look forward to!) http://ow.ly/13Z38

Microsoft – Nat’l Sci Foundation & Microsoft team on cloud. Huge info cache requires both desktop computers & cloud http://bit.ly/aZ0BVD

techxav – Amazon Said to Buy Touch Start-Up http://bit.ly/ab5898

billcox – Some good stats showing why IE8 is doing well at http://bit.ly/anbYSO. Thanks brandonleblanc!

JohnFontanaMSFT-funded CodePlex Foundation gets first FT employee, executive director Paula Hunter http://bit.ly/dxInSg

Microsoft_GovMicrosoft Education (@TeachTec) launched a K-12 ebook – Digital Storytelling in the Classroom – http://bit.ly/ajiwzN

neilblecherman – Students invent/distribute soccer ball that generates electricity, bringing clean power to developing countries http://bit.ly/9OTts1

edbott – My latest at ZDNet: Will your new Windows 7 PC support XP Mode? It’s still too hard to find out: http://bit.ly/9ZC7Q3

MSFT_IT – See how Microsoft does IT, in this great post by BuckWoody http://ow.ly/13vy5

PCMag – The ever-divisive John C. Dvorak calls the Apple iPad "good for nothing." http://bit.ly/byzSjg

slashdotARM Exec Says 90% of PC Market Could Be Netbooks http://bit.ly/dBOWnG

thurrott – What’s New in Windows Mobile 6.5.3: http://bit.ly/ay1J0b

Cisco_Mobile – A Peek at Apple’s Plan to Re-invent Textbooks http://tinyurl.com/yk9h3zd

Cisco_Mobile How the #enterprise is going #social http://tinyurl.com/yc3m6pc – thanks, susiewee for this Very interesting read.

stevecla – Microserfs at Microsoft UK http://bit.ly/ajpahP

MSWindows – Set up an energy-efficient home with these tips from @MicrosoftCanadahttp://bit.ly/dsr7F2

comcastcares – New Personal Blog Post "The Customer, not the Company Defines How Products are Used" http://www.timetobefrank.com

MSWindows – Here’s a list of devices that work w/ Remote Media Streaming in Windows Media Center for you – http://bit.ly/cO5DRy

teedubya – Watching TV Without Cable: Series Part 1 – Netflix Solution http://digg.com/d31Haib

MSWindows – Stream your Windows Media Library to devices around the house w/ Remote Media Streaming – http://bit.ly/56KtWM

WSJ – Medical journal retracts study linking vaccines to autism: http://on.wsj.com/dghEEY More autism research: http://on.wsj.com/bVRtW9

LanceUlanoff – Why Chrome Will be Your Next Browser http://bit.ly/auhb4m #Google‘s browser is about to make the leap from upstart to leader of the pack.

njeaton – NYTimes reports that Google is planning a business-app store to boost Google Apps. http://bit.ly/c7PhII

Carnage4Life is impressed at how Google has made enemies. Apple and Firefox are the biggest surprises. See http://tcrn.ch/96JiLW & http://bit.ly/aibGyk

volkerwWindows XP to Windows 7 Migration workflow for the IT Pro on TechNet http://bit.ly/bxL4Eu

warrenellis – Still can’t buy Tor books by writers like @cmpriest or @doctorow on Amazon? @Scalzi brings science: http://bit.ly/9dQvki

toddbishop – New push for data-center tax breaks in Washington state, with support from Microsoft and others: http://bit.ly/bU29tT

ForbesTech – The Growing Malware Problem [Article by Charlotte Dunlap] http://cptlst.com/0ueh

thurrott – Apple Entry into Market Means Higher eBook Prices http://bit.ly/au7Xcf

mike_elgan retweeted this from ScotFinnie: Why Apple chose the iPad’s screen format http://bit.ly/bpeczx. Resident smart guy LanceUlanoff says he’s right.

JVascellaro – Google to Launch Store for Online Business Software. http://bit.ly/dsQ3b1

MSWindows 4 steps to keeping your computer protected – http://bit.ly/aHgstb

EverythingMS – Syncing Windows Home Server, Zune and Windows Media Center! http://bit.ly/a9QCZl

dancosta – 42 Reasons Why Netbooks Are Better Than the Apple iPad http://bit.ly/96dzjC [Dan suggests that perhaps "Different" would be a better word.]

exectweets – Manage your company’s software with Windows 7 AppLocker (from our sponsor Microsoft): http://bit.ly/4xnTGJ

edbott – My latest at ZDNet: Can Microsoft close the ‘app gap’ with Apple’s iPad? http://bit.ly/bJIvvw

