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Top Ten Lists: Customers and Customer Service

This is a good cross post from Young Joo with his “top 10 list of how you as a software engineer should view customers.”


I think the #1 item should be “Customers are not stupid.  They are smarter than you are most of times.”


Here’s a couple more of my favorite top ten lists:



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Friday Link: The link between email and checked baggage

My friend Pierre blogs that you’re as likely to lose an email as the checked bag on your next flight



“More email is lost than I thought. The loss rate is at least 0.7%, or 7 messages in 1,000 [1]. If you send ten messages a day, this means 25 will go astray in a year.”


Ten messages a day? Far more than that at the office.


But, if you think that you’ve lost an email that someone says they sent your way, be sure to check your junk mail folder.


Random bit of the day: And of course, there’s fun in watching the video at this link, where Bill Gates teamed up with Napoleon Dynamite from PDC 2005.


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Tomorrow: Spotlight Webinar on The Road to Vista

Tomorrow (May 5th) be sure to check out the webcast “Solution Spotlight Webinar: The Road to Vista” with Tim Armstrong.



Friday, May 05, 2006
10:30 AM Pacific Time (US & Canada)


You’ll get a look at the Windows Client Product Roadmap and a preview of key features in Windows Vista around performance, reliability and security. From the description:



We’ll also cover the Windows Server Product Roadmap including SP1 enhancements and an overview of the new features of R2 including Simplified Branch Server Management, Improved Identity and Access Management, Reduced Storage Management Costs, Rich Web Platform, Cost Effective Server Virtualization and Seamless UNIX/Windows Integration.


More info:



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Is it real or… Find out with Office Genuine Advantage

If you think that the copy of Microsoft Office you purchased may be counterfeit, there’s a way to tell for sure via a new program that TechWeb reported on today.


Microsoft’s Office Genuine Advantage (OGA) and Windows Genuine Advantage (WGA) programs are (as per our web site) “part of Microsoft’s on-going effort to protect customers and partners from counterfeit software and to increase customer awareness of the value of genuine Microsoft software.” The latest OGA program is for users running versions of Office localized in several languages, that checks if you are running an authentic copy of Microsoft Office.


From the article:



“There is a process for receiving a complimentary replacement of the Office software,” the spokesperson said. “It requires that the OGA user submit proof of purchase, the counterfeit CD and a counterfeit report with details of their purchase. Upon fulfilling those requirements, the user qualifies for the complimentary offer.”


More info:



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Does your computer Automatic Update?

Of interest… Russ Cooper wonders in Microsoft Certified Professional Magazine why many computer software and system vendors can’t seem to rationalize the efforts around automatic updates.



“We definitely have a problem with every vendor wanting to use automatic updates. What occurs on setup of a new PC these days is simply ridiculous.


“To solve this mess, PC vendors need to figure out how to get new machines set up at the consumer’s home without this flourish.”


This can be hassle when you buy a new PC on the leading edge of a new major service pack or update. I’ve run into this, where a new PC out of the box had to download a number of updates from Microsoft, as well as from the OEM for on-board systems (like Wi-Fi and graphics chips) and peripherals.


Most OEMs are super and able to get the most of the updates loaded on the PC, but it can be challenging to get it to be up-to-the-minute current. Virtually every computer peripheral I’ve brought into the house had a new update available (even major firmware revisions, as was the case with a wireless router recently).


For me, Automatic Update not only keeps keeps Windows current it also ensures that the latest security updates are installed. 


I have a Windows Media Center at home along with PCs running standard Windows XP Home and Professional, and I haven’t been impacted by any limitatons the author noted… but I recall past glitches with some peripheral vendor updates.


Since moving to Windows XP SP1 and then to SP2, I’ve found that the number of times my PC has to reboot after an update has gone down… my main gripe surrounding reboots with Automatic Update.


Take a look at the Updates & Maintenance site for more information.


More info:




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