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An unexpected letter from Santa Claus at the North Pole just arrived

Yes, children, there is a Santa Claus.

A couple of weeks ago, our youngest son wrote a brief letter to Santa Claus, outlining what he wanted most for Christmas. His list consists of a single toy, and he said that he wanted to send it to Santa’s workshop for consideration this holiday. 

So we gave him an envelope and he simply addressed it to Santa Claus care of the North Pole. On a lark, I looked up the zip code of such a place, and found that the North Pole in Alaska is 99705.  So, our son sealed up the letter, took a stamp and insisted that he mail it himself.

Visions of the dead letter office at the US Post Office from Miracle on 34th Street (can you believe that movie was made sixty years ago?), we watched as he excitedly sent the letter on its way courtesy of a big blue metal mail box.

And he waited.

Then, yesterday, our son received a letter from Santa’s Workshop at the North Pole. In Alaska.

Letters From Santa at the North Pole - Santa's Mailbag

We didn’t pay Santa any extra incentive to have one of his elves send a letter back to out little boy. Turns out that this service has been going on almost as long as the venerable movie of 1947: the elves have been at this in Alaska since 1953. Who knew?

This was an example of great unexpected customer service. Our expectations was that we would not see a letter from Santa until he leaves his expected annual reply on Christmas Eve for our boys, after devouring Christmas cookies and mile left by our children for him next to the tree. It’s like the bonus snail mail that kids receive from Disney’s Toontown every month or so: for the kids, completely unexpected and a bonus to their on-line gaming fun, filled with posters, cards and newsletters.

You can read the complete history of the service here…

Santa’s Mailbag started in 1954, when the city of North Pole, Alaska, incorporated and the United States Postal Service began using the North Pole, Alaska postal cancellation. The idea for Santa’s Mailbag was formulated by six Air Traffic Controllers working at Eielson AFB, Alaska. The plan was to mail letters from Santa to the Children of men and women in the armed forces stationed overseas. Before Santa mailed out the first letter both military and civilian children were on Santa’s list.

During Christmas 1954, Santa’s Mailbag answered about 160 letters from children sent to Santa. Over the years, the number of letters received by Santa and his crew of elves has steadily grown.

The North Pole responds to tens of thousands of letters that they receive each year.  And it turns out that there are different ways to get your own answer from the North Pole, and it’s not too late (as of today, Dec 15).  Check out the way to get letters from the workshop here, either a postmarked letters sent via U.S. Mail (which is neatly hand addressed and personalized… incredible), letters you can print out on Santa’s stationary (Santa and his elves provide a dozen different letters available for download), or even pre-order letters for next Christmas.

To send an email letter to Santa, do so today by going to http://www.santasmailbag.org/writetosanta/.

Santa reports on the site that this year he expects to see as many as 150,000 letters, better than the alternative of all that mail sitting dead lettered in a New York postal warehouse waiting for a ruling on the validity of Santa’s identity. Santa encourages parents to order a letter at http://www.santasmailbag.org, and donations per letter are requested. The site says that “these funds, along with contributions from those who support our effort, go help thousands of children receive a letter from Santa.”

Sounds like a good investment. 

Have a good weekend.

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Your questions: “How should I back up my new Windows Vista computer?”

Lynn asks…

“We just got a new PC at home, and we moved all of our old files to it.  How should I back up my new Windows Vista computer?”

First, check out the information on the Windows Backup and Restore Center page: in Windows Vista, this is one way to manage computer backup and restore.

S.E. Slack also has an article on our main web site, Back up your data, as she looks at why you should back up your content. She is a lifestyle and technology writer with more than 10 books to her credit.

“In this article, I’ll explain the basics of backups and show you how to use the Windows Vista Backup and Restore Center. You’ll also learn how to back up Microsoft Office Outlook 2007 e-mail so that even if your hard drive crashes suddenly, you’ve still got access to the e-mail you need. Creating and implementing a backup plan now will save a lot of frustration in the future.”

