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Deploying Vista: More with Mark Russinovich on Springboard Live

Questions on deploying Vista?  See the first Springboard Live clip using Silverlight, presented by our own Mark Russinovich…

Join Mark Russinovich and a panel of experts for a discussion on adopting Windows Vista into a desktop infrastructure. The panel features subject-matter experts and IT pros from around the world who have tackled Windows Vista deployment—hear about the challenges, workarounds, and tips & tricks they have learned along the way.

And see this month’s spotlight page, “Still on the Fence with Windows Vista?” which takes a look at why now is “a good time to take another look at Windows Vista and what the adoption process has to offer.”

Springboard on TechNet is a collection of tools and resources that may help you better understand deployment of Microsoft products and get answers and insightful guidance from professionals and the community.

You can also view the streaming video in Windows Media Player via the link below.

View in Windows Media Player

Tags: Microsoft, Mark Russinovich, tips, Vista, Windows.

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Will the new crop of pro AVCHD-based camcorders ultimately help consumers?

One of the reasons I still like DV tape-based video cameras is that the DV codec is well supported in video editing programmes.  And as much as I considered to move to a hard drive based video camera, battery life as well as the AVCHD format kept me away: David sums this view up in his post on new Pro-AVCHD cameras at NAB… 

“What’s not to like [about AVCHD]? The editing workflow. Quite simply it sucks. First of all, to get video out of it, you have to ensure that it is plugged into its charger, then connect it to your computer and copy the files over.” 

Also, see George Ou’s post on zdnet over the loss of video detail in the AVCHD format…

HDV uses the older MPEG-2 format at 25 mbps… actual AVCHD implementation only uses 13 to 17 mbps MPEG4-AVC for compatibility with cheaper storage devices and it completely sunk when I read this excellent in-depth review from camcorderinfo.com.”

In the examples he cites from the Camcorderinfo review, you can see the quality loss in AVCHD vs. HDV: to be fair, the average consumer may not notice the lower video quality of AVC when watching video on the television.

But back to workflow.

Another difficulty with digital video (and particularly th enew AVC format) is editing. 

Yes, I know, many people never bother to edit their home video files, leaving the tapes to languish alone in a shoe box at the back of a storage closet or in your home office drawer.  And not everyone has the time to dedicate to capturing and editing videos – it is truly an art form, not to mention a time sink.  In a recent session, using MPEG-2 files from our old Panasonic handheld, pocket-sized SD camcorder (records on SD cards – I love it), I spent the better part of of two hours on a 20 minute video clip from our last vacation, including the time I waited for the transcode to WMV and burning to DVD.  For video tapes from our DV camcorder, add an hour for digitizing the tape.

And if you do have the time and inclination to edit and produce your latest blockbuster video, you’ll need a suitable editing software application.  For me, Windows Vista Movie Maker meets most of my needs, spending 10-15 percent of my time on Adobe Premiere Pro, with most of my content coming from MPEG-2 and DV files.  As Lori Grunin posted on the CNET gadget blog

“…you can’t simply play the files on a computer, much less send them to your friends, without down-converting to SD (which defeats the purpose of spending the extra $500 or so for an HD camcorder). After a few days of retracing the Web tracks I made last year, I decided to share the current state of AVCHD support with all you potential buyers.”

… and updated recently with…

“I was beginning to mellow, and even predicted that 2008 would be the year that AVCHD was finally ready for the mass market. Then I began my attempts to open 1,920×1080 videos shot with the Panasonic HDC-SD9. In short, every application I and our Labs’ tester tried–iMovie, Pinnacle Studio, Ulead Video Studio, Sony Vegas and Avid Liquid–at best could open but barely play some clips, and more often simply hung or crashed. Panasonic’s tech support wanted me to use HD Writer, the horrible home-grown application Panasonic ships with the camcorder. I finally got InterVideo WinDVD to consistently play clips, albeit not very smoothly.

“Updated 4/2/08: Per drj444‘s comments, I revisited VideoStudio and realized I hadn’t upgraded to 11.5. I did and tried again. The clips came in okay, but the software crashed soon after I’d imported them. Sigh.

