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Announcement: Microsoft Windows May 2010 Updates to Daylight Saving Time and Time Zones

Check out Microsoft Knowledge Base Article 981793, "May 2010 cumulative time zone update for Microsoft Windows operating systems", which the Windows team just posted. 

Changes / updates from the previous cumulative Windows time zone update include…

The following changes were made since the previous Windows cumulative time zone update:

  • Bangladesh Standard Time: Cancels DST.
  • Fiji Standard Time: DST change.
  • Kamchatka Standard Time: Deprecates this time zone.
  • Morocco Standard Time: DST change.
  • Pacific SA Standard Time: DST change for 2010.
  • Paraguay Standard Time:  DST change.
  • Syria Standard Time: Creates a new “(UTC+02:00) Damascus” time zone with DST for Syria.

A nod to the good folks across our company working on our effort to help manage time (particularly in daylight saving time and time zone changes) documented and followed at http://www.microsoft.com/time and over at the blog at http://blogs.technet.com/dst2007.  Thanks to the folks coordinating the efforts on our daylight saving time and time zone updates and releases for current products across the various product groups at Microsoft.  As noted, this is a tough job, to say the least.

For more information about how daylight saving time changes may affect other Microsoft products, click the following article number to view the article in the Microsoft Knowledge Base: 914387  (http://support.microsoft.com/kb/914387/ ) How to configure daylight saving time for Microsoft Windows operating systems

Tags: Windows, Microsoft, Daylight Saving Time, Daylight Savings Time, RSS,DST; 18,000,000 (up from 3M six months ago); 20,400,000 (up >3M)

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Thinking about ditching cable TV? Steps to a more integrated entertainment experience with Windows and Xbox 360

Microsoft Office Clip ArtLast Thanksgiving, I talked with my friend, prolific blogger/ Twitterer Beth Blecherman (aka techmama on Twitter) in Silicon Valley about the move in our house away from cable to a system that would allow us to get our TV entertainment programming using the free digital airwaves and the wide Internet pipe I had coming in the side of our home.

I’ve read that the average monthly cable bill in the States is $58.80, more than $700 per year. Given that we pay more than $100 a month to our cable provider, Comcast, for cable TV and internet, there’s an incentive to consider a move… actually, more of a migration. I noted some of my frustration in post "My life as a customer: this week, it’s about cable television… and more than the 2009 DTV" and since exacerbated by the changes required at home. More frustrating than the cost of the digital service are the new boxes I have to add between my cable coming out of the wall and my HD-ready TVs: new Comcast supplied digital set top boxes (STBs) and inability to no longer get digital and HD directly on my TVs equipped with digital tuners.

So, back to my discussion with Beth. Noting this growing frustration, I talked about our moves in our own household for leveraging the Internet and my existing computers and devices in the home, namely our Media Center PC and Xbox 360. Alas, our ReplayTV would be relegated to recording local stations that were still available for the time being on the remaining analogue feed (Channels 2-30).

For local channels, we get most of what we need over the air and free of charge. Mind you, it was much better when Comcast provided the 1-99 channel map in the clear (meaning, you could view the channels without a converter box): when they discontinued the analog signal and and moved the entire channel map to digital, they no longer provided these channels in the clear. That means that while I could get CNN and CNBC on all my TVs without special equipment before, Comcast customers now need to have a Comcast set-top box on each TV to decrypt the channels above Channel 30.

Sorry, kids: the Replay TV no longer gets the SciFi Channel.

This also means the capabilities in our new digital ready TVs will be redundant and – even worse – marginalized: I’ve found (YMMV) the inexpensive boxes that Comcast intends to provide "for free" don’t provide the clarity or experience customers I used to get from the digital HD provided via a direct cable connection.

As I noted before, we have a Media Center PC at the centre of our system, with Xbox 360’s as Media Center Extenders in other rooms in the house. Until recently, the vast majority of our time-shifted entertainment viewing came from our ReplayTV DVRs for watching programming from the main networks and several premium channels.

