MSS Info

Case Studies

Find out how companies are using Microsoft Speech Server to meet their data management and analysis needs.

Microsoft Autoattendant Solution Answers with Increased Accuracy and Lower Overhead

With more than 8,000 calls each day, Microsoft was a prime candidate for finding a new speech-recognition solution to answer the call for improved first-try recognition rates, a reduction in live operator expenses, an application that was easier to maintain, and a solution that was not proprietary. Using in-house expertise, the company developed MS Connect, a powerful new autoattendant solution built on top of its Microsoft .NET infrastructure utilizing Microsoft Speech Server 2004.