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How long will it take to feed 25 million pages through an ADF? Live Search Books at the British Library

And I thought that it was a chore to digitize our papers at home… that’s nothing as compared to the effort to scan 25 million pages… 

Raissa Kasolowsky from Reuters reports here on one project associated with the Live Search Books effort. The article calls out some of the challenges of adding content online, as a team at the British Library in London “is working 14 hours a day to scan shelf upon shelf of books.”

“Launched a year ago, the project will scan 25 million carefully preserved pages of the British Library’s 19th-century archive, around 100,000 books, over the next two years. Together with collections from other libraries including Yale and Cornell University, the pages are destined for Live Search Books, Microsoft’s answer to Google Book Search.

“When we are able to do a better job of answering people’s questions we are going to build loyalty and then ultimately increase the size of our user community,” said Cliff Guren, Microsoft Director of Publisher Evangelism…

Full story at globeandmail.com: “In Microsoft vs. Google, search is still master

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Seven Years and Seven Habits…

A lot can happen in seven years

Nice to receive a cake, as it were… I received several notes and a couple of IMs today congratulating me on my anniversary, as today is my 7-year anniversary at Microsoft, a little less than a third of my career.

So before my next discussion at 5pm, I leave you with Seven Dirty Habits of Highly Effluent People, courtesy of Mike Rowe of Dirty Jobs fame…

Obviously, I’m ripping off Stephen Covey, whose seven better-known habits got my attention not so much for their content, which I find suspicious, but for their surprisingly modest number, which I find manageable. Here then, are my “Seven Dirty Habits,” each gleaned from a worker I met on the show, and bolstered by true stories of personal enlightenment and lingering humiliation.

  1. Never follow your passion, but by all means bring it with you.
  2. Beware of teamwork.
  3. Vomit proudly and whenever necessary.
  4. Be careful, but don’t be fooled–safety is never first.
  5. Think about what you are doing–never how.
  6. Ignore advice such as “Work smart, not hard.” It’s dangerous–and moronic.
  7. Consider quitting.

One good turn deserves another, so here are seven manageable habits for maintaining focus on the customer experience and ultimately satisfaction…

  1. Know that customer service is really everyone’s job
  2. Make your customers feel like they are your top priority
  3. Understand the customer’s needs
  4. Jump through hoops for your customer
  5. Listen — and be willing to take a whack sometimes
  6. Learn from others (these are a few of the lessons from the Xbox Team)
  7. Most of all, Be Nice (one of Dalton’s Three Rules 😉

Have a good afternoon.

Tags: tips, satisfaction, customer experience, whack

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Your questions: “when should I use Sleep and Hibernate modes on Windows?”

I get the question a lot on sleep vs. hibernate (and as noted in a recent post), and it came up today in a discussion. 

“I’m confused by the different selections I have in the Start menu… when should I use Sleep and Hibernate to turn off my computer?”

In Sleep (or standby), you’ll see that the computer is generally off, with a trickle of power keeping the computer’s memory powered.  When you use your PC throughout the day, but leave for extended periods (lunch, meetings, even overnight), Sleep is a good choice.  And (depending on your model) all it takes is a mouse movement or keyboard tap to wake the computer up. 

One of the reasons I also have a UPS on my main desktop at home is that I use Sleep most often, and if the computer loses power, the work you may have open but not yet saved will be lost.  And on our notebooks at home (and at the office) we use Sleep given that the computer’s battery acts like a mini UPS and generally has enough power to keep the memory alive. (Note that we generally keep the notebooks connected to a power supply as well.)

When I leave for the weekend, I often use Hibernate on my PCs at the office and at home.  In this state, the PC’s complete memory state (the contents of RAM) is saved by writing to the hard disc and the computer powers down.  When you turn the computer back on (recovering from hibernation) via the hibernation file, you start up where you left off.

This from TechNet:

When a PC starts up, Windows Vista performs many processing tasks in the background, returning control to the user much sooner than previous versions of Windows. Even this short wait happens less frequently than before, because instead of shutting down the computer to save power, users can use the new Sleep state, the default state for turning off computers running Windows Vista. Sleep combines the resume speed of Standby mode with the data protection and low power-consumption characteristics of Hibernate. When entering the Sleep state, Windows Vista records the contents of memory to the hard disk, just as it would with Hibernate. However, it also maintains the memory for a period of time, just as Windows XP maintains the memory in Standby mode. Windows Vista enters and recovers from Sleep state in seconds, and while the system sleeps, power consumption is extremely low.

