Top Ten Lists: Customers and Customer Service

This is a good cross post from Young Joo with his “top 10 list of how you as a software engineer should view customers.”

I think the #1 item should be “Customers are not stupid.  They are smarter than you are most of times.”

Here’s a couple more of my favorite top ten lists:

• Anne Obarski’s The “Top 10” List for Great Customer Service
  
• A Potpourri of Ideas for Providing Great Customer
  
• Marketplace’s (from the CBC) “Top Ten Customer Service Mistakes”
  
• Guy Kawasaki’s “The Art of Customer Service”
  
• and my favorite (with all due respect): Guy’s “Top Ten Lies of Engineers”

Tags: Microsoft, customer service, top ten.