From Windows 7 to working with product groups customer satisfaction

Windows 7 UltimateA little more than three years ago as I noted here, I joined the Windows division working in COSD for Jon DeVaan with the rest of his management team (as I initially noted here) to work on Windows 7. I’ve certainly enjoyed the run in Windows, this being my second stint: I joined the engineering program management group when I first moved to Redmond back in 2003. More details are on the blog if you must know.

A couple of months ago as we discussed new roles, one of the positions that interested me was in returning to a corporate role in the company. In my new capacity, I’ll work with product and services groups across the company to improve satisfaction with our customers and partners.  These customer-focus efforts are some of key tenets of our work that we refer to inside Microsoft (in both the business groups and SMSG) as the Customer and Partner Experience (CPE).

This has been an area I truly enjoy, and one that Kevin Turner, our COO sponsors across our sales and marketing groups in close partnership with our product group sponsor Stephen Elop, the  president of the Microsoft Business Division (aka, MBD, home of Office, SharePoint, Exchange, OCS, Dynamics and many other products).

With this move comes a move from my office in the Windows division and later this week across campus to my new home. Sad to leave Windows but excited to move to this new role on the heels of one of the most successful product launches the company has seen in some time.

So over the next few days will be busy as I move offices, shed parts of my old position and move on to my new role. I want to thank my friends in Windows for a wonderful time in the division and I look forward to working with them in a broad capacity.

What this means for folks reading this blog should be a broad view of the work we’re doing across the company to improve customer satisfaction from the perspective of our product teams, and perhaps a few insights as I learn even more about my new surroundings in MBD.

And yes, that includes finding a new parking strategy on days I drive: the commute stays the same.


Tags: announcements, Office, Microsoft, Windows 7.

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