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Announcement: Coming in December: Microsoft Updates to Daylight Saving Time and Time Zones

Clip art from Office Online First off, I want to welcome Lourdes to the DST blog over at http://blogs.technet.com/dst2007.  She is coordinating the efforts on our daylight saving time and time zone updates and releases for current products across the various product groups at Microsoft.  A tough job, to say the least.  She will also help coordinate messaging and communications with many other folks you may remember across our product groups, field sales and technical account teams, customer support and execs.  It’s great to have her on board.

I wanted to provide some insight as to the effort we just kicked off the planning for our December 2008 cumulative time zone update for Microsoft Windows operating systems and other products. (You may recall that the Windows Sustained Engineering team completed and released KB 951072, the August 2008 cumulative time zone update for Microsoft Windows operating systems.)  I also posted this to Twitter as it appears on my various social networking updates – we’ll see how effective these updates are for folks.

As we update the Microsoft daylight saving time and time zone help and support pages at http://support.microsoft.com/default.aspx/gp/cp_dst, I expect that other product teams at Microsoft will also provide information on their products and publish the associated documentation (KBs, blog posts) in the November and early December time frame.  Groups will note any changes and updates in their documentation, products and services, and guidance for their support teams and the field.

So, back to the December 2008 release.

Coming soon are updates to the list of Microsoft products affected by DST and time zone changes.  We also have a number of new update notices on the DST Hot Topics and Latest News page, namely updates on the countries noted below; as noted, we’re still waiting for a confirmation on changes proposed for Iran and Argentina.  In some cases, Windows will release hotfixes for specific regions (including Brazil, Egypt) prior to the changes in those countries: watch the DST Hot Topics page and our blogs for more information.

Here’s a list of the DST and TZ updates planned for the December release: thanks to Joel, Steve, Jennifer, Shay and Sophia for helping collect and review the information (and to Clarence for reminding me today that countries really should implement time changes at 2:00AM rather than midnight):

DST & Time Zone updates coming in December 2008

* – Mauritius is a new time zone to be added to Windows in December 2008.

Here’s a text version of the table:

Region/Country

Time Zone Standard name

DST start

DST end

Mauritius*

Mauritius Standard Time

Last Sunday in October at 02:00:00

Last Sunday in March at 02:00:00

Egypt

Egypt Standard Time

Last Thursday in April at 23:59:59

Last Thursday in August at 23:59:59

Brazil

E. South America Standard Time

Third Sunday in October at 00:00:00

Second Sunday in February at 00:00:00

Brazil

Central Brazilian Standard Time

Third Sunday in October at 00:00:00

Second Sunday in February at 00:00:00

Pakistan

Pakistan Standard Time

First Sunday in June at 00:00:00

Last Friday in October at 23:59:59.

Chile

Pacific SA Standard Time

Second Saturday in October at 23:59:59

Second Saturday in March at 23:59:59

Iran

Iran Standard Time

Not yet confirmed

Not yet confirmed

Argentina

Argentina Standard time

Not yet confirmed

Not yet confirmed

Morocco

Morocco Standard Time

Last Saturday in May at 23:59:59

Last Sunday in August at 23:59:59.

Please note that where we have heard that changes may be coming to a territory but have yet to receive an official confirmation from a government, we indicate that the changes are "not yet confirmed."

As a reminder on our annual cadence (outlined here) and in a prior post, our product teams are moving to an annual product update cadence (with provisions for semi-annual as needed).  Following the Windows regular cadence for publishing newly legislated DST rules and time zone updates, our "Cumulative DST and Time Zone Updates" will be released in November/ December (to the Download Centre and via Windows Update respectively) for the coming calendar year; we’ll also provide for a semi-annual update in the July/August timeframe when needed. 

For each, the window closes for additional updates a few months (generally four to six) prior to the release date. 

As I originally posted here, most Windows applications (and some services) reference the underlying OS for DST and time zone information, but some do not. The product and service groups with offerings that have internal DST or TZ references have agreed to follow the regular schedule for cumulative Windows OS DST & TZ updates. The regular Windows release provide a regular schedule for other product groups to follow, as noted in the DST & TZ Product Update Cadence policy. We hope that this will provide a more predictable way for our customers to anticipate and plan for our cumulative updates

This year (as in 2006 and 2007) the Windows team plans to release the packages to the Microsoft Download Center in November and then to Windows Update in early December.  They will also publish the new or modified TZI keys in an update to Microsoft KB article 914387 for IT professionals and sysadmins who may need that information.  Our goal is that our customers and partners can plan on rolling out and installing/ deploying these regular, scheduled cumulative update roll-ups as they are published.