With our first Windows XP Media Center, which we replaced with Windows Vista and more recently migrated to Windows 7, we usd the on-board analogue broadcast tuner card to get free over the air television and channels from our cable provider. As the US moved to digital last year (as I initially chronicled here and elsewhere on this blog), you now need to upgrade to a suitable and supported digital tuner card or USB peripheral, or connect a digital converter box in order to get digital TV programming. (Our local network affiliates including PBS broadcast in digital as well as high definition digital: to see which stations you should be able to receive, more information is available at http://www.antennaweb.org.) With this tuner card, your Media Center computer can receive what’s called local "over-the-air" (aka OTA) television broadcasts with a with a suitable room-based or attic-mounted digital antenna, or cable signals broadcast "in the clear" for digital and HD ready equipment capable of receiving clearQAM channels. (Most current TVs already are digital ready, capable of receiving local channels via OTA ATSC.)

(For more on this switch, see the site DTV Answers: What you need to know about the February 17, 2009 switch to DTV.  This site provides info on the switch from the old analogue TV signals to digital television, or DTV.  For more information, visit the US FCC website on the digital TV transition at www.dtv.gov. We purchased an amplified indoor antenna for one TV not near an antenna drop to get the signal.)

So that covers ABC, NBC, CBS, PBS and a few other channels available OTA.

But what about on-demand/ time shifted and premium programming?

As noted in the Popular Mechanics article, How to Ditch Your Cable Provider Without Giving Up on TV, you can also get premium content on the web…

"Okay, that takes care of local channels, but cable offers hundreds. What about ESPN? CNN? HBO? What about video on demand? Can you replace those once the coaxial cable is cut? The honest answer is that, if you love surfing through an endless series of channels, then nothing will truly replace cable. But according to a 2007 Nielsen study, the average American household received 104 channels—and watched only 15 of them regularly. So if statistics are any measure, a broad selection of content is important to viewers, but sheer quantity is not.

"A surprising amount of TV and movie content is now available over the Internet for free or for a nominal price. The richest and most impressive source of Internet video, aside from outright torrent theft, is Netflix’s “Watch Instantly.” This streaming video service is a freebie extra for anyone who subscribes to the company’s DVD-by-mail service (any plan over $8.99 per month offers unlimited streaming of content). Watch Instantly lets users browse through a library of 12,000 movies and television shows, much as they would surf channels on a cable box. It nicely combines the joy of serendipitous movie discovery that comes from watching HBO or Showtime with the impulse entertainment of video on demand."

At home, we use the PlayOn software ($30) with our Windows 7 Media Center (recently migrated from Windows Vista SP1) to watch Internet content on our TVs equipped with one of the most versitile set-top boxes I’ve ever owned: the Xbox 360. We can watch regular TV programming via the Media Center remotely on the Xbox, but also access content from Hulu, YouTube, Amazon VOD, and other sites.

For Netflix, we use the Xbox 360 as a Netflix Ready Device (included with Netflix and Xbox LIVE Gold): the player accessed via the Xbox Live service (although it’s also available with PlayOn if you have a Media Center PC serving your network). Xbox LIVE Gold members can download the Netflix application straight to your console and begin watching movies and TV shows instantly.

Another service list I like is the one offered via TVGuide.com DVR. Through this page (which you can link to Facebook no less) you can "subscribe" to various favorite shows and watch full episodes via content distributor web sites when available. Essentially it’s a connector to various sites with pay and free content (via provides such as Amazon and Hulu, respectively).

The "My TVGuide.com DVR" provides personalization features for TVGuide.com’s popular Online Video Guide, launched in 2007, which indexes more than 700,000 TV episodes, music videos, movies and Web-only video content.  The feature also notifies users if there are new episodes of their favorite shows to watch.

We’re only a couple of years away from seeing how the predictions panned out in IBM’s report on "The end of TV as we know it." It provides their view on what the landscape in 2012 looks like across the industry for television programming, distribution and consumption. The authors interviewed a number of extensive interviews with analysts, pundits and execs from across a worldwide and industry-wide spectrum.

"Our analysis indicates that market evolution hinges on two key market drivers: openness of access channels and levels of consumer involvement with media. For the next 5-7 years, there will be change on both fronts – but not uniformly. The industry instead will be stamped by consumer bimodality, a coexistence of two types of users with disparate channel requirements. While one consumer segment remains passive in the living room, the other will force radical change in business models in a search for anytime, anywhere content through multiple channels."

