On Channel9 is an inteview with Kathleen Hogan, corporate VP of Microsoft Customer Service and Support, and is responsible for the strategy and delivery of technical support for Microsoft. Kathleen is also one of our execs sponsoring the cross-company efforts to improve the customer and partner experience (aka CPE).
Tags: customer service, customer satisfaction, Microsoft, Kathleen Hogan, Channel9.
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Earlier this summer, Jason Daley wrote in Popular Science (June 2007 issues) about the Worst Jobs in
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