AVC is not as widely supported in popular video editing applications as DV and MPEG-2 format.  With more and more cameras supporting the format, perhaps that will change.  See Lori’s post for more on Playback solutions and Editors that support AVCHD, but she notes that Adobe Premiere Pro CS3 still does not AVCHD editing. There are a few that do: see the AVCHD wiki listing on software titles

Overall, I think back to ten (yes, ten!) years ago when we launched the Pinnacle DV500 DV video editing solution… at that time with an SRP nearing $1,000.  This was a time when we saw the IEEE-1394 format catching on an DV ports just starting to emerge on PCs, and few software editing applications.  Native-DV editing wasn’t constrained to just on DV format, but several: consumer DV, DVCPRO, DVCAM, and even Sony’s Digital-8 (DV on the Hi8 tape format). 

But within a couple of years of launch, DV became widely accepted and proliferated, even though relatively small hard disk sizes prevented uncompressed capture of the DV file from tape.  That’s one of the main reasons I like the format: tapes were (and are) relatively inexpensive and held an incredible amount of data, up to 20GB on a single tape.  (on a related topic, see my post The “Great HD Shoot Out” review picks the Canon HV20 as top HD camcorder.)

It is amazing that two years after its introduction, the AVCHD format hasn’t seen the same level of support, which I think can be attributed somewhat to a lack of simple storage options, ones that we are just now beginning to see come on line (with more PC-based editing applications and playback support).  Considering that transferring AVCHD files from your HDD-based camcorder (via USB 2.0) is up to ten times faster than transferring DV-based footage connection (5 to 30 MB/s vs. HDV at normal video playback speeds of 3.5 MB/s).

And though it’s noted that “developers have pledged their support but it may still take some time for the implementation,” we’re seeing more integrated support for AVCHD as noted in the AVCHD wiki

“Windows XP Windows Movie Maker for example doesn’t even support HDV capture and Windows Vista only offers this capability on Premium or Ultimate editions. Windows Movie Maker in Vista while it supports HDV format still doesn’t permit selective recording and forces you to download the entire tape from the beginning. By contrast, AVCHD files simply need to be copied over using standard file copy/move operations making it far more user friendly.”

In support of the HD tape format, there is a long list of editing software applications that support HDV

In addition to the memory and PC horsepower requirements to capture, edit and publish AVCHD-based video content, consumers will face another challenge with AVCHD: the archival of the footage. 

With DV and MPEG-2, I find that it’s easier to import clips from the tape and SD card respectively on to our PC, and then archive working files to DVD-R or DVD+RW discs.  (I prefer DVD+RW if I anticipate coming back to a project: the format supports multiple writes and edits, allowing me to store the editing file session along with the video clips.)  Most often, I have multiple video sessions from different days on a single tape, and often the video clips that make up the sessions are less than the size of a DVD or two. 

If I run into a situation where I have multiple tapes for a video project (say, a family vacation) I find that the cost of an external hard drive allows for an inexpensive and immediately available archive: a quick scan of the Sunday paper ads finds external, portable hard drives for fifty cents a GB, and larger models such as the Western Digital My Book Studio External Hard Drive series (offering USB 2.0, IEEE 1394a/b and eSATA connections) on sale for under 35 cents per gigabyte.  A recent ad on NewEgg promoted the 320GB model for under US$110: that size will store a year’s worth of our family’s raw digital video, if not two.

AVCHD is gaining momentum, and I’ll wager that in a few years tape will ceed to SD and memory cards as capacity increases.  You’ll ultimately have to eventually put that AVCHD content somewhere, and recordable disc formats will certainly increase in size from the current mainstream 4.7GB DVDs.  So consider which format is right for you.  Go to the store, look at the camcorders, read the reviews and pick out which one is right for you.  Whichever of these two formats you choose, chances are that your video will be widely supported, and the video quality will be better than anything else you’ve experienced in recent years. 

Tags: video, DV, AVCHD, digital video.

 

New Pro-AVCHD Cameras (David Sayed’s Microsoft Blog)

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Connecting with Customers via Windows Error Reporting (Watson) and CEIP

Earlier this week, I provided a couple of glimpses at how product groups listen and respond to customers and partners.  In the seven plus years I’ve been at Microsoft, I’ve seen lots of different ways how product teams listen and respond to customers.  Previously, I worked along side the Engineering Excellence group, working on CPE across the product groups; now, I’m back in the Windows group… but I still work across product groups as they concentrate on improving customer satisfaction.