Let us know if you have questions.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, RSS, DST, Mauritius, Morocco, Brazil, Pakistan; 4,400,000 (up from 3.6M a week ago); 2,330,000 (up from 900K a year ago); 1,472,886

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[edits 091608: replaced table with graphic, cleaned up typos]

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Watching the water level drop

A while ago, Beth (who I first worked with in the Exchange group on DST and now on customer satisfaction improvements) told me a story that she’d heard from her husband in the past.  When people leave a large company, it’s like when you remove your hand from a swimming pool: you don’t really notice a change in the water level.

But in some cases, people see the water line drop significantly when great people move on to a new role or leave a company.

I saw the water level drop today.  Twice.


http://tinyurl.com/dcup2z

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Of interest: Quick Photosynth of Lake Washington

Today was an absolutely lovely day in the Puget Sound area. 

I uploaded a quick Photosynth panorama of Lake Washington as viewed from our local park (more on installing and using Photosynth available here).  You can also see Mount Rainier in the far left of the synth.

Photosynth of Lake Washington

Tags: Photosynth, Microsoft, photography.

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Dude, I’m returning a Dell: the hard drive failed on our new PC

j0414099[1]I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell’s customer advocate folks.


You may’ve read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad… you get the picture).  I was in search of a new laptop for my wife and I purchased a new, sealed Dell Inspiron Laptop with an Intel T5750, 3GB, 250GB.  Such a model should be a good, reasonably priced replacement for her Inspiron 600M. 


Over the weekend, I backed up and migrated the files from my wife’s old notebook to this new machine: file transfer was easy using Windows Vista Easy Transfer.  I spent the bulk of my time on installing applications.  All was well, my wife was happy and the kids were thrilled of the promise of a new computer in the kitchen.


After using the PC for a few hours, the machine froze. 


Uh oh.


I restarted by holding the power key and after running through the self test, I found in the diagnostics that the hard disk was no longer recognized, making a repetitive clicking and whirring sound.  To my ear, it sounded as if the drive had fallen and was unable to get up.


So back to Best Buy I went.  After taking the unit behind the curtain, the Geek Squad determined that the unit was in fact unrecoverable, and my only options were to exchange it for another PC (but not a similar 1525, as they were sold out) or return it for a full refund.   could get one form another store a couple of hours away (no thanks) so I opted for the refund.  To their credit, Best Buy’s return staff were courteous, helpful and sympathetic.


Oh, and while I was in line, saw several Dell PCs on the returns table – this didn’t inspire confidence.


One of my concerns about the returns process wasn’t how the credit would appear on our credit card statement, but how Best Buy would ensure that our personal identifying information would be erased/ destroyed from this drive.  After asking, Best Buy’s manager on site assured me that the unit would be returned to Dell and that it would not be resold.  But knowing that Dell has a healthy refurbished sales channel, and lots of stock ends up on Best Buy’s “returns” table, I’m still a little concerned.  How does Dell deal with drives that fail in the field returned for refurbishing?


So far, no word from Dell’s customer advocates (via email).


I am a long time Dell owner (several towers, laptops) and a little upset at the time I spent this weekend migrating my wife’s data to this new machine.  In all, these are steps I will have to repeat when buying a new replacement machine for her 600M. Frankly, I don’t think that I will invest in another Dell personally purchased via box box retail – all my Dell PCs have been built to order (BTO) direct from Dell. 


With back to school and holiday sales on the horizon, there may be a good time to buy coming up, assuming my wife’s trusty Inspiron 600M lasts.  (I expect that it will.)  An added bonus for this tried and true notebook: I purchase the then-discounted four-year, full coverage (“even if you drop it we fix it”) warranty, which has paid for itself a couple of times over: Dell has so far replaced the motherboard, power supply and hard drive.  And it remains quite usable, having upgraded the more than three year old notebook from Windows XP to Vista Home Premium SP1 and Office 2007.


There are 151 days of Dell Complete Care remaining on the 600M. Maybe this notebook will see us happily into the new year.


Tags: Dell, Microsoft, Vista, Windows, Best Buy, retail, whack, Customer Service.


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Advisory: Updates to the Microsoft Daylight Saving Time Help and Support Center

A quick update: I tweeted on Twitter that we have updated the Microsoft daylight saving time and time zone help and support pages at http://support.microsoft.com/default.aspx/gp/cp_dst (also http://tinyurl.com/2wr7r9). 

Coming soon are updates to the list of Microsoft products affected by DST and time zone changes.  We also have a number of new update notices on the DST Hot Topics and Latest News page, namely news on updates for Mauritius, Egypt, Brazil, Pakistan, Chile, and Morocco.  We’re still waiting for a confirmation on changes proposed for Iran and Argentina.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, RSS, DST; 4,590,000 (up from 3.6M a week ago); 2,520,000 (up from 900K a year ago, and 2.42 last week); 1,472,886

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