Microsoft: Windows Azure & SQL Azure now available in 21 countries [Microsoft Blog] http://bit.ly/9XHIqe

valleywag – Googlers Fire Back at Steve Jobs ‘Bullshit’ Jab http://gawker.com/5461539/ #nerdfight #stevejobs

joewilcox – Dalrymple’s beard speaks about "iPad and crazy people": http://tinyurl.com/ycgpetg

joewilcox – Apple US retail unit share is 90% for PCs selling above $1,000; doubled YoY in $500-$1,000 segment: http://tinyurl.com/y943uv3

maryjofoley – Microsoft to target SMB users with new ‘BPOS Lite’ cloud service: http://bit.ly/9En6Dc

And this from BillGates – A quick post to Gates Notes – "why vaccines matter" – http://bit.ly/bxeXTM

Have a good weekend!

 

Tags: Friday Link, humour, Santa Claus, Christmas , Windows, Microsoft

Clubhouse Tags: Clubhouse, how-to, Windows 7, Windows Vista.

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Reminder: Windows 7 RC Expires on June 1, 2010

A reminder that the Windows 7 release candidate (RC) will expire soon.

Beginning February 15, users of Windows 7 RC will begin seeing notifications on your computers, with warnings that the OS on the PC will soon expire.

Starting on March 1, 2010 your PC will begin shutting down every two hours. Your work will not be saved during the shutdown.

The Windows 7 RC will fully expire on June 1, 2010. Any PC running the Windows 7 RC will shut down every two hours and files won’t be saved during shutdown. As noted on the site…

"In addition, your wallpaper will change to a solid black background with a persistent message on your desktop. You’ll also get periodic notifications that Windows isn’t genuine. That means your PC may no longer be able to obtain optional updates or downloads requiring genuine Windows validation.

"To avoid interruption, please reinstall a prior version of Windows or move to Windows 7. In either case, you’ll need to do a custom (clean) install to replace the RC. As with any clean installation, you’ll need to back up your data then reinstall your applications and restore the data."

 

Tags: articles, blogs, Windows 7, Windows 7 RC, Win7, Win7 RC.

Clubhouse Tags: Challenge-Windows 7, how-to, Windows 7.

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Announcement: Security Advisory 979682 Released for Elevation of Privilege (EoP) vulnerability in the Windows kernel

Yesterday, Jerry Bryant announced here on the MSRC blog that Security Advisory 979682 Released. Click on the link for the details: essentially Security Advisory 979682 addresses an Elevation of Privilege (EoP) vulnerability in the Windows kernel, affecting all currently supported versions of 32-bit Windows. Please note that 64-bit versions of Windows, including Windows Server 2008 R2, are not affected.

As noted, we’re not currently aware of any active attacks against this vulnerability and as Jerry noted…

"… [we] believe risk to customers, at this time, is limited. We continue to recommend customers review the mitigations and workarounds detailed in the Security Advisory.

"We are also working with our Microsoft Active Protections Program (MAPP) partners to help provide broader protections for customers.

"Our teams are continuing to work on an update and we will take appropriate action to protect customers when the update has met the quality bar for broad distribution. That may include releasing the update out-of-band."

For more details on the Security Advisory you can subscribe to our comprehensive alerts here to receive email when there’s new information. The team will also post updates on the MSRC Blog.

 

Tags: IE, Security, what I read, Internet Explorer, twitter, Microsoft, Windows 7.

Clubhouse Tags: Clubhouse, how-to, Windows 7, Security, IE, Internet Explorer (IE)

MSRC references: Security Advisory, Internet Explorer (IE), Workarounds, Defense-in-depth, Exploitability, Zero-Day Exploit

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How to organize like Bill Gates, the HP-Microsoft deal, Helping in Haiti and more

How Bill WorksYes, I’ve been neglecting my blog. Although I have a couple of blog posts in the works (on setting up our Windows 7 home network connected to our Media Center), I have been just too busy with (gasp!) real work. So I obviously need to be better at my organization: helpful that I found this brief article on Bill Gates’ organizational effort with a few of his "top tactics" with a nod of what Bill calls the digital workstyle. Missing from the article: you need a great staff! For me, here’s a quick post that answers one of the popular questions I often get: "How I Work at Microsoft". 

First off, I supported @Americares http://www.americares.org/ WRT Haiti earthquake victims as 99% of the goes to the relief effort. You can read more here about Microsoft’s help to relief organizations in Haiti and see a list of charities helping in the country here on MSN. (BTW, I’m an AT&T customer. With all of the press on teh incredible response via text message donations, there’s a bit of a brou-ha-ha WRT AT&T’s note that "Standard text messaging rates may apply" for said donations made on its network. I asked @ATTNews to waive fees like @Verizon & @TMobile for Haiti donations. And it seems that customer response and public pressure has caused AT&T to give in on that surcharge.)