And core to the effort in most teams is the product and machine telemetry we get from millions and millions of customers through Microsoft Windows Error Reporting, the Customer Experience Improvement Program and software quality metrics (aka SQM, or ‘squim’).  For more on SQM, see this prior post.

Windows Error Reporting dialogWindows Error Reporting (WER) is based on the technology that was originally known as Dr. Watson, the Windows program error debugger tool included in previous versions of Windows, as far back as Windows 3.0, and was included in Windows 98, Me, and XP.(Check out Raymond’s blog to understand why Windows Error Reporting is nicknamed “Dr. Watson”.) 

WER captures software crash and hang data from end-users who agree to report it. You can access the data that is related to your applications online at https://winqual.microsoft.comGregg offers an overview on his blog on developers can use WER to debug what went wrong.  In Windows, WER feedback technology is part of Microsoft Windows XP, Windows Vista, and Microsoft Windows Server 2003 and 2008 operating systems.

We know that the effort makes an impact: as outlined in the above article, our analysis shows that across all the issues that exist on the affected Windows platforms and the number of incidents received:

  • Fixing 20 percent of the top-reported bugs can solve 80 percent of customer issues.
  • Addressing 1 percent of the bugs would address 50 percent of the customer issues.

Considering the hundreds of millions of customers around the world, that’s a considerable impact. 

Steve Ballmer outlined the effort in his 2002 letter on “Connecting to customers,” when he discussed how Microsoft can do a better job of serving our customers, and ultimately improve the customer experience through better communications and connections…

“The process of finding and fixing software problems has been hindered by a lack of reliable data on the precise nature of the problems customers encounter in the real world. Freeze-ups and crashes can be incredibly irritating, but rarely do customers contact technical support about them; instead, they close the program. Even when customers do call support and we resolve a problem, we often do not glean enough detail to trace its cause or prevent it from recurring.

“To give us better feedback, a small team in our Office group built a system that helps us gather real-world data about the causes of customers’ problems–in particular, about crashes. This system is now built into Office, Windows, and most of our other major products, including our forthcoming Windows .NET Servers. It enables customers to send us an error report, if they choose, whenever anything goes wrong.”

With WER, product groups get information that helps them identify the most common issues that our customers encounter on their computers, along with details that can help the teams debug the problem.  If you’ve every run into a problem or application crash on your computer, chances are that you’ve seen the prompt to provide more information to Microsoft on the failure.

We also provide WER for Independent Software Vendors (ISVs) and Hardware Vendors (IHVs) on the MSDN forums, helping them find and correct issues with their application, ultimately leading to improvements in their products.  These companies access our error reports database and discussion forums to address the errors and incompatibilities that creep up in their equipment drivers, software utilities and applications. (As noted on our sites, WER data is available to ISVs, IHVs and OEM and ODMs.)

Bill Gates said at PDC 2003…

“We allow anyone who has an application that runs on Windows to sign up and get the reports that relate to their application, and we’ve got winqual.microsoft.com where people can do that.

“Today we’ve seen a lot of that activity from the driver manufacturers, but we want to see even more at the application level so it gets us working together on anything where a user is not having a great experience.”

Coupled with the telemetry from WER is the feedback we get through the Microsoft Customer Experience Improvement Program (CEIP).  Through these programs, hundreds of millions of customers help Microsoft improve upon the design, quality and features of our products and services. Participation in the CEIP is anonymous: when you sign up for the CEIP, information about how you use certain products is automatically sent to Microsoft, collected in the aggregate with CEIP data from other computers.  Microsoft doesn’t use your collected CEIP data for any product marketing or promotions. (More details are provided in the Customer Experience Improvement Program Privacy Policy.) 

According to the CEIP site…

CEIP collects information about how you use Microsoft programs and about some of the problems you encounter. Microsoft uses this information to improve the products and features you use most often and to help solve problems. Participation in the program is strictly voluntary, and the end results are software improvements to better meet your needs.