This line has blurred with the Media Center now available on our TVs in the house. We’re still keeping Comcast for the time being as it provides the most seamless experience (with a single box) to access the channels we watch today (simple = high spousal adoption factor ;). But I fully expect that the integration of OTA and Internet available content within Windows will get easier, and will be simpler to access on all devices in the home via Digital Living Network Alliance Support (DLNA) devices as I noted here

I’m also happy to note the Digital Living Network Alliance Support (DLNA) in Windows 7. DLNA is consumer electronics industry consortium that promotes improved interoperability of digital content across networks, for sharing music, photos, and videos over multiple devices in, around and outside the home. Windows 7 implements several of the DLNA device roles and it also implements the DLNA protocols required for communications and media exchange. With Windows 7, your PC will be able to interoperate with a broad variety of DLNA certified devices like TVs, stereo systems, cell phones, DVRs, game consoles, etc.

Heck, with relatively inexpensive, multipurpose STBs like the Xbox 360 (no longer just a game device but truly an entertainment portal) and inexpensive yet powerful DLNA ready PCs with HDMI outputs, large hard drives (for digital video recording and network content cache) and consistent UI, it will only get better.

 

Tags: microsoft, dvr, akimbo, iptv, digital music, iTunes.

Clubhouse Tags: clubhouse, Challenge-Windows 7, media, Windows 7, video, HomeGroup, Play To

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Your questions: With SAP and Microsoft partnering, where do I go for Duet support?

DuetContinuing my effort to cover at least one customer and partner challenge or issue per day, today, it’s about Duet for Microsoft Office and SAP. (Also, info is available on Duet here on our main website.)

Duet is a solution from Microsoft and SAP that enables seamless access to SAP business processes and data via Microsoft Office, revolutionizing how information workers interact with enterprise applications. (More details are available in this overview on our main website.)

Who is providing support for this solution? This from the support page in the link at left…

"Since Duet was jointly developed, it will be jointly supported. Support will be provided by a joint team from Microsoft and SAP and centralized in two locations that will serve the Americas and EMEA markets. If a customer purchased Duet from Microsoft, the first-level support (logging the initial question) will follow the Microsoft Customer Support Services escalation procedures. Second-level support (implementation and use questions) will be done by the joint co-located teams. Third-level support (break-fix) will be completed by back-end experts from each company."

Get that? Duet is jointly supported by both companies.

If you’re a Duet customer, you should get support through the company from which you acquired your licenses. For Microsoft, Duet customers may visit the Duet for Microsoft Office and SAP Support Services Web site for more information, or as your Technical Account Manager if you have one to open a support ticket. Our teams work closely together with SAP and also address customer issues jointly when the need arises. More information is available in the support frequently asked questions.

Other resources:

Duet Insider’s is a community created to connect with customers and partners that are interested in making the most out of their SAP investment. Microsoft customers and partners can find answers, downloads, give feedback, and receive early updates on Duet and complementary technologies developed by Microsoft and its partners.

Duet blogs are managed by the Microsoft and SAP product teams directly. The teams are committed to share valuable first-hand product information and technical knowledge. Customers are free to read postings and ask questions and contribute to the organic growth of this newsgroup.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Duet, SAP.

Clubhouse Tags: Clubhouse, how-to, customer service.

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Your questions: What are the support options for Microsoft Robotics Developer Studio Concurrency and Coordination Runtime (CCR) and Decentralized Software Service (DSS) Toolkit 2008? (Whew!)

Microsoft Office Clip ArtToday I continue the effort to cover at least one customer and partner challenge or issue per day … Turns out I wasn’t far off in my estimate of current supported products. Thanks to Jared I have the current list of in-support products we have today, most noted on the Microsoft Lifecycle support Information site.

Ignoring the various versions (e.g. Service Pack 1, 2 and 3, I’ll look at the latest supported SP), I’ll pass by the Alacris Identity Validation Server/Client and look today at the Concurrency and Coordination Runtime and Decentralized Software Service Toolkit 2008 (aka, thankfully, "CCR and DSS Toolkit 2008 R2" ;).

The CCR and DSS Toolkit delivers a set of .NET and Compact Framework class libraries and tools that enable developers to better deal with the inherent complexities in creating loosely-coupled concurrent and distributed applications. (More info on the Toolkit is available here.)

It’s designed to help developers take advantage of the CCR and DSS, originally released as part of Microsoft Robotics Developer Studio (Microsoft RDS), a Windows-based environment for academic, hobbyist, and commercial developers to easily create robotics applications across a wide variety of hardware. The CCR and DSS Toolkit targets early adopters by providing access to select technologies today, transitioning to Microsoft’s .NET Framework in the future.

You can see the various support options here on the CCR and DSS support page, including these support forums on MSDN:

You can also get Assisted Support via a Microsoft Support Professional; MSDN Subscribers can contact a Microsoft Support Professional using an incident provided with their subscription.

Or, if you need Worldwide support for CCR and DSS, you can find worldwide support resources here.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, CCR, DSS, Toolkit, Robotics.

Clubhouse Tags: Clubhouse, how-to, customer service, CCR, DSS, Toolkit, Robotics.

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Your questions: “Will you answer questions on any Microsoft product? How long does Microsoft support their products?”

Diane asks…

"Will you answer questions on any Microsoft product? How long do you [I assume she means Microsoft] support the products?" 

Sure, I’ll try to provide answers and of resources available for the product line. This is not a replacement for our support system for products that are currently supported (aka in mainstream support) — which I might add is really an incredible machine when you consider the breadth. It’s more of an attempts to cover all of our various products and provide information of where you can get support, such as assisted support, updates, hotfixes and more.

Clip Art from Microsoft Office OnlineAs for how long we support our products, that depends on the product.

First there’s "mainstream support." What’s that? Glad you asked.

See Jared’s post on technet

For all products, the Microsoft Support Lifecycle policy begins with the Mainstream Support phase.  In this phase, we are able to provide all of the standard support services that Microsoft offers.  For example, in-the-box support, paid incident support, design change requests, non-security hotfixes, security updates and online self-help support may all be available during the Mainstream Support phase.
Consumer products that are released annually are provided a total of 3 years of Mainstream Support.  Some examples of these are Microsoft Money, Encarta, Streets & Trips, etc.

For the rest of Consumer, Hardware and Business & Developer products, the Mainstream Support phase is provided for a minimum of 5 years or 2 years after the successor product is released, whichever is longer.

At the end of the Mainstream Support phase, support for Consumer products comes to an end.  Business & Developer products, on the other hand, are provided a minimum of another 5 years of support in the Extended Support phase.

When it comes to direct customer support, your options may vary. For example, support for our Windows is available to users directly )phone, email) from Microsoft for the first 90 days at no charge, but your computer OEM (aka Original Equipment Manufacturer) – the likes of Acer, Asus, Dell HP, Gateway, Panasonic and more – may offer a year of free support (or more!) through their support lines. Users of products like Microsoft Office get the first 90 days of support for free, too. YMMV depending on the product.

There are also our free support forums (like Microsoft Answers, metioned yesterday), a community-based support site where you can ask and answer questions, or just browse other’s answers.

Then there’s Extended Support, as Jared discussed in his post on the end of support for Windows 2000 and Extended Support phase transition for Windows Server 2003. (This support extends primarily to business customers that license our software directly.)

If you missed my last post, we recently discussed the upcoming end of support for Windows Vista with no service packs installed and Windows XP SP2. In a similar vein, in this post I want to discuss support transitions that will primarily impact our enterprise customers.

First, let’s discuss the upcoming changes for Windows 2000. All editions of Windows 2000 will reach the end of the Extended Support phase on July 13, 2010. This will be the end of support for Windows 2000.

As you may recall, at the end of the Extended Support phase, Business & Developer products are no longer publicly supported, although Self-Help Online support (such as Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources) will be available for a minimum of 12 months after the product reaches the end of its support. This means that there is no more paid support, no support assistance and no further security updates. Due to this, customers are highly encouraged to move to a supported product as soon as possible.

After Extended support, Microsoft offers custom support that "may include assisted support and hotfix support, and may extend beyond 10 years from the date a product becomes generally available. Strategic Microsoft partners may also offer support beyond the Extended Support phase. Customers and partners can contact their account team or their local Microsoft representative for more information."

For more on this and the support options, visit the Microsoft Support Lifecycle Policy FAQ page.

 

Tags: Microsoft, customer support, feedback, customer service, Microsoft Product List 2010.

Clubhouse Tags: Clubhouse, how-to, customer service

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