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Andy Grove: On Innovation, Manufacturing

 

MP900321177[1]This week I discussed with associates at work how Andy Grove is right: if lose manufacturing capability & understanding and you break the chain of experience & innovation (as posted here on BusinessWeek).  The article from Grove hit quite a chord with people in business, particularly tech. So much is gleaned from the act of building that if you fail to understand the value of manufacturing – something that people think is only as important as the monetary value – that without it you miss much of the innovation process.

Take one such inventor prior to the adoption of off-shore production: the incandescent light bulb. This invention had a history dating back to 1850, when Joseph Swan started his work building a light bulb. Thomas Edison started his work in the late 1870’s building on the work Swan had started in his effort to bring electric light to the UK. (Not to mention the fierce competition between Edison and George Westinghouse on the light bulb.)

Edison and his staff of scientists were tinkerers: what would have happened had he off-shored the manufacturing of the first imperfect but somewhat practical light bulb designs? Would Edison and Westinghouse have come up with the refinements needed to perfect the invention? 

Probably not. 

When a product is seen as a commodity, do we lose sight that many of these so called commodities provide the building blocks for new products that can spring new fields of products? Grove is right in that when we lose manufacturing capability and understanding, we break the chain of experience.

Just a thought for a Friday afternoon. Now I’m off to dig out the Legos and ErectorSet for my boys, in addition to their Kodu skills.

Tags: Thomas Edison, Andy Grove, innovation.

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A few examples of how Microsoft product groups integrate the voice of customers into the development cycle

j0402594A couple of years ago, Steve Ballmer talked about in his email to customers how Microsoft can do a better job of serving its customers. One of the ways we did this was through the creation of the Security Development Lifecycle (aka SDL) in 2004, which helps to improve the security, privacy and reliability of the company’s software. Today I shared with one of our teams today the links to Steve Lipner’s book on The Security Development Lifecycle and an overview of the Microsoft SDL.

In addition to the SDL, I thought that I should also reference a couple of the following available documents on how a couple of our largest product groups integrate the voice of customers at key touch points throughout the software development lifecycle.

Integrating customer feedback during the Windows 7 dev cycle was critical to its success. As you’ll read in this post, the need to include the voice of the customer starts before we’ve written any code, with feedback from our OEM and ODMs, consumer and commercial accounts at all levels. When you have a product like Windows that serves such a large set of customers, we work hard to ensure that the OS release serves the broadest set of needs.

During the Windows 7 development cycle, we featured in this post an overview of the Windows Feedback Program that allow us to bring the voice of the customer into the development process.  And a practical application of how we use CEIP was provided in this post when we considered how to approach and present UAC in Windows 7, by examining customer feedback and telemetry. (You can also find more info here on the CEIP )

Given that we RTM’ed Microsoft Office 2010 has RTM’ed (more on this at http://blogs.technet.com/office2010/) let me also shine the light on that team: see Shawn Lipstein’s post on the Office engineering blog gives you such great insight on how our usability labs in the CEIP impacts the drive research and insight into everything we do.

 

 

Tags: Microsoft, how to, Windows 7, Office 2010, feedback, customer feedback.

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Things I keep: Buzz Kaplan’s “Rules to Live By” (What are yours?)

imageThere is life before (and, I’m sure I’ll find one day, after) Microsoft. It’s important to remember that and appreciate the little things from our time before MSFT that made an impact. This is one of my favourites. How appropriate I should note this in my 6,000th update (aka “tweet”) on Twitter.

During my days at Replay TV, I had the opportunity to work with some fantastic people in the industry on then what was a new class of product (the digital video recorder). Besides my other Silicon Valley keepsakes – including original 3DO juggling balls (thanks, Trip), the infamous Autodesk cow patent poster, and my Pinnacle team jacket – the most used and often referred to item from a previous employer would be the one I still carry in my wallet.

Buzz Kaplan’s Rules to Live By.

When I worked with Buzz, he had 15 on the little card in my wallet. On his blog, I see that he’s added a few more, 21 in all… which is a number that is coming up more and more in my work. (More on that later.) Although in this time of Spring Cleaning and general attempt to avoid being featured on the new hit TV show, Hoarders, there are items such as this one that’s easy enough to keep close at hand without contributing to the mess.

When I was at Replay TV, getting a copy of Buzz’s List was one of those things that made you feel like you’d arrived in a special club. I realized at the time this was one of his ways to get people up to speed on the basics. Most are common knowledge, especially if you’ve ever read the likes of Robert Fulghum’s “All I Really Need to Know I Learned in Kindergarten.”

On the creation of the list, Buzz notes… “I just started the list 30 years ago to remind myself how to work better and be happier and then I started to share it with people I worked with and so and so on….”

Here they are for your enjoyment – details on each can be found on Buzz’s blog.  (You can also find him on Twitter @buzzkaplan.)

1. Have Integrity

2. Be on Time (OK, I’m still working on this one)

3. Keep your commitments

4. Always Close the Loop

5. Emails (and the proper use of the Cc:)

6. Count to 10

7. The Only Acceptable Attitude is a Positive One

8. Play on your Team, not Against It

9. Lose the Backstory

10. Leaving Notes for Co-workers

11. Spend your Employer’s Money as if it Were your Own

12. The Rule of Pages (or better, “The Rule of One Page”)

13. The New York Times (you know, it’s OK to write anything you wouldn’t mind seeing on the front page of the Times)

14. Top of the Pyramid (or improving quality in the sprint of a project)

15. Meetings

16. Spelling is Important

17. Make People Right, NOT Wrong

18. Be Generous with Information

19. Ask for the Bad News

20. Write So that a Twelve Year Old can Understand (he’s being generous 😉

21. To Lose a Client is a Great Sin (unless the client is habitually unprofitable in which case it’s a blessing)

 

 

 

Tags: articles, what I read, blogs, whack.

 

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Thinking about ditching cable TV? Steps to a more integrated entertainment experience with Windows and Xbox 360

Microsoft Office Clip ArtLast Thanksgiving, I talked with my friend, prolific blogger/ Twitterer Beth Blecherman (aka techmama on Twitter) in Silicon Valley about the move in our house away from cable to a system that would allow us to get our TV entertainment programming using the free digital airwaves and the wide Internet pipe I had coming in the side of our home.

I’ve read that the average monthly cable bill in the States is $58.80, more than $700 per year. Given that we pay more than $100 a month to our cable provider, Comcast, for cable TV and internet, there’s an incentive to consider a move… actually, more of a migration. I noted some of my frustration in post "My life as a customer: this week, it’s about cable television… and more than the 2009 DTV" and since exacerbated by the changes required at home. More frustrating than the cost of the digital service are the new boxes I have to add between my cable coming out of the wall and my HD-ready TVs: new Comcast supplied digital set top boxes (STBs) and inability to no longer get digital and HD directly on my TVs equipped with digital tuners.

So, back to my discussion with Beth. Noting this growing frustration, I talked about our moves in our own household for leveraging the Internet and my existing computers and devices in the home, namely our Media Center PC and Xbox 360. Alas, our ReplayTV would be relegated to recording local stations that were still available for the time being on the remaining analogue feed (Channels 2-30).

For local channels, we get most of what we need over the air and free of charge. Mind you, it was much better when Comcast provided the 1-99 channel map in the clear (meaning, you could view the channels without a converter box): when they discontinued the analog signal and and moved the entire channel map to digital, they no longer provided these channels in the clear. That means that while I could get CNN and CNBC on all my TVs without special equipment before, Comcast customers now need to have a Comcast set-top box on each TV to decrypt the channels above Channel 30.

Sorry, kids: the Replay TV no longer gets the SciFi Channel.

This also means the capabilities in our new digital ready TVs will be redundant and – even worse – marginalized: I’ve found (YMMV) the inexpensive boxes that Comcast intends to provide "for free" don’t provide the clarity or experience customers I used to get from the digital HD provided via a direct cable connection.

As I noted before, we have a Media Center PC at the centre of our system, with Xbox 360’s as Media Center Extenders in other rooms in the house. Until recently, the vast majority of our time-shifted entertainment viewing came from our ReplayTV DVRs for watching programming from the main networks and several premium channels.

With our first Windows XP Media Center, which we replaced with Windows Vista and more recently migrated to Windows 7, we usd the on-board analogue broadcast tuner card to get free over the air television and channels from our cable provider. As the US moved to digital last year (as I initially chronicled here and elsewhere on this blog), you now need to upgrade to a suitable and supported digital tuner card or USB peripheral, or connect a digital converter box in order to get digital TV programming. (Our local network affiliates including PBS broadcast in digital as well as high definition digital: to see which stations you should be able to receive, more information is available at http://www.antennaweb.org.) With this tuner card, your Media Center computer can receive what’s called local "over-the-air" (aka OTA) television broadcasts with a with a suitable room-based or attic-mounted digital antenna, or cable signals broadcast "in the clear" for digital and HD ready equipment capable of receiving clearQAM channels. (Most current TVs already are digital ready, capable of receiving local channels via OTA ATSC.)

(For more on this switch, see the site DTV Answers: What you need to know about the February 17, 2009 switch to DTV.  This site provides info on the switch from the old analogue TV signals to digital television, or DTV.  For more information, visit the US FCC website on the digital TV transition at www.dtv.gov. We purchased an amplified indoor antenna for one TV not near an antenna drop to get the signal.)

So that covers ABC, NBC, CBS, PBS and a few other channels available OTA.

But what about on-demand/ time shifted and premium programming?

As noted in the Popular Mechanics article, How to Ditch Your Cable Provider Without Giving Up on TV, you can also get premium content on the web…

"Okay, that takes care of local channels, but cable offers hundreds. What about ESPN? CNN? HBO? What about video on demand? Can you replace those once the coaxial cable is cut? The honest answer is that, if you love surfing through an endless series of channels, then nothing will truly replace cable. But according to a 2007 Nielsen study, the average American household received 104 channels—and watched only 15 of them regularly. So if statistics are any measure, a broad selection of content is important to viewers, but sheer quantity is not.

"A surprising amount of TV and movie content is now available over the Internet for free or for a nominal price. The richest and most impressive source of Internet video, aside from outright torrent theft, is Netflix’s “Watch Instantly.” This streaming video service is a freebie extra for anyone who subscribes to the company’s DVD-by-mail service (any plan over $8.99 per month offers unlimited streaming of content). Watch Instantly lets users browse through a library of 12,000 movies and television shows, much as they would surf channels on a cable box. It nicely combines the joy of serendipitous movie discovery that comes from watching HBO or Showtime with the impulse entertainment of video on demand."

At home, we use the PlayOn software ($30) with our Windows 7 Media Center (recently migrated from Windows Vista SP1) to watch Internet content on our TVs equipped with one of the most versitile set-top boxes I’ve ever owned: the Xbox 360. We can watch regular TV programming via the Media Center remotely on the Xbox, but also access content from Hulu, YouTube, Amazon VOD, and other sites.

For Netflix, we use the Xbox 360 as a Netflix Ready Device (included with Netflix and Xbox LIVE Gold): the player accessed via the Xbox Live service (although it’s also available with PlayOn if you have a Media Center PC serving your network). Xbox LIVE Gold members can download the Netflix application straight to your console and begin watching movies and TV shows instantly.

Another service list I like is the one offered via TVGuide.com DVR. Through this page (which you can link to Facebook no less) you can "subscribe" to various favorite shows and watch full episodes via content distributor web sites when available. Essentially it’s a connector to various sites with pay and free content (via provides such as Amazon and Hulu, respectively).

The "My TVGuide.com DVR" provides personalization features for TVGuide.com’s popular Online Video Guide, launched in 2007, which indexes more than 700,000 TV episodes, music videos, movies and Web-only video content.  The feature also notifies users if there are new episodes of their favorite shows to watch.

We’re only a couple of years away from seeing how the predictions panned out in IBM’s report on "The end of TV as we know it." It provides their view on what the landscape in 2012 looks like across the industry for television programming, distribution and consumption. The authors interviewed a number of extensive interviews with analysts, pundits and execs from across a worldwide and industry-wide spectrum.

"Our analysis indicates that market evolution hinges on two key market drivers: openness of access channels and levels of consumer involvement with media. For the next 5-7 years, there will be change on both fronts – but not uniformly. The industry instead will be stamped by consumer bimodality, a coexistence of two types of users with disparate channel requirements. While one consumer segment remains passive in the living room, the other will force radical change in business models in a search for anytime, anywhere content through multiple channels."

This line has blurred with the Media Center now available on our TVs in the house. We’re still keeping Comcast for the time being as it provides the most seamless experience (with a single box) to access the channels we watch today (simple = high spousal adoption factor ;). But I fully expect that the integration of OTA and Internet available content within Windows will get easier, and will be simpler to access on all devices in the home via Digital Living Network Alliance Support (DLNA) devices as I noted here

I’m also happy to note the Digital Living Network Alliance Support (DLNA) in Windows 7. DLNA is consumer electronics industry consortium that promotes improved interoperability of digital content across networks, for sharing music, photos, and videos over multiple devices in, around and outside the home. Windows 7 implements several of the DLNA device roles and it also implements the DLNA protocols required for communications and media exchange. With Windows 7, your PC will be able to interoperate with a broad variety of DLNA certified devices like TVs, stereo systems, cell phones, DVRs, game consoles, etc.

Heck, with relatively inexpensive, multipurpose STBs like the Xbox 360 (no longer just a game device but truly an entertainment portal) and inexpensive yet powerful DLNA ready PCs with HDMI outputs, large hard drives (for digital video recording and network content cache) and consistent UI, it will only get better.

 

Tags: microsoft, dvr, akimbo, iptv, digital music, iTunes.

Clubhouse Tags: clubhouse, Challenge-Windows 7, media, Windows 7, video, HomeGroup, Play To

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Suggestions for weekend reading, Bill Gates explains why vaccines matter, and more of what I’ve read this week

United States Library of Congress's Prints and Photographs Division under the digital ID cph.3c05139This week John C. Maxwell offered this famous QOTD:

Many of life’s failures are people who did not realize how close they were to success when they gave up. – Thomas Edison

To end the work week, Dominic Carr offers his own suggestions for weekend reading on the Microsoft Blog

It’s Friday afternoon again, and time to wrap up some of the interesting things that happened this week that you might not have seen.  It is Super Bowl weekend here in the US and so it only seems fair to start with something sports related.

Jordan Brand taps Microsoft technologies:  The Jordan Brand turns 25 this year, and Microsoft technologies are helping with the celebration in partnership with Wirestone.  First up is a social mosaic called Mosaic 23/25.The Mosaic uses Silverlight 3 and Deep Zoom to create a huge mosaic of the man himself, all built from hundreds of individual pictures uploaded by fans.  And Windows Azure, Microsoft’s cloud operating system helped to make it possible.  There is more to come with Microsoft Surface and Windows 7.   If you are interested in more details on how the technology works, then read the Silverlight team blog and the Windows Azure blog.

Internet Explorer 8 is very popular:  This week NetApplications released their browser market share report and it showed that Internet Explorer 8 is the most popular browser, just less than a year after launch.  Brandon LeBlanc has more details on the benefits of IE8, and on reasons to upgrade from older browsers in his post over on the Windows Blog.

Using technology to help the planet:  BBC Radio covered the European Environment Agency’s Eye on Earth project, a partnership with Microsoft and based on Microsoft technology such as Bing maps, Windows Azure and SQL Azure.  The project aims to combine inputs from citizens with scientific data to provide a better understanding of air and water quality in a given location.  You can listen to the the BBC Radio story with the Eye on Earth project starting at 6:45mins.  

SharePoint Gets Social:  This week seven startups from around the world (all participants in Microsoft’s BizSpark program)  came together at  Microsoft’s Silicon Valley campus for SharePoint 2010 SocialFest.  The goal; see how each team could take advantage of some of the new features in SharePoint 2010 to extend their social networking applications.  Each team worked closely with the SharePoint team over 4 days and showed off their work to a panel of judges.  The Brits won, and you can read more, and watch the videos in this Microsoft News Center article or in Techcrunch.

Microsoft Tag:  You may not yet have heard of Microsoft Tag, but the band We the Kings certainly has and is putting it to good use.  Microsoft Tag lets you snap a picture of a “Tag” and get access to more information online about the particular person, product or service.  You don’t need to rememeber a URL or text a short code.  Just take a picture.  We the Kings has teamed up with Microsoft Tag to give away free concert tickets.

Well Done Bill:  Microsoft Research Principal Researcher Bill Buxton has been recognized by Business Week as one of the world’s most influential designers.  Congrats, Bill.  You can read more about Bill and his work on things like Natural User Interface and Microsoft Surface in the News Center article, or this video.

And finally just when we thought we could go home the Bing team announced enhanced cooperation with Facebook on search.  This will give users a more complete search experience with access to some great Bing features, and expands the Bing-Facebook search integration beyond the US so that the more than 400 million people who use Facebook around the world will see the fruits of the partnership

And here are a few of my favourites found on Twitter during the week:

isdixon: Controlling Windows Media Center with an iPhone: http://goo.gl/fb/Mciy

nytimesbits: In an effort to compete with Google and Apple, Nokia makes its mobile phone software free of charge.  http://bit.ly/dyHWgT

PCMag – How to Buy the Right Netbook http://bit.ly/2cFkAX [If you’re not thinking about getting a powerful, cheap netbook, you should be.]

Pogue – My email column today: Why home videos matter. It’s a good one! http://bit.ly/a9CG42

andreaplattdyal – Measuring Microsoft’s Work by Its Broad Impact: http://bit.ly/9DFFeg

MSFT_IT – White paper on the benefits of Office 2010 + SharePoint 2010 (something to look forward to!) http://ow.ly/13Z38

Microsoft – Nat’l Sci Foundation & Microsoft team on cloud. Huge info cache requires both desktop computers & cloud http://bit.ly/aZ0BVD

techxav – Amazon Said to Buy Touch Start-Up http://bit.ly/ab5898

billcox – Some good stats showing why IE8 is doing well at http://bit.ly/anbYSO. Thanks brandonleblanc!

JohnFontanaMSFT-funded CodePlex Foundation gets first FT employee, executive director Paula Hunter http://bit.ly/dxInSg

Microsoft_GovMicrosoft Education (@TeachTec) launched a K-12 ebook – Digital Storytelling in the Classroom – http://bit.ly/ajiwzN

neilblecherman – Students invent/distribute soccer ball that generates electricity, bringing clean power to developing countries http://bit.ly/9OTts1

edbott – My latest at ZDNet: Will your new Windows 7 PC support XP Mode? It’s still too hard to find out: http://bit.ly/9ZC7Q3

MSFT_IT – See how Microsoft does IT, in this great post by BuckWoody http://ow.ly/13vy5

PCMag – The ever-divisive John C. Dvorak calls the Apple iPad "good for nothing." http://bit.ly/byzSjg

slashdotARM Exec Says 90% of PC Market Could Be Netbooks http://bit.ly/dBOWnG

thurrott – What’s New in Windows Mobile 6.5.3: http://bit.ly/ay1J0b

Cisco_Mobile – A Peek at Apple’s Plan to Re-invent Textbooks http://tinyurl.com/yk9h3zd

Cisco_Mobile How the #enterprise is going #social http://tinyurl.com/yc3m6pc – thanks, susiewee for this Very interesting read.

stevecla – Microserfs at Microsoft UK http://bit.ly/ajpahP

MSWindows – Set up an energy-efficient home with these tips from @MicrosoftCanadahttp://bit.ly/dsr7F2

comcastcares – New Personal Blog Post "The Customer, not the Company Defines How Products are Used" http://www.timetobefrank.com

MSWindows – Here’s a list of devices that work w/ Remote Media Streaming in Windows Media Center for you – http://bit.ly/cO5DRy

teedubya – Watching TV Without Cable: Series Part 1 – Netflix Solution http://digg.com/d31Haib

MSWindows – Stream your Windows Media Library to devices around the house w/ Remote Media Streaming – http://bit.ly/56KtWM

WSJ – Medical journal retracts study linking vaccines to autism: http://on.wsj.com/dghEEY More autism research: http://on.wsj.com/bVRtW9

LanceUlanoff – Why Chrome Will be Your Next Browser http://bit.ly/auhb4m #Google‘s browser is about to make the leap from upstart to leader of the pack.

njeaton – NYTimes reports that Google is planning a business-app store to boost Google Apps. http://bit.ly/c7PhII

Carnage4Life is impressed at how Google has made enemies. Apple and Firefox are the biggest surprises. See http://tcrn.ch/96JiLW & http://bit.ly/aibGyk

volkerwWindows XP to Windows 7 Migration workflow for the IT Pro on TechNet http://bit.ly/bxL4Eu

warrenellis – Still can’t buy Tor books by writers like @cmpriest or @doctorow on Amazon? @Scalzi brings science: http://bit.ly/9dQvki

toddbishop – New push for data-center tax breaks in Washington state, with support from Microsoft and others: http://bit.ly/bU29tT

ForbesTech – The Growing Malware Problem [Article by Charlotte Dunlap] http://cptlst.com/0ueh

thurrott – Apple Entry into Market Means Higher eBook Prices http://bit.ly/au7Xcf

mike_elgan retweeted this from ScotFinnie: Why Apple chose the iPad’s screen format http://bit.ly/bpeczx. Resident smart guy LanceUlanoff says he’s right.

JVascellaro – Google to Launch Store for Online Business Software. http://bit.ly/dsQ3b1

MSWindows 4 steps to keeping your computer protected – http://bit.ly/aHgstb

EverythingMS – Syncing Windows Home Server, Zune and Windows Media Center! http://bit.ly/a9QCZl

dancosta – 42 Reasons Why Netbooks Are Better Than the Apple iPad http://bit.ly/96dzjC [Dan suggests that perhaps "Different" would be a better word.]

exectweets – Manage your company’s software with Windows 7 AppLocker (from our sponsor Microsoft): http://bit.ly/4xnTGJ

edbott – My latest at ZDNet: Can Microsoft close the ‘app gap’ with Apple’s iPad? http://bit.ly/bJIvvw

Microsoft: Windows Azure & SQL Azure now available in 21 countries [Microsoft Blog] http://bit.ly/9XHIqe

valleywag – Googlers Fire Back at Steve Jobs ‘Bullshit’ Jab http://gawker.com/5461539/ #nerdfight #stevejobs

joewilcox – Dalrymple’s beard speaks about "iPad and crazy people": http://tinyurl.com/ycgpetg

joewilcox – Apple US retail unit share is 90% for PCs selling above $1,000; doubled YoY in $500-$1,000 segment: http://tinyurl.com/y943uv3

maryjofoley – Microsoft to target SMB users with new ‘BPOS Lite’ cloud service: http://bit.ly/9En6Dc

And this from BillGates – A quick post to Gates Notes – "why vaccines matter" – http://bit.ly/bxeXTM

Have a good weekend!

 

Tags: Friday Link, humour, Santa Claus, Christmas , Windows, Microsoft

Clubhouse Tags: Clubhouse, how-to, Windows 7, Windows Vista.

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