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Connecting an HP scanner with Windows Vista is much easier than with Windows XP

This evening I came home and decided to go through the chore of attaching my old scanners and printers to my family Windows Vista machine. I was ready to bid adieu to the family for the rest of the evening and resolve myself to the home office until dark.


A previous quick trip to the HP web site noted that drivers were available for my MFP at the office, an Officejet 6110, and I found in place the old somewhat long-winded instructions (download and install drivers, attaching the USB cable at a particular time, but not while the peripheral is on, and after the USB cable is connected to the PC…), a very simple instruction: 



“The driver solution for this product is included in your Windows Vista operating system and is already on your computer. There is no need to download anything. Follow the steps below to quickly and easily get your product working with Windows Vista.”

Huh? I told the kids to head on outside with our friend’s dog without me… it seems this is a simple process…

Installing the printer driver

  • Verify that the printer is turned on.


  • Connect the Universal Serial Bus (USB) cable to the printer and to the computer.


  • A Your devices are ready to use window might display on the screen. If the window displays and does not close automatically, close the window.


  • Print a test page to verify that the printer is working correctly.





    1. And it was just that simple, complete in a matter of a few minutes. Installing the drivers for my laser printer at home was almost as easy (but Brother’s drivers weren’t as easily discovered by Vista as HP product drivers). 


      HP driver installation in Vista


      Surely, the installation procedure for the Scanjet 4670 document scanner would be more convoluted than that… and I’d booked the time off to handle investigating the hardware configuration, rolling back drivers and setting some arcane switches only accessible via the command line. You get the picture.


      But throwing caution to the wind and walking the tightrope without a net (so to speak), I went ahead and connected the scanner directly to the USB port and what do you know…


      It worked. All I did was plug in a cable and it worked. In Windows XP, it took the better part of 15 or 20 minutes when I first brought home the scanner… but now, with Windows Vista, I was scanning in less than five minutes. Once again, HP jumped through hoops for me as their customer.


      There is a disclaimer on the HP site…



      “This is the minimum driver required for basic WIA functionality. This driver enables scanning with the Windows Photo Gallery on Windows Vista or the Scanner and Camera Wizard on Windows XP. Scanning can also be done with a variety of 3rd party scanner enabled applications.


      “You might find that some features are no longer available when using this basic driver. We are sorry to inform you that a full feature driver for Windows Vista or Windows XP Professional x64 Edition will not be available for your HP product in the future. You can upgrade to an HP product that is fully compatible with Windows Vista or Windows XP Professional x64 Edition if additional features are necessary.”


      Well, I haven’t run into any major issue or limitation. So far so good, the scanner works like a charm.


      Kudos to HP and the Windows Vista team. Following the investment of a few minutes after dinner, all’s well that ends well.


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      Dell’s direct2dell blog is a year old, and they’ve learned a lot about their customers

      Dell’s direct2dell blog is a year old, and the blog’s keeper, Lionel Menchaca, has posted his insight and comments on the last year in the blogosphere…



      “While we’ve made progress, I’m not saying everything is where we want it to be. We stumbled out of the gate. Some things went well, others didn’t. We arranged an interview between a blogger and a Dell VP. Through my work on the blog, I’ve had the good fortune to meet bloggers like Virginia Miracle, Jeff Jarvis, Tony Hung, Robert Scoble, John Jantsch, Jeremiah Owyang (who’s someone I continue to learn a lot from). All in all, I think Mack Collier provided a pretty fair assessment of where we are right now.”  


      IMHO, it is refreshing to see that Dell’s team on the blog has acknowledged the challenges of maintaining a corporate blog, and took th etime to outline what they learned over the last year:



      • there is power in the voice of customers and their feedback

      • it’s not a good idea to ignore tough issues that come up from customers

      • blogging can be tough and requires patience, balance and responsiveness. Essentially, it’s important to listen and respond to your customers. Otherwise, as Lionel said, “things get out of whack really quickly.”

      • It takes time to build your blog and it helps to have “a thick skin”


      • Consider launching your blog when there are issues. Lionel notes that when they kicked off the blog, they saw 50% of the comments they received were negative, and now a year later they’ve seen that number decrease to under 25% negative.


      As many employees with blogs on MSDN and Technet have found, once you open a line of communication up to your customers and partners, they expect that you will respond. I agree that it’ sdifficult to scale customer support through a blog format, and our product groups and customer service teams are always looking at new ways to leverage broad commuications with the people in the various communities.


      I’ve heard stories from teams in several groups (including Windows, Exchange and Windows Mobile) how they have made great connections with customers initially through their blog; sometimes, employees will leave a post on a customer’s blog (hey, we read as well as write) to get more information on something someone posts about a Microsoft product.


      And with programmes like the ones we run through Microsoft Connect we have a chance to get feedack from customers in our managed beta programmes. As of this post, various prouct teams have fielded 247,505 bugs submitted, received 35,638 suggestions from the more than 1,028,332 Connect members to date. Systems and sites like Connect help us to listen to our customers needs, provide valuable trials and respond. Drawing on concepts such as the one that Dell trialed through their IdeaStorm site, the community already active on Connect could provide their own feedback and ideas for Microsoft to act on.


      But if you do it, you have to be prepared to respond to and potentially act on the ideas submitted.



      “A big reason why I’m still blogging away a year later is because lots of people at Dell are committed to taking feedback from customers and doing something with it. The action piece is a critical.”


      Here here.

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      Three red lights flash on the Ring of Light and I’m returning an Xbox 360… on Friday the 13th

      As I wrote in an earlier post this week, on the coverage (here in PC Magazine) of what to do if three red lights flash on your Xbox 360’s Ring of Light. 


      Well, here it is Friday the 13th and I’m returning an Xbox 360 for repair. I thought that it may be helpful to share my experience on how to handle the situations should it happen to you.


      What should you do first?


      First, online see the brief knowledge base article KB 907534. (Excerpts from the KB follow.) Examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the Ring of Light flash red. If the power supply unit light is not green, follow the steps that are listed in the following Microsoft Knowledge Base articles:



      • 906101 (http://support.microsoft.com/kb/906101/) Xbox 360: The power supply light is red

      • 906102 (http://support.microsoft.com/kb/906102/) Xbox 360: The power supply light is orange


      • 906103 (http://support.microsoft.com/kb/906103/) Xbox 360: The power supply light is not illuminated

      Next, turn off the console. Wait 10 seconds, and then again turn on the console to see whether the symptom occurs again.

       

      If you continue to experience this behavior, contact Xbox Customer Support…



      • Assistance by phone seven days a week, toll free (US): 1-800-4MY-XBOX


      • International (direct dial to U.S.): 425-635-7180 (a toll call)


      • Hearing Impaired (TDD device): 1-866-740-9269 or 425-635-7102


      • Hours of operation (every day): 9:00 AM to 1:00 AM Eastern, 6:00 AM to 10:00 PM Pacific

      When you call, you’ll be routed to “Max” the Xbox online virtual support attendant, who will advise you that there are “long wait times” to get support and offer a chance for you to go through the steps above.

      You should be able to say the word “agent” at the prompt that transfers you to an agent.


      I listened to hold music for nearly 30 minutes before I was conneted to a live person.


      There are a few things to have at the ready when you call: your Xbox 360 serial number, your shipping address and patience. In the end the agent that took my call was courteous, very helpful and walked me through the process in approximately ten minutes. If possible, call on an off hour, such as first thing in the morning or later in the evening to get through a little faster. 


      And then have more patience at the ready, as the quoted current repair time is now 4-6 weeks.


      Once you get your repair number from the customer service agent, make sure that they have your email address: once you have returned your Xbox 360 (via UPS in the States) you will be able to follow the cycle via the tracking number. And if you provide your email address (remind if you are not prompted for it) you should receive updates via mail.


      You’ll then receive a box to return your Xbox 360 for processing and repair. Remember to send only the Xbox 360 base unit, keeping all cables, controllers, power supply (unless the power supply unit light is not green when powered) and external hard drive, unless told to include one of these devices.


      Tags: , customer support 


      http://tinyurl.com/52kf87

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      Had a Customer Service Nightmare? Tell 20/20 and ABC News all about it…

      Forget YouTube or MSN Soapbox… go right to the big time… ABC News’ 20/20 Is Looking for People Who Have Recorded Bad Customer Service



      “Have you or anyone you know experienced really bad customer service? And did you record it (on video or audio tape) before July 10, 2007? If you have a compelling story and are willing to tell it on camera, we would like to hear from you.


      “Please fill out the form below and an ABC News producer may contact you.”


      Visit the page for a link to the form.


      Tags: Customer service, customer support 

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      Browser and client-based versions of Live Search for Mobile

      Now available… new browser- and client-based versions of Live Search for Mobile.


      Live Search for Mobile 


      Visit http://mobile.search.live.com/about/ for more details on installing the application on your Windows Mobile devices (you’ll also find a list of compatible devices listed for J2ME phones). You can install on Windows Mobile 2003 and later (WM5) fo raccess to Local Search, movie listings, maps and directions, and (for me, quite helpful) traffic updates.


      And visit http://m.live.com via your mobile browser to use Live Search.