My MSN Support experience

OK, it’s almost the weekend and I decided to sign up for a Windows Live beta off of the address I have linked to my IM account.

Nope, not recognized.

So Friday night I sent in a text request via a form off of the MSN support page


Thank you for contacting Microsoft Passport Network

E-mail Support

Thank you for submitting your issue to Support.

A support representative will reply to your message.

Your Support Ticket Number:

For reference, please print this page or write down your support ticket number. Use this number when communicating with Support about this issue.

A number would have been nice. ; )

In the end, I received help from Passport Support and solved the problem.

The frustrating point is the Support team for Passport and the Windows Live beta teams aren’t apparently connected very well — their mutual success is connected through the most basic of experiences — yet it took the customer (me) to make the connection. I ended up having to send two separate email trails to two separate Microsoft groups. And last, it appeared that neither group had access to the other’s backstory on the support call.  


MSS Info

Case Studies

Find out how companies are using Microsoft Speech Server to meet their data management and analysis needs.

Microsoft Autoattendant Solution Answers with Increased Accuracy and Lower Overhead

With more than 8,000 calls each day, Microsoft was a prime candidate for finding a new speech-recognition solution to answer the call for improved first-try recognition rates, a reduction in live operator expenses, an application that was easier to maintain, and a solution that was not proprietary. Using in-house expertise, the company developed MS Connect, a powerful new autoattendant solution built on top of its Microsoft .NET infrastructure utilizing Microsoft Speech Server 2004.


About me…

I’m M3 Sweatt, at Microsoft since 2001, lured to the shiny object that was previously known as the Entertainment and Devices division in Mountain View, CA. I then moved to Redmond in 2003 to join the Windows group. In 2015, I took on my current role full time as Partner Director, Program Management for Customer & Partner Experience, working with our product and services engineering and marketing groups across the company to improve customer and partner experiences and satisfaction.

I spent nearly 20 years in Silicon Valley in executive and senior management roles in product management, development and business operations roles at several media and entertainment technology companies. Prior to joining Microsoft I was Vice President of Business Development and Strategy at Replay TV, and previously in senior management roles at Digidesign/Avid, 3DO, Autodesk, and Pinnacle Systems/Avid.

After the primary importance of my family, I believe strongly in personal relationships, the benefits of mentoring, innovative technology and helping to grow people and companies. An avid maker, I enjoy spending time with my wife (thank heavens she tolerates our maker labs) and our kids, particularly important as our boys now ride bikes without training wheels.

And yes, on the name… it’s really my name.  Truly you didn’t think that I would make up such a thing, did you?  (My grandfather and father are Millard Sr. and Jr. repectively, and my father named me “MIII” — I take creative license with the Arabic ‘3’ 😉

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Suggest a topic for a future blog post….

As I have seen done on other blogs, I would also like to get your ideas for future blog posts via this blog article.  I welcome suggestions from anyone out there who would like to suggest a topic along the lines of how we impact customer and partner satisfaction through our company and products.


Disclaimer – RMF

All rights reserved, all my opinions and provided “AS IS” with no warranties or rights. Be nice to people and smile more.

Included content is especially not intended to convey the views of Microsoft. The content of this site consists of my personal opinions and do not officially represent my employer’s view in any way.

From time to time my thoughts and opinions change, and as a blog you’re reading my rant and views from a specific point in time. If you want to know what I think at any given time on a topic, just ask.

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