Post a few more signs

Ok, so we’re taking the family out for the day to Bainbridge Island. On our way to the terminal, we noticed that we encountered not just one or two signs that ensured we stayed on the right route to the terminal, we had more than eleven signs (we lost count) directing us…


Of course, due to a glitch in the boarding, we missed our ride and now lunching in the parking lot while we wait for the next departure.

Seeing the signs reminded me that you can’t have enough signs pointing out the right direction to help reassure you that you’re on the right path and ultimately find what you’re looking for.

I had heard from customers in the past that it was difficult to find out how to get support and more information n our products and services. yesterday a customer mentioned to me that the Windows Vista page and our customer support site (as mentioned previously here) have made it easier to get their questions answered. all we had to do was leave enough breadcrumbs in various places to make the resources more discoverable, and simplify our support portals.

But we probably have to put up a few more signs to help everyone find their way to the port, er, web portal.

[edits: fixed all the typos, as this was one of the first long posts sent from my Windows Mobile phone.]


Marc Benioff says “The enemy of my enemy is my friend. That makes Google my best friend.”

An article of interest on CRM from Rich Tehrani of Customer Interaction Solutions. He asked Marc Benioff of “what he thought about all of the consolidation in the market…”

Marc Benioff said that “organic growth is slowing in the client-server space and these companies must consolidate to survive.”

And that “The enemy of my enemy is my friend. That makes Google my best friend.”

Watching parts of “The Godfather” trilogy this morning whilst making the family breakfast, I thought of the Michael Coreleone’s line, when talking about maintaining the appearance of a close friendship with someone who actually isn’t: “Keep your friends close, but your enemies closer.”

Makes you think. πŸ˜‰

Off to the Bellevue Art Fair today — have a great Sunday.


Blog: Are great strategic thinkers born or made?

Interesting post from Michael Watkins on How to Think Strategically,

“Are great strategic thinkers born or made? The answer turns out to be β€œyes.” Yes, individuals sit somewhere on a spectrum of innate talent and yes, you can develop that talent.

“Approaches to develop your strategic thinking ability include…

  • Immersion.

  • Apprenticeships.

  • Simulations.

  • Game-theory training.

  • Case-based education.

  • Cognitive reshaping.

“What suggestions do you have for developing the ability to think strategically?”

You can join Mr. Watkins’ discussion here.