The Windows Server team uses the CEIP for their products, include Windows Server 2008.  The team uses CEIP to improve the product in the following ways:

  • Helps to discover and fix software bugs in the operating system more quickly.
  • Helps to prioritize future Windows Server products and interim releases.
  • Helps to understand our customer system configurations more clearly, allowing Windows Server product teams to more accurately reproduce customer environments in their labs.
  • Helps to determine industry trends in computer hardware.

As John Song notes on the Dynamics CRM team blog, the team gathers information on how our customers are using the customization tool and how much they are customizing the out-of-the-box CRM. 

CEIP“Through SQM/CEIP data, now we know that the Account is the most updated form in the CRM 3.0 (Well, that wasn’t a surprise for us, but the number of changes made was). A quarter of the CRM customers are adding good amount of new fields in the Account and other “main” forms.

It’s all about providing feedback to the products teams. 

Mauro Meanti on the WSYP Project[Update: you can see the WSYP video here on YouTube: https://youtu.be/D28FkfJiauk]

When I’m asked about how this data is used, I often point people to my post “TwC’s site on Product Reliability… and WSYP” that has has a link to the WSYP Project, looking at how we leverage customer feedback in near real-time to improve software quality. (You can find this and other clips on the TechNet UK Spotlight page.)

And yes, Mauro is a real Microsoft employee. ; )

You can take advantage of WER to investigate the most frequently reported software crashes, resolve the problems, and inform your customers of the fixes, establishing a strong feedback loop with your customers. 

 

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Link: How Windows Error Reporting Helps Customers

Tags: Microsoft, Watson, customer feedback, WER, Windows Error Reporting, SQM, CEIP, Video.

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Steve Ballmer and Guy Kawasaki live at Mix08, with links to the video to prove it

Of interest today from MIX ’08 is this coverage in the Seattle Times of the interview with Steve Ballmer by Seattle Times technology reporter Benjamin J. Romano. The on-stage interviewer was my old friend Guy Kawasaki of Apple, Garage.com and truemors.com fame.

“Kawasaki pulled no punches during an hour of pointed questioning that hit on some of Microsoft’s and Ballmer’s most sensitive issues, but Kawasaki still managed to come across as good-natured…”

“In addition to his jabs, Kawasaki had some nice things to say.

“As a venture capitalist, he said, he’s worked with Microsoft a lot in recent years.

“It’s a different Microsoft,” he said. “There’s not the arrogance, there’s not the sort of bullying aspect. These people are really smart, they’re really hardworking. … I just want to give you a little bit of praise. The new Microsoft employee is very different. It’s really very easy to work with your company.”

You can read more in the Ballmer Q&A: Extended coverage in the Times, and see a video of Steve on stage at Mix on You Tube: Steve Ballmer screamed “Web Developer” at Mix08

Even better: the Steve Ballmer Q&A with Guy Kawasaki is available online via the following streaming media links, courtesy of the good folks at Mix on the visitmix.com blog:

Also of interest for further reading on Microsoft management: Seattle Times’ article on the post-Gates era, plus ThinkWeek and the need for more cowbell.

Tags: Bill Gates, Steve Ballmer, Guy Kawasaki, Mix08, Microsoft.

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It’s real: the Netflix survey to gauge interest in streaming movies via Xbox Live

With all the talk this weekend of HD-DVD (as Reuters noted this weekend) and that main supported Toshiba “will cease manufacturing HD-DVD equipment” (as reported on Japan’s NHK public broadcasting network), interesting to see the increased interest in watching movies on game consoles.  (I’ve written about this opportunity previously, most recently as December when I noted that the increases at Blockbuster have moved us to Netflix.)

Reports came over the last week that Netflix was asking their customers about their interest in watching movies via their Xbox 360 (using Xbox Live) and PS3.  Some thought that this was a blogger stunt, but I found that the survey is real.

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“Stream Netflix movies to your TV with Xbox LIVE…

“Now you can watch movies from Netflix instantly by using your existing Xbox LIVE account.  You can choose from over 7,000 movies and TV series, and your choice starts playing on your TELEVISION in as little as 30 seconds.  Watching is included in your Netflix plan.  There are no extra fees and there are no limits on how much you can watch.”

OK, I’m interested.  Tell me more.

“If as part of your Netflix membership you could instantly watch movies and TV episodes on your TV with your Xbox 360, how likely would you/anyone in your household be to do that?”

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“Definitely would” was my answer. 😉