This from Holly (hope you’re well 😉
“How/where do you remove an email address that automatically comes up when you type in a name? For example, somebody had a another email address that you’ve deleted and updated but, somewhere in memory it gets pulled up when you are searching their name. Am I making sense?”
Yes, you are making sense. 😉
Assuming that this in Microsoft Outlook, the app is trying to be smart and help you by auto completing your email address…
- On the Tools menu, click Options.
- Click E-Mail Options.
- Click Advanced E-Mail Options.
- Do one or more of the following:
- To turn off automatic name checking: Under When sending a message, clear the Automatic name checking check box.
Then I find out it’s actually Entourage. 😉
For Mac Entourage, see http://www.entourage.mvps.org/glossary/mru.html for more details…
Entourage X and 2004: To clear ALL there is a preference in Mail & News: Compose: Clear List button. There is also an option in the preferences to disable this feature all together.
Entourage 2001: There is no Clear List button. See: How to Remove Addresses from the Entourage Address Cache (http://support.microsoft.com/default.aspx?scid=kb;en-us;280299)
Both versions: To clear a single address, add it exactly like the one that is remembered to your address book and mark it as Junk (or assign category Junk). You can just delete the address, but if you receive it again it will just be added back. Marking as junk will permanently remove it from the AutoComplete list.