Categories
Uncategorized

A USB smart drive is more than just a memory fob… especially when it saves my (email) bacon

Sometimes a backup isn’t a backup, especially when the file recovery fails.  So it’s nice to have a trick in your back pocket, literally when it comes on a small, USB smart drive.

Sandisk CruzerAs anyone who is an IT Pro or sysadmin for their family and friends, you know how frustrating it can be when you have to manage multiple PCs at home… and even more frustrating when you have trouble recovering a previous backup.  So it’s great when you find a small Swiss Army knife of sorts when it comes to making the process easier: in this case, it’s Sandisk’s CruzerSync software on the Cruzer drive.

Yesterday I noted that I completed a clean install of Windows Vista SP1 on to one of our notebooks at home, my wife’s old Dell Inspiron 600m.  Installing Vista was the easy part. The challenge came when the last back up of her mail was corrupted and I found myself without her most recent mail.  Sensing a potentially difficult weekend in store should I be unable to provide nearly a month’s worth of mail, I started on a recovery process that took me through various Outlook mailbox repairs (with a stint through using the Outlook Inbox Repair tool). 

That’s when I recalled that in addition to a new installed Windows Home Server (to which I was just about to add the Dell), I recalled that I also had recently backed up some of the files to a little Sandisk thumb drive, and had also had the presence of mind to try out the bundled synchronization software.

In short, the CruzerSync software saved my migrating email bacon.

We have a couple of SanDisk Cruzer Micro smart drives at home after I started using them at work. The Cruzer comes with a number of preinstalled applications (with more available for download), including CruzerSync from Dmailer.  This small app allows owners to to simply backup and restore files on personal files on the computer as well as Outlook data.  It’s part of the Sandisk U3 technology on the Cruzer USB drives.  From the Sandisk page…

"You can use U3 smart drives like a standard USB drive for copying and transferring files and documents. You can ‘drag and drop’ files from My Computer or Windows Explorer as before. But if you want to enjoy true mobility and Programs on the Go then you will find U3 as the ideal solution for carrying your complete personal workspace wherever you go."

U3 is an open-standard platform developed by SanDisk and M-Systems (and ultimately acquired by Sandisk).  (As noted in this SanDisk PR last year, Microsoft announced a business relationship with SanDisk to develop new hardware capabilities, including TrustedFlash security technology.)  In short, U3 allows customers to bring their applications along on smart drives and use them on a Windows-powered computer (as long as it has a USB port).

Back to my experience.

After doing a drag copy of files from the Inspiron to the smart drive before starting the clean install, I used the desktop-available CruzerSync to quickly synchronized all files on the computer.  After attempting a mail recovery from a previous backup that ended in failure, I remembered that I had backed up the Outlook data (and everything else, for that matter) using the CruzerSync software earlier in the week… and with a couple of clicks, I selectively re-installed just the Outlook mail data and contacts. 

Email saved. 😉

With CruzerSync, the added benefit is that once backed up, you can access your Outlook data on the smart drive from any Windows powered computer, even if Outlook isn’t installed on the computer.  I haven’t tried it yet, but the software allows you to access files and Outlook data, and according to the dmailer site, "send and receive emails with or without attachments, add a meeting in your calendar, change a contact, display your notes and tasks, edit a World or Excel document and even access to your Internet favorites."

Pretty cool.

Now, I’m off to install the Windows Home Server software on the notebook.

(A note that this is a personal endorsement: I’m a happy Sandisk customer and buy my drives like everyone else. 😉

More info on CruzerSync is available here.

Tags: Microsoft, Cruzer, Sandisk, CruzerSync, backup, utilities.

Categories
Uncategorized

Your questions: “Are computer manufacturers charging for “downgrades” to Windows XP?”

Mary asked yesterday morning…



“I read today that computer manufacturers will start charging customers who want to “downgrade” to Windows XP.  Is this true?”


While I can’t comment (and don’t specifically know) how each of our OEMs are handling downgrades to Windows XP from Vista Business and Ultimate (as I posted previously here), I haven’t seen any OEMs charging for downgrades to Windows XP from qualifying systems.  Mary provided a link to Darren Murph’s post on Engadget today: in it, Murph asserts that Dell will “invoke fees for “downgrading” to Windows XP”



“Just as promised, it has now bumped up the prices for folks wanting to stick with Windows XP Professional. As of now, the only way to get XP pre-installed is by selecting an option that also throws Vista in the box… getting XP Pro along with Vista Business will cost you $99 more than Vista Home alone, while having Vista Ultimate ride shotgun adds another $50.”


In the past, I think that the additional cost for customers to move their build-to-order system from Vista Home Basic to Vista Business was the same as it is now at Dell in the US — $99… with no premium to order the PC Vista Business ‘Bonus’ with Windows XP loaded. This is clear on Dell’s build-to-order page, as I found this morning…


Dell's BTO OS selection


According to Dell’s “Windows Vista vs. XP” page, Dell customers who buy “a new PC have an opportunity from Dell to buy a Dell PC with Windows XP Professional pre-installed and receive a Windows Vista installation disc.”


So, for now, it appears that ordering a system with Vista Business alone at Dell is the same price as asking to have it delivered with Windows XP installed along with a license for Vista Business. 

Dell's link to transition informationBut… Dell calls out on their site that this special is available for free from June 19 through July 7, the timeframe when customers can “purchase a Dell PC with Windows Vista Business Bonus for the same price as Windows Vista Business or Windows Vista Ultimate Bonus for the same price as or Windows Vista Ultimate*.”


“This option is available through the purchase of Genuine Windows Vista Business BONUS or Genuine Windows Vista Ultimate BONUS. With either of the BONUS options, customers will be taking part in the Microsoft Windows Vista Downgrade Rights Service.”


The “*” indicates that “Pricing subject to change.” 

It’s not clear if Dell will charge for the service after July 7th.

We’ll see what happens on July 8th.


As a side note, Dell was also clear that XP support continues… 


“… customers who are currently operating XP, and wish to continue doing so, don’t have to take any action. Dell will continue to service PCs with Microsoft Windows XP.”


Tags: Microsoft, customer support, feedback, customer service, Windows XP, SP3, Windows Vista, Vista SP1.

Categories
Uncategorized

PC hardware failing? Repair may not be an offered option

An interesting post today on Consumerist where an HP Customer Service rep comes across with a sales offer

A reader on Consumerist.com relates an encounter (over chat?) with an HP customer service representative to discuss a hardware failure with his Compaq computer. The CS rep couldn’t help the situation, as the hardware was apparently out of warranty, but the customer then found that they were on the receiving end of an upsell to a new HP computer “with an awesome offer” or some such deal.

Ouch.

Interesting to note that the customer cited leaking capacitors as one of the problems.  I recall that the motherboard of an old PC of ours was replaced long after the warranty had expired, when it was found that the unit had faulty, leaking capacitors.  Perhaps the customer should escalate to second level support…

But let’s keep in mind that this is a PC that was released five or six years ago (Compaq Presario 6010US) according to the time machine that is Amazon.com (Date first available at Amazon.com: March 13, 2002) with a 1.4GHz AMD Athlon XP processor, 256MB RAM, and 40GB HDD. 

IMO, a new PC is certainly a smart bet.

(Link: Hewlett Packard: This HP Customer Service Rep Thinks He’s A Genteel Salesman)

Kingston S: May I confirm the model number of your computer facing the issue as: Compaq Presario 6010US Desktop PC?

Consumerist Reader: that’s correct

Kingston S: [redacted], I am sorry about that but I will not be able to assist you in this regard as it is out of my support boundary. Shall I share my views with you instead?

Consumerist Reader: what?

Kingston S: [redacted], you can contact the Authorized Service Providers and they may be able to do something for this.
Kingston S: This is because this was one of the best computer model when it was released.

Consumerist Reader: is there a phone number?

Kingston S: Now, that it has become old, and the options for taking it for a bench repair is not left at all.
Kingston S: The phone support is a paid support.
Kingston S: [redacted], don’t you think it is high time to upgrade your PC?
Kingston S: Why I suggested that because HP is selling new computers at attractive discount prices which has got all the Advanced features and latest technology support.
Kingston S: It is also shipped with the latest Windows Vista operating system.
Kingston S: There is an instant rebate going on with HP. You will get computers from HP even with the latest Windows Vista operating system preinstalled starting from $ 350. Isn’t that an awesome offer?

Categories
Uncategorized

Drawing on a Napkin: Next-Gen PC Design Competition Winners

New on Microsoft Presspass

Next-Gen PC Design

“Napkin sketches were the inspiration behind the winning design for Microsoft’s Next Gen PC Design Competition. Find out why Bill Gates hand-picked this concept, and see the other award-winning designs.”

I guess that this is the new ultimate, ultra mobile PC form factor. 😉

See the story on how Innovation Fuels Passion in Next-Gen PC Design Competition.

Tags: Microsoft, innovation, hardware.

Categories
Uncategorized

HP MediaSmart Connect now available for HDTV

Darren Murph over at Engadget reports that the HP MediaSmart Connect is finally available for pre-order, an Extender for Windows Media Center system, for your HDTV.

“The unit plays nice with other UPnP- and DLNA-compliant devices and includes 802.11a/b/g/n WiFi, an Ethernet port, HDMI / component jacks and support for MPEG2/4, DivX, XviD, WMV, MP3, WMA, AAC, JPEG and BMP files (among others). Prospective buyers can get their order in today for $349.”

      

You could also stream content from your MCE to AN Xbox 360, but you don’t get the nifty HP Pocket Media Drive interface.

Tags: Microsoft, HP, hardware.