Related Links

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Microsoft joins the AIA on Accessibility Efforts

Interesting article in eweek this week by Darryl Taft on how Microsoft has joined up with other technology companies to “collaborate on creating IT products for the disabled.” More on the new Accessibility Interoperability Alliance can also be found here in this PR, noting the four projects that they will initially work on:

  • Consistent keyboard access. Developing a set of keyboard shortcuts to provide consistent behavior to users of assistive technology products in any Web browser
  • Interoperability of accessibility APIs. Modifying and/or extending existing accessibility models (Microsoft UI Automation, IAccessible2 and others) to improve the interoperability and exchange of information between IT and assistive technology (AT) products
  • UI Automation extensions. Adding features and capabilities to support additional rich document scenarios, address new Web scenarios and more.
  • Accessible Rich Internet Applications Suite (ARIA) mapping through UI Automation. Designing the mapping of rich Web accessibility information through UI Automation to ensure maximum value for AT products and, therefore, for people with disabilities

“Today, developers must work across divergent platforms, application environments and hardware models to create accessible technology for customers with disabilities,” said Rob Sinclair, director of the Accessibility Business Unit at Microsoft. “The AIA is an opportunity for the entire industry to come together to reduce the cost and complexity of accessibility, increase customer satisfaction, foster inclusive innovation, and reinforce a sustainable ecosystem of accessible technology products.”

More information about the AIA can be found at http://www.AccessInteropAlliance.org

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Article: Holiday customer service from the service workers point of view

This weekend finds an article by Nicole Tsong in the Seattle Times, Help them help you: Service workers offer some “counter intelligence.” It offers views of outrageous customer behavior during holiday shopping from the viewpoint of the people “who work the cash register.”



“Grocery-store cashier Jennifer Dougherty once watched, horrified, as a customer grew angry at a man in her express lane with twice as many items as allowed. It was Christmas Eve.

“Before you know it, [he] had opened up his milk and dumped it on the head of the guy in my line,” she said. “It ruined many people’s Christmas spirit, including my own.”


Ouch.  Tough crowd.  Overall, another reason for shopping via the Internet.


According to the article, here are the Top 10 ways you can help out your service worker:


1. Get off your cellphone.

2. Be polite.

3. Don’t fuss with displays more than necessary.

4. Don’t blame them for prices.

5. Don’t use the bathroom while calling customer service.

6. Put the money or credit card in their hand.

7. Respect other shoppers.

8. If you’re taking care of something while you’re on hold during phone support, make it quick.

9. Tip.

10. Get off your cellphone.


You can also contribute your own “Dear customer messages.”


Tags: Microsoft, Customer Service, Customer Support.

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Your questions: Is there an update for Windows Mobile devices for the new time zone in Venezuela?

This from Peter today… and two others this week (thanks):


“Is there a patch for the new time zone in Venezuela for the windows mobile devices?”


As noted previously, Venezuela’s time zone shifts by 30 minutes on December 9th, and in addition to the Windows Cumulative DST & TZ Update for 2008 (that includes the change for Venezuela, Brazil and others), we also have updates for Venezuela for Windows Mobile devices:


  • Update for Windows Mobile (KB944326): Microsoft has released an update for Microsoft Windows Mobile 5.0 and Windows Mobile 6. This update includes updated time zone definitions for a new time zone for the Bolivarian Republic of Venezuela.
  • Update for Windows Mobile 5.0 (KB944326): Microsoft has released an update for Microsoft Windows Mobile 5.0. This update includes updated time zone definitions for a new time zone for the Bolivarian Republic of Venezuela.
  • Update for Windows Mobile 6 (KB944326): Microsoft has released an update for Microsoft Windows Mobile 6. This update includes updated time zone definitions for a new time zone for the Bolivarian Republic of Venezuela.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, DST.