Lots of news on the Microsoft & HP CEOs announcement yesterday on investment in IT infrastructure software, as initially noted here by CIO.com. You can read all about the HP – Microsoft three-year, $250 million deal to advance cloud computing for businesses on Microsoft Presspass and this post from Brad Anderson of the mgmt & services division.

Now, on to a couple of noteworthy bits from my posts on Twitter and on Twitter and from friendfeed:

 

As noted Microsoft is supporting relief efforts in Haiti + how you can help, MSFT makes initial $1.25 million commitment [Blog] http://bit.ly/8KRBTb

WSJTech reports that PC Shipments Surge in Holiday Quarter http://on.wsj.com/7RfTy3

Sad that Bill Veghte over in Windows Marketing is leaving the company after nearly two decades per @inafried http://news.cnet.com/8301-13…

Sad to read about Apple IMac quality issues (Yellow Discoloration, Fail to Boot) http://www.dailytech.com/An+Appl…

@maryjofoley reports that Visual Studio 2010 gets a new launch date: April 12, 2010: http://blogs.zdnet.com/microso…

@LanceUlanoff reports on Google in China: Pulling Out May Not Be a Good Idea http://www.pcmag.com/article… China’s wrong, but will Google’s exit help anyone? #google #china

@karaswisher: The One-Year Report Card of Yahoo’s Carol Bartz–Management: A- http://kara.allthingsd.com/2010011…

@meridith: The CIO Job Market in 2010: More Opportunities and More Competition http://www.cio.com/article… #CIO #jobs

Run into error code 0x80070005, Windows 7 "is not Genuine"? Disable policy settings or edit permissions: http://support.microsoft.com/kb2008385

A look inside BMW’s Windows 7 rollout to date: "Smooth Driving So Far" on CIO.com http://www.cio.com/article…

Nice too see Michigan and Microsoft teaming up to offer free technology training around the state http://www.bing.com/news… #fb

Microsoft reiterates console generation stance: "Xbox 360 is designed to last longer than normal" http://www.totalvideogames.com/Xbox-36…

Other vendors to follow Apple offering multi-touch tablet PCs in Q1 or Q2, say Taiwan touch panel makers http://www.digitimes.com/print…

From JohnPaczkowski: Google VP of Engineering Andy Rubin: We’re Building a Nexus One for Enterprise http://digitaldaily.allthingsd.com/2010010…

From LanceUlanoff: Why Tablets Need Apple http://www.pcmag.com/article… Everybody’s making tablets, but nobody knows what they’re for. @SaschaSegan is right.

@toddbishop: Miguel de Icaza, Microsoft MVP? Yep, it’s true. http://www.techflash.com/seattle…

From Stephen Rose: RT @MaxTrinidad: RT @MSSpringboard: Four Free Tools that every Administrator should Know About http://technet.microsoft.com/en-us…

@MSFT_IT: The definitive explainer of Virtual Desktop Infrastructure (VDI), by Microsoft IT Evangelist Yung Chou http://blogs.technet.com/windows…

@MSFT_IT: MSFT CIO Tony Scott talks about new directions for IT in 2010. Video and paper available at microsoft.com/everybodysbusiness

@Cisco_Mobile Gotcha – sometimes that download get’s missed. Thx for the info

Troubleshooting Windows 7 with Microsoft’s Built-In Tools: It all began w/ Firefox 3.5, via @tomshardware http://www.tomshardware.com/reviews…

Microsoft Security Advisory 979267: Adobe Flash Player 6 Vulnerability in Windows XP could allow remote code execution http://www.microsoft.com/technet…

Skip Microsoft’s Critical Patch, Focus on Adobe’s, Experts Urge reports @gkeizer via @PCWorld http://www.pcworld.com/article…

Microsoft will report earnings after the market close on Thurs, January 28. Investor Relations page: http://www.microsoft.com/msft…

@edbott: New at ZDNet: Move over, God mode! 94 more secret shortcuts for Windows 7: http://blogs.zdnet.com/Bott…

@msPartner: PartnerNews: What are Microsoft and HP announcing tomorrow? http://www.microsoftpartnernetwork.com/News… What will Ballmer and Hurd unveil? #MPN

@johnhcook: Comcast’s new Data Meter: Like a calorie counter for Internet usage http://www.techflash.com/seattle…

 

Tags: Microsoft, articles, blogs, what I read, Twitter.

Clubhouse Tags: Clubhouse, Windows Vista, Windows 7, computers, how-to

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