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DST Support Central in Redmond, Day 3

Live here from the DST Support Central in Redmond… it’s now 2:00 AM in our Charlotte facility and all’s well.


We’ve got about 60 people right now on our live DST chat room and we had very few people on our Live Meeting.


Interesting article today on MSN: How people feel about daylight-saving changes



“Americans’ clocks will spring forward three weeks earlier this year (2 a.m. Sunday, March 11), but more than half of Americans (54%) say they’re relaxed and haven’t really thought about the change, a new MSN/Zogby Poll shows.”


          


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DST Support Central in Redmond, Day 2

I just returned from Day 2 in DST Support Central (as Ina Fried reported on CNET News) on the main campus in Redmond, tied 24 hrs a day to our support centres in Charlotte, Las Colinas and Bangalore.

“Aiming to shorten that wait, Microsoft has boosted the number of people addressing the time change issue. Earlier Thursday, the company opened up a “situation room” devoted to monitoring customer issues and providing support to the software maker’s largest customers. The main situation room will be in Redmond, Wash., with centers in Texas, North Carolina and India overseeing things in the off-hours. Microsoft has also added more than 200 workers versed in Exchange and Outlook to its phone lines.”

CNN has also posted a blog regarding the new DST and Microsoft’s efforts on its website (www.CNN.com/situationroomblog). Peter Galli from eweek also includes references to a nuber of support options available to customers – the live chat and webcasts have been popular with plenty of room for people to get answers to their questions in near real-time.

Today wasn’t very busy (in the Centre) but I fielded calls with several customers. Now, it’s off to bed (Sambuca in hand) before we open the Centre in the morning, taking the reins with NC from our staff in India. Many thanks to Manish and the team for their help overnight! I’ll report more from the Support Central tomorrow

A couple of interesting items on our sites:

These from MSN:

MSNBC • Time warp
March 9: Daylight saving time comes three weeks early this year, and that means more daylight to enjoy. But the move is also presenting some challenges for computers and other digital devices. NBC’s Stephanie Stanton reports from Los Angeles.
Technology and Science  
     
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Your questions: Where did minutes and hours originate?

A question I received this weekend: “Where did minutes and hours originate?”


Look no further than to the page on NIST’s site for general history of clocks, calendars and daylight saving time:



“A sundial described in 1300 BCE reveals that the Egyptians determined a daily cycle to be made up of ten hours of daylight from sunrise to sunset, two hours of twilight and twelve hours of night. Their calendar year was divided into 36 decans, each ten days long, plus five extra days, totaling to a 365 day year. Each decan was equivalent to a third of the zodiacal sign and was represented by a decanal constellation. The night corresponded to about twelve decans, half a day to eighteen decans. Similar to the system used in Oriental clocks, the night was thus divided into twelve hours, with seasonable variations of the hour’s length. Later, Hellenistic astronomers introduced equinoctial hours of equal length.


“The Babylonians (in about 300-100 BCE) performed astronomical calculation in the sexagesimal (base-60) system. This was extremely convenient for simplifying time division, since 60 is divisible by 2, 3, 4, 5, 6, and 10. What we now call a minute derives from the first fractional sexagesimal place; the second fractional place is the origin of the second.”


If you’re interested, I also recommend “The Experience and Perception of Time” from the Stanford Encyclopedia of Philosophy.

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Do you skip or watch commericals on a DVR?

In my last home town newspaper, the venerable Mercury News, there’s an interesting entry on the gmsv blog: “Next, we plan to send researchers to actually live among the TiVo people and study their mysterious ways” that cites this New York Times story: “People with digital video recorders like TiVo never watch commercials, right? Add that to the list of urban — and suburban — myths.”


This is something we supposed a few years ago, in that when you introduce a DVR into your home, you watch television differently. In some cases, you speed through commercials. In other situations, you may watch and replay commercials of real, direct interest, of ones that capture your attention.


“The story cites new data from the Nielsen Company showing that people with DVRs still watch, on average, two-thirds of the commercials — a reassuring finding for all stake holders in the ad business.”


That should really be a surprise to anyone with a DVR in their home… two-thirds? Really? In our home, we speed through many dull 30 second spots, but on occassion, we’ll stop and replay ones that hit the mark. But the dull certainly outnumber the ones that we’ll watch. As the article goes on to say, “Sometimes the commercials are so entertaining, you want to watch them.”


No kidding. I watch the TV to be entertained and informed — why should commercials offer anything less?


What’s the last commercial you remember watching again (‘rewind’ or back seven seconds on the old DVR)? For us, it was the trailer for the new movie “300” from Warner Brothers. It captures the dark and the frenetic nature of what promises to be a very good action film, and hopefully a good adaptation of Frank Miller’s graphic novel of the few Spartans at the Battle of Thermopylae.


That and a few commercials with anthropomorphic animals (like this one from Japan) or insurance commercials with a silly bent (I’ll admit, I enjoy some of Geico’s celebrity cameos).


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ABC’s Sweeney: Success = free, ad-supported TV episodes via the Web

I’ve written previously about ABC’s success providing current, popular TV shows on the web had been a success, saying that 50 million TV episodes requested by web viewers since September, and that “free, ad-supported shows are attracting a younger audience that’s more comfortable watching shows on a computer screen than their parents might have been.”


Once again, my new, favourite exec in Hollywood (with exception to my friends from ReplayTV, Kim, Rob and Craig amoung others), Anne Sweeney, co-chair of Disney Media Networks, is touting the Web success that advertisers and local affiliates are seeing with free rebroadcasts of popular TV shows.


Reuters reports today that Sweeney “told an investor conference that Disney’s ABC Television Network’s ad-supported broadband player, which allows viewers to watch episodes of prime time shows on the Internet, sold out its advertising space for the fourth quarter of last year and the first quarter of this one.”


CEO Robert Iger said that his company thinks that “it is increasing the pie of media consumption” rather than cutting into TV ratings or DVD sales.


No kidding.


I think the same premise with TV shows via the web will parallel the success of music subscription services, as I noted a year ago:



“I would venture to guess that we will see a significant increase when the analysts run the numbers this March, with significant increases: I’ll go out on a limb and estimate that we’ll see a 25% increase YOY (a significant rise over the previous YOY period) of music stored on computers. And that the next billion tunes will chalk up at a faster pace than the first billion… but iTunes may have to play the game of “follow the leader” and offer subscription services of their own in order to get there.”  


Providing “free” (or in the case of music, monthly subscriptions which allows me a buffet approach to listening) is a great way to expose me to shows I would not normally watch. Making episodes free on the web may also entice viewers to watch on the big (TV) screen and as such see the supporting advertising. Not that I’ll be tuning into Ugly Betty any time soon, but I may tune into past episodes of something else.


Back in my days at ReplayTV oh, so many years ago, one of the primary benefits of the DVR was the opportunity to provide more targeted advertising, given you know a) where a DVR resides (by zip code and area code, as privacy polices allow), b) an idea (if you log) of the shows the viewer records and watches, and c) what ads they skip or watch. Networks and their affiliates are again realizing the potential of a more mass-market vehicle — in this case, the web — to benefit from and incorporate local advertising into the TV programming now available via Web viewing.


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