Categories
Uncategorized

Your questions: “What’s going on in Iraq next week on daylight saving time?”

A popular question over the last few days…



“What is going on in Iraq next week on daylight saving time?”


As I noted earlier, it looks like Iraq will not observe daylight saving time this year.  The change is currently scheduled to take effect on April 1, 2008. To this point, we haven’t has not been able to officially verify this change, but we’ve spun up resources over the last few weeks to provide guidance, updates and documentation for customers and partners, initially here on the DST & TZ blog and now on a permanent page, Iraq Daylight Saving Time changes, off of the Microsoft DST & TZ site.


What should you do?


In most cases, for consumers and small businesses, probably nothing.


Unless you live in the affected region and actively use Iraq’s Baghdad (Arabic) time zone on your Windows desktop and server operating systems, you probably won’t see or feel any impact. 


If you do use the Baghdad time zone, we recommend that you read the recommended steps on the Iraq Daylight Saving Time changes page.  And please don’t manually adjust the machine’s clock if you do use the Baghdad time zone.  This will cause adverse effects on your environment and it is not supported by Microsoft.  (To read more about why this is a bad idea, see “For DST, do I just adjust my clock in the control panel?”)


Enterprise and multinational customers with a presence in Iraq (or if you schedule meetings via Outlook with customers in the region using the time zone) should review the Iraq Daylight Saving Time changes page, and follow the product group guidance provided – on the page you’ll find a summary of the current status of impacted products and estimated dates when hotfixes will be available.


For details on setting up RSS feeds for these pages, see my post on getting RSS feed updates.


At Microsoft, product teams are moving to a semi-annual update cadence, following the Windows regular cadence for publishing newly legislated DST rules and time zone updates. Annual “Cumulative DST and Time Zone Updates” will be released in November/ December for the coming calendar year, and we’ll also provide for a semi-annual update in the July/August timeframe when needed.  For each, the window closes for additional updates a few months (generally four to six) prior to the release date.  Our goal is that sysadmins and IT Pros can plan on rolling out and installing/ deploying these cumulative update roll-ups as they are published.

<soapbox>


I have to recommend that in order to achieve more seamless transitions to new DST rules and time zones, governments should provide 1) official confirmations of planned changes to DST and time zones, and 2) provide ample advance notice and concentrated efforts on promoting the change to the affected citizens is a requirement.  If you look at how Australia approached their upcoming change in April (more details are available here), the national government allowed eight months or so between the announcement and the actual change.  And as noted on the Australia Eastern & Central 2008 Daylight Saving Changes page (managed by the irrepressible Hugh Jones), the Aussies set up the official Australian Government Time web site to educate end users. 


</soapbox>


Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, RSS, DST, Iraq.


Also available at http://bit.ly/bipS8Y.

Categories
Uncategorized

Halo 3 Heroic Map Pack Now Available on Xbox Live for Free

Just as I (finally!) near the point of completing Halo 3 on Heroic, I learn that the add-on Heroic map set is available for free.  (Full disclosure: my nine-year-old has already whooped me by completing the last level in Halo 3 at the highest level… and he was able to master the nuances of the game far faster than dear old dad. 😉

Yesterday, the downloadable maps were made available for free, giving players new battle zones on Halo 3.  The Heroic map pack is available through Xbox Live Marketplace.  An overview of the map pack is available here.

More info is noted in various news articles online including this coverage on Ars Technica

For those people who forget what three maps were included, here’s a quick run down: 

Standoff. Standoff is a big-ish symmetrical map—great for Team Slayer, excellent for Objective games and big enough for a couple of vehicles.

Rat’s Nest. Rat’s Nest is a massive level set in the corridors and tunnels of a Human Base near Kilimanjaro… it’s a giant Oval, kind of like an underground NASCAR track, with lots of vehicles …

Foundry. Foundry is a unique map designed from the outset to be the most customizable Halo 3 Forge map ever created. It’s a large Warehouse….

The next map pack bundle, the Legendary Map Pack, should be available in mid April, likely for 800 Microsoft points.

Tags: Microsoft, Xbox 360, Halo 3

Categories
Uncategorized

Advisory: Iraq may not observe daylight saving time this year

As I initially reported, we now have it on reasonable authority that Iraq will not switch to daylight saving time as they have in the past, and as noted online and on the Hot Topics for Daylight Saving Time changes site.  As we have more information, we will post it to the Hot Topics page. It appears that this change will go ahead, but unfortunately there’s no official notice on a government site that confirms this information… 

imageMicrosoft has created guidance and is creating specific product hotfixes (where applicable) in response to news reports that indicate Iraq will not recognize or utilize daylight saving time in 2008.  IT professionals and systems administrators should review their systems and installations, and determine is any users or systems will be impacted by this potential change not to use DST in Iraq this year. 

Chances are that your system will not be impacted unless you are using the Baghdad time zone: if you are, then your local time setting and appointments may be off if in fact the country decides not to use DST this year.  I’ve learned that there are customers in the region who use the Kuwait and Riyadh time zone setting, which has the same offset at Baghdad and does not observe DST in 2008.  And many other customers use GMT or Zulu time, and as such would not be affected by the change. 

Microsoft recognizes this as a potential change and provides guidance to customers and partners should they have systems that may be impacted by this change in Iraq, as noted in this technical-guidance post on the Microsoft Daylight Saving Time & Time Zone FAQs Blog.

ADVISORY: Potential DST Change in Iraq – Technical Guidance

Background – Iraq Daylight Saving Time changes for 2008

Microsoft has learned of a possible change to the observance of Daylight Saving Time (DST) in Iraq that could impact customers using the Baghdad time zone which is also called the Arabic time zone (GMT +03:00).  We have unofficial reports that the Ministry of Iraq has decided that the country will no longer observe DST as they have in prior years, which has historically taken effect on April 1, 2008.  This may impact customers and partners in the region who use the Baghdad time zone, including military facilities and other entities engaged in business in or with the region.  We are actively working with members of the military and US government agencies to confirm the change.  At this time it appears that the change is likely but that could be reversed at any time.

Current status of required updates

The product groups are actively engaged and working on building the updates required to lead our affected customers through the coming change…. 

For a summary of the current status of affected products and estimated dates when hotfixes, see in this technical-guidance post

For more updates, check out this post on how to get updates to DST and time zone updates and alerts.

Tags: Microsoft, Daylight Saving Time, Daylight Savings Time, RSS, DST, Iraq.

Categories
Uncategorized

Connecting customers with product teams, via Microsoft Connect

Yesterday I posted how the Dynamics team listens to the voice of the customer, with Speak Your Mind.  Today, a look back at some of the various ways product teams get feedback from customers in my previous post, Microsoft Product Feedback Links, and in particular, Microsoft Connect.  Laurentiu Cristofor noted in his blog a couple of the most popular sites on MSDN and TechNet, including:

imageClicking on the link to the MSDN Product Feedback Center now takes you to   Microsoft Connect. Many product teams across the company now use Connect to connect with their customers, manage beta releases and customer TAPs, and gather feedback from a huge community of customers and partners. 

Corey Snow posted an overview on the rollout of the Connect site, answering essentially “why connect?”

“The Connect team’s motto and vision is “Collaborate with every customer”, meaning that if Microsoft Connect works perfectly, it should be possible for Microsoft product teams to get feedback from every single one of our customers that wants to provide it and respond to that feedback in a manner that is meaningful.”

Visit this page to read more about the recent updates and changes to the Microsoft Connect site, where customers can report bugs, make feature or improvement suggestions, and connect with product teams and other customers. 

Once you have registered and signed into Connect, go to the get started page to learn how to participate on Connect, by downloading the latest software and documentation, and providing feedback through the online forums and surveys. You can send feedback either by submitting a new item or voting on an issue already reported by another customer. (You can use the search tools on Connect to see if an issue has already been reported.)  If you find your issue in the search results list, you can give it more weight by voting on it. 

Once logged in, you you can provide feedback on a specific Microsoft product by visiting the product directory page and look for the appropriate product name. 

And as Glenn posted previously, the Connect team also uses Connect to collaborate with customers on the Connect site and service itself.  You can share comments, report bugs, and offer suggestions on Connect through the new “Connection” at http://connect.microsoft.com/Connect. As the team says about their own use of Connect to improve the service…

“…let us emphasize the importance of VOTING on bugs!  We triage all bugs daily and use the voting to prioritize all submitted bugs. So once again, VOTE on a bug if it’s important to you.”

You can also participate in a usability survey as the Connect team makes improvements to the site and workflow.

Feedback is a two-way street, and Connect is one of the ways that teams manage at scale the connection, and in a way that accommodates the size and scope of Microsoft products.  It’s hard for a team to have direct one-on-one discussions with all of our customers and partners (we do have many direct discussions, but in smaller forums than Connect can serve), and Connect helps teams make the connection.

Corey again summarized the importance of how we listen and respond in a proactive and meaningful way…

“Feedback, in order to be useful, must be two-way. A person using a product that finds a bug might report it and never hear anything again, simply because it’s one of 10 thousand bug reports filed against the same product. That’s not feedback. The very definition of the term “feedback” implies that the loop must be closed, that there is some sort of response that lets the person who submitted that bug report that yes, it was receieved and acted upon- even if it’s not a personal response, they should at least be made aware of the fact that they’re not expending energy by throwing bug reports into a bit bucket.

“So, coming back to the original point about reinventing wheels- the reason I started talking about the closed loop of feedback is because that loop must be closed from *both* sides. It’s not just about providing tools for Microsoft customers to communicate with Microsoft, but also for the people at Microsoft to be able to effectively manage and respond to that communication…

“The point of Connect is not to reinvent any wheels, but rather to synthesize the best things we’ve found in the various beta and feedback sites Microsoft has had in the past, while trying to eliminate some of the problems that have been barriers to adoption, both internally and externally. In order for that feedback loop to be closed properly, the toolset has to work as well for the people at Microsoft as it does for our customers, or it simply breaks down in an avalanche of data that is impossible to manage.”

On that note, I’ll take a look at some of the avalanche of data later this week with a look at Windows Error Reporting (aka Watson).

Tags: Microsoft, CTP, Microsoft Connect, feedback.

Categories
Uncategorized

Your questions: is there free support for Windows Vista SP1 installation? In a word, yes

I woke up today and logged on to mail to find not one or two messages, but more than a few questions about support from Microsoft on SP1…



“Is Microsoft helping customers with SP1 installations?”

“If someone went to [Windows Update] last week and downloaded SP1 to a machine that person bought from an OEM, is MSFT providing free support if they need it?”

“where can i get help for Vista and how do I install it?”

“Can I get some help with getting the new service pack on to my computer?”


In a word, yes.

An article on Computerworld noted…


“Microsoft, however, has done little to broadcast news of the free SP1 support. The home page for the Windows Vista Solution Center, the operating system’s help and support starting point, makes no mention of it, nor does Microsoft’s main Windows Vista SP1 site.”


Well… good feedback, point taken, and I forwarded that suggestion to the support team just moments ago.  But IMHO, I think that the Vista support team is responding quite well to the feedback as it comes in.

For the story on support in the US, visit Windows Vista Service Pack 1 support page, where you’ll find the following notice…


Unlimited installation and compatibility support is available at no charge until March 18, 2009.


Support for Vista SP1I’d say that’s pretty clear. (Heck, it’s in bold, red type 😉


If you call in for support, listen carefully to the options on the line as you wait and navigate for support.  When you speak with an operator, be sure to tell the customer support agent that you would like support related to the installation of Service Pack one (or “SP1”) of Windows Vista.  I’ve also seen the wait time drop from 30 minutes for individual chat support to less than 10 just in the last few minutes.


This shouldn’t be a surprise, as Microsoft has previously provided free support on service pack installations (as noted in this Live Search).  But IMO it’s important to be clear and ensure that the message is out there.  I recall when I first moved to Redmond and we rolled out Windows XP SP2: Microsoft offered free, direct from Microsoft support for the service pack.  No matter the policy or how ubiquitous the message, we can always do more to get the word out, just as we’ve found on other areas (er, like daylight saving time and time zone changes ;).


For no-charge support requests for SP1, call (in the States) (866) 234-6020. The number for TTY/TDD help requests is noted on the same page.


[added 032408, 10AM PAC]  For more information on updating Windows Vista, please visit the Windows Vista Solution Center.  If you need more help, click on the link at the bottom of the page… 


Need More Help?  Contact a Support Professional by Email, Online, or Phone.

Tags: Microsoft, customer support, feedback, customer service, Windows Vista, Vista SP1.


Bookmark and Share


http://tinyurl.com/byt2qj