The most significant benefit of Sleep is simplicity; users don’t have to choose between using Standby or Hibernate because Sleep offers the best of both.

As a follow up, here’s a little more information on Sleep and Hibernate modes in the OS, as the Productivity Portfolio weblog has a good post that describes the Windows XP power schemes.

More info:

Click here for more on fast sleep and resume in Windows Vista.

Click here to learn how to use your computer efficiently and to save energy by activating Sleep mode for your monitor.

Also see this Search on Live.com for more on sleep and hibernate in Microsoft Windows.

Tags: performance, tips, Windows Vista, notebook, hardware, hibernate, sleep, customer experience.

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News: Dell closes all of their retail stores

The news is buzzing with Dell’s announcement to close their retail kiosks

“As Dell’s Global Consumer business continues to evolve, the company today announced that it will close its 140 kiosks in the United States.
“The Dell Direct Store model, which began in 2002, enabled customers to touch and feel Dell products before purchasing systems direct from the company. In the past six months the company has adopted a retail strategy that enables Dell to connect with customers it has not necessarily reached in the past. Dell is applying the advantages of its direct business model into retail where customers can purchase laptop and desktop computers in more than 10,000 retail outlets worldwide.”

If you are a follower of the Dell IdeaStorm site, this is old news… 

“Dell should open a retail store very similar to the Apple store. I know that they have small kiosks inside malls that they try to sell Plasma TV’s and a couple laptops next to a guy selling knock off sunglasses and verizon cell phone sales sharks! Very unprofessional. Open a classy Dell Store and offer Tech support right in the store just like the Genius Bar in the Apple Store.”

It’s not clear if Dell will also close their full-size stores, where you can try-before-you-buy systems rather than buy them directly.  And I think this shouldn’t impact the relationship Dell has with major big box stores (Best Buy, Wal-Mart) that already carry Dell systems.

Kiosk DisplayOf course, Canadians can still enjoy shipping at their Dell Direct Kiosks, as it appears that the kiosks will remain a staple at Canadian malls, as well as other areas where they don’t yet have established brick-and-mortar retailer partners.  So, my friends north of the 49th parallel now have these kiosks exclusively in addition to Smarties, Tim Horton’s, and the world’s largest hockey store

As Dell says, at these 14 Canuck kiosks “you can talk to a Dell expert face-to-face to find the perfect Dell PC for you.” 

Have you visited one of these kiosks?  If so, what was your experience?

Tags: computers, retail, Dell.

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News: Nanotech may improve battery life 10x

This isn’t hot news, but it is news, finding its way to my mailbox today.  Alex Serpo at CNET reports here on MSN Tech & Gadgets that Stanford assistant professor Yi Cui found a tenfold Improvement in battery life…

“Stanford University researchers have made a discovery that could signal the arrival of laptop batteries that last more than a day on a single charge.”

As noted on in this article on electronista (my new, favourite blog), this new technique is based on a jumble of lithium nestled in silicon nanowires. According to the post…

“this allows far more lithium to fit into the battery while avoiding the swelling damage that occurs if larger silicon patterns are used.”

Perhaps this could help notebooks such as the MacBook Air get more than three hours of life from a single battery.  This is why I travel with a second battery when I fly, and carry an iGo charger with an airline seat adapter when I leave the state. 

I can’t tell you the number of times that my laptop lost power mid-flight on even cross-country trips when I was relegated to one or two batteries.  And poor battery performance has been noted as a top consumer complaint when it comes to battery-powered gadgets.  I certainly appreciated the concept of being able to use two batteries connected to a single system, and welcomed the arrival of airline-accessible power.  Coupled with increasingly more power-efficient devices, this innovation — if it proves to be commercially viable — would certainly be a welcomed improvement over today’s batteries.

You can find the original report here on the Stanford News Service site.

Tags: technology, Stanford, battery, Yi Cui, innovation.