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Your questions: How can I contact Microsoft Customer Service?

In the mailbag this long holiday weekend morning…



“I have run in to a problem with my Microsoft software… How can I contact Microsoft Customer Service?”


First, if the problem or question is related to software or products you purchased through a Microsoft OEM (Original Equipment Manufacturers) as part of a bundle, then you should first contact that company. Microsoft OEMs include companies such as Acer, Dell, Compaq / Hewlett-Packard, Gateway, Lenovo, Samsung, Sony and Toshiba (among others). This includes questions you have on using the operating system that was pre-installed on your PC (XP or Vista) as well as any software or accessories that came in the bundle.


If the questions or support involve a Microsoft product that you purchased seperately (not part of a computer bundle), then I suggest that you visit http://support.microsoft.com/ for general information.


From the Microsoft Support site



For information about replacement manuals, disks, drivers and service packs, product orders, policies related to copying software on additional computers, licensing, and product registration, Microsoft Customer Service is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific time. To contact Microsoft Customer Service, call (800) 426-9400.


To register your product and to find information about product registration issues, visit the following Microsoft Web site: https://register.microsoft.com


Other support options



  • Contact Microsoft – Phone Numbers, Support Options and Pricing, Online Help, and more.

  • Customer Service – For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.

  • Newsgroups – Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.

If one of these links don’t address your issue, please visit the Online Support Page to start an email support incident or call (866) 833-7088. In the States we offer varying levels of support: for example, for Windows XP Home SP2, you receive to no-charge support requests and
no charge installation support by phone. (Visit the page for contact numbers in regions outside the US.)
 


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Ever wonder how MacGyver would fix something? Check out LifeHacker’s collection

Just in time for the long weekend… LifeHacker’s collection of cool MacGyver Tips


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Bill and Steve (Jobs) together at D5: will we see an Apple TV Ad brought to life?

In case you missed the news, eWeek’s Joe Wilcox asked “What Would You Ask Bill and Steve?” referring to next week’s Wall Street Journal All Things Digital – D5 Conference May 29-31 in Southern California, “where Microsoft Chairman Bill Gates and Apple CEO Steve Jobs together will answer questions on the same stage. Will it be showdown or hoedown?”


The two founders will be together on May 30; Microsoft’s own Steve (Ballmer, that is) will present at D5 in a seperate segment. See the official press release for more.


I noted that CBS President Les Moonves and director George Lucas will speak at the D5 conference, but where’s ABC’s Robert Iger? Or Anne Sweeney, president of the Disney-ABC Television Group? As I noted previously, Ms. Sweeney and one of the forces behind ABC’s move to provide free, ad-supported ABC shows via the Internet?


For more info, visit http://d.wsj.com and http://allthingsd.com.


And Fred Gibbons writes in his post “The Mythic Wars of Competition Between Bill and Steve” about IBM’s introduction of the personal computer in 1981, comparing these two founders to “the equivalent of “Star Wars,” with Bill as Darth Vader and Steve as “the Force,” but some people thought of Steve as the quirky Yoda.”


Funny, I’ve never thought of Steve as Yoda. Han Solo, maybe… but not Yoda.

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Of interest: Congress considers new Internet taxes this year

CNET News reports today that Internet taxes could arrive by this fall in the US if the discussions in Congress are successful.



“State and local governments this week resumed a push to lobby Congress for far-reaching changes on two different fronts: gaining the ability to impose sales taxes on Net shopping, and being able to levy new monthly taxes on DSL and other connections. One senator is even predicting taxes on e-mail.


“At the moment, states and municipalities are frequently barred by federal law from collecting both access and sales taxes. But they’re hoping that their new lobbying effort, coordinated by groups including the National Governors Association, will pay off by permitting them to collect billions of dollars in new revenue by next year.


“If that doesn’t happen, other taxes may zoom upward instead, warned Sen. Michael Enzi, a Wyoming Republican, at a Senate hearing on Wednesday. “Are we implicitly blessing a situation where states are forced to raise other taxes, such as income or property taxes, to offset the growing loss of sales tax revenue?” Enzi said. “I want to avoid that.”


Really? Which taxes will go up if this is not passed? In Washington state this year, there is a significant state tax surplus projected at $2.2 billion, being used to increase “school funding, health care, environmental protection and higher education.”



It leaves $724 million unspent, part of it in a hard-to-tap “rainy day” account that lawmakers are asking voters to create this fall. The fund, essentially a forced savings account of 1 percent per year, was the only aspect of the budget that drew support from minority Republicans on Tuesday. GOP lawmakers believe Democrats overspent and set the state up for a deficit in a few years.


Since the late 90’s this has been a hot topic.



“State and local governments, which are already losing $3-4 billion in sales tax revenues a year from their inability to tax most mail-order sales, would lose billions more. Numerous studies project $300 billion-$500 billion in combined consumer and business purchases over the Internet by 2002.”


As reported in the Washington Post in mid 2005, at stake are “billions of dollars a year in revenue that currently go uncollected.” In 2004, according to the Post, “the National Governors Association and the National Conference of State Legislatures estimated that state and local governments lost $15.5 billion to $16.1 billion in 2003 from untaxed Internet sales.”



“The states supporting the online sales tax effort believe a successful run of their voluntary program may encourage Congress to pass legislation to overturn a 1992 Supreme Court ruling. In that decision, the justices said mail-order merchants, and, by extension, online retailers, did not need to collect taxes for sales into states where they did not have a physical presence, such as a store or shipping center. The high court reasoned that subjecting out of state merchants to such a myriad of disparate tax laws would place an undue burden on interstate commerce.”


For one side of the argument, see this blog post from the Progress & Freedom Foundation, a public policy think tank. On the flip side, visit the site of the Streamlined Sales Tax Project, established to “assist states as they administer a simpler and more uniform sales and use tax system,” and includes 21 states on its governing board (at two levels of membership).


Whether you agree or disagree with the change to net taxes, what can you do?


Write to your state and federal government officials and let them know: in the States, you can find more information on contacting your senators and representatives in DC by going to http://www.usa.gov/Agencies/Federal/Legislative.shtml. The EFF also maintains a website to help you contact US policymakers: http://www.eff.org/congress/.

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IPTV, Media Centre, VOD rumours… oh my

Long Zheng reports in his blog earlier this week that “a trademark application in Australia… looks to be for a video-on-demand service from Microsoft yet to be identified has been made available publically.”


Ars Technica picked up on Zheng’s report noting that “the trademark description also mentions downloadable video content, as well as the ability to transmit photos, video, and music over their broadband connections.”


Sounds familiar. 😉


Ars also picks up on Zheng’s reference to Joost, in that “Media Center already has the ability to record shows, view pictures, and listen to music, so adding on-demand TV or movie programming would be a natural extension of the software’s abilities. A Joost-like service could also be incorporated into the Xbox’s video offerings, rounding out the console as a full-on media center.”


Perhaps a new chapter in Xbox Live video services? Sounds interesting.


[Added later… Fortune reports “Joost just received $45 million in funding in a recent round of venture capital funding. In another sign that Joost is becoming the go-to web video site for the media establishment, the site just inked a deal with the big-time talent and literary agency CAA.”]