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Link: Guy Kawasaki on Customer Service

Around 20 years ago, I almost went to work for Guy when he ran Acius/4D, largely on the recommendation of the popular Mac community on CompuServe (75435,446 ;).


I know, I know… databases are just not me.


But I was drawn to the evangelism, of course. 😉


Now you can get a quick list of Guy’s posts on by clicking on this blog link.


 


An his original The Macintosh Way is a must read… although published in `89, it’s the best $5 you’ll ever spend.


 


Unless you’re really thirsty: then go get two fruit smoothies for the price of one before July 4th at JambaJuice. 😉


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Your questions: What are the best notebook PCs for under $1,000?

A quick note between meetings, to answer Cathi’s question…

“What are the best notebook PCs for under $1,000?”

Leave it to PC Magazine to rank the top laptops under $1,000, ranging from the Acer Aspire 9300 to models from Dell, Gateway, HP and Lenovo.

The top-ranked were the HP Pavilion dv2500t (#1) and Dell XPS M1210 (#2).

Unfortunately, the HP Pavilion HDX9000 listed in the online article here exceeds the $1,000 ceiling by just a bit. 😉

Added 062107: Check out this new MSN Shopping guide on “Good, Better and Best Laptops”

“Lighter, slimmer and with more muscle than ever, the laptop has become an essential tool for students, frequent flyers, commuters and people who just like to save space. We’ll help you figure out which type best suits your needs.
See all computers and software

… with everything from the sub $500 Acer Aspire 3050-1733 to the mid-range (just under $900) Dell Inspiron E1505, and  around $1,000 Dell Inspiron E1705 and Toshiba Tecra M6-EZ6612… or the HP Pavilion dv9000t and Lenovo ThinkPad X60 for under $2K.

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Your questions: What kind of a computer should I buy?

A question that I received several times over the last week (now that “grads and dads” season is upon us)


“What kind of a computer should I buy? We’re looking for a new computer for our home/son/daughter…”


This weekend, I found a special article on buying a new computer in the Personal Technology section of the Seattle Times. I was going to forward a link to the online version of the story, but wasn’t able to find it on the Times’ site.

But thanks to Brier Dudley, tech and business writer at the Seattle Times, I now have the link (having already recycled my paper). “glad you enjoyed the story. It looks like we forgot to include attribution, ouch. We took it from the wire, the original source is Mike Himowitz, Baltimore Sun.”

Mike Himowitz is a columnist at the paper, and wrote the article “Sticker tells shopper key parts of a laptop” in which he covers “the specific components of a portable PC.”


“Like automobiles, computers have “stickers” that tell you what’s inside. It will be posted on the retailer’s shelf, on a technical specifications screen if you’re shopping online, and usually on a real sticker attached to the computer itself. Here’s what to look for…”


This is a follow on to his article “Laptop better for college students.”


“This year, for the first time, I’m recommending laptop computers for most college students.

“For $1,200 or less you can buy a portable with enough horsepower for everything but high-end gaming or professional video editing. And that price tag includes the most important component of every college student’s PC – an extended warranty.

“A well-equipped laptop still costs $400 to $500 more than a desktop machine with similar capabilities. But the overall price of technology has declined to the point where the portability premium is barely a blip on the total bill for a four-year degree.”


$1,200? I beg to differ. If you are a careful shopper, you can find some very good prices on the latest offerings, especially during key sale seasons like, well, now, and back to school in the fall.

Himowitz suggests (excerpted) the following (with a few of my own suggestions):


  • The screen: “General-purpose laptops have screens in the 15.4-inch range, with an aspect ratio (width to height) of 4:3 – the same as a standard TV or desktop monitor. These are fine for most purposes… Wide-screen laptops, with a more rectangular, 16:9 aspect ratio, are gaining fans because they’re shaped more like theater or HDTV screens.”
  • Keyboard: “There’s a secret, industrywide competition to find the most awkward and illogical positions for these. So try to type on any laptop – or a model with the same keyboard – before you buy it.”
    My experience: I like Lenovo, Toshiba and Dell laptop keyboards but preferences vary.
  • Microprocessor: “Laptops generally use mobile versions of processors from Intel or Advanced Micro Devices (AMD). Look for a PC with a dual core processor.”
    My suggestion: buy the fastest Intel “Core 2 Duo” or dual core AMD Turion processors (“X2”) you can afford.
  • Memory: “Microsoft recommends 1 gigabyte of internal RAM for its Vista operating system, and Apple serves up 1 gig in its basic MacBook line. I recommend 2 gigabytes – particularly if your student likes to play games in those rare moments when he or she is not studying.”
    My suggestion: If you’re buying Vista Home Basic, 1GB may be fine unless the RAM does double duty powering your graphics (AKA “shared” memory). In that case, go for 2GB, often after market (meaning you install it yourself) if there’s a premium to pay for the model. If you’re not handy with a Philips head screwdriver and an anti-static band, then have the pros do it. (I found that several laptops come configured these days with 1 to 2GB).
  • Video: “The computer’s video adapter determines what appears on the screen. Even when they’re displaying moderate detail, games and high-end graphics programs can strain a PC’s video processor.”
    My suggestion: This is one of the areas that is difficult if not impossible to upgrade later (as you can upgrade memory and hard drives fairly easily), so buy the best you can afford. These days, that means a video graphics adapter from ATI or nVidia with at least 128MB of dedicated memory.
  • Multimedia: “A DVD/CD-RW, which records audio and data CDs and plays DVD movies, will do fine. But a drive that can also burn DVDs is a nice extra.”
    My suggestion: if you don’t have an external hard drive for backing up, consider a CD/DVD SuperMulti drive with Double Layer support that reads/writes DVD±R/RW, DVD-RAM, DVD±R Double Layer, and CD-R/RW. It’s a must if you burn videos for DVD playback.
  • Hard disk storage: “Laptop drives are generally smaller than desktop models, so get at least 80 gigabytes of storage.”
    My suggestion: 80GB is fine, as external drives are generally 25-30 cents a GB. But if you are into high resolution art, photos or video, bigger is better.
  • Ports: “The more USB ports your laptop has, the better.”
    My suggestion: if you work with digital video or consumer electronics, look for an IEEE-1394 (or DV) connector for hooking up to digital camcorders and some hard drives.
  • Wireless networking: “Many laptops come equipped with wireless network adapters… make sure it meets the industry’s 802.11g standard.”
    My suggestion: get a 802.11g or better, 802.11b/g wireless card: many hot spots are still 802.11b.
  • Pointing device: “Most laptops use touch pads to replace the mouse, although a few use trackballs or little buttons in the center of the keyboard.”
    My suggestion: I agree with Himowitz: Get a mouse. I love my Microsoft wireless notebook mouse, much more than my (too touchy) trackpad on one laptop. But I often find that I use both for many tasks. 

A recent look online illustrates that there is something for everyone, at all price points:

For under $500 at one of the big box office stores (after rebates ;), you can find a name-brand notebook with a 1.73GHz Dual-Core processor (T2080), half GB of memory, an 80GB drive and a double layer DVD Burner with Microsoft Windows Vista Home Basic. Plus you get 802.11b/g wireless, 100Base-T Ethernet, 56K baud modem, 4 USB 2.0 ports and an S-video out port… but the 128MB shared memory graphics card (spend an extra $50 on upgrading the memory). For many general computer applications (surfing the ‘net, writing term papers, listening to music and watching DVDs) this would fit the bill.

For around $1,000, you can get a good desktop replacement notebook with a 17″ widescreen with a Core Duo Processor (T2350), 2 GB of memory, 120GB hard drive, DVD SuperMulti drive, 5-in-1 media card reader, wireless (802.11a/b/g/Draft-N), 4 USB 2.0 ports and 1 FireWire (IEEE 1394) port, an S-video out, built-in webcam and microphone and 256MB shared memory video card. All running on Windows Vista Home Premium. Ouch.


If you are looking to Apple, there’s the MacBook (starting at around $1,100) with a 2.0GHz Intel Core 2 Duo, 1GB of memory, an 80GB hard drive and a Combo (CD/DVD) drive. Or there’s the more powerful MacBookPro, starting at around $2,000 with a 15 inch screen, 2.2GHz Intel Core 2 Duo, 2GB of memory, a 120GB hard drive, SuperDrive and dedicated graphics card with 128MB of memory.

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Mary Jo Foley: Ten lessons the Xbox Team can teach the rest of Microsoft

Last week, ZDNet‘s Mary Jo Foley posted on her blog the Ten lessons the Xbox Team can teach the rest of Microsoft.


“When it comes to building community — and profiting from it — Microsoft’s Xbox team is helping write the playbook. That fact isn’t lost on the rest of the company. Increasingly, other divisions at Microsoft are studying what the Xbox folks are doing right and trying to apply those lessons to their own products and services.”


She’s right, IMHO.


Mary Jo spoke with JJ Richards, the GM of Xbox Live, to collect his thoughts on what other parts of the company could learn from the Xbox. Here they are…



1. Tiers need to be clear and simple. In Xbox Live, there is gold and there is silver. Fewer, simpler SKUs are better.


2. The dashboard is the UI. Users want access to lots of data, all in one place. They don’t want to have to hunt for it.


3. An online marketplace sells content. The Windows and Office Live teams already grok this one. Making Microsoft and third-party wares available as a one-stop shop helps move more add-on hardware, software and services.


4. Arcade: Not everyone is a shooter-game pro. Users come with different skill sets and interests. Some prefer “Geometry Wars” to “Gears of War.” Microsoft’s Developer Division gets this, and is launching Express versions of its tools for hobbyists/nonprofessional programmers.


5. Achievements are a way to stay in touch. The more ways you can encourage community members to stay in touch, the better.


6. Ubiquitous voice and text are de rigeur. In the Web 2.0 world, everyone’s a multi-tasker. All services and apps should bake-in messaging, mail and other unified-communications technologies.


7. Roaming accounts are key. Users want their audio and video content, contact lists, address books, favorites and other settings available on any device, anywhere at any time.


8. Build communities within your community. Gamerzones in the Xbox world allow similar types of users to more easily connect. What’s the business equivalent of Xbox Live’s “Underground”? Good question.


9. Points are the new online currency. Office Online already is moving in this direction, and other Microsoft Live services will likely do the same.


10. Gamerscore = reputation. Other divisions at Microsoft have been wrestling with how to rank community participants by “reputation” to help users gauge which content/commentary to trust. Gamerscore could become the model here.


“Richards acknowledged that the Xbox Live team can learn a thing or two from other Microsoft divisions, as well, such as how to handle child safety settings in world with more and more user-generated content. But it seems to me that it’s Microsoft’s non-gaming businesses that have more to learn from the Xbox team — at least when it comes to building community — than the other way around.”


I’ll add number 11: Connect with your customers. Customers want to be heard and sometimes appreciate that they have influenced product design and delivery with their feedback. More and more, teams have formalized how they get direct responses from customers, whether it’s internally through a dogfood deployment, more formally through a Connect-managed beta or customer focus groups to see how people react to and how they use a new product or service. Some of the teams that have the best understanding of their customer’s needs are connecting directly in 1:1 and 1:many discussions, whether it’s on Xbox Live in head-to-head matches and play, or on blogs like the Xbox team’s Gamerscore blog, the Xbox team blog on MSDN and of course Major Nelson.

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Customers with Vista beta and RC: Preview versions expire on May 31, 2007

As Nick posted on the Windows Vista blog last month, the Vista beta and RC preview versions will expire on May 31, 2007.



“On 31 May 2007, all Customer Preview Program (CPP) pre-release versions of Windows Vista will expire.  If you are running a pre-release version of Windows Vista (Beta 2, RC1 or RC2), you will begin to receive warning notifications about the upcoming expiration on 18 May.  To avoid work disruption and loss of data, we strongly recommend that customers running any of these pre-release versions of Windows Vista migrate their PCs to the final version of Windows Vista prior to 31 May.


“For more information on migrating away from CPP versions, please go to http://www.windowsvista.com/preview.mspx.  We’ve included below a listing of frequently asked questions to help those of you still running a pre-release version of Windows Vista on your PCs to get started.”


For more info, please see Nick’s post – there is also a comprehensive FAQ included. 


Added May 13: Also, keep in mind that if you have one of these trial versions of Vista installed, you’ll have until August 28 to back up any important data from your PC.


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