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Engadget notices Fujitsu’s new F-A50 all-in-one PC

Post this in the “ooh, I want one” category.

Of interest as I run off to a meeting (thanks, Bill, for the ping). Fujitsu’s F-A50 all-in-one escapes a terrible, terrible heritage from Engadget’s Paul Miller

Hey, it’s still not the most svelte of all-in-one PCs, but given its predecessors we’ll really take whatever we can get. The Fujitsu F-A50 rocks a 16:9 16-inch display running at 1366 x 768, with a base that allows for adjustable height and angles for the PC. Unfortunately, 16:9 is about as wild as things get around here, with Core 2 Duo T8100 processor, Intel GM965 integrated graphics and so forth. WiFi is built-in, which is always nice to see on a desktop PC, and there’s even a PC card slot for expansion. The whole shebang weighs in at 12 pounds, and goes on sale in Japan on May 17th for around $1,300. [Via Engadget Spanish]

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Sony offers customers a way to “opt out” of trial ware and applications on new TZ notebook PCs for free

Breaking: Sony Won’t Charge $50 To Remove Bloatware | Gadget Lab from Wired.com


Peter Sayer of infoWorld noted noted in an article yesterday that Sony initially offered to remove some of the trial software installed on new laptops for a fee…


“Buyers of the configure-to-order versions of its Vaio TZ2000 and Vaio TZ2500 laptops can opt to have Sony remove the some of its own applications, in addition to trial software and games.  The “Fresh Start” option, billed as a software optimization, costs $49.99, and is only available to customers choosing to pay an additional $100 to upgrade the operating system to Windows Vista Business from the Windows Vista Home Premium edition offered as standard.”


Fast forward 24 hours and now Wired reports on the gadgets blog that Sony reversed the plan to charge to remove pre-installed applications from the TZ-series of Sony notebooks.  Sony now makes the opt-out option free when customers select the Windows Vista Business Edition.  Says Wired’s Rob Beschizza…


“Earlier today, PC World reported that Sony would charge $50 for a configuration option called “Fresh Start,” which would not include the bloatware. When contacted by Gadget Lab, a spokesperson for Sony said that the company will now remove that charge.



“There will be no charge for Fresh Start,” said the spokesman.”


IMHO, impressive that Sony listened to customer and press feedback and responded by revising the offer.  I see this is another example of PC companies responding to customer requests to provide a sleek and streamlined experience free of software that may impact customer satisfaction with their new purchase.  Dell’s Michelle Pearcy, WW Client Software Manager noted that Dell would respond with options for customers requesting “No Bloatware, Please”… 


“Our goal is to provide useful pre-loaded software to our customers that want it, while giving intuitive options to customers that don’t.  We’ll stay focused on finding that balance.”


Ultimately, as noted in Dell & Bloatware, 2007, Dell started to offer an opt-out configuration of Dimension desktops, Inspiron notebooks and XPS PCs in response to customer demand. Pearcy continued…


“This means when you configure a system on Dell.com, you have the option of choosing “No software pre-installed” for things like productivity software, ISP software and photo and music software. On most XPS systems, the no software options are the default choice.”


Tags: computers, Sony, Dell, Michelle Pearcy, support, customer service.

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Dell’s CIO on improving customer service

Don Tennant of ComputerWorld has an interview this week with Steve Schuckenbrock of Dell Computer in his article, Q&A: Dell exec addresses service woes in run-up to IT-as-a-service launch

Tennant caught up with Schuckenbrock, the president of their global services division and CIO, at the Premier 100 IT Leaders Conference, and they discussed the plans at Dell to “deliver a hosted remote-management offering that it calls “IT as a service,” as well as plans for improving their customer service… 

ComputerWorld:  It’s no secret that there are a lot of Dell users with service horror stories, and there’s obviously a reason that Web sites with names like IhateDell.net have sprung up. What’s your response to someone who says that under the circumstances, there’s a certain irony in Dell positioning itself as a service provider, because Dell’s service is kind of a joke?

Schuckenbrock: “Well, first, I don’t agree with that. Second, the reason I don’t is because if you look at those sites, they call out specific issues, most of which are consumer-driven issues, not commercial-business-driven issues. If you look at our commercial business, it’s performing very, very well.

“In fact, if you go out today and look at Technology Business Research, which is a research company that has published scorecards relative to technical support services, a year ago, Dell was third behind IBM and HP. Last quarter, Dell was first. So I think our commercial customers are beginning to speak and say, “We’re seeing great service from Dell, and in fact better than the competition.” It’s one quarter. Who knows what happens in future quarters? But we are fully focused on assuring that we provide the best service possible.”

What specific improvements can you cite?

“We’re standardizing processes around the world — one global delivery capability. We no longer have regionally based delivery capabilities for services. We’ve found best practices from all corners of the globe that have helped us tremendously in terms of improving the service experience.

“And internally, we’ve had kind of a march over the last several years: “How do we get to 90% customer satisfaction?” That’s where the customers themselves rate their service experience with Dell as “top notch” or “very satisfied.” Now, that’s a pretty high bar. Asia’s now at 92%; EMEA’s now at 90%; the Americas is up and into the 80s. And that includes all services — small, medium and large customers.”

Tags: computers, retail, Dell, Steve Schuckenbrock, support, customer service, customer support.

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Is the Microsoft Wireless Entertainment Desktop 8000 too much? It depends…

Last year I posted an entry on how to choose the best computer which included an article by Mike Himowitz, columnist at the Baltimore Sun.  Himowitz wrote the article “Sticker tells shopper key parts of a laptop” which covers “the specific components of a portable PC.”

Overall, I like Mike’s advice: I’ve found it to be direct and to the point, with few sidetracks.

Microsoft Wireless Entertainment Desktop 8000Last week, I walked by the new Microsoft Wireless Entertainment Desktop 8000 at the Microsoft Company Store.  I use the Wireless Laser Desktop 4000 at work and at home with the comfort curve key layout, and I thought that it would be a nice addition to our home Media Center set up.  Heck, the 8000 would look great on the desk of our home office, too.  The web site touts that the 8000 is “designed to make it easier than ever to control PC media from your desk, your lap–or even from the comfort of your couch.”

Opening the paper this morning, I found that Himowitz has a review of the Microsoft Wireless Entertainment Desktop 8000 reprinted in today’s Seattle Times (originally from his article in the Sun, “Tinkling these keys isn’t worth $260“).

“Reality check — $260 for a keyboard and mouse? That’s almost four times as much as I spent for the wireless combo I use with the computer that’s hooked up to our HDTV set. What could you possibly get for that much money?

“As it turns out, you get the same thing you get when you buy a Mercedes instead of a Camry: more luxury and styling and gimmicks. There’s a somewhat bigger payoff for couch potatoes, but is it enough to justify almost $300?”

In short, Mike said that the answer is no.

Unlike Mike’s experience, where had trouble getting used to the Comfort Curve key layout after more than a week of use, I find that the design is my preferred layout.  After I used the keyboard for about a month, I found that the design fits my hands quite nicely. In fact, I have difficulty going back to a laptop after spending time working on my desktop system.

Mike asked the real question, and offers his answer:

“But are all these features worth close to $300?

“Bottom line: I wouldn’t pay that much. But if you (a) have the money, (b) think you can get used to this lap-friendly, wireless keyboard and (c) want it packaged with a superb laser mouse, you won’t be disappointed.”

Once again, I agree with Mike. $300 is a lot for a keyboard and mouse, even if you do have the money.  It’s certainly a nice improvement over the older (and retired) Microsoft Remote Keyboard for Windows XP Media Center

Wireless Entertainment Desktop 7000There are several other Comfort Curve design mouse and keyboard sets available, including the equally svelte Wireless Entertainment Desktop 7000 (which CNET reviewed and ranked sightly lower than the 8000).  I think that the backlit keyboard and four USB Ports make the 8000 a better choice for a home theatre, but the 7000 is a good addition to any Media Center setup for the US$129 street price I’ve seen recently.  For home office use, the Wireless Laser Desktop 4000 and Wireless Laser Desktop 6000 are both good, affordable choices.

CNET has a review of the 8000 mouse and keyboard bundle, giving it a 7.0 out of 10, highlighting that the system is rechargeable, and easy-to-use with smart backlighting.  But CNET disses it for being “expensive…” and for having a “clunky recharging station.”

I’m still thinking about that investment… so far I have not brought one home, as elegant as it is.  But with a street price of around $249, it’s nearing what I consider a reasonable premium over the 7000.  If you’ve invested a hefty sum into a Media Center PC and home theatre setup, the 8000 is probably a small portion of the overall cost of the setup.  And it could be an easy to appreciate premium: with your remote control, the keyboard and mouse are pieces that you use with your Media Center system nearly every day.

Tags: tips, Windows Vista, Media Center, hardware, keyboard, mouse, Mike Himowitz.

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Your questions: “when should I use Sleep and Hibernate modes on Windows?”

I get the question a lot on sleep vs. hibernate (and as noted in a recent post), and it came up today in a discussion. 

“I’m confused by the different selections I have in the Start menu… when should I use Sleep and Hibernate to turn off my computer?”

In Sleep (or standby), you’ll see that the computer is generally off, with a trickle of power keeping the computer’s memory powered.  When you use your PC throughout the day, but leave for extended periods (lunch, meetings, even overnight), Sleep is a good choice.  And (depending on your model) all it takes is a mouse movement or keyboard tap to wake the computer up. 

One of the reasons I also have a UPS on my main desktop at home is that I use Sleep most often, and if the computer loses power, the work you may have open but not yet saved will be lost.  And on our notebooks at home (and at the office) we use Sleep given that the computer’s battery acts like a mini UPS and generally has enough power to keep the memory alive. (Note that we generally keep the notebooks connected to a power supply as well.)

When I leave for the weekend, I often use Hibernate on my PCs at the office and at home.  In this state, the PC’s complete memory state (the contents of RAM) is saved by writing to the hard disc and the computer powers down.  When you turn the computer back on (recovering from hibernation) via the hibernation file, you start up where you left off.

This from TechNet:

When a PC starts up, Windows Vista performs many processing tasks in the background, returning control to the user much sooner than previous versions of Windows. Even this short wait happens less frequently than before, because instead of shutting down the computer to save power, users can use the new Sleep state, the default state for turning off computers running Windows Vista. Sleep combines the resume speed of Standby mode with the data protection and low power-consumption characteristics of Hibernate. When entering the Sleep state, Windows Vista records the contents of memory to the hard disk, just as it would with Hibernate. However, it also maintains the memory for a period of time, just as Windows XP maintains the memory in Standby mode. Windows Vista enters and recovers from Sleep state in seconds, and while the system sleeps, power consumption is extremely low.

The most significant benefit of Sleep is simplicity; users don’t have to choose between using Standby or Hibernate because Sleep offers the best of both.

As a follow up, here’s a little more information on Sleep and Hibernate modes in the OS, as the Productivity Portfolio weblog has a good post that describes the Windows XP power schemes.

More info:

Click here for more on fast sleep and resume in Windows Vista.

Click here to learn how to use your computer efficiently and to save energy by activating Sleep mode for your monitor.

Also see this Search on Live.com for more on sleep and hibernate in Microsoft Windows.

Tags: performance, tips, Windows Vista, notebook, hardware, hibernate, sleep